Recently, the news that Starbucks' first store in Guangzhou is about to close has attracted widespread consumer attention. This coffee shop, once famous for being open 24 hours, holds countless memories and emotions for many people. From adjusting its business hours during the pandemic to now facing closure, its departure is not only the end of a store but also reflects the balancing challenge Starbucks faces between expansion and optimizing its layout. Meanwhile, long-established stores in Shenyang, Hong Kong, and other places have also successively announced the end of their operations, with longtime customers expressing their reluctance. This article will take you through the story of this first Guangzhou store, as well as the market logic behind Starbucks' recent store closure trends. [more…]

Recently, many consumers have noticed that Manner coffee shops near them have suddenly closed their doors, showing "resting" on the mini-program, with no clear notice and no timetable for resuming business. It is understood that this phenomenon is closely related to Manner's internal personnel adjustments: baristas with excessive working hours are arranged to take leave, while those with insufficient hours are transferred to other stores for support, resulting in some stores having to temporarily close. At the same time, the brand has also shortened the operating hours of some stores, with morning shifts starting later and evening shifts ending earlier. Whether this adjustment can allow Manner to find a balance between chain expansion, specialty quality, and affordable positioning has become a focal point of industry attention. [more…]

In an era where remote work is increasingly common, more and more people are choosing to treat cafes as their second office. For just a few hundred yen spent on a cup of coffee, they can stay in the shop for hours or even longer. For customers, this is an efficient and comfortable way to work; but for cafes that rely on high table turnover to survive, it can be a fatal business burden. Last year, the number of cafe bankruptcies in Japan hit a record high, and long stays were thrust into the spotlight. Time limits, fewer power outlets, customer dissatisfaction... operators are caught in a dilemma. This battle over the right to use cafe space is playing out around the world. [more…]

After the pandemic, remote work has gradually become the norm, and many people treat cafés as their second office. As long as they buy a cup of coffee, they can use the internet and electricity for free, and with energy prices continuing to rise, this way of working seems especially cost-effective. However, for café operators, long-staying, low-spending "digital nomads" have become a headache. Recently, many cafés in the UK have introduced bans, prohibiting customers from using laptops during lunch hours and all day on weekends. Cafés in Paris are also taking action to protect coffee culture. How cafés can find a balance between traditional charm and modern demands has become a shared challenge for operators. Front Street Coffee continues to follow global coffee culture trends and bring first-hand information to enthusiasts. [more…]

Is Starbucks' pay really low? Is the promotion path truly so long? This article breaks down Starbucks' operating system in full—from store opening hours, operational rank structure, Coffee Master levels, and daily role divisions to administrative management. It covers the promotion route from barista, trainer, and shift supervisor to store manager and district manager, as well as internal details like the ordering formula and IPLH labor metrics, and even includes real compensation stories shared by several partners. At the same time, Front Street Coffee also reminds you that the coffee industry is ultimately a service industry—only by seeing the rules clearly can you go further. [more…]

In recent years, a growing number of students have been treating coffee shops as study rooms, ordering a single drink and staying for seven or eight hours at a time—a situation that has left many café owners scratching their heads. Faced with the dual pressures of declining table turnover and rising operating costs, owners must both protect their reputation and find effective management strategies. On social media, discussions about how to politely encourage long-staying customers to leave are heating up. Some suggest posting time-limit notices, others choose to adjust the ambiance or require refills, and some shops have borrowed from Hong Kong's practice of implementing a two-hour seating limit. This tug-of-war over café space usage and consumer rights reflects the real dilemmas facing the food and beverage industry today. [more…]

Recently, a former employee of a HEYTEA franchise store publicly shared on social media their experience of unfair employment treatment, quickly sparking heated discussion among netizens. The employee posted clock-in records and chat screenshots, pointing out that they had worked overtime for a long time without ever receiving overtime pay, but were instead deducted 700 yuan for being late, and the promised base salary did not match reality. More notably, the franchise store's autonomy in salary management made it difficult to protect employee rights, bringing the disparity in treatment between directly operated stores and franchise stores to the surface. This article summarizes the course of events and various viewpoints for reference by coffee industry practitioners. [more…]

In the past, people used to drink coffee during the day and avoid caffeine at night to prevent it from affecting their sleep. However, as the coffee-drinking crowd continues to grow, a night coffee culture of drinking later and later is quietly emerging among young people. On a commercial street in Guangdong, 14 coffee shops of different styles are clustered within less than a hundred meters. After 9 p.m., every seat is taken, and the bustle is no less lively than a food night market. Some stores stay open until the early morning or even operate 24 hours without closing, and revenue from 8 p.m. to the early morning can account for more than 70 percent of the whole day's sales. This "small shop + outdoor" business format satisfies both the essential daytime demand and the nighttime social scenario, and also offers boutique coffee shops a new way to seek growth amid fierce competition. [more…]

Cold brew coffee is a popular iced coffee in summer, also known as Dutch drip coffee or water drip coffee. It relies on ice water dripping through the coffee grounds one drop at a time, undergoing low-temperature extraction over several hours to slowly dissolve the aromatic substances in the coffee. This brewing method requires controlling the drip rate, typically 40–50 drops per minute, and extracting 1000ml takes about 5 to 8 hours. The finished cold brew coffee tastes even better after refrigerated storage, with days 3 to 7 often regarded as the optimal drinking period. As for which beans to choose, it is recommended to prioritize light to medium roast single-origins with pronounced fruity notes and prominent aromas. In addition to outlining the principles of cold brew preparation and six operational steps, this article will also introduce four Front Street Coffee beans suitable for cold brew, including Front Street Huakui, Front Street Kenya Little Tomato, Front Street Sidra, and Front Street Butterfly, for coffee enthusiasts' reference. [more…]

Recently, a customer picking up an order at a Chagee store noticed that staff had stacked labeled paper cups one inside another, with their own cup at the very bottom. This raised concerns about possible food contamination from the cup walls coming into direct contact with the inside of another cup. The post quickly sparked widespread discussion: many bubble tea shop employees pointed out that unused paper cups are already stacked when they leave the factory, and that stacking cups during peak hours is a common practice to save counter space and speed up service. But most consumers were not convinced, noting that brands such as Starbucks, Luckin Coffee, and Heytea have explicit rules against this practice. Behind this debate lies the real dilemma facing tea beverage stores as they try to balance the pressure of order surges with hygiene standards. [more…]

Recently, Manner Coffee has drawn widespread attention after suddenly cutting the hourly wages of its part-time employees. Some part-timers discovered that, even with the same number of scheduled hours for the coming month, their daily income was nearly forty yuan less. It is understood that this wage cut affects multiple regions, with reductions ranging from 1 yuan to 6 yuan, including Shanghai dropping from 28 yuan to 24 yuan and Shenzhen from 28 yuan to 22 yuan. After the news spread, discussions in part-time worker groups became heated, and the brand at one point restored the original hourly wage, only to cut it again less than two hours later, leaving many employees caught off guard. Coming right at the peak summer sales season, whether this move will affect store operations and the stability of the part-time team is worth continued attention. [more…]

In the coffee chain industry, standardized store operation management often brings additional execution pressure. Recently, some Luckin Coffee employees reported that in order to prepare for surprise inspections by the quality control department, night shift staff still have to stay after their regular shift to do deep cleaning, and if the inspection does not come the next day, the whole process must be repeated, with some even still busy in the store in the early morning. Since the March 31 incident, some stores have reduced staffing, and the closing tasks originally shared by two people have fallen on one person, yet overtime work rarely comes with corresponding overtime pay. In addition, the system keeps pushing clock-in reminders during off-duty hours, further increasing employees' anxiety. Some employees pointed out that when they leave their posts to count inventory, they are defaulted by surveillance as taking a break, causing their actual meal time to be invisibly encroached upon. Under the combined effect of various factors, unpaid overtime and working-hour calculation issues are becoming the main troubles for frontline employees. [more…]

The security situation in the Red Sea is continuing to deteriorate. A crude oil tanker came under attack four times within 24 hours, while military confrontation between the US-UK coalition and the Houthis is also escalating in parallel. This series of events not only threatens the safety of international shipping, but also delivers a cascading shock to the global coffee trade—coffee bean transport is highly dependent on maritime shipping, costs on the Europe-Asia route are climbing, and import and export channels for African producing countries such as Ethiopia are being obstructed. Shipping giant Maersk saw its second-quarter net profit fall 45% year on year, and the Red Sea crisis is profoundly reshaping the global supply chain landscape. [more…]

As one of the most traditional green bean processing methods, the washed process significantly enhances coffee quality and cleanliness through its depulping and washing steps, making it highly favored by enthusiasts. With the rise of the specialty coffee wave, new terms such as double washed, K72 washed, and dry fermentation washed have emerged endlessly—how exactly do they differ from traditional washing? From the perspective of Front Street, this article first traces the historical origins and procedures of traditional washing, then delves into the origins, operational details, and flavor expression of Kenyan double washing, and further introduces the characteristics of K72 washed and dry fermentation washed, helping readers understand how variables such as soaking time and number of soaks in the fermentation stage shape the final flavor of coffee. [more…]

A cold, refreshing glass of cold brew coffee in summer is enough to awaken dormant taste buds. Unlike brewing with hot water, cold brew extracts slowly at low temperatures, offering greater tolerance for parameters and a lower barrier to entry. Front Street Coffee has found through experiments that steeping time from 4 hours to 22 hours produces significant flavor differences. This article will analyze in detail the water temperature settings, grind size, coffee-to-water ratio, and optimal steeping duration for cold brew, and provide two practical scenarios suitable for daily operation, helping you easily make a balanced, aromatic iced coffee at home. [more…]

Recently, a young woman entered a coffee shop with large luggage and occupied multiple tables and chairs to rest for as long as four hours without making any purchase. After repeated unsuccessful attempts to persuade her, the staff called the police. When the police arrived, the woman refused to cooperate and was eventually forcibly removed and taken to the hospital. The incident has sparked discussion about the operating order of coffee shops and customer codes of conduct. Front Street Coffee reminds everyone that civilized consumption is a basic obligation every customer should fulfill. [more…]

Luckin Coffee's second collaboration with Line Puppy was supposed to be a fan-anticipated partnership, yet consumer feedback shifted toward excessively long waits and poor service attitudes. Frequent collaboration events bring order-surge pressure, and understaffed stores leave employees struggling to cope. From the chaos of peak hours to the predicament of actual working hours far exceeding paid hours, the working conditions of Luckin employees have drawn widespread attention. This article sorts out the operational contradictions behind the collaboration, as well as netizens' discussions about the brand's employment system, and reflects on the long-term impact of this model on service quality and brand image. [more…]

Manner Coffee has entered Changchun for the first time, opening a three-month pop-up store in MixC, with operating hours consistent with regular stores. The opening day coincided with a weekend, and on-site order volume far exceeded expectations. The mini-program was forced offline due to the surge in orders, materials were once in short supply, and even milk ran out. Some customers waited more than three hours to get their coffee but still felt it was worth it, and they hope the store can become a permanent location after the event ends. [more…]

What happens when barista craftsmanship meets supermodel robots? According to British media reports, the world's first supermodel robot café, Donna Cyber Café, is planned to open in Dubai in 2023. The robot waitstaff are modeled after Eastern European model Diana Gabdullina, featuring silicone skin and lifelike eyes, and can even recognize customers' emotions. The store will operate 24 hours a day, with everything from making coffee to serving ice cream done entirely by robotic arms. Meanwhile, domestically, unmanned coffee kiosks represented by COFE+ are also expanding rapidly and have already been exported to multiple countries. Will robots steal baristas' jobs, or drive the industry's upgrading? This article takes you to find out. [more…]

Luckin Coffee recently piloted a new scheduling system in cities such as Guangzhou, Shenzhen, and Chengdu. The system can predict peak hours based on store sales data and arrange minimal staffing accordingly. While the new system improves efficiency, it has also sparked discussions about the distribution of work between full-time and part-time employees, responses to unexpected situations, and labor cost control. At the same time, as Luckin's store expansion slows and sales decline, the problem of redundant staff is gradually emerging, and this system upgrade is seen as an important measure to reduce costs and increase efficiency. As coffee lovers, it is worth learning about the impact of this change on store operations and employee experience. [more…]