After the widespread adoption of mobile payments, ordering by scanning a QR code has become standard in bubble tea shops and restaurants. But have you ever noticed that many ordering mini-programs require you to authorize your mobile phone number or even more personal information before use? In October of this year, the Market Supervision Administration of Putuo District, Shanghai, investigated and dealt with a case involving a catering company illegally collecting consumer information, which sparked widespread attention. The restaurant guided customers to order by scanning a QR code on the table, but forcibly required authorization of their mobile phone numbers, and did not inform them of the purpose of use. Moreover, the backend allowed arbitrary access to and download of member data such as names, genders, mobile phone numbers, and card balances. Ultimately, the company was warned and fined 50,000 yuan. With the official implementation of the Personal Information Protection Law, penalties for such acts will be significantly increased, and consumers' privacy rights deserve more attention. [more…]

In recent years, animal-themed experience venues such as cat cafes and pet-friendly restaurants have rapidly gained popularity in cities, becoming a go-to escape for many office workers seeking to relieve stress. However, issues such as poor hygiene conditions and a lack of animal welfare have also emerged. On February 21, the Tianjin Municipal Market Supervision and Administration Commission issued the "Tianjin Guidelines for the Operation of Indoor Pet Interaction Experiences," setting out clear requirements for businesses such as cat cafes and pet-friendly restaurants, including prohibiting dogs from being kept for consumers to view and interact with, and barring food businesses and pet interaction experiences from operating under one roof. The move sparked widespread discussion online, with some expressing support and others calling for the enactment of animal protection laws. Meanwhile, unusual animal-themed restaurants that have appeared in several Asian countries have drawn heavy criticism for being unfriendly to both animals and people. Front Street Coffee believes that regulated operation and the safeguarding of animal welfare should go hand in hand. [more…]

Recently, the "Allergy Sister" incident in Wuhan has sparked widespread attention in the coffee community, and similar phenomena of customers requesting refunds from merchants for various reasons are not uncommon in the food and beverage industry. Some coffee shop owners have reported encountering a customer who repeatedly applied for refunds on the grounds that the drinks' taste was not to their liking, suspected to be an "Allergy Sister alt account." Investigations revealed that this customer had placed orders at multiple shops and repeatedly applied for refunds, citing reasons such as the drink being too bland, too sweet, or too cloying. Some merchants chose to appease the customer to protect their reputation, but others refused to compromise and warned their peers to be vigilant. Such behavior not only harms merchants' interests but also encourages a culture of malicious claims. This article reviews the course of events and explores reasonable ways for merchants to defend their rights when responding to consumer complaints. [more…]

Recently, a Thai-style milk tea with packaging resembling laundry detergent has gone viral online. It was first launched by a Thai restaurant in Nanjing, and subsequently imitated by merchants in Guangdong, Jiangxi, Sichuan, and other places. Priced at 18 yuan per bucket, this drink has attracted many young people to check in thanks to its novelty packaging, but it has also raised public concerns about children accidentally consuming it. The shop responded that the product sells well and no complaints have been received; however, experts and lawyers have pointed out that such packaging design carries a risk of misleading consumers and may violate regulations on food packaging labeling. This article will review the whole incident and explore the balance between innovative packaging and consumer safety. For coffee enthusiasts, the boundaries of beverage packaging are likewise worth pondering, and Front Street Coffee has always advocated upholding safety and responsibility amid innovation. [more…]

After Starbucks announced to suspend its business in Russia and withdraw from the Russian market last year, the founder of the local famous catering company Pinskiy & Co, Anton Pinsky, and the Russian rap singer Timati collaborated to acquire Starbuc [more…]

After Starbucks exited the Russian market, its trademark protection in Russia may face termination. The owner of Stars Coffee, which acquired Starbucks' Russian assets, has filed a claim with a court seeking to terminate the protection of Starbucks' trademarks. This move aims to reduce trademark infringement risks and pave the way for store expansion. This article will provide a detailed introduction to the background, progress, and possible impact of this event. [more…]

As a symbol of American culture, Starbucks rapidly went global after Howard Schultz took over, opening 17,600 stores in 61 countries. However, when Starbucks entered countries with deep cultural traditions such as China, India, and France, it frequently encountered cultural resistance and controversy. From being forced to withdraw from its Forbidden City store, to the long wait in the Indian market, to the French people's steadfast defense of traditional cafés, Starbucks, while exporting American coffee culture, has also had to face the stubborn resistance of local cultures. This article will walk you through Starbucks' path of cultural conflict and integration around the world, and explore the balance between business expansion and cultural respect. [more…]

Recently, Tim Hortons (Tims), a well-known Canadian coffee chain, has been hit by a series of food safety incidents that have drawn widespread consumer attention. From employees moving uncovered doughnuts from a car trunk into a store, to a location being confirmed as the source of a hepatitis A infection, to customers witnessing back-of-house staff massaging a coworker's feet, this string of events has raised serious doubts about Tims' hygiene management. Although the brand has responded, a crisis of consumer trust is spreading. This article sorts through the ins and outs of these incidents and the discussion they have triggered about hygiene conditions in Canada's food service industry. [more…]

South Korea's Ministry of Environment recently announced that, in order to safeguard animal welfare, it will completely ban the display of wild animals in non-zoo venues, including the wild animal cafes that have swept South Korea in recent years. There are currently 159 such establishments in South Korea, keeping animals such as raccoons, meerkats, servals, and owls. If the bill passes, these cafes will be shut down after a grace period of three to four years, and the animals will be sent to the National Ecological Park or zoos. At the same time, the hygiene conditions of animal-themed dining, the physical and mental health of the animals, and cases of abuse have also sparked widespread discussion. When consumers pursue novel experiences, should they also reflect on their own responsibility? [more…]

In recent years, Starbucks has been constantly pushing the boundaries of coffee shops. Last year, the Shanghai Roastery launched a limited-time buffet, and this year, Taiwan region, under the theme of "creating more Gold Star value experiences," partnered with the local Michelin Plate-recommended restaurant Embers to create a one-night-only pop-up "coffee feast." The event was limited to 28 spots, with registration requiring 200 stars plus NT$1,800. This feast centered on the theme "A 24-Year Starbucks Journey," featuring five limited-edition dishes designed with local Taiwanese ingredients, paired with creative coffee drinks developed by Starbucks. From an opening of cascara tea champagne to a closing of non-alcoholic Irish coffee, each dish carried a local story of Starbucks' 24 years in Taiwan. This article will provide a complete breakdown of the culinary creativity behind this coffee feast and the brand narrative behind it, while also reviewing Starbucks' previous collaborations with Michelin one-star restaurant chefs, and exploring whether its next step is truly to open a Michelin restaurant. [more…]

Ethiopia is hailed as the Garden of Eden of coffee, the birthplace of heirloom coffee varieties and a global treasure trove of coffee genetics. Within its borders lie thousands, even tens of thousands, of coffee varieties, most of them wild and undiscovered. Coffee production involves approximately 15 million people, primarily organized through smallholder cooperatives, and accounts for more than half of the country's GDP. The East African Rift Valley divides the growing regions into eastern and western walls; the east is represented by Harar, Sidamo, and Yirgacheffe, while the west includes Lake Tana, Gimbi, and Limu. The government centralizes grading and sales through the ECX exchange and registers trademarks to protect quality. Coffee is produced under four models: forest, semi-forest, garden, and plantation. The coffee ceremony is furthermore an ancient and elegant national art of Ethiopia. Front Street Coffee recommends that you delve deeper into the coffee culture of this mysterious country. [more…]

Bringing your own cup to buy coffee is inherently an eco-friendly gesture, but one consumer ran into an unexpected situation at McDonald's: the staff first poured the drink into a disposable cup, then transferred it into the customer's cup. The store explained that customer containers cannot enter the preparation area due to hygiene regulations. The incident sparked widespread discussion—some understood McDonald's food safety considerations, while others felt that using an extra plastic cup defeats the original eco-friendly purpose. So how exactly should bring-your-own-cup work at fast-food restaurants? Front Street Coffee takes you through the details. [more…]

South Korea has officially implemented a ban on single-use plastic cups in the fast-food and coffee industries starting April 1, and plans to further introduce a "single-use cup deposit system" on June 10. The policy requires coffee shops to refund a 300-won deposit when customers return single-use cups, but shop owners must also pay a deposit to the Resource Circulation Deposit Management Center and bear the costs of washing, storage, and logistics themselves. Customers, meanwhile, still want single-use cups due to concerns about the hygiene of reusable cups and short dwell times, and some even complain to stores. Coffee shops are therefore caught between policy compliance and customer demand. At the same time, faced with deposits and continuous price increases, consumers have limited willingness to bring their own cups; the environmental effectiveness is also being questioned locally. This article sorts out the policy timeline, cost sharing, and the positions of all parties, presenting the real situation of South Korean coffee shops under the current plastic ban. [more…]

Recently, a food exploration blogger in Jiangsu spent 710 yuan at a restaurant and left without paying. After being chased back by the waiter, the blogger posted a negative review video targeting the restaurant, and the incident quickly went viral and sparked widespread discussion. As the number of food exploration bloggers surges, chaos such as accepting money for false promotion, threatening free meals with bad reviews, and occupying seats for long periods to take photos keeps emerging. How should merchants and platforms respond? This article will recount the incident and take an in-depth look at the gray areas and industry dilemmas behind influencer food exploration. [more…]

Professional coffee knowledge exchange For more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee, WeChat ID: qjcoffeex Recently, a consumer reported that a Häagen-Dazs store in Suzhou listed espresso at 20 yuan on its menu but actually charged 23 yuan at checkout. The store explained that there is a price difference between dine-in and takeout, but the menu title clearly states "Takeout Beverage Menu" and shows only one price without indicating that takeout incurs an extra charge, making this explanation hard to believe. Since opening the world's first coffee store in Shanghai in 2014, Häagen-Dazs has continued to expand in China's coffee market, and its total number of stores has now reached 482. In addition to this pricing dispute, the brand was previously reported by the EU over food safety issues. [more…]

Since the full resumption of cross-border travel, mainland tourists' enthusiasm for visiting Hong Kong has continued to rise. Beyond the traditional shopping and food itineraries, those highly photogenic "internet-famous photo spots" have also become an indispensable stop on the journey. %Arabica, located by the waterfront in Kennedy Town, Western District, has long dominated the must-visit lists on major social platforms thanks to its seaside all-white exterior and "mirror of the sky" scenery. However, recently, a lamppost on one side of this store suddenly had an accident—emitting smoke, a loud bang, and parts flying off—leaving a passing mainland tourist with a head injury. The incident quickly drew attention, and the Highways Department and the gas company successively responded. What exactly caused the incident? What was the scene like? Let's find out together. [more…]

Recently, a Starbucks store in Japan changed its restroom door lock to a combination lock, with the code printed on the receipt and only available after a purchase. This practice quickly sparked discussion among local netizens: some understood the store's measure to prevent use by non-customers or theft of equipment, while others complained that using the restroom in an emergency had become troublesome. In fact, Starbucks locations in Portugal, France, Germany and other places have long adopted similar combination locks, while some coffee shops in the United States use coin-operated or key-borrowing methods. Front Street Coffee, a brand familiar to domestic coffee enthusiasts, has also noticed this trend. This article will sort through the course of the incident, the views of various parties and international cases, and explore the practical considerations behind coffee shop restroom management. [more…]

Starbucks recently filed a trademark registration application with the Russian Federal Intellectual Property Office and has received a registration decision, which may mean that this coffee chain giant will return to the Russian market soon. After the Russia-Ukraine conflict broke out in 2022, Starbucks announced its withdrawal from Russia and closed all 130 stores, and its assets were subsequently acquired by a local company and transformed into Stars Coffee. Now, as the international situation changes, the possibility of Starbucks re-entering Russia is increasing, and this development has also put Stars Coffee, which took over its original business, in an awkward position. [more…]

Wanting to open a coffee shop—having the funds in place is only the first step. What really gives many entrepreneurs a headache is the complicated and cumbersome licensing procedures. From business registration and food business permits, to health, tax, and fire safety, and then to the special approvals for alcohol and roasted coffee, every single item determines whether the shop can operate legally. This article will systematically sort out the various certificates and application processes required to open a coffee shop, helping you clarify your thinking and avoid detours. At the same time, we will also discuss practical points such as site selection strategy, startup capital estimation, and equipment procurement. At the end of the article, Front Street Coffee's contact information is attached; you are welcome to exchange ideas on specialty coffee bean selection and shop-opening experience. [more…]

As a well-known domestic Western restaurant chain brand, Coffee Wing's founder Yin Feng's entrepreneurial story—from resigning from a state-owned enterprise to building over two hundred franchise stores—is quite inspiring. This article provides a detailed account of Yin Feng's complete journey, from starting out in clothing franchising, to entering the restaurant industry, and then to founding Coffee Wing and innovating its franchise model. At the same time, the article also explains information such as Coffee Wing's franchise fee conditions and the capital required for franchising, offering reference for readers interested in learning about the brand. In addition, the article also incorporates relevant recommendations from Front Street Coffee for coffee enthusiasts' reference. [more…]