What happened in this coffee culture and tea shop hygiene case?
A video showing several rats running along pipes inside a Mixue Bingcheng store in Zhengzhou spread widely online, prompting consumer concern about hygiene in tea beverage shops. Staff said the animals had been dealt with and that the company runs monthly inspections. After the incident grew, the store apologized, admitted oversights, and closed for professional disinfection and rectification.
The Zhengzhou Municipal Market Supervision Administration said it would inspect the store and act on any violations found. The case has renewed attention on pest and rodent control across chain beverage outlets. For readers who follow coffee culture and specialty coffee, it is a reminder that pest management and routine cleaning matter as much in tea shops as in coffee bars.
Recently, a video of multiple rats running along pipes inside a Mixue Bingcheng store in Zhengzhou went viral online, sparking consumer concerns about the hygiene conditions of tea beverage shops. Store employees responded that due to the surrounding restaurant environment, rats are difficult to eliminate completely, but they have handled the situation according to company standards and undergo monthly spot checks. After the incident escalated, the store involved publicly apologized, admitting there were oversights in their work, and has now closed and contacted professional agencies for comprehensive disinfection and rectification. The Zhengzhou Municipal Market Supervision Administration also stated it would intervene with inspections, and if violations are found, they will be dealt with according to law. This controversy has once again brought the issue of pest and rodent control in chain restaurants to the forefront.
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Last night, a video suddenly circulated on social media showing a swarm of rats inside a Mixue Bingcheng store, quickly attracting a large number of netizens to watch, and related topics rapidly climbed the trending list, sparking widespread discussion.
From the footage circulating online, the store involved is located in Zhengzhou, Henan. The video captured a corner inside the store where several rats were quickly running along pipes. A witness customer posted that when staff discovered rats in the store, they even called colleagues over to look. Such scenes made many consumers worried about the hygiene conditions of this Mixue Bingcheng store, with some fearing that rats moving around the store could contaminate ingredients and lead to food safety issues.
The day after the video was exposed, a media reporter contacted the store involved to inquire about the situation. A staff member said the rats in the footage had already been dealt with. But during the conversation, the staff member seemed quite helpless about the rats entering the store, saying "there are restaurants all around, there's nothing I can do if they want to come in," and added that "compensation was made according to company standards, the company conducts monthly spot checks on store hygiene, and all have passed inspection."
After learning about the surrounding environment of the store, many onlooking netizens expressed understanding, saying "not to mention Mixue, any restaurant, even a five-star hotel kitchen, can't guarantee 100% no rats," and felt that rats appearing in tea shops like Mixue Bingcheng due to geographical location and other reasons is a normal phenomenon.
Some food service practitioners also spoke up in empathy, saying frankly that even if store hygiene work is done well, it may not stop "uninvited guests" like rats and cockroaches, and that staff had already responded and handled it promptly upon discovery, so the public need not be too surprised. Some enthusiastic netizens also offered advice, saying "if rats can get through, it means there's a hole, need to plug it," and "install rat-proof wire mesh, close the door properly after work," offering suggestions for the store to solve the rat problem.
As the incident gained more attention, the store involved has apologized to the public. The store owner stated that the store implements strict disinfection procedures daily, with 24-hour "transparent kitchen" public video coverage throughout, and has already placed sticky rat boards according to regulations.
Regarding the rat situation in the store, the store manager admitted frankly, "We never had a rat problem before, but now that such a hidden danger has appeared, it is indeed our work that was not done properly, bringing everyone a bad consumption experience." Currently the store has been closed, and Mixue Bingcheng official has also contacted professional agencies for comprehensive disinfection and rectification to prevent similar situations from happening again.
On the other hand, the rat sighting in the Mixue Bingcheng store also attracted the attention of the Zhengzhou Municipal Market Supervision Administration. Its staff responded that if a store has rats, staff will be sent to the scene for inspection. If violations indeed exist, they will be handled according to the actual situation.
Image source: Internet
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The above content is compiled by CoffeeHunters, a coffee news website.
