Recently, Chagee has found itself in a public opinion storm over the caffeine content of its drinks. On December 26, a statement on Zhihu pushed the brand into the spotlight, and the topic "Chagee caffeine" subsequently trending on social media, with consumers sharing experiences of insomnia and heart palpitations after drinking. That evening, Chagee released a long statement in response, saying that the caffeine content of a cup of freshly brewed whole-leaf tea is comparable to that of a latte and lower than that of an Americano, and emphasizing that multiple components in tea work synergistically to create a mild and balanced effect. At the same time, the brand's U.S. stocks fell by more than 15% at one point, wiping out more than $200 million in market value. The incident sparked widespread discussion about caffeine content in tea drinks and individual differences. [more…]

Recently, a Chagee store on Taiping Street in Changsha suddenly closed, sparking widespread discussion online. The store had only opened in May this year, yet after just about half a year in operation, its signage was removed and equipment was moved out. Chagee had previously withdrawn from the Changsha market due to fierce competition in the tea beverage industry, made a high-profile return at the end of last year, and now has closed a store again, prompting speculation about its business condition and market strategy. Some residents reported that the store had sparse foot traffic, and business at other branches was also mediocre. The reasons for the closure may involve multiple factors such as profitability pressure, rental costs, and competition from local brands. Chagee currently still has more than fifty stores in Changsha, and consumers can go to other locations to make purchases. [more…]

The co-branding campaign between Chagee and "Ne Zha 2" had not yet been officially announced, but a large number of leaked merchandise images had already surfaced on social media, sparking heated discussion among fans. However, as more images were exposed, merchandise enthusiasts who had been full of anticipation discovered that the square badges in this design bore a striking resemblance to competitor Cotti's fridge magnets, and the quality also fell short of expectations, with disappointment written all over their faces. Facing the growing public discourse, Chagee's official account appeared in the comments section to debunk rumors and try to soothe fans' emotions. Meanwhile, Cotti, which was the first to launch its co-branded campaign, won praise for its sincerity and after-sales service, invisibly putting comparative pressure on Chagee. How will this co-branding controversy unfold? And what gaps exist between fans' expectations and the brand's preparations? [more…]

Recently, two flagship stores of Chagee on Taidong Pedestrian Street and Yinyu Lane in Qingdao were successively boarded up, drawing attention from local consumers. The Taidong store had been open for less than two years and had previously done brisk business; its closure came without warning, and some sources say it was related to a rent increase. The Yinyu Lane store is likewise unable to take orders, and its signage has been removed. Despite the contraction in the Qingdao market, Chagee has not slowed its pace of expansion: new stores are still opening across China, and its overseas push is accelerating, with store openings reported in Los Angeles, USA, and Seoul, South Korea. However, its first store in Ho Chi Minh City, Vietnam, was forced to cancel its launch due to a controversy over promotional images, showing that its path overseas is far from smooth. [more…]

Chinese new tea beverage brand Chagee originally planned a high-profile opening of its first store in Ho Chi Minh City, Vietnam, but on the eve of the launch, a map in its app suspected of showing the "nine-dash line" in the South China Sea sparked a strong backlash from Vietnamese netizens. Tens of thousands flooded its official Facebook page to express anger, the brand's app was removed from both major app platforms, and a tough response from what appeared to be an official account on TikTok poured fuel on the fire. As of now, Chagee has yet to make a formal response. This boycott storm triggered by a map has not only cast a shadow over the brand's overseas expansion but also sounded a warning bell for other Chinese brands planning to enter the Vietnamese market. Front Street Coffee continues to follow international developments in the coffee and tea beverage industry. [more…]

Recently, a set of promotional photos from CHAGEE's seventh-anniversary offline event caused a stir on social media. An ordinary consumer who took part in the event discovered that a photo of her with an unflattering expression had been taken without her knowledge and posted by the brand on its official account, after which friends screenshotted it to poke fun at her. When she contacted customer service to demand the photo be deleted, she encountered delays and received no public apology. The brand's explanation of its review standards further led her to question whether she was being treated differently. As the incident intensified, netizens' opinions split into two camps: some criticized the brand's review mechanism, while others felt the person involved was overthinking things to her own detriment. What exactly does this controversy reveal about the gray areas in the portrait-rights clauses of brand event? As of press time, CHAGEE has not yet responded officially. [more…]

When the red songstress meets the green mermaid, a wave of online revelry sparked by a coincidence in signage placement unfolds. Chagee and Starbucks—one sells tea, the other coffee—were playfully paired as a red-and-green couple by netizens at an alley entrance in Cicheng Ancient Town, Ningbo. From jokes about "Chinese women's restroom vs. foreign women's restroom," to Chagee setting sales targets against Starbucks on International Tea Day, and to the insomnia meme triggered by the caffeine content response for "Wanli Mulan," these two major brands keep colliding both offline in the same frame and online in trending topics. Front Street Coffee walks you through the fun and the real rivalry behind this "public restroom commercial war." [more…]

Recently, netizens discovered that in a lucky draw event run by the official Chongqing account of Chagee, the same user won four times within a single month, sparking widespread skepticism. Because the account's lucky draw did not use the platform's built-in system tool but was instead manually selected by operations staff, many netizens suspected "black box manipulation" in the event. Although the questioned winner came forward to clarify that they simply participated frequently and had good luck, the explanation only deepened public suspicion. As of press time, Chagee's official side has yet to make any response to the matter. [more…]

Recently, at the location of the former Manner store at the Wujiang Road subway entrance in Shanghai, a "Chaji Xiancui" construction hoarding has appeared. Its English signage is highly similar to that of Chagee, and together with the slogan "COFFEE OR TEAPRESSO?", it has sparked speculation about whether this leading tea beverage brand is planning to enter the coffee sector. However, according to fans, Chaji Xiancui is actually a sub-brand under Chagee that specializes in "concentrated brewed tea." Its store equipment resembles semi-automatic espresso machines, using high-temperature and high-pressure extraction to produce tea concentrate, which is then blended with dairy products; the products still fall within the tea beverage category. At present, the brand has already opened two stores in Shanghai, and the Wujiang Road hoarding is for a new store that is about to open. [more…]

Recently, the "tear-the-cup" lucky draw campaign launched by Chagee in Malaysia has become mired in controversy. A video exposed that store employees were suspected of screening prize cards inside cups in advance and keeping the grand prizes aside, triggering strong consumer doubts about the fairness of the campaign. The brand initially demanded that netizens delete their posts through legal means, then responded successively on November 18 and 19 and issued an apology statement, admitting that the employees' conduct did not conform to corporate principles and announcing that starting in December it would switch to QR codes instead of paper lucky draw slips. Although the brand promised to make rectifications, public doubts about its handling approach and transparency have still not been completely dispelled. [more…]

Recently, Chagee sparked boycotts among netizens in Vietnam and Malaysia successively due to a background image in its app that included the nine-dash line map. Vietnam not only removed the app from its platforms but also dismantled the signboard of the first store in Ho Chi Minh City; after Malaysian netizens discovered the same issue, they too joined the chorus of criticism. Although the brand has deleted the controversial image, the public outcry has not yet subsided. It is worth noting that, unlike brands such as Starbucks, which faced boycotts over the Israeli-Palestinian conflict leading to the closure of numerous stores, Chagee's offline stores in Kuala Lumpur have maintained steady takeout orders. This article will review the sequence of events and their actual impact on the brand's operations. [more…]

As temperatures drop, many Chagee fans have dug out scarves, shawls, and other merchandise they snapped up during previous limited-edition promotions, ready to work them into their everyday outfits. However, multiple consumers report that these scarves began fraying at the edges and shedding yarn shortly after use or washing. From Guangdong to Suzhou and Chongqing, fans everywhere have been posting photos of their scarves "falling apart," sparking widespread discussion about the quality of the brand's merchandise. This article sorts through consumers' experiences, craft analysis, and the hidden concerns behind brand merchandise marketing, offering reference for coffee lovers. [more…]

Recently, Chagee's new product "Wanli Mulan" quickly gained popularity due to its support for International Tea Day and the "100 Million Cups Free in 7 Days" campaign. However, many consumers reported insomnia and heart palpitations after drinking it, with some even seeking medical attention overnight for electrocardiograms. The brand's customer service explained that tea polyphenols in the black tea base might trigger allergic reactions. According to the public ingredient list, a medium 470ml cup of "Wanli Mulan" contains caffeine close to two shots of espresso. Similar issues have occurred with Chagee's other hit product, "Boyazhuxian." In fact, market regulators' spot checks found that some milk teas have caffeine levels far exceeding coffee; in 2020, a spot check in Haiyan County, Zhejiang, revealed caffeine levels up to 460mg/kg in milk teas and fruit teas. This article will focus on this incident, trace the origins of the caffeine issue in milk tea, and explore how brands should more clearly inform consumers about drinking risks. [more…]

During the 40th Teachers' Day, Chagee launched an exclusive campaign called "Honor Teachers with Tea, Enjoy Tea on Us," originally intended to pay tribute to the teaching community and enhance brand goodwill. However, after the campaign was rolled out, it sparked widespread dissatisfaction among teachers: limited-edition cards at many stores were quickly claimed, and some stores did not participate in the campaign at all, causing many teachers to make a wasted trip. This article sorts out the specific rules of the campaign in various regions, teachers' real experiences of claiming the offer, and responses from the brand and store managers, to help you understand the ins and outs of this marketing controversy. [more…]

On August 27, while releasing its 2024 interim results report, Haidilao announced a striking appointment: Zhang Junjie, founder of Chagee, will join the board as an independent non-executive director for a three-year term with an annual salary of 1.2 million yuan. This cross-industry collaboration quickly sparked heated discussion among netizens, with some speculating whether the two companies might merge, while others pointed out that the two parties had already collaborated through Shuhai Supply Chain. Zhang Junjie is only 29 years old but has over 13 years of experience in the catering industry. His founded Chagee achieved a store growth rate of 233% in 2023, with total sales exceeding 10.8 billion yuan. Haidilao's move is interpreted as an important step in its product diversification strategy, particularly in exploring the handcrafted tea beverage sector. This article will provide a detailed analysis of the background of this appointment, the origins of the collaboration between the two parties, and Haidilao's ambitions in the beverage market. [more…]

At a time when tea beverage brands are competing to invite celebrity endorsements to gain traffic, Chagee originally planned to hold an offline event at Changsha IFS with celebrity Lin Yi in attendance, but it was temporarily called off because the number of people who showed up far exceeded expectations. This turn of events not only forced the brand to issue an emergency apology, but also triggered a chain reaction—a large number of disappointed fans turned to the rival Sexy Tea store also near Changsha IFS, unexpectedly bringing the latter a wave of orders and attention. This article will review the whole incident and analyze the reasons behind and impact of the cancellation of this event. [more…]

Recently, a video of a Chagee employee handling tea drinks with bare hands spread rapidly online, sparking widespread public concern about food safety issues at chain tea beverage brands. In the video, the employee, without wearing gloves, directly grabbed ice cubes and lemons and reached into a shaker cup to pound and stir the drink, prompting netizens to exclaim they were "disgusted." Although the poster explained that the footage was filmed after closing hours using damaged inventory to mimic the "Indian milk tea" meme, public opinion did not subside. Subsequently, netizens discovered that employees of several other brands, including Luckin Coffee, Yidian Dian, and Goodme, had also posted similar meme videos. Chagee officially issued an urgent investigation notice, imposing an indefinite suspension and rectification on the store involved, dismissing the employee involved, and demoting managerial personnel. This article will review the sequence of events and responses from all parties, and explore the boundary between food safety and entertainment-oriented marketing in the tea beverage industry. [more…]

In 2024, micro-dramas continued to heat up, becoming a new favorite in brand marketing thanks to their concise storytelling format and efficient传播力. After leading tea beverage brands such as Starbucks and Mixue Bingcheng entered the fray one after another, Chagee also launched a time-travel micro-drama featuring the Ming dynasty traveler Xu Xiake as the protagonist, cleverly integrating tea drinks, cultural tourism, and micro-dramas. After its release, the drama not only received widespread praise from netizens but also drove a significant rise in the brand's WeChat index. This article will analyze the highlights and insights of Chagee's cross-industry attempt from multiple angles, including plot content, marketing strategy, and communication data, and explore new opportunities for the new tea beverage industry in the field of cultural dissemination. [more…]

In recent years, mainland new-style tea beverage brands have been rushing into Hong Kong one after another, with Mixue Ice Cream & Tea, Heytea, Nayuki, and Shuyi Tealicious having already established a presence. On September 28, Chagee, positioned as a mid-to-high-end brand, opened its first store in Hong Kong at K11 Art Mall in Tsim Sha Tsui, right next to Nayuki and Heytea. On opening day, they invited Charmaine Sheh to make an appearance and rolled out promotions like buy-one-get-one-free, attracting long queues of customers with wait times reaching three to five hours. This article sorts through key information including store design, product pricing, promotional activities, and market prospects to give you a quick look at this Hong Kong tea beverage frenzy. [more…]

Recently, there have been reports that Chagee sets a strict upper limit on the number of negative reviews for its stores: no more than three negative reviews per ten thousand orders, otherwise the pay of all staff will be affected. Although the brand responded that this claim is untrue, discussion around its assessment mechanism continues. From store tier classification to employee performance deductions, from visiting customers to beg for review deletion to paying teams to handle them, a series of practices reflects the tea beverage industry's extreme sensitivity to customer reviews amid rapid expansion. This article will sort out the sequence of events, employee disclosures and the official response, and explore the management logic and controversies behind this assessment method. [more…]