Recently, there have been reports that Chagee sets a strict upper limit on the number of negative reviews for its stores: no more than three negative reviews per ten thousand orders, otherwise the pay of all staff will be affected. Although the brand responded that this claim is untrue, discussion around its assessment mechanism continues. From store tier classification to employee performance deductions, from visiting customers to beg for review deletion to paying teams to handle them, a series of practices reflects the tea beverage industry's extreme sensitivity to customer reviews amid rapid expansion. This article will sort out the sequence of events, employee disclosures and the official response, and explore the management logic and controversies behind this assessment method. [more…]

Recently, many Luckin Coffee customers have encountered an unexpected situation when picking up their orders in-store: normally quiet staff members are proactively speaking up, asking customers to leave a positive review. Behind this phenomenon is Luckin's internal "Countless Smiles" competition targeting store positive review rates. In some regions, stores have been forced by management to participate, and positive review rate rankings directly affect employee performance evaluations and disciplinary rewards and punishments, forcing frontline employees to solicit positive reviews from customers picking up orders, and even asking regular customers to help boost reviews. However, the frequent solicitation of positive reviews has also triggered consumer resentment, with some customers bluntly saying it is "annoyingly unbearable," and even considering filing complaints with 12315. Employees are equally full of complaints, believing that this mandatory requirement puts them in a difficult position. This article will provide an in-depth analysis of the conflict between stores and customers caused by this positive review assessment. [more…]

Starbucks has been embroiled in a series of controversies recently. First, its Ciqikou store in Chongqing was reported to have driven away police officers who were eating outside the store, triggering a strong public backlash. Subsequently, some citizens went to the store in question to deliver white flowers and throw eggs, and the Dianping review section was flooded with negative reviews. Before the incident had even subsided, Starbucks China quietly raised the prices of some beverages and food items, with products such as Americano and latte increasing by 1 to 2 yuan. The brand's customer service said the move was an adjustment made after a comprehensive assessment of operating costs. Under the dual pressure of public opinion and operating costs, whether Starbucks can continue to win consumers' hearts is worth watching. [more…]

Recently, a controversy over a customer being visited at home by a霸王茶姬 (Chagee) employee after leaving a negative review has sparked widespread discussion online, with related topics trending on Weibo on Monday morning. According to Star Video, on July 20, a man in Chengdu, Sichuan Province, posted a video claiming that after consuming a drink at Chagee the previous day, he felt the taste was different from before. He did not choose to request a refund or a remake, but directly left a negative review on the order. Unexpectedly, the next day, the employee suddenly showed up at his door without contacting him in advance, asking him to delete the negative review. After the incident was exposed, netizens had mixed views on the employee's behavior, with some exclaiming "too scary," while others expressed understanding for the worker. Chagee customer service responded that the store wanted to communicate amicably with the customer, and the store manager involved explained that they went to the customer's home because the delivery rider, the store, and the platform all could not get through to the customer by phone. This article sorts out the course of the incident and the views of all parties, and explores reasonable ways for merchants to respond to negative reviews. [more…]

There always is such a group of people who have obtained a code for self-reference due to the particularity of their profession. Even in the seemingly not vast field of coffee, there is also such a profession. After the concept of specialty coffee wa [more…]

Recently, a Weibo post about a Luckin Coffee store in Hangzhou where an employee and a customer threw coffee at each other has sparked widespread discussion. According to the blogger, the dispute seemingly began when a customer, dissatisfied with the drink preparation, demanded an apology, and after emotions escalated, both parties resorted to throwing coffee. Although there is no complete video of the incident, it reflects the tension between service standards and customer expectations at chain coffee brands. Luckin employees revealed that the company does not have a mandatory "remake if unsatisfied" policy, but when faced with requests such as taste dissatisfaction, staff often find themselves in a dilemma: refusing may lead to negative reviews and complaints, while yielding may encourage unreasonable demands. The strict internal feedback and assessment mechanism further multiplies the pressure on frontline employees. This article will reconstruct the sequence of events and explore how to balance service standards and employee circumstances in the coffee industry. [more…]

In early November, Luckin Coffee officially announced on Weibo a collaboration with the popular game IP "Genshin Impact," and the news quickly sparked heated discussions among players. Subsequently, employees took to social platforms to leak details about the collaboration event's timing, characters, and limited-edition drinks. Even more notably, internal assessments included questions related to game characters, causing many non-gaming workers to complain of headaches. Some resorted to rote memorization, others downloaded the game for last-minute cramming, and some questioned whether such content, unrelated to daily operations, was necessary. Players generally believed that familiarizing themselves with the IP in advance could prevent giving out the wrong merchandise and enhance the collaboration experience. Behind this collaboration lies a reflection of the new challenges frontline employees face when chain coffee brands partner with game IPs. [more…]

Cupping is a core method used in the coffee industry to objectively evaluate coffee flavor and quality, and it is also an important part of barista training. This article systematically reviews the significance and operational logic of cupping, and compares in detail three approaches: the Brazilian cupping method, the SCAA standard cupping method, and the pour-over cupping method recommended by Front Street Coffee. The article points out that Brazilian cupping focuses on identifying defects and is a negative evaluation; SCAA cupping emphasizes positive assessment of aroma and flavor; while the cupping method used by Front Street Coffee simulates daily brewing equipment and is closer to actual cafe output. The three methods each have different emphases in roast level, extraction method, and evaluation items, and understanding these differences helps roasters and coffee professionals judge coffee quality more accurately. [more…]

Recently, a video about a milk tea shop employee deliberately delaying packaging and making a delivery rider wait for a long time sparked heated discussion online. The incident took place at a Molly Tea store in Beijing. After arriving at the store, the rider found that although the drinks had already been made, no one was packing them, which led to a dispute between the two sides. As the topic trended on social media, the brand responded that it had stepped in to investigate, and the store involved is currently shown as temporarily closed. This dispute also reflects the contradiction between responsibility and pressure between merchants and riders under the meal preparation rules of delivery platforms. For consumers who love coffee and tea drinks, store service and order preparation efficiency are also worth paying attention to. Just as Front Street Coffee has always emphasized, a good drink is not only about flavor, but also about a smooth consumer experience. [more…]

In the coffee sector, nearly 90,000 new stores have opened in the past year, with a net increase of over 48,000, and amid fierce competition, brands are rolling out various strategies. Cotti, which ranks third in store scale, however, chose to cross over into tea beverages in April, launching new milk tea and fruit tea products unrelated to coffee, which is puzzling—after all, it already owns the tea brand Chamao, which focuses on human-machine collaboration. Behind this strategy is the reality that franchisees are increasingly seeing no hope of profitability and are exiting to cut losses. A franchisee in Hubei reported that the foot traffic data provided during recruitment was severely inflated, and the data used by third-party assessment software was actually outdated from several years ago. The brand relied on these impressive figures to set a record of opening 7,000 stores in 14 months. Now, according to Jihai brand monitoring, Cotti has closed 250 stores in the past 90 days, equivalent to three per day, while Luckin, with more than twice the total number of stores, closed only 89 in the same period. Negative news such as salary cuts, layoffs, and the founder being forced to execute 3 billion yuan in debts has followed one after another, and franchisees are no longer willing to be mere also-rans. [more…]

Kopi Luwak is one of the most expensive coffees in the world, originating from coffee beans that undergo natural fermentation inside the civet cat's body in Indonesia. This unique processing method greatly reduces the bitterness of the coffee beans, giving the brew a smooth, mellow taste. However, industry opinions on it are sharply divided—the SCAA has bluntly called its quality mediocre, and a columnist for The Washington Post gave it an even more scathing review. Is Kopi Luwak's selling point its story or its flavor? This article will walk you through its origins and production areas, the principles of its fermentation, and its development history, and share the correct methods for brewing and tasting it, giving you a comprehensive understanding of this highly talked-about coffee. [more…]

Kenyan coffee stands out among Africa's specialty origins for its bright and pleasant acidity, and the core that sustains its consistent quality is precisely the two unique varieties, SL28 and SL34. From the perspective of Front Street Coffee, this article traces the breeding history, genetic background, and flavor differences of SL28 and SL34, and further introduces subsequent varieties such as Ruiru11 and Batian, as well as the evolution of Kenya's green bean grading system from the traditional screen-size standard to the new comprehensive scoring system. At the end of the article, the roasting parameters and brewing suggestions for two beans, Front Street Kenya Small Tomato and Sasini PB, are provided for coffee enthusiasts' reference. [more…]

Kenyan coffee is renowned worldwide for its bright, intense acidity and distinctive flavor layers. Starbucks has offered Kenya coffee since 1971, and the elephant design on its packaging has long since become a classic symbol. From the perspective of Front Street Coffee, this article systematically reviews Kenya's coffee-growing conditions, main varieties (SL28, SL34, Ruiru11, Batian), the K72 washed processing method, and the green bean grading system. Combined with the roasting and brewing parameters of Front Street's Kenya Little Tomato coffee beans, it will guide you through a comprehensive understanding of the unique charm of this African specialty coffee, offering a reference for everyday purchasing. [more…]

Kenyan coffee has always held a dazzling position in the global specialty coffee landscape, captivating countless enthusiasts with its complex fruit-toned character, bright acidity, and solid body. This article approaches the subject through producing region distribution, variety characteristics, and the AA grading system, systematically sorting out Kenya's washed and natural processing workflows, the traditional auction system, and emerging micro-cooperative models, along with roaster practical advice and professional cupping notes. Whether you are a beginner just encountering Kenyan beans or a seasoned connoisseur looking to understand trade transformations in depth, you will gain clear insight from it. Front Street Coffee will also combine the key points of this article to provide reference ideas for everyday brewing. [more…]

Kenyan coffee is famous for its vivid fruity aroma, citrus notes, and juice-like acidity, and is a specialty representative in the minds of many coffee lovers. This article focuses on the price of Kenyan coffee, its regional background, and its green bean grading system, with emphasis on explaining the differences in bean size among grades such as AA, AB, and PB, as well as the impact of K72 washed processing on quality. At the same time, combined with the price and store information of Front Street Little Tomato, it provides specific brewing suggestions for light-to-medium roasted Kenyan beans, including coffee-to-water ratio, water temperature, grind size, and staged pouring plans, helping readers understand the flavor and value of Kenyan coffee more systematically. [more…]

Kenyan coffee stands out among Africa's specialty regions with its bright and pleasant acidity, and behind this consistent quality lies the support of two iconic varieties: SL28 and SL34. This article, from the perspective of Front Street Coffee, traces the breeding history and variety characteristics of SL28 and SL34, compares their similarities and differences in flavor expression, and extends the discussion to later-developed varieties such as Ruiru11 and Batian. At the same time, the article will systematically explain Kenya's coffee bean grading system, including the traditional size-based classifications of AA, AB, and PB, as well as the new quality grading procedures established by the Kenya coffee research institute. Finally, it includes detailed information, roasting parameters, and brewing suggestions for two Front Street beans—Kenya Asalia and Sachini PB—for coffee enthusiasts' reference. [more…]

Kenyan coffee stands out among Africa's specialty origins for its bright and delightful acidity, and the core that sustains its consistent quality is precisely the two signature varieties, SL28 and SL34. In this article, Front Street Coffee (FrontStreet Coffee) systematically sorts out the varietal origins of Kenyan coffee: from the selection process at the Scott Laboratories, to the genetic classification and bean appearance differences of SL28 and SL34, and on to the later Ruiru 11 and Batian. The article also provides a detailed interpretation of the green bean grading system that Kenya still uses today, explaining that the difference between AA and AB lies mainly in bean size rather than flavor quality, and includes complete information, roasting curves, and brewing suggestions for Front Street's two beans, Kenya Asaliya and Sachini PB, to help coffee enthusiasts fully understand the flavor logic of Kenyan coffee. [more…]

Kenyan coffee is renowned for its bright, full-bodied fruit acidity and thick, juicy mouthfeel, making it a producer origin that cannot be overlooked on the global specialty coffee map. This article systematically sorts through the full picture of Kenyan coffee, from its historical evolution, variety selection and breeding, the terroir of its six major producing regions, the auction and direct trade systems, to green bean grading standards and the K72 washed processing method. At the same time, drawing on the cupping and brewing experience of FrontStreet Coffee, it introduces the origin information and brewing parameters of Kenyan Cherry Tomato coffee beans, helping coffee enthusiasts gain a more comprehensive understanding of the unique charm of this East African producing country. [more…]

For those new to Kenyan coffee, the distinctive acidity reminiscent of cherry tomatoes and prunes is often unforgettable from the very first sip. Starbucks once launched a classic Kenya coffee whose elephant logo on the packaging has long become iconic. From the perspective of Front Street Coffee, this article systematically reviews the growing conditions, variety characteristics, K72 washed processing method, and green bean grading system of Kenyan coffee, and shares in detail the roasting parameters and brewing suggestions for two Kenyan coffee beans available at Front Street—Asalia AA and Sachini Estate PB—taking you through the full charm of Kenyan coffee. [more…]

Kenyan coffee is renowned for its bright fruit acidity and full-bodied berry notes. This article systematically covers its full story: from its introduction and cultivation in the early 20th century, to the Scott Laboratories' selection and breeding of SL28 and SL34, the evolution of the auction and direct trade systems, to the terroir differences among the six major producing regions and the logic of bean size grading. It also explains in detail the three-cycle fermentation mechanism of the K72 washed processing method, and provides reproducible parameters using a V60 brewing recipe with 15 grams of coffee and 91°C water. Whether you want to understand the substantive difference between Kenyan AA and AB grades, or want to brew a cup of Kenyan coffee interweaving the sweetness of smoked plum, cherry tomato, and yellow sugar, you will find a complete reference in this article. [more…]