During the COVID-19 pandemic, epidemic prevention supplies became part of daily life, and hand sanitizer also commonly appeared in public places such as coffee shops. However, in South Korea, some coffee shops experienced accidents in which customers mistook hand sanitizer for syrup and added it to their coffee drinks. Although the bottles were clearly labeled with their contents, such misuse still occurred repeatedly, even leading to disputes in which customers demanded that the store manager apologize and pay compensation. Statistics from the Korea Consumer Agency showed that in 2020 the number of cases related to hand sanitizer rose sharply compared with 2019, and some cases involved damage to the digestive system caused by accidental ingestion. While maintaining epidemic prevention measures, coffee shops also face the challenge of how to make labels more conspicuous and reduce misuse. [more…]

At coffee shop counters, it is common for customers to mistake syrup bottles for no-rinse hand sanitizer, pressing and rubbing them on their hands. Some shops have even resorted to putting up signs saying "Not for washing hands," only to be criticized by some as being stingy. Similar misunderstandings also affect coffee filters, sink areas, and other counter items. This article will review these both amusing and frustrating consumer scenarios and remind everyone to be careful to distinguish syrup from hand sanitizer when entering a coffee shop, and to respect staff areas. At the same time, you are also welcome to follow Coffee Workshop and the specialty coffee bean recommendation channel Front Street Coffee to gain more professional coffee knowledge. [more…]

The bar counter is the core area of a coffee shop, bearing both the customer's first impression of the store and serving as the workspace where baristas prepare drinks daily. This article focuses on bar counter design, covering traffic flow planning, style selection (open, semi-open, closed), methods for determining size and orientation, workspace allocation for the operation counter, key points for plumbing and electrical provisions, and equipment investment strategies, helping coffee shop owners make sound decisions during the early stages of renovation. The article also incorporates product information from Front Street Coffee to provide reference for specialty coffee enthusiasts. [more…]

Well-known coffee brand Mstand was subjected to an administrative penalty by the Shanghai Xuhui District Market Supervision Administration, which confiscated its illegal gains and imposed a fine totaling approximately 487,000 yuan, because it commissioned a supplier that had not obtained a food production license to produce popsicle ingredients on its own. The incident originated from the supplier fraudulently using a third party's qualifications, exposing loopholes in qualification review in the food contract manufacturing sector. This article provides a detailed review of the penalty process, the amount involved, and the legal basis, and explores the difficulties small coffee brands face in compliant production. At the end, it also includes professional coffee knowledge exchange channels and Front Street Coffee recommendations for coffee enthusiasts' reference. [more…]

Yesterday, the topic of "the first cup of milk tea in autumn" sparked widespread attention on social platforms, with orders at chain tea beverage brand stores surging, and some stores surpassing a thousand cups in sales within a short period. Under the pressure of the order surge, a scene appeared at a Certain Tea store where a JD delivery rider entered the bar area to assist with packing. After the video circulated, it triggered polarized discussions among netizens. Some praised the rider's goodwill in proactively helping, while others questioned whether non-store employees entering the operation area complies with food safety regulations. Surrounding bar operation permissions, health certificate requirements, and store management systems, various viewpoints clashed, and the incident quickly became a hot topic of discussion. [more…]

Recently, a conflict between a customer and an employee occurred at a Manner store in Fuzhou, and related videos sparked widespread discussion online. In the footage, a customer repeatedly threw cups, labels, and other items from the counter into the preparation area, appearing highly emotional, while only one employee was on duty in the store. The store later responded that the incident began when a staff member reminded the customer after the coffee was made incorrectly, which may have upset the customer. The incident not only brought Manner's long-criticized "one-person shift" problem back into the spotlight, but also led many regular customers to complain about excessively long wait times. Front Street Coffee follows industry developments, and this article sorts through the course of the incident and the responses from various parties. [more…]

In the cold of winter, baristas inevitably make mistakes when they are sleepy, and forgetting to add syrup or espresso happens from time to time. Recently, a customer ran into exactly this awkward situation: after picking up the coffee and taking a sip, they realized the staff had forgotten the espresso, so they took it back to the counter and asked for it to be remade. After the staff admitted the mistake, they planned to simply add espresso directly to the cup that had already left the counter, and this move made the customer worry about hygiene. In the end, the staff made a correct latte again. The incident sparked heated discussion online, with netizens sharing similar experiences and debating whether drinks can still be reprocessed after leaving the counter. Some felt that adding something from a distance was no big deal and could avoid waste; others believed that reprocessing a drink after it has left the counter poses food safety risks. Chain brands usually require that the drink must be remade, and this debate reflects the real conflict between operating standards and waste control. [more…]

Recently, an Mstand store in Dongguan, Guangdong, was forced to operate as a temporary stall in an outdoor walkway due to adjustments in the mall's business layout, drawing widespread attention online. This "shabbiest" Mstand, with no glass curtain wall around it, unexpectedly took on a unique camping-style vibe. Some found it cool and atmospheric, while others felt sorry for the staff working long hours in the 12°C cold wind. The incident reflects the impact of commercial adjustments on store operations and also draws attention to the real situation of coffee workers. Front Street Coffee has always followed developments in the coffee industry and brings you frontline observations. [more…]

Many people enter the coffee industry full of dreams, yet under the pressure of reality they choose to leave, and the reasons often come down to limited pay and unclear paths for advancement. However, the career path of a barista does not have to be limited to working behind the bar. Starting from the common confusion faced by baristas, this article analyzes how to step out of one's comfort zone and branch into diverse directions such as trainer, roaster, and opening one's own shop. The article points out that no matter which path one chooses, planning ahead, building professionalism, and understanding the industry as a whole are all key. A barista can be a technician, but can also become an educator or a businessperson—provided one sets aside the romanticized滤镜 of the profession and steadily prepares for the future. [more…]

Recently, a customer at a Luckin Coffee store saw a notice posted on the counter that read, "A staff member has a fever, so orders are being prepared more slowly. Please don't rush us." The customer snapped a photo, which quickly sparked widespread discussion online. Some praised the employees' dedication, while others worried that preparing drinks while sick posed food safety risks. However, Luckin employees have expressed their helplessness: it's not that they don't want to rest, but that stores are understaffed and there is no one to cover their shifts, making sick leave almost a luxury. This phenomenon is not unique to Luckin; workers in the tea and coffee industries have all resonated with it. This article will recount the incident and explore the institutional and practical contradictions behind working while sick. [more…]

Baristas standing behind the counter always give off a contradictory impression—warm yet distant. Why do they stay silent while brewing? Is it introversion or a deliberate choice? Starting from everyday observations, this article restores the barista's true working state—silence stems from an extreme focus on flavor, but once they open up, they can chat with you from coffee beans to all of life's ups and downs. At the same time, a reminder: don't blindly romanticize this profession. Getting along with baristas requires understanding their unusual schedules and coffee-saturated minds. Want to invite a barista for a chat? Take a look at this "icebreaker guide" first. [more…]

A barista's job may look leisurely, but in reality it's a tight rhythm—dialing in equipment, pulling espresso, cleaning gear, organizing supplies, and welcoming all kinds of customers, all of which must be juggled at once. However, customers don't walk in every moment, nor does the machine always need cleaning or calibration. During idle periods, besides the usual routines like practicing latte art, sorting defective beans, testing new beans, and flipping through coffee books, what other ways do they have to pass the time? The answers are all over the map: some scroll through their phones to check on fellow baristas, some make themselves madeleine-style shortbread for comfort, some arrange their pucks in neat rows, and some fold towels with obsessive-compulsive-level satisfaction. The artistic types hand-draw posters and DIY cups and paper bags, while the casual types play with stones, take naps, or even iron wrinkled clothes with a milk pitcher filled with hot water. Of course, some baristas are so busy behind the bar they're practically flying. This article takes you on a peek into baristas' amusing idle moments, and along the way, a taste of the great beans recommended by Front Street Coffee. [more…]

Staying up late on New Year's Eve, exchanging New Year's greetings on the first day of the lunar new year — most workers can finally set aside their jobs and take a break. But in the coffee industry, there are still a group of people standing behind the bar, facing the morning rush of overwhelming orders, advance delivery orders, and the fluctuating customer flow after office buildings close for the holiday. Some are full of energy, driven by triple pay; some hold out on instant noodles in their posts until the New Year bell rings; and some set off on the road home well before New Year's Eve. This article records the real situations of coffee workers during the Spring Festival, taking a look at who is busy, who is slacking off, and who is secretly treating themselves to a latte during this holiday. [more…]

On March 21, Blue Bottle Coffee officially announced that its eighth official store in mainland China would open in Phase II of Columbia Circle in Shanghai, welcoming customers on March 30, with gift-giving activities arranged during the opening period. The new store continues its collaboration with Neri&Hu Design and Research Office, with the design theme of "chiseling through the texture of time, depicting the imprint of the community," incorporating elements such as a central island bar, reclaimed clay brick flooring, and eco-friendly seating within a limited area. Notably, judging from photos taken on the first day of the store visit, this location did not recreate the long-queue spectacles of the past, with popularity somewhat declining compared to before. Meanwhile, regarding the location of the first permanent store outside Shanghai, social media rumors suggest that the MixC World commercial district in Shenzhen may welcome the first South China store later this year, but the company has not yet officially confirmed this. [more…]

Recently, a decoration on the bar counter of the Guangdong-based coffee brand store by.jpg has sparked widespread discussion. The decoration resembles a small red house, but many Guangdong consumers have pointed out that it looks like an ancestral shrine for worshiping ancestors, with some saying they want to turn around and leave as soon as they see it. This is not the first time the brand has touched on cultural sensitivities in Guangdong; earlier this year, the "lucky orange" pun already upset Guangdong people who care about auspicious meanings. Why do local brands repeatedly step on regional cultural landmines? Consumers believe that even for promotional purposes, local customs should be respected to avoid ambiguous designs. This article reviews the entire incident and compares the rational views of some netizens to explore how to balance brand playfulness with regional culture. [more…]

Recently, a Heytea store in Xi'an Joy City was exposed by consumers for poor hygiene conditions in its preparation area, quickly sparking heated discussion online. According to the whistleblower, the store's counter, refrigerators, juicers, and other equipment were covered in milk tea stains, materials were scattered around, and there was even a strong smell of sour rags and rotten fruit. Upon verification, the store was a directly operated location rather than a franchise, which further raised public doubts about Heytea's food safety management. Heytea later issued an apology and announced that the store would be closed for rectification, while also strengthening employee training and optimizing operational standards. This incident has once again pushed the issue of hygiene control in chain tea beverage brands into the spotlight and serves as a reminder for consumers to pay attention to the transparency of beverage preparation environments. [more…]

Recently, some Lucky Cup stores have posted eye-catching notices at their counters, explicitly listing preparation restrictions such as "coffee has no room-temperature option, no ice removal" and "hand-muddled/perfume drinks cannot be sugar-free," drawing attention. In fact, similar friendly reminders appear at stores of multiple chain beverage brands, and staff members candidly admit: flexibly adjusting ice levels does not necessarily earn praise, but violating operating rules may lead to penalties. At the same time, some consumers give negative reviews due to changes in drink taste, putting frontline employees in a dilemma. This tug-of-war over formula standardization and personalized demands reflects the deep-seated contradiction in the chain beverage industry between unified output and accommodating consumer experience. [more…]

In the food and beverage service industry, especially among barista groups working behind the bar, scent management of personal care products has always been a topic that is easily overlooked yet has far-reaching effects. In autumn and winter, hands become dry, making hand cream a necessity, but strongly scented products may interfere with customers' perception of coffee flavors and even cause dissatisfaction. Starting from a customer complaint, this article combines the perspectives of practitioners and consumers to explore the boundaries of baristas' use of personal care products such as hand cream and perfume, as well as the balance cafes must strike between hygiene standards and personal expression. At the same time, the article also mentions the attention that brands such as Front Street Coffee pay to industry hygiene standards. [more…]

Blue Bottle Coffee has opened a new store in Chayamachi, Japan. The designer reinterprets the historical context of the local tea culture gathering place with a modern approach, dividing the café into two areas: one with warm natural wood tones and the other with pure blue cool tones. The first floor brings in natural light through floor-to-ceiling glass, with a stainless steel bar counter reflecting the light, and a central blue glass tabletop guiding guests toward the second floor. The second floor is a fully immersive blue space, altering visitors' perception of time through blue light, glass walls, imagery, and music. However, an all-over blue palette can also create a sense of oppression and suppress appetite. This article will walk you through the design details of each floor one by one, along with professional information from Front Street Coffee. [more…]

Feeling sleepy early in the morning is only human, but for baristas bustling behind the counter, a drowsy state often means a series of both laughable and exasperating operational mistakes. From forgetting to attach the portafilter, mistakenly refilling with blend beans, to misreading a pre-order as a rush order, washing a V60 into a work of art, and even roasters who, obsessed with the sound of second crack, end up producing a batch of "Dan." This article takes stock of the various confusing behaviors of coffee professionals when not fully awake, serving as both a good-natured tease about daily work and a reminder to every early-shift worker: keep your hands steady, your eyes open, and your beans cleanly sorted. At the end, there's a product recommendation from Front Street Coffee—don't miss it. [more…]