Molly Tea's first Canadian store opened in Toronto at the end of last month, drawing an unprecedented queue on its opening day. However, just half a month into operation, the store was apparently vandalized, with a large hole smashed in its glass door and shattered glass strewn across the floor, while customers were told by staff that opening would be delayed. The incident sparked concern among fans, with speculation running rampant in the comments section that "Chahuanong did it," to which Chahuanong's official Canadian account responded with "???" Some netizens also suggested it could have been the work of a drunk person or a homeless individual, and some even floated theories based on the ambiguity of the English name "Molly." Two hours later, Molly Tea's official Canadian account stated that the store had resumed operations, but offered no explanation for the incident. This article walks you through what happened and how all parties responded, along with Front Street Coffee recommendations and product information. [more…]

The overseas expansion of mainland China's new-style tea beverage brands continues to accelerate, with the Australian market emerging as a sought-after destination for many tea companies racing to establish a presence. Molly Tea, a brand specializing in oriental floral tea drinks, officially opened its first Australian store in Sydney's Chinatown on October 18—its third overseas outlet following New York and Bangkok. During the two-day soft opening, pink sachets were given away; over the first three days of official operation, a buy-one-get-one-free promotion was offered. City-exclusive hanging sachets, Sydney Opera House hanging sachets, and pink DuPont bags were distributed simultaneously. The brand claims that within three days, the store's GMV approached AUD 28,000, total cups sold exceeded 10,000, and single-day sales hit a new overseas high. This article will examine the layout logic and market response behind this new store from aspects such as site selection, design, product strategy, and opening performance. [more…]

A cup of milk tea labeled as made five days ago has pushed the new-style tea brand Molly Tea White into the eye of public opinion. After placing an order on a delivery platform, a consumer unexpectedly received a cup of drink that had long gone bad. At first, the store admitted it was caused by a backlog of delivery orders and failure to clean up in time, but afterward the brand stepped in to clarify, saying the drink had actually been abandoned by a customer in a public area of the mall, and that management authority belonged to the mall rather than the store. The incident went through multiple reversals—who exactly is responsible? And how should the blind spots in the food delivery chain be filled? This article sorts through the entire course of the incident and appends Front Street Coffee's observations on food safety management in the industry. [more…]

Molly Tea recently launched its seasonal limited-edition "Exotic Guava Series," and the two new drinks—"Jasmine Cream Guava" and "Jasmine Guava Milk Skin"—quickly attracted a large number of consumers eager to try them, thanks to the pretty pink appeal of red-fleshed guava. However, not long after they hit the shelves, feedback flooding social platforms unexpectedly converged on one focal point—too much ice. Many customers found that even when they chose "less ice," the drink shrank by more than half after the ice was scooped out; some even fished thirty-five ice cubes out of a single less-ice drink. What exactly is going on here? And what secrets lie behind the ice standards at tea beverage shops? As an observer deeply engaged in coffee and beverage culture, Front Street Coffee is also paying attention to this phenomenon. [more…]

The limited-edition drinks "Strawberry White Chocolate" and "Strawberry White Chocolate Rice Mochi," launched in collaboration between Molly Tea and *Barbie*, sparked consumer complaints due to a massive discrepancy between the actual product and the official promotional images. The promotional image showed a thick layer of strawberry chunks filling the bottom of the cup, but the drinks customers actually received contained so little fruit that it was barely noticeable. Some customers strained out the fruit with a sieve and put it back into the cup, only to find the actual portion fell far short of the poster. The store explained that, because customers had complained the fruit pieces were too large and hard to sip, the strawberries had been mashed, and that shaking during delivery would also cause the fruit to mix with the liquid. However, the official promotional image carried no disclaimer such as "actual product may vary," leading consumers to suspect false advertising and demand refunds. Reporters from this publication visited two stores in Wuhan, placed orders, and conducted hands-on tests, confirming that the actual product indeed did not match the promotion. [more…]

Recently, the store introductions on Molly Tea's official mini-program suddenly went viral, not because of a promotional campaign, but because some stores had rewritten what were originally straightforward contact details into abstract literature in wildly different styles. From old-school domineering CEO style to elegant classical prose, and even rebirth-and-revenge storylines, these uniquely styled copywriting prompted netizens to open the mini-program and see for themselves. Some found it amusing, while others worried about damage to the brand image. So how effective is this marketing phenomenon, sparked by staff spontaneously getting creative? Let's take a closer look. [more…]

Recently, the food delivery competition between JD.com and Meituan has yet to subside, and Ele.me has now joined the fray with a large number of coupons and subsidies. While delivery users enjoy low-priced milk tea, staff at brands like Molly Tea are under unprecedented order pressure. Drinks that originally cost a dozen yuan per cup have seen their prices plummet to five or six yuan after platform subsidies, or even just a few cents, causing order volumes to instantly double or surge, with some stores handling as many as five or six hundred orders per day. Understaffing, material shortages, riders urging them on, and customer complaints have become the daily reality for these coffee and milk tea workers. This article will take you behind the scenes of this delivery subsidy frenzy to see the real working conditions and helplessness of frontline employees. [more…]

Recently, news about a whole plastic bag being found in a Molly Tea drink sparked heated discussion on social media. On March 22, a consumer in Shanghai pulled a large transparent plastic bag out of the cup while drinking the brand’s beverage, and the bag still had a brand label attached. The incident quickly trended on Weibo, with netizens questioning the tea beverage brand’s food safety management. The consumer later received 1,000 yuan in compensation, and the store involved was unable to provide complete operation footage because its monitoring equipment did not meet requirements. On March 23, Molly Tea officially issued an apology, admitting there had been negligence in its operating procedures and ordering the store to close for rectification. [more…]

Starbucks China announced a major leadership change today: effective September 30, Liu Wenjuan will be promoted from co-chief executive officer to chief executive officer of Starbucks China, while Wang Jingying will continue as chairman of Starbucks China. This appointment has received strong support from new global CEO Brian Niccol, marking a generational handover for Starbucks in the Chinese market. Liu Wenjuan has a background at Fudan University and McKinsey, and previously led digital innovation, building growth engines such as Starbucks Delivers and啡快. Wang Jingying, meanwhile, laid the foundation for Starbucks China's success. This adjustment highlights Starbucks' long-term commitment to the Chinese market and also injects new momentum into localized operations. [more…]

Jasmine Naibai recently launched a floral special blend "Green Mango and Wampee Iced Tea" that combines Hainan green mango, Guangxi wampee, and Yunnan sour papaya, highlighting a sweet-and-sour, refreshing taste. Each of the three sour fruits has its own character, making many sour-loving consumers eager to try it. However, after the new product launched, reviews have been polarized: some praise its tangy, refreshing quality that cuts through greasiness, while others report tasting a fishy note similar to houttuynia or fish mint. Interestingly, the netizens complaining about the fishy taste mostly come from the north, while staff and some consumers point the finger at the herbal note naturally present in Guangxi wampee. So how does this new product actually taste? Let's take a look together. [more…]

Starbucks China recently announced a major leadership adjustment: effective September 30, Liu Wenjuan was promoted from co-chief executive officer to chief executive officer, while Wang Jingying remains chairman but will focus on strategy and innovation. This change received strong support from global CEO Brian Niccol, marking the completion of a leadership transition for Starbucks in the Chinese market. Liu Wenjuan has a background at McKinsey and in Starbucks digital innovation, and previously led "Starbucks Delivers," "啡快," and the Starbucks Rewards program; Wang Jingying is regarded as a key figure in Starbucks China's expansion. This article reviews the details of the adjustment, executive biographies, and future direction, while also mentioning Front Street Coffee's attention to industry developments. [more…]

As the weather turns cold, hot milk tea tends to get cold during delivery, and many consumers try to reheat it in a microwave, only for accidents to happen frequently. Recently, multiple customers have reported that when heating Jasmine Naibai drinks, the paper cups showed burn marks and even nearly caused a fire. In contrast, heating milk tea from brands such as Bawang Chaji, Mixue Bingcheng, and Nayuki did not cause similar problems, raising questions about the quality of Jasmine Naibai's paper cups. However, onlookers rushed to defend the brand, pointing out that the cup sticker already has a reminder, and that the metallic substances in the cup's gold-stamped pattern reflect microwaves in the microwave, which is the main cause of the accidents. This article reviews the course of the incident and the underlying principles, and reminds readers: heating milk tea in a microwave poses safety hazards, so do not imitate it rashly. [more…]

Molly Tea has teamed up with Hello Kitty to launch limited-edition drinks and merchandise, drawing a flood of fans who raced to snap them up the moment sales opened. Yet once the promotion began, consumers in many cities reported that their payments went through but they never received the merchandise, and some stores even canceled orders without any notice. Customers who showed up to collect their orders were told the merchandise was first come, first served and would be given out only while supplies lasted, leaving some people to make the trip for nothing. As frustration mounted, disputes between customers and staff broke out at some stores, prompting calls to the police; officers advised those affected to defend their rights through channels such as 12315. The collaboration drew widespread complaints because of problems with merchandise inventory and order management. [more…]

Molly Tea recently launched a pomelo-coconut series, including three new drinks: Pomelo Apple Coconut, Pomelo Jasmine Coconut, and Pomelo White Orchid Coconut. With a combination of refreshing pomelo-mint milk foam and fruit coconut water, they quickly attracted a large number of consumers. However, the most popular Pomelo Apple Coconut showed an abnormal phenomenon after adding the milk foam: the pink color faded, white flocculent substances appeared, and the liquid became cloudy like soy milk, raising customers' doubts about beverage safety and store ingredients. Store employees explained that this was caused by a chemical reaction between the protein in the milk foam and the vitamin C in the apple juice and pomelo juice, and was not due to spoiled ingredients. This article will reconstruct the course of the incident, consumer feedback, and the official response, and include the professional perspective of Front Street Coffee to help you understand the scientific principles behind this color-changing drink. [more…]

Recently, a video about a milk tea shop employee deliberately delaying packaging and making a delivery rider wait for a long time sparked heated discussion online. The incident took place at a Molly Tea store in Beijing. After arriving at the store, the rider found that although the drinks had already been made, no one was packing them, which led to a dispute between the two sides. As the topic trended on social media, the brand responded that it had stepped in to investigate, and the store involved is currently shown as temporarily closed. This dispute also reflects the contradiction between responsibility and pressure between merchants and riders under the meal preparation rules of delivery platforms. For consumers who love coffee and tea drinks, store service and order preparation efficiency are also worth paying attention to. Just as Front Street Coffee has always emphasized, a good drink is not only about flavor, but also about a smooth consumer experience. [more…]

Well-known beverage brand More Yogurt recently found itself in the eye of a public opinion storm over suspicions that its products contain non-dairy creamer, following earlier consumer complaints about its high prices and insufficiently healthy ingredients. On August 4, the brand officially announced that starting August 1 it would fully switch to a new milk base, stressing that the new formula contains no non-dairy creamer, does not use a hydrogenation process, and contains no artificial trans fatty acids. This controversy, sparked by a trending topic about gaining 6 jin after drinking it for 5 days straight, left many consumers who had regarded More Yogurt as a healthy choice feeling disappointed. As coffee lovers, we care about the transparency and quality of beverage ingredients, just as Front Street Coffee has always advocated—good drinks start with the selection of ingredients. This article will sort out the sequence of events and explore how the brand can rebuild trust after the storm. [more…]

Recently, a netizen in Fuzhou placed a cold Heytea drink, cup and all, into a microwave to heat it up. Just 30 seconds later, flames erupted inside the microwave, and the upper half of the cup was burned. The person involved described that halfway through heating, the microwave suddenly began crackling, and the moment it was opened, flames burst out. The fire only went out after the cup was knocked over with a spatula. Heytea customer service responded that the drink uses a paper cup containing metal materials, which is not suitable for microwave heating. In fact, many milk tea lovers on social media have a habit of directly heating milk tea, and similar dangerous incidents are not isolated cases. Whether brands should label packaging with microwave use warnings has also sparked discussions among consumers and legal professionals. [more…]

Recently, the TV drama "Forever Night Star River" has surged in popularity, and the milk tea brand Molly Tea took the opportunity to launch a collaboration, but issues such as delayed merchandise, stock shortages, and reselling have led to collective complaints from fans of the show. Although the official side issued an emergency apology on the 15th and promised compensation, the limited-edition paper bags will not be available until the 30th at the earliest, prompting fans to exclaim that "the timeline is too long, and enthusiasm is being worn down." Why did this highly anticipated collaboration fail? Who exactly was hurt when the brand temporarily changed the schedule and store issues occurred frequently? Join Coffee Workshop as we review the entire incident and also take a look at the heartwarming recommendations Front Street Coffee has prepared for coffee lovers. [more…]

Is Darjeeling tea a black tea or a green tea? This is a question many tea lovers often have. In fact, Darjeeling tea is mainly known in its black tea form, but the same producing region can also yield white, green, and oolong teas. Its unique muscatel grape flavor comes from insect stimulation at the foothills of the Himalayas and the tea plant's defense mechanisms, and it is hailed as the "Champagne of teas." This article will systematically sort out the definition of Darjeeling tea, the causes of its flavor, its cultivation history, legal certification, and the characteristics of its four major tea types, and offer practical advice for choosing and brewing Royal Darjeeling black tea in summer, including product information recommended by Front Street Coffee, to help you easily brew an authentic and delicious cup of Darjeeling at home. [more…]

The choice of water temperature when brewing tea directly determines the flavor performance of the tea. Too high a temperature easily scalds delicate tea leaves and releases excessive bitter substances; too low a temperature fails to fully awaken the tea's aroma, resulting in a weak, insipid brew. Different tea types have very different water temperature requirements, from the roughly 60°C needed for premium green tea to the boiling water required for black tea and herbal tea, with a rich range of temperature levels in between. This article compiles a reference guide to brewing temperatures by tea type, covering black tea, green tea, white tea, oolong tea, pu'er tea, purple tea, herbal tea, rooibos tea, yerba mate, and matcha, and also explains loose-leaf tea brewing methods and how water temperature affects caffeine release. Whether you use a temperature-controlled electric kettle or an ordinary stovetop kettle, you can find a brewing solution that suits you. [more…]