Heytea recently announced that it will launch its first "Tea Special" product, "Guava Snow Jasmine King," on August 13, accompanied by a limited-time buy-one-get-one-free promotion, drawing widespread consumer attention. However, behind the frequent release of new products, store employees are facing increasingly heavy production pressure. According to statistics, Heytea has launched at least 7 new products in the past two months, covering categories such as milk tea, fruit and vegetable tea, and smoothies, with the menu updated almost every 1 to 2 weeks. From washing and cutting fruit to stirring cheese glutinous rice, and then to making smoothies, employees' workload keeps piling up, and a large number of complaints have appeared on social media. This article sorts out the contradiction between new product launches and employee burden, presenting the real voices behind the rapid product innovation in the tea beverage industry. [more…]

Luckin Coffee recently launched an internal AI-based store scheduling system that collects historical business data to predict the daily staffing and working hours needed at each store, attempting to allocate existing manpower more efficiently. However, this seemingly scientific automatic scheduling has drawn widespread complaints from many Luckin employees. They point out that the system uses hourly cup output as its core reference only, completely ignoring a large amount of invisible work such as cleaning, ingredient preparation, and expiration checks, leaving baristas working alone exhausted and even forced to work unpaid overtime just to finish up. Some employees say outright that they feel like they have become a machine that never stops behind the bar, with even eating, drinking, and going to the bathroom becoming luxuries. This efficiency reform driven by algorithms is pushing frontline baristas to the brink of physical and mental exhaustion. [more…]

Closing cleaning in the food and beverage industry has always been a major burden for late-shift employees, and coffee and tea shops are no exception. Recently, some Chagee stores have begun outsourcing closing-time cleaning to third-party professional teams, allowing many employees to get off work on time and even saving on parts replacement costs thanks to thorough equipment cleaning. However, this measure does not benefit all stores: franchise stores need to pay an additional service fee to apply for outsourced staff, and outsourcing only covers daily cleaning, while regular maintenance is still handled by store employees. What worries workers even more is that some franchise store managers have said that if outsourced closing is introduced, they may consider reducing staffing to control costs. Convenience and risk coexist—can outsourced closing truly let employees relax once and for all? [more…]

During the pandemic, Starbucks employees in the United States and South Korea, facing issues such as understaffing, a mismatch between wages and workload, and a lack of safety guarantees, increasingly chose to form or join unions in an attempt to improve their situation through collective bargaining. From the birth of the first union in Buffalo, New York, to responses from employees in Chicago and South Korea, the discontent among Starbucks partners continued to simmer. Although the company remained indifferent and was even accused of failing to provide adequate pandemic support, employees continued to seek channels to make their voices heard. This article will sort out the ins and outs of the Starbucks employee union movement, as well as the wage, treatment, and working environment issues reflected behind it. [more…]

In recent years, tea beverage brands have been adding fresh fruits and vegetables to their fruit tea products in pursuit of genuine ingredients. Luckin, however, has long relied on fruit concentrates and quick-frozen dried fruit due to the limitations of its store conditions, making many tea beverage peers envious. Recently, though, some Luckin stores in Guangdong, Chengdu, and other regions have successively received new materials such as muddling sticks, cut-resistant gloves, and labels for fruit washing machine storage areas, while internal order forms also list equipment including dicers and strawberry hullers. These tools have no direct connection to the drinks currently on sale, and the appearance of a bitter melon light-body fruit and vegetable tea and a bitter melon fruit and vegetable Americano—neither of which is on the menu—in the mini-program coupons has sparked employees' speculation that Luckin may introduce fresh-cut fruit. Once freshly cut fruit enters the production process, whether Luckin stores staffed by a single person can withstand peak-hour pressure has become the most anxiety-inducing question for workers. [more…]

On his first day back as Starbucks CEO, Howard Schultz announced a pause on the stock buyback program, redirecting funds toward employee benefits and store operations. Behind this decision is a wave of unionization among U.S. Starbucks partners, driven by intense workloads and stagnant benefits. So far, 10 stores have voted to form unions, and more than 170 stores have applied to join. Schultz admitted that the company had let employees down in addressing store operations issues, and plans to invest $1 billion in wages, training, and benefits. This article examines the context of this transformation initiative and its impact on Starbucks' future operations. [more…]

Recently, Luckin Coffee is about to launch a new fruit tea called "Snow Cheese Grape." As soon as the news was exposed, it sparked widespread discussion among netizens. From the currently circulating images, this drink combines grape juice with jasmine tea, then tops it with a layer of snow cheese milk foam. Its overall appearance is quite similar to Heytea's classic product "Light Cheese Grape." For a time, discussions about Luckin's product line increasingly shifting toward tea drinks and the decline in new coffee products have heated up again. At the same time, Luckin store employees have also expressed concerns about the increasingly complex preparation process for new products, believing that this will increase daily workload, especially during peak periods such as the Spring Festival, and may affect drink-serving efficiency. This article compiles information on the new product, netizen opinions, and employee feedback, and also includes related recommendations from Front Street Coffee for coffee enthusiasts' reference. [more…]

As coffee consumption demand continues to climb after the easing of the COVID-19 pandemic, Starbucks employees in the United States are facing multiple pressures, including a surge in workload, understaffing, and aging equipment. Against the backdrop of a unionization wave sweeping across more than a hundred stores nationwide, Starbucks announced that it will close a unionized store in Ithaca, New York, on June 10. The union immediately filed a lawsuit, accusing the decision of violating federal labor law and constituting retaliation against union activity. Starbucks denies any connection, attributing the closure to facilities, staffing, and attendance issues. Both sides hold firmly to their own accounts, and the conflict continues to escalate. [more…]

Since last December, Luckin Coffee has piloted tea extraction machines in some stores in Guangzhou, planning to replace tea powder in light milk tea with freshly extracted hot tea to enhance the taste and health attributes of the drinks. However, since the testing phase, this device has been complained about by store staff as "good to look at but useless." Now that it has been gradually rolled out nationwide, many stores have wrapped it in plastic wrap and affixed prohibition stickers, turning it directly into an idle ornament on the counter. Staff feedback indicates that it is cumbersome to clean and inefficient, instead increasing the workload. Although management requires its use, frontline employees still deal with back-end detection by "turning it on at the start of the shift and off at the end." This article sorts out the various real-world dilemmas encountered during the tea extraction machine's journey from pilot to promotion, as well as the game between the brand and the stores. [more…]

Recently, a heated discussion about "fully labeled Chagee" has erupted on social media platforms. Customers have posted photos of takeaway cups covered with dozens of labels, which at first glance look like a deluxe toppings combo, but on closer inspection, apart from one label showing the drink name, all the rest read "this store's merch has been given away." Behind this baffling behavior is customers exploiting zero-yuan prompt items on delivery platforms to bulk-add products, causing store label printers to indiscriminately print out a pile of invalid stickers. Staff, facing a sudden "order surge" that turned out to be a false alarm, grumble that this wave of manipulation both wastes supplies and adds to their workload. So what exactly is going on? Let's take a look. [more…]

Recently, Luckin Coffee has become a focal point due to offering oven-heated bagels and other light meals at some stores. Consumers have welcomed this move, believing that being able to enjoy hot food during the cold season is more thoughtful. However, this change has put pressure on many store employees, who worry about increased workload and cleaning tasks. This article will explore the background of Luckin's oven rollout, employee feedback, and the possible impacts, giving you a full picture of the situation. [more…]

As the cold season arrives, Manner Coffee has once again introduced foil packaging to keep takeaway hot drinks warm, a move that has sparked widespread discussion on social media. Many customers are touched by the brand's thoughtful detail, believing that the foil effectively maintains the drink's temperature and improves the takeaway experience. However, store employees face extra work pressure, especially during peak ordering periods, when packing efficiency is affected. This article reviews the history of Manner's foil packaging, analyzes the different perspectives of customers and employees, and explores whether there are better insulation solutions. [more…]

Starbucks CEO Howard Schultz recently revealed at a New York Times policy forum that due to safety concerns arising from non-customers heavily using store restrooms, public access may be restricted in the U.S. market. This statement sparked heated discussion among netizens both domestically and abroad. Starbucks China subsequently clarified in the comments section that the relevant measures apply only to the U.S. market, and domestic stores will maintain their open policy. This article will sort out the sequence of events, various viewpoints, and the historical background of Starbucks' restroom policy, helping coffee enthusiasts gain a comprehensive understanding of this industry development. [more…]

Tea Baidao's classic mulberry fruit tea "Wu Qi Ma Hei" returns this year in an upgraded form, alongside the new release "Triple Berry Good Night Cup." The official promotion claims the new version focuses on freshly peeled and freshly squeezed same-day ingredients, with a stronger juicy pulp burst, and consumers are buying into it. However, for the workers in the store kitchens, this upgrade has turned into a nightmare—switching from frozen mulberry pieces to fresh mulberries turns one step into many, multiplying the prep difficulty and workload. Complaints flood social media, with employees exclaiming "peeling until crazy" and "prepping until insane." This article takes you behind the production changes and frontline employee feedback for this seasonal limited-edition drink. [more…]

Heytea recently launched the "Fire-Clearing · Slimming Bottle," the second product in its "Super Plant Tea" series, featuring kale and bitter melon as the core ingredients, paired with apple, lemon water, tea infusion, and white pomelo pieces. The official emphasis is on 100% fresh ingredients freshly squeezed, with no added concentrated juice, and only about 100 calories. Just one day after its launch, the new product was sought after by young consumers, with many reporting that the bitter melon taste is not very noticeable and the drink is refreshing and easy to drink. However, the hot sales of this beverage have also brought enormous pressure to store employees, with the workload of apple washing and juicing surging, and back-of-house partners complaining endlessly. This article will take you through the features of this new product, consumer feedback, and the real situation behind the stores. [more…]

During the National Day holiday, the fully automated milk tea robots that appeared in some Changsha Chayan Yuese stores became a focal point for tourists. Customers noticed that staff only needed to place a labeled cup in the designated position, and the robotic arm could complete most of the preparation process, with only the cream top needing to be added before handover at pickup. This experiment sparked polarized discussion online: supporters believe standardized operations help ensure consistent output and reduce the burden on employees; opponents point out that during peak customer flow, the robot's cup output speed is actually slower than manual work, resulting in longer waits, and equipment cleaning and customization needs still depend on staff handling. Whether automated tea-making can truly integrate into the freshly made tea beverage scenario has become a new topic of discussion in the industry. [more…]

The "Crazy Saturday" that just passed once again saw major chain beverage brands flooded with free redemption orders. Yet after the revelry ended, store counters were piled high with sealed drinks that no one came to collect, with some stores pouring out nearly a hundred cups in a single night. Staff members felt both heartache and helplessness, while onlooking netizens bluntly said, "If you're not going to drink it, don't order it." What problems does this waste phenomenon, fueled by platform subsidies, actually reflect? How should consumers, merchants, and platforms find a balance among themselves? This article takes you through the full picture of the incident, and you're also welcome to follow Front Street Coffee to chat together about the things behind beverage consumption. [more…]

New tea beverage brands are all seeking differentiated breakthroughs through combinations of "vegetables + fruit + tea." ChaPanda recently launched its own super vegetable series, introducing two products at once: "Light & Refreshing Kale" and "Cleansing Wheatgrass." Kale has long been commonplace in the fruit-and-vegetable tea space, while wheatgrass, a somewhat unfamiliar ingredient, has sparked curiosity and discussion among consumers. From ingredient pairings to taste experiences, from cat owners' amusing associations to store employees' prep workload, this new product has generated considerable buzz on social media. This article walks you through the ins and outs of ChaPanda's new plant-based tea products and the real feedback from the first wave of tasters. [more…]

Heytea recently switched to new transparent plastic cups for cold drinks, adding a silver-gray decorative coating to the top of the cup and changing its brand logo to silver-gray as well. This design change has sparked discussions from multiple sides: some customers mistakenly thought the milk cap had gone moldy, milk cap lovers worried they could no longer judge the amount of milk cap by appearance, and some netizens felt the silver coating easily reminded people of something inedible or spoiled. Meanwhile, Heytea employees also reported that the fill lines and milk cap lines on the new cups were hard to recognize because they were obscured by the coating, making it more difficult to judge product standards when manually adding milk cap. Although the new cups look more layered and premium in photos, the misunderstandings and inconvenience in actual use have come along with them. This article is compiled from Coffee Workshop, and Front Street Coffee presents the full picture of the incident for you. [more…]

Since Heytea launched its Super Botanical Tea series, fruit and vegetable juice drinks have quickly gained popularity, with major brands rushing to follow suit. ChaPanda recently rolled out its "Super Veggie" series in 14 cities including Beijing and Shanghai, among which "Detox Wheatgrass" sparked heated discussion online because its main ingredient closely resembles cat grass and livestock feed. This drink pairs wheatgrass with fresh fruits such as apple, pineapple, and Shine Muscat grapes, and the company emphasizes that no concentrated juice is used. Consumers report that it tastes refreshing, but kitchen staff's workload has increased accordingly, while some customers have raised concerns about the food safety of fruit and vegetable juices. [more…]