What does the Nayuki dispute say about coffee culture and staff?

A part-time worker at a Nayuki store in Shenzhen posted online that after more than two months of employment they had been scheduled for only four shifts and given none at all in the final month before being let go. Chat records shared with the post show a colleague directing personal attacks at the worker, while the scheduling manager attributed the lack of shifts to slow work efficiency.

The post drew more than two thousand negative reviews to the store and messages to Nayuki's official accounts. A second employee, in Xiantao, Hubei, also claimed to have been targeted by a store manager. For the specialty coffee sector, the two cases have renewed questions about how chain beverage brands handle shift allocation and worker rights.

Recently, a post about a part-time employee at a Nayuki store suffering workplace injustice sparked heated discussion on social media. The poster claimed to be a current student who, after working part-time for over two months at a Nayuki store in Shenzhen, had only been scheduled for four shifts, and had been given no shifts at all in the past month before being dismissed without reason. During communication, a senior employee launched personal attacks against them, while the scheduling manager brushed them off citing efficiency. After the incident came to light, netizens spontaneously flooded the store in question with over two thousand negative reviews and swarmed Nayuki's official accounts to leave messages of support. Coincidentally, another Nayuki employee in Xiantao, Hubei, also posted claiming to have been targeted by the store manager. The two consecutive incidents pushed Nayuki into the spotlight and triggered deeper industry reflection on store management and employee rights protection at chain tea beverage brands.

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Recently, a post titled "Does this count as workplace bullying at Nayuki?!" sparked widespread attention and discussion among netizens on social media.

It is understood that the poster claimed to be a current student who was transferred two months ago to work part-time at a Nayuki store in Shenzhen. During over two months of employment, they had only worked four shifts, and had not been scheduled at all in the past month. Unable to get any shifts, the person asked the store manager in charge of scheduling for the reason, but was dismissed without reason.

Feeling wronged, the person demanded a reasonable explanation from the store manager and the manager in the store's part-time employee group chat. However, chat records show that during the communication, an employee at the store launched verbal personal attacks against the person, and the scheduling manager who subsequently appeared explained that "work efficiency was too slow, so not many shifts were arranged."

(Image excerpted from part of the chat records provided by the poster)

Regarding this unpleasant part-time experience, the poster believed that the store should have clearly pointed out when they judged the person unsuitable for the job, rather than wasting their time by deliberately not arranging shifts. At the same time, the poster felt that a senior Nayuki employee in the group chat was unfriendly to new hires and felt they were targeted by others at the store during their employment.

After the post was published, the chat records released by the poster instantly enraged many working professionals, who believed that the employees at the Nayuki store in question had ganged up against the newcomer, and stated that the scheduling manager and the employee who launched personal attacks should apologize to this student part-timer.

After learning of the situation, many concerned netizens spontaneously flocked to third-party platforms and left over two thousand low-rating reviews for the Nayuki store in question, using this method to support the person in defending their rights, and also hoping the store would take the workplace targeting seriously and properly handle the incident, such as firing the employees involved and issuing a relevant explanatory statement.

In addition, some netizens @-mentioned multiple Nayuki official accounts in the comments and left messages under pinned posts on Nayuki's official Weibo, Xiaohongshu and other accounts, attempting to draw the brand's attention to workplace bullying of store employees. But currently, Nayuki's official social media accounts have restricted comment permissions, so the indignant onlookers cannot give feedback in the comment sections of the pinned posts.

It is worth mentioning that not long after the Shenzhen part-time employee posted, another Nayuki employee in Xiantao, Hubei, also posted claiming to have been targeted by the store manager at work. The two consecutive posts about workplace bullying at Nayuki stores immediately sparked heated discussion among many users.

Many tea beverage practitioners said that not only Nayuki, but other chain brands also see situations where senior employees gang up against new hires. Many believe that such behavior by store employees may be related to the brand's management approach, and that the company should pay attention to personnel management at offline stores, protect employees' legal rights, and allow job seekers to join with peace of mind.

As of press time, the person said they had received written and phone apologies from two Nayuki employees at the store. However, Nayuki official has not responded to the matter.

Image source: Internet

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The above content is compiled by CoffeeHunters, a coffee news website.