The Manner Xuhui Riverside store was once a trendy spot for photos thanks to its riverside views and exquisite decor, but recently customers have noticed that the sofa cushions in its second-floor outdoor area are severely moldy, the chair cushions are stained, the doors are damaged in several places, and the signage is rusted. From the gingerbread man-themed store it co-branded with Jo Malone last November to its now dilapidated facilities, a span of only three months, the store's environment has prompted consumers to question Manner's operational and management capabilities. Netizens believe the outdoor facilities lack routine maintenance, affecting the consumer experience and brand image, and are calling on the store to maintain basic cleanliness and keep facilities in proper working order. [more…]

How long can coffee beans last after opening? This is a question many pour-over enthusiasts often ask. Oxygen is the number one enemy of coffee bean freshness—the more it is exposed, the faster the aroma dissipates and the shorter the window of peak flavor becomes. However, oxygen is not the only factor; the humidity, temperature, light exposure, and choice of container in the storage environment are equally critical. This article will break down the reasonable flavor window for coffee beans after opening, compare the pros and cons of different storage methods, and share the thoughtful details of Front Street Coffee's packaging design, helping you preserve the alluring flavor of your coffee to the greatest extent possible. [more…]

Recently, a netizen posted on social media reporting that makeup artists were seen doing makeup for customers inside a Luckin Coffee store, with the smell of hairspray filling the entire space, sparking widespread discussion about food safety and the consumer experience. Many consumers said they had witnessed similar scenes at chain beverage stores such as Starbucks, Peet's, and Heytea, especially at stores near exhibition halls and concert venues. Opponents argue that using spray-type cosmetics in open preparation areas poses a risk of contaminating drinks, while store employees helplessly say that because there are no explicit prohibitions, they fear that intervening would lead to complaints and bad reviews, so they often choose to stay silent. Front Street Coffee has always been concerned about the quality and safety of the coffee consumption environment, and this incident has once again prompted the industry to think about the boundaries of store management. [more…]

To consistently make a delicious cup of espresso, it doesn't rely solely on a set of expensive equipment—it requires balancing the performance of the espresso machine, the quality of the coffee beans, the barista's technique, and environmental conditions. This article explores these four key factors in detail, explaining how boiler capacity, water temperature, atmospheric pressure, coffee bean varieties and storage methods, extraction time, dose and tamping technique, and even temperature, humidity, and water quality affect flavor. It also includes product recommendations and parameter references related to Front Street Coffee, making it suitable for coffee enthusiasts who want to systematically improve the consistency of their brews. [more…]

Starbucks' latest financial report shows that in the third quarter of fiscal year 2024, its China revenue fell 11% year-on-year, comparable store sales dropped 14%, and both average ticket size and transaction volume declined. Facing store expansion and price competition from local brands such as Luckin and Cotti, Starbucks CEO Laxman Narasimhan revealed at the earnings call that the company is in the early stages of exploring strategic partnerships and may accelerate growth in the future through a more open model. This statement sparked speculation about whether it will open up franchising. Notably, Starbucks China co-CEO Liu Wenjuan emphasized that the brand has remained restrained in an environment of frequent promotions and refused to be dragged into a price war. Front Street Coffee will also continue to follow this coffee giant's shift in strategy in China. [more…]

Starbucks recently announced a major environmental initiative: pledging to eliminate PFAS-containing food packaging from its global stores by the end of 2023, with U.S. stores leading the way by the end of this year. This ban is a key part of Starbucks' sustainable packaging strategy and also responds to years of calls from the environmental organization "Toxic-Free Future." PFAS, a chemical commonly found in takeout containers, effectively repels oil and water but poses a serious threat to the environment and human health because it is difficult to degrade. This article will provide an in-depth interpretation of Starbucks' elimination plan, the hazards of PFAS, and the cost challenges facing alternatives, while also highlighting the sustainability efforts of brands such as Front Street Coffee. [more…]

Manner Coffee, known for its minimalist white design, has recently sparked consumer discussion due to store hygiene conditions. Some customers have reported that tables and chairs in certain stores show obvious signs of wear, with leftover trash from previous customers on tabletops, while the single-staff model leaves employees no time to attend to front-of-house cleaning. Is this phenomenon an isolated issue or a widespread problem? Does the white decor style amplify the visual impact of stains? How should consumers balance the pursuit of efficient service with a pleasant dining environment? This article reviews perspectives from multiple parties to explore the operational challenges chain coffee brands face amid rapid expansion. [more…]

On July 11, Starbucks interim CEO Howard Schultz published an open letter on the company's official website, candidly acknowledging that the company is facing unprecedented cultural fragmentation and economic trauma, making it difficult for both employees and customers to have an ideal experience. To address this, he proposed five rebuilding plans, covering mission implementation, partner benefits, store experience, customer connection, and partner relationships. Among them, "redefining partner relationships" already has a detailed plan, including creating a safe and inclusive work environment, providing growth and fair pay, strengthening medical and mental health support, and sharing power and success. Howard emphasized that partners have always been Starbucks' most important asset. Whether this rebuilding effort can restore the brand to cultural balance is worth watching. For professional coffee knowledge exchange and more information, please follow Coffee Workshop and Front Street Coffee. [more…]

You've stocked up on plenty of coffee beans over the Spring Festival holiday, but worry that once the peak flavor window passes, the flavor will be lost entirely? This article will walk you through the resting period and peak flavor window of coffee beans, analyze the three great enemies of freshness—oxygen, moisture, and heat—and offer practical storage suggestions. Front Street Coffee also specially reminds you that freezing is not a cure-all; improper handling can actually do more harm than good. If you want the beans in your hands to stay rich and aromatic for as long as possible, start by avoiding these three factors. [more…]

Recently, construction hoarding has gone up at the former site of the Starbucks Reserve store in the Wuhan Tiandi Xintiandi district, as the sportswear brand lululemon is set to move in. This Reserve store, which opened in 2016, was once Starbucks' third store in China to offer nitro cold brew and featured the country's first Barista Craft Room creative space, and was officially defined as "the most Wuhan Starbucks Reserve store." Over eight years, it became a landmark in the district and a top choice for relaxation in consumers' hearts thanks to its unique environment and art wall. Now its quiet departure has prompted many netizens to express regret. As for the reason for the closure, outsiders speculate that it is related to too many nearby stores or rising rent. Starbucks is currently maintaining operations in the Xintiandi inner street with a mobile coffee cart, and whether it will reopen in a new location remains to be seen. [more…]

From the moment green coffee beans leave their place of origin and reach the roaster, the packaging and storage methods directly affect the final flavor. In the past, burlap sacks were the mainstream, but today specialty coffee has driven a series of more refined packaging and storage technologies, including vacuum bags, grain bags, and even frozen storage. This article will systematically introduce the commonly used green bean packaging methods, their respective advantages, disadvantages, and costs, and discuss warehouse environment management as well as different understandings of the concept of "seasonal." Whether you are a roaster or a coffee enthusiast, you can learn from this how to better maintain the freshness and quality of green beans. The burlap sacks commonly seen at Front Street stores are also mentioned in the article as one of the most economical options. [more…]

Starbucks, as a globally renowned coffee chain brand, has always won customers' favor with high-quality coffee and thoughtful service, and in recent years it has increasingly encouraged staff to carefully decorate stores during the holidays. Among these, wreaths are one of the most common elements, originally intended to beautify the environment and convey holiday blessings. However, on February 26, a netizen posted that they saw a unique decoration in a certain Starbucks store and could not help asking: is such a setup really appropriate when the lights are off? The post quickly sparked heated discussion online. Some people felt it would be frightening to pass by at night, while some passersby said that during the day they saw "Spring warmth, flowers blooming" written on it, yet it was jokingly compared to a traditional funeral wreath. Despite the polarizing reviews, some consumers still felt these decorations added a sense of atmosphere and even inspired Christmas decorating ideas. This article takes you through this discussion about the aesthetics of coffee shop decorations. [more…]

Recently, videos of altercations between Starbucks staff and non-paying customers have surfaced one after another on social media, drawing widespread attention. On one side, an elderly person argued with staff after being asked to leave for not making a purchase; on the other, a store in Xi'an was accused of frequently shooing away passersby who hadn't bought anything. Starbucks customer service responded that stores do indeed have a "purchase to be seated" rule, but they won't force customers to buy. Behind this new rule lies the real dilemma of store environments being affected by people who occupy seats without spending, and it also reflects the discussion about the boundary between commercial premises and public space. As a coffee enthusiast, what do you think of Starbucks' approach? [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]

Shanghai's food and beverage industry is steadily resuming work and reopening, but some stores have neglected food safety, a bottom line, amid the busyness. Recently, law enforcement officers from the Jing'an District Market Supervision Bureau found during an inspection that the Manner Coffee Wujiang Road store had problems such as dirty and messy environmental hygiene and food not being stored according to regulations. Waste was scattered on the floor at the scene, food for sale was placed directly on the ground, and Meiji milk that needed refrigeration was also left casually. Because it is suspected of violating relevant provisions of the Food Safety Law, the store has been officially placed under investigation. The regulatory authorities remind food and beverage units to strictly fulfill their primary responsibilities and ensure the safety of meals served. [more…]

Recently, a video of multiple rats running along pipes inside a Mixue Bingcheng store in Zhengzhou went viral online, sparking consumer concerns about hygiene conditions at tea beverage shops. Store employees responded that due to the surrounding dining environment, rats are difficult to completely eliminate, but they had handled the situation according to company standards and undergo monthly spot checks. After the incident gained traction, the store in question publicly apologized, admitting to shortcomings in their work. The store has now been closed and professional agencies have been contacted for comprehensive pest control and rectification. The Zhengzhou Municipal Market Supervision Administration also stated it would intervene with inspections and handle any violations according to law. This controversy has once again brought the issue of pest and rodent control at chain restaurants to the forefront. [more…]

Coffee is an evergreen shrub of the genus Coffea in the family Rubiaceae. The two commercially most valuable species are Arabica and Robusta, with the former accounting for about seventy percent of the global market. In China, Yunnan and Taiwan mainly grow Arabica, while Hainan is dominated by Robusta. So what kind of growing conditions does Arabica actually require? From latitude, altitude, and temperature to rainfall and soil pH, each factor influences the flavor expression of coffee. Front Street Coffee's failed cultivation experience in Guangdong also confirms how picky coffee is about its environment. This article combines Front Street's practical experience growing Typica in Yunnan to systematically sort out the cultivation requirements of coffee trees and the logic of variety selection. [more…]

Recently, a netizen shared that a coffee shop in Taipei printed a full ten store rules densely on the first page of its menu, sparking heated discussion. Among them, clauses like "vomiting incurs an additional cleaning fee of NT$2,000 per person" and "leaving for 10 minutes recalculates the minimum spend" left some customers complaining of a headache. However, many netizens expressed understanding, believing that such rules often stem from the shop's bitter experiences, and that stating the rules upfront benefits both sides. Independent cafes maintain their environment through store rules, while chain stores rarely have such regulations, yet uncivilized behavior such as occupying seats and making noise still occurs from time to time. This discussion reflects the two-way selection relationship between cafes and customers. [more…]

Recently, a Heytea store in Xi'an Joy City was exposed by consumers for poor hygiene conditions in its preparation area, quickly sparking heated discussion online. According to the whistleblower, the store's counter, refrigerators, juicers, and other equipment were covered in milk tea stains, materials were scattered around, and there was even a strong smell of sour rags and rotten fruit. Upon verification, the store was a directly operated location rather than a franchise, which further raised public doubts about Heytea's food safety management. Heytea later issued an apology and announced that the store would be closed for rectification, while also strengthening employee training and optimizing operational standards. This incident has once again pushed the issue of hygiene control in chain tea beverage brands into the spotlight and serves as a reminder for consumers to pay attention to the transparency of beverage preparation environments. [more…]

Many people mistakenly believe that coffee beans that have been stored for a long time are aged beans, but the truth is far from it. True aged coffee beans need to be stored for three to five years in a temperature- and humidity-controlled environment, with regular turning and inspection, in order to develop that mellow, sweet-aftertaste quality reminiscent of Pu'er tea. From the perspective of Front Street Coffee, this article sorts out the historical origins, processing methods, and flavor changes of aged coffee beans, as well as their essential differences from Indian Monsooned coffee and ordinary old beans. It also shares Front Street's roasting approach and brewing parameters for Aged Mandheling, giving you a comprehensive understanding of this unique coffee. [more…]