Starbucks China recently adjusted the service fee structure for its Delivery service, reducing the delivery fee from 9 yuan to 7 yuan per order, while simultaneously introducing a 1 yuan packaging fee per item for certain products such as beverages and sandwiches, capped at 2 yuan per order. Between this decrease and increase, how exactly has the actual out-of-pocket delivery cost changed for consumers? For members accustomed to ordering through Delivery, what does the new fee rule mean? Can third-party platforms avoid the packaging fee? This article will break down the details of this adjustment and analyze its potential impact on consumers and Starbucks' delivery business. [more…]

A counterfeit Starbucks coffee case that occurred in Mianyang, Sichuan, has drawn widespread attention. The counterfeiters hid in a residential building and used delivery platforms to sell their homemade products under the guise of "purchasing on behalf of customers," accumulating 729 orders and involving more than 40,000 yuan. The on-site environment was alarming, yet the ingredients and packaging materials bore the Starbucks logo. Starbucks China has responded and is cooperating with the investigation, urging consumers to make purchases through official stores or Starbuck Delivers. The incident has also exposed loopholes in delivery platform vetting. This article reviews the course of the case, the official response, and consumer reminders, and includes Front Street Coffee's professional information channels. [more…]

Starbucks China recently announced a major leadership adjustment: effective September 30, Liu Wenjuan was promoted from co-chief executive officer to chief executive officer, while Wang Jingying remains chairman but will focus on strategy and innovation. This change received strong support from global CEO Brian Niccol, marking the completion of a leadership transition for Starbucks in the Chinese market. Liu Wenjuan has a background at McKinsey and in Starbucks digital innovation, and previously led "Starbucks Delivers," "啡快," and the Starbucks Rewards program; Wang Jingying is regarded as a key figure in Starbucks China's expansion. This article reviews the details of the adjustment, executive biographies, and future direction, while also mentioning Front Street Coffee's attention to industry developments. [more…]

Starbucks China announced a major leadership change today: effective September 30, Liu Wenjuan will be promoted from co-chief executive officer to chief executive officer of Starbucks China, while Wang Jingying will continue as chairman of Starbucks China. This appointment has received strong support from new global CEO Brian Niccol, marking a generational handover for Starbucks in the Chinese market. Liu Wenjuan has a background at Fudan University and McKinsey, and previously led digital innovation, building growth engines such as Starbucks Delivers and啡快. Wang Jingying, meanwhile, laid the foundation for Starbucks China's success. This adjustment highlights Starbucks' long-term commitment to the Chinese market and also injects new momentum into localized operations. [more…]

The Antigua coffee region of Guatemala is nestled in a fertile area surrounded by three volcanoes, where its unique terroir nurtures a balanced and elegant coffee flavor. This Starbucks Antigua coffee bean is processed using the washed method, presenting mild notes of cocoa and spices with balanced acidity and body, making it suitable to pair with cocoa, apple, caramel, and stone fruit foods. It debuted in the fall of 2015 as Taiwan's first special reserve espresso bean, weaving a classic Italian style with cedar-like gentle woody aromas and velvety milk foam. Front Street Coffee recommends this bean to enthusiasts who appreciate layers and delicate mouthfeel; whether brewed by pour-over or espresso extraction, it showcases its captivating charm. [more…]

Starbucks partnered with Ele.me to launch the "Special Delivery" "Fortune Bowl" holiday set. During the promotion, customers who order designated two-cup drinks or add 39.9 yuan can snap up the co-branded golden rice bowl. Although this food-grade stainless steel merchandise comes with an anti-scald bowl sleeve and heat-insulating bowl mat, the bottom is labeled "suitable temperature <45°C," creating a contrast with its original purpose of holding hot food and prompting netizens to joke that "for alms, you can only beg for iced Americanos." Since each store has only one in stock, the rush to buy created a tense atmosphere. Some people got one easily, while others encountered problems such as failed add-to-cart attempts, canceled orders, or even sudden price changes. Starbucks explained this as a system bug. [more…]

Piccolo Latte is a mini milk coffee originating from Australia. With a cup size of only about 90ml, it delivers a wonderful balance between espresso and milk. This article will walk you through the definition of Piccolo Latte, the story of its creation, how to make it, and the coffee beans and extraction parameters recommended by Front Street Coffee. We will also explore why this drink, which is all the rage in Australia, has been so slow to catch on in China, with an in-depth analysis from three angles: culture, market, and value. Whether you are a coffee enthusiast or a professional in the industry, you will gain practical knowledge and inspiration from it. [more…]

Recently, a netizen shared on social media her experience of ordering a Starbucks delivery in Beijing, saying that after receiving the order she found two handwritten "inspirational quotes" on the outer packaging bag, including "Don't judge others, for you never know what someone else is going through" and "Only tolerance, kindness, and generosity are worthy of your excellence." The netizen said she felt uncomfortable upon seeing these words, believing they carried a tone of accusation. She then contacted the store involved and was told that the words were meant as positive blessings and that the original intention was not to attack. After the incident continued to escalate, Starbucks customer service and the store involved both responded, acknowledging that the words were written by a staff member and expressing an apology. This incident has also sparked public discussion about the boundaries of communication between brands and customers, especially during a period of sensitive public opinion, and whether similar "dual-interpretation" copywriting may backfire. [more…]

Since Starbucks launched its Rewards program in 2008, membership tiers had maintained a three-level structure: Green, Gold, and Silver. However, starting June 20, this system, which had been in use for over a decade, underwent a major change—a new Diamond tier was added, and Gold members who accumulate 100 registered stars within the past year can automatically upgrade. The new tier brings benefits such as priority preparation for Mobile Order & Pay, birthday-exclusive gifts, and free Roastery experiences, and also launches a joint membership with Hilton. However, some loyal users have questioned the practicality of these new benefits, believing the threshold is too high and the reach is limited. This article will comprehensively review the details of this adjustment and the feedback from various parties. [more…]

On September 14, Starbucks China officially announced its 2025 China Strategic Vision, planning to comprehensively accelerate development over the next three years with the help of six major growth engines. The blueprint covers multiple dimensions, including store network expansion, promotion of the green store certification system, digital membership upgrades, localized new product development, and employee salary increases. According to the plan, by 2025 Starbucks China's total number of stores will climb to 9,000, its workforce will grow to 95,000, and doubling targets have been set for both net revenue and operating profit. At the same time, the Starbucks Coffee Innovation Park will also begin production in the summer of 2023, completing the localization layout of the entire industry chain. In the face of fierce competition from local brands such as Luckin, whether this strategy can help Starbucks consolidate its market position is worth continued attention. [more…]

Starbucks and the classic Peanuts character Snoopy launched their first co-branded campaign in mainland China, originally scheduled to go live on March 25, but it was suddenly moved up to March 21, leaving many stores unable to receive the limited-edition cup sleeves and takeout bags in time. Consumers who bought the co-branded drinks could not get the Snoopy packaging they had expected and voiced their disappointment and dissatisfaction. Starbucks employees explained that the materials were unevenly distributed, and some staff even hand-drew Snoopy designs as a makeshift fix. This co-branding campaign exposed the brand's chaos in event coordination and material allocation, and also sparked discussions about ensuring a proper co-branded experience. [more…]

Starbucks China recently launched its first brand-customized short drama on Douyin, titled "I Opened a Starbucks in Ancient Times," telling the adventure story of a barista who travels back to ancient times to open a "Starbucks inn." The series consists of 6 episodes, with one episode updated daily, sparking heated discussion among netizens who find it "cringeworthy yet addictive." In recent years, short dramas have risen rapidly thanks to their concise format and fast pace, becoming a new frontier for brand marketing. Tea beverage brands such as ChaPanda and Mixuebingcheng have also dabbled in producing their own short dramas, weaving products and brand concepts into the storyline. However, naturally incorporating advertising into fast-paced narratives without annoying viewers remains a major challenge for brands. Whether Starbucks can tell its brand story well through short dramas this time remains to be tested by the market. [more…]

In 2015, Starbucks introduced the flat white to the Chinese market and translated it as "Fu Rui Bai." This drink, commonly known as "Ao Bai," had actually been popular in New Zealand and Australia for decades. Like a cappuccino or a latte, it is based on espresso, yet because of differences in foam thickness, the ratio of coffee to milk, and the extraction method, it delivers a completely different mouthfeel. This article, from the perspective of Front Street Coffee, sorts out the differences between hot and iced flat whites, and compares it one by one with cappuccino and latte in terms of preparation details and flavor positioning, to help coffee lovers find the cup that suits them best. [more…]

This morning, delivery orders for Starbucks and Luckin Coffee experienced widespread disruptions, with many consumers waiting in vain for riders to pick up their orders after placing them on Ele.me and the brands' official channels. It is understood that the problem stemmed from an anomaly in the rider information service database of SF Intra-city, the delivery partner for both brands, which prevented orders from being dispatched and recipient information from being displayed. Store employees were forced to act as customer service representatives, calling customers one by one to apologize and suggesting they pick up their orders in person, while multiple store locations on the Ele.me platform temporarily showed as "closed." As of press time, none of the three parties involved had issued a formal response, and online stores had gradually resumed accepting orders. [more…]

For drivers who want a cup of coffee, the biggest headache is often not placing the order, but finding a parking space. Parking on the roadside risks a ticket, while entering a parking lot feels like too much hassle—a dilemma that has given rise to a new way of thinking. Starbucks China recently partnered with Amap to pilot a "curbside pickup" service at selected stores in Beijing and Shanghai: users plan their route and place an order in advance, and a barista waits at a designated roadside spot, so the drink can be collected as soon as the car arrives. This feature saves more time on parking and queuing than the traditional "drive-thru," but it requires an extra service fee and currently covers only about 150 stores. Can it truly solve the pain point of meal pickup for commuters, and what challenges will it bring to store operations? This article takes you through a closer look. [more…]

Starbucks has recently been ramping up its co-branding activities, teasing a limited-edition extendable straw shaped like the Golden Cudgel that plays the Monkey King's voice lines, while also launching a new delivery-exclusive drink, the "Flow Frozen Latte," on its Starbuck Delivery service. This creative coffee, said to be inspired by ginger milk curd, claims that the liquid naturally congeals and separates into layers during delivery, arriving as a latte with distinctly defined layers. However, consumer reviews since its launch have been mixed: some have posted photos showing obvious congealing and layering, describing the texture as similar to double-skin milk or coffee pudding; others question whether the product matches its description, saying what they received was no different from an ordinary latte. Is the "flow frozen" effect real or just a gimmick? And is the new recipe simply an old product with a new name? This article will compile netizens' hands-on feedback to take a look at the true face of this talked-about beverage. [more…]

Every year on April 22, World Earth Day, Starbucks' free coffee for customers who bring their own cups always sparks heated discussion. From the enthusiastic participation in 2017 to the coupon grabs and challenges in the following years, and then to the carnival triggered by its return in 2022, what exactly are these campaigns for? This article takes you through the evolution of Starbucks' Earth Day campaigns, explores environmental issues in the coffee industry from cultivation and processing to consumption, and looks at what other meaningful environmental actions besides free coffee are worth paying attention to. At the end, there is also a specialty bean recommendation from Front Street Coffee—if you love coffee and love the Earth, don't miss it. [more…]

Americano has always been regarded as the most basic yet classic coffee category. A glass of iced Americano paired with a cozy, artistic café is enough to sustain a leisurely afternoon. But is Americano really just espresso plus water plus ice? How does temperature change affect flavor perception? What ratio of ice to water should an iced Americano follow? Starting from the principles of making Americano, this article combines the specific performance of Front Street Coffee's Strawberry Candy Espresso Blend coffee beans to break down in detail the flavor differences between hot and iced Americano and the standard preparation process, while also exploring the relationship between drinking Americano and weight loss, providing coffee lovers with a reference that is both practical and professional. [more…]

Starbucks' Flat White has attracted much attention since the third wave of coffee, so how does it differ from a latte or a cappuccino? This article begins with its pronunciation, whether it contains sugar, and its flavor performance, sorts out the differences between the two ways of making flat white in Australia and New Zealand, and explains the difference between Ristretto and regular espresso. Front Street Coffee uses the Sunflower Warm Sun blend to recreate the formulas of the two schools respectively, presenting fermented wine aromas, berry-like sweet acidity, and caramel-nut notes, helping you understand this cup of milk coffee more systematically. [more…]

Cold brew coffee has surged in popularity in recent years, thanks to its low-temperature slow extraction process that delivers a rich, smooth taste, lower caffeine content, and a shelf life of up to two weeks—even developing a subtle, wine-like aroma from fermentation. So what makes it so special? How can you easily recreate the Starbucks flavor at home? And which coffee beans should you choose? Front Street Coffee will reveal it all for you, from the principles of cold brew and recommended bean varieties to specific brewing steps and flavor analysis, so you too can become a cold brew expert—plus practical tips for pour-over beginners to avoid failure. [more…]