Luckin Coffee recently piloted a new scheduling system in cities such as Guangzhou, Shenzhen, and Chengdu. The system can predict peak hours based on store sales data and arrange minimal staffing accordingly. While the new system improves efficiency, it has also sparked discussions about the distribution of work between full-time and part-time employees, responses to unexpected situations, and labor cost control. At the same time, as Luckin's store expansion slows and sales decline, the problem of redundant staff is gradually emerging, and this system upgrade is seen as an important measure to reduce costs and increase efficiency. As coffee lovers, it is worth learning about the impact of this change on store operations and employee experience. [more…]

Artificial intelligence is permeating every industry, and the coffee retail sector is no exception. Some coffee shops have introduced AI monitoring systems, allowing managers to track employee productivity and customer dwell time through surveillance footage and real-time data, thereby optimizing operational decisions. However, this practice has sparked sharply divided opinions: supporters argue that transparent management helps ensure fair treatment of employees, while opponents worry about privacy exposure and a tense atmosphere. The clash between technology and humanity is particularly thought-provoking in the cafe, a space that is supposed to be relaxed. [more…]

Luckin Coffee recently launched an internal AI-based store scheduling system that collects historical business data to predict the daily staffing and working hours needed at each store, attempting to allocate existing manpower more efficiently. However, this seemingly scientific automatic scheduling has drawn widespread complaints from many Luckin employees. They point out that the system uses hourly cup output as its core reference only, completely ignoring a large amount of invisible work such as cleaning, ingredient preparation, and expiration checks, leaving baristas working alone exhausted and even forced to work unpaid overtime just to finish up. Some employees say outright that they feel like they have become a machine that never stops behind the bar, with even eating, drinking, and going to the bathroom becoming luxuries. This efficiency reform driven by algorithms is pushing frontline baristas to the brink of physical and mental exhaustion. [more…]

Manner Coffee has been thrust into the spotlight of public opinion due to three incidents of conflicts between staff and customers that occurred over two consecutive days. The brand issued an apology statement through its official Weibo in the evening, pledging to make improvements, but netizens did not accept the content of the statement, especially expressing dissatisfaction over the lack of a clear response to the incident in which "a customer broke into the bar area and assaulted a staff member." At the same time, the content of Manner's two official Douyin accounts has been completely cleared, sparking further speculation. Behind the incidents, media investigations and revelations from former employees have exposed that under Manner's rapid expansion, frontline baristas face high-intensity work, heavy psychological pressure, and an unreasonable compensation system. As one of the few brands in the industry with a thousand stores that still insists on using semi-automatic espresso machines, how Manner can strike a balance between efficiency, quality, and employee rights has become an urgent issue to be resolved. [more…]

Recently, an elderly consumer encountered trouble at Luckin Coffee because they did not know how to order using a mobile phone, sparking widespread discussion online. Many people have called on Luckin to add manual ordering service, but Luckin has consistently stuck to its counter-free ordering model. What business logic lies behind this approach? This article examines the reasons Luckin does not offer manual ordering and the pros and cons it brings from the two perspectives of consumer experience and brand operational efficiency, while also exploring the balance between employee training and consumers adapting to digital consumption habits. [more…]

Recently, a conflict between a customer and an employee occurred at a Manner store in Fuzhou, and related videos sparked widespread discussion online. In the footage, a customer repeatedly threw cups, labels, and other items from the counter into the preparation area, appearing highly emotional, while only one employee was on duty in the store. The store later responded that the incident began when a staff member reminded the customer after the coffee was made incorrectly, which may have upset the customer. The incident not only brought Manner's long-criticized "one-person shift" problem back into the spotlight, but also led many regular customers to complain about excessively long wait times. Front Street Coffee follows industry developments, and this article sorts through the course of the incident and the responses from various parties. [more…]

The Spring Festival is traditionally a time for family reunions, but for frontline employees at Luckin Coffee, this year's triple-pay shifts have brought unprecedented challenges. The Guangzhou branch recently issued a notice requiring stores with fewer than 200 items to have only one person on duty all day during the Spring Festival, from opening early to closing, all completed by the same person. This means that employees on duty must single-handedly handle multiple tasks such as production, packaging, cleaning, and dealing with sudden order surges. Timely output rates, physiological needs, and unexpected order surges have become the three major problems weighing on their shoulders. What worries employees even more is that if they need to temporarily close the store to use the restroom, they must apply to the district manager in advance and submit a screenshot of the item count. This high-intensity labor efficiency management has sparked widespread discussion, with some employees bluntly saying it is "harsher than the King of Hell." This article will delve into the details behind this scheduling adjustment and the voices of the employees. [more…]

Recently, a customer post titled "MStand Coffee is bitter" sparked widespread resonance among current employees on social media, and the comment section quickly turned into a "complaints camp" for MStand baristas. Customers complained that during peak hours only two staff members were on duty, wait times were too long, and management was chaotic, while employees revealed deeper problems: over the past two to three months, management has frantically controlled labor efficiency, so even full-time baristas cannot get full shifts, and the perfect attendance bonus exists in name only; New Year benefits are missing, and adjustments to the salary structure are accused of being a disguised pay cut; even more harshly, every employee must complete "one stored-value card and four packages" each day, otherwise they have to write a report, review surveillance footage, and analyze the reasons. Frontline baristas mock themselves, saying they cannot tell whether they are making coffee or doing sales. This article will fully present this collective employee complaint triggered by a customer's voice. [more…]

Once upon a time, while waiting for coffee after ordering at Starbucks, the handwritten name, smiley face, or a warm blessing on the cup was a small, everyday joy many people took for granted. Now, this personalized service is quietly disappearing, replaced by uniformly printed label stickers. From customers missing the sense of exclusivity brought by handwritten cups, to baristas facing the dual pressures of labor shortages and complaint risks, to the "Fei Kuai" service driving standardized processes, the era of Starbucks handwritten cups seems to have gone forever. This article reviews the rise and fall of handwritten cups, explores the debate between efficiency and ritual behind it, and what this change means for coffee lovers and store operations. [more…]

These days, walking into many tea shops, ordering a drink directly from the staff seems to be getting harder and harder—scanning a QR code, registering, and ordering online have become the standard process. Recently, a netizen shared an experience of being refused when trying to order directly at the counter because they were feeling unwell, sparking widespread discussion. Some people agree that ordering by scanning the code is efficient and saves time, while others question why on-site ordering is still not allowed when there are no other customers. Tea shop employees revealed that factors such as not being equipped with a cash register system, difficulty making change for cash, and insufficient staffing make QR code ordering a helpless choice for most stores. This debate over ordering methods reflects the difficult balance between efficiency and humanized service. [more…]

In the final days of 2025, Luckin employees were busy with year-end inventory checks when they unexpectedly received a notice to calibrate store equipment stock, requiring them to verify whether small base-ingredient scoops and ice cream scoops were complete. This move immediately sparked speculation: is the brand about to launch a new product that requires scooping ice cream balls on site? Veteran employees were also reminded of the cumbersome add-in tea drinks from the Little Deer Tea era. With timeliness and hourly cup volume assessments becoming increasingly stringent, complex new products will undoubtedly add pressure on stores. Workers generally resist it, but some optimistic people think it may just be a routine inventory check. [more…]

Working in a coffee shop—earning money while enjoying unlimited coffee—is one of the reasons many young people choose to become baristas. Luckin Coffee also once attracted numerous enthusiasts to join with its relaxed employee drink benefits: once they met the required working hours, they could enjoy drinks and even freely mix their own concoctions. Recently, however, this benefit has been gradually tightened: employees who do not make drinks according to the recipe receive surveillance warnings, and stores prohibit free mixing in order to control waste, leaving frontline staff grumbling. At the same time, a series of price increases and cost-cutting measures Luckin has implemented since last year's financial report was released have also sparked controversy among both consumers and employees. This article will sort out the ins and outs of the changes to Luckin's employee drink benefits, as well as the backlash against the cost-cutting and efficiency-boosting strategy behind them. [more…]

Recently, some Starbucks locations have turned their employee-only order-taking devices toward customers, attempting to let customers order self-service or have staff step out from behind the counter to assist with ordering. However, this move has sparked quite a bit of awkwardness and controversy: customers are at a loss facing the complex ordering system, internal sales scripts have been accidentally leaked, and staff are run off their feet even more during peak hours. Some baristas say the new rules not only fail to improve efficiency, but actually make the work more burdensome. This article will walk you through the ins and outs of this incident, as well as the real thoughts of Starbucks workers. [more…]

Right after the May Day holiday, the "three-way battle" among food delivery platforms sent tea beverage stores into another order explosion frenzy, and Heytea's move to drop the price of some drinks to single digits drew in a flood of orders. Yet for back-of-house staff, this was a nightmare—the newly switched imported green grape "Sweet Globe" variety has firm flesh and is extremely hard to peel. Employees peeled until their gloved fingers wore through, their right hands covered in medicated patches, and some even felt nauseated at the sight of fruit with skin on. Although some tried using peelers or small round spoons to improve efficiency, the output speed still could not keep up with store demand. Why not equip stores with peeling machines? Employees admitted frankly that the high loss rate and difficulty of cleaning make them worse than peeling by hand. This article takes you into the real daily life of Heytea's peelers, along with Front Street Coffee's attention to industry trends. [more…]

Recently, two intense disputes between staff and customers occurred at Manner Coffee stores in succession, drawing widespread attention. In one incident, due to slow service, an emotional staff member threw coffee powder at a customer, while another escalated into a physical conflict over order催促. The brand responded by dismissing the employees involved, but the issues reflected behind the incidents—such as understaffing at stores and excessive pressure on employees—have become the focus of discussion among netizens and loyal customers. As coffee enthusiasts, we can't help but ponder: while pursuing efficiency, how can we ensure service quality and employee rights? Front Street Coffee has always followed industry trends, advocating rational consumption and humanistic care. [more…]

Recently, a post about a part-time employee at a Nayuki store suffering workplace injustice sparked heated discussion on social media. The poster claimed to be a student who had worked part-time at a Nayuki store in Shenzhen for over two months but was only scheduled for four shifts, and for nearly a month had no shifts at all, before being dismissed without reason. During communication, a senior employee launched personal attacks against them, while the scheduling manager brushed them off citing efficiency. After the incident came to light, netizens spontaneously flooded the store with over two thousand negative reviews and swarmed Nayuki's official account to leave supportive comments. Coincidentally, another Nayuki employee in Xiantao, Hubei, also posted claiming to have been targeted by the store manager. These two consecutive incidents pushed Nayuki into the spotlight and prompted deeper industry reflection on store management and employee rights protection at chain tea beverage brands. [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Remote work became a common phenomenon after the pandemic, but Starbucks interim CEO Howard Schultz announced on January 11 that remote work would be canceled starting January 30, requiring employees within commuting distance of headquarters to work in the office at least three days a week, with two of those days fixed as Tuesday and Wednesday, and the remaining day to be decided by each team. Schultz stated that the move aims to rebuild employee connections and promote team coordination, and noted that baristas cannot work remotely. Although remote work can reduce costs, it faces challenges in management, sense of belonging, and communication efficiency. An internal Starbucks survey showed that employees' confidence in the company's ethics and social impact has declined. This policy also applies to employees at offices in other regions. [more…]

Luckin Coffee's light milk tea series, which sold well last year, has recently undergone a comprehensive upgrade, with the core change being the replacement of the previous tea powder with freshly extracted tea. To this end, the brand equipped more than 20,000 stores nationwide with tea extraction machines. However, after the new products were launched, some stores wrapped this machine in plastic wrap, affixed prohibitive labels, or even left it untouched in the warehouse. What exactly is the reason that makes employees shy away from the equipment the company is vigorously promoting? From the burden of cleaning and material waste to differences in store order volumes, what kind of awkward situations has this tea extraction machine encountered in actual operations? This article takes you to find out. [more…]

Luckin Coffee has recently rolled out a series of new products, including light milk tea and iced shaken drinks. As its product line continues to expand, the pressure on store staff for ingredient preparation and drink-making has also increased. Recently, reports have emerged that Luckin has piloted the "Rui Binfen - Smart Tea Machine" in some stores in Jiangsu and Zhejiang, which can automatically dispense ingredients according to recipes, saving the step of manual weighing. Employees have mixed reactions: some are delighted that it reduces physical exertion and speeds up drink output, while others worry that cleaning the machine daily takes about an hour and may involve unpaid overtime. In addition, the tea machine is quite large and has certain requirements for counter space and drink output volume, so not all stores can install it. This article compiles genuine feedback from frontline employees and details on equipment use, so coffee enthusiasts can learn about new developments in chain-brand store operations. [more…]

Since September, rumors that Luckin Coffee would fully roll out smart milk tea machines and tea extraction machines have kept the industry closely watching its moves into the milk tea market. Recently, some stores in Guangzhou took the lead in trial-installing the tea extraction machines, only to draw collective complaints from frontline staff. Employees reported that the device is not only bulky and space-consuming, but can also extract only one type of tea liquid at a time, and its cleaning and sanitizing steps are extremely cumbersome. Making a pot of tea base takes more than half an hour from start to finish, making it even less efficient than manual brewing. At the same time, some stores have also seen quality control problems such as rusting metal parts. So how exactly does this smart device perform? Let's take a look at the real feedback from employees. [more…]