Heytea's "Super Plant Tea" family has welcomed a new member, the Red Beet Beauty Bottle, and the pace of new product launches in the fruit and vegetable beverage track is remarkable. However, behind the frequent launches, the work intensity in store back kitchens is constantly increasing. From the original chia seed slimming bottle to the bitter melon fire-clearing slimming bottle, and now to the new red beet product, employees are constantly busy around the sink, cutting board, and blender, washing vegetables, peeling, chopping, blanching, and juicing, with increasingly complicated procedures. The surge in orders during the National Day holiday has made workers complain endlessly, with some sighing that they have to process more than ten jin of fruits and vegetables a day, and blenders even overloaded to the point of smoking and breaking down. This article takes you through the real working conditions of Heytea's back kitchen employees, and the little-known daily hardships under the fruit and vegetable beverage craze. [more…]

Recently, a video of a CoCo milk tea shop employee eating watermelon while cutting it has sparked heated discussion online. The video shows the employee, while preparing ingredients for a watermelon drink, not wearing gloves, cutting off a piece and eating it directly, then continuing to process the remaining fruit. This behavior might be harmless in a home kitchen, but in a restaurant back kitchen it touches a sensitive nerve regarding food safety and operating standards. Some netizens believe that an employee daring to eat the ingredient actually proves the food is fresh, but more people are concerned about saliva contamination, food waste, and the lack of corporate rules. The manager of the shop involved responded that they are verifying the matter, but had not received authorization from headquarters to publicly announce the handling result. The incident once again pushes the hygiene management and employee operating habits of restaurant back kitchens into the focus of public opinion. [more…]

Tea Baidao's classic mulberry fruit tea "Wu Qi Ma Hei" returns this year in an upgraded form, alongside the new release "Triple Berry Good Night Cup." The official promotion claims the new version focuses on freshly peeled and freshly squeezed same-day ingredients, with a stronger juicy pulp burst, and consumers are buying into it. However, for the workers in the store kitchens, this upgrade has turned into a nightmare—switching from frozen mulberry pieces to fresh mulberries turns one step into many, multiplying the prep difficulty and workload. Complaints flood social media, with employees exclaiming "peeling until crazy" and "prepping until insane." This article takes you behind the production changes and frontline employee feedback for this seasonal limited-edition drink. [more…]

Tea Baidao's recently launched "Super Veggie" drink series, from the wheatgrass-starring "Cat Grass Juice" to the bell pepper mixed fruit "Vitamin C Fast Burn Bell Pepper," has attracted a large number of consumers eager to try the novel combinations, and has also driven store sales growth. However, the other side of the product's hot sales is the heavy manual juicing task facing back-kitchen employees. Because stores use smoothie machines rather than professional juicing equipment, the fruits and vegetables are blended into a thick puree, and employees must repeatedly knead and squeeze filter bags to extract juice. During peak periods, demand exceeds supply, leaving many staff members crying out in despair. This article will take you behind the scenes of the real production process and the voices of employees behind this fruit and vegetable juice craze. [more…]

During Valentine's Day, major chain beverage brands have been launching rose-themed products one after another. Chagee, in collaboration with the Museo Nacional Thyssen-Bornemisza in Spain, launched a limited-edition drink called "In the Rose Bushes," inspired by Monet's painting "The House Among the Roses." However, after consumers tried this highly anticipated new product, it suffered a reputational downturn—many reported being unable to taste the rose flavor, and even compared it with the brand's classic products "To Yunnan" and "Boyajuexian," questioning whether it lived up to its name. Staff countered by showing the rose petal tea buckets in the back kitchen to prove their innocence, and suggested that customers seeking a rose aroma should instead choose "To Yunnan." A discussion about rose flavor and product naming thus unfolded. [more…]

Recently, Tim Hortons (Tims), a well-known Canadian coffee chain, has been hit by a series of food safety incidents that have drawn widespread consumer attention. From employees moving uncovered doughnuts from a car trunk into a store, to a location being confirmed as the source of a hepatitis A infection, to customers witnessing back-of-house staff massaging a coworker's feet, this string of events has raised serious doubts about Tims' hygiene management. Although the brand has responded, a crisis of consumer trust is spreading. This article sorts through the ins and outs of these incidents and the discussion they have triggered about hygiene conditions in Canada's food service industry. [more…]

Chabaidao recently announced that its highly popular Pai Pai Gan (ponkan orange) series from last year is officially returning, with two new drinks: Shushi Pai Pai Gan and Pai Pai Gang Shang Hua. The company emphasized that each cup of fruit tea is made with fresh ponkan orange pulp, insisting on genuine ingredients. The news delighted many longtime customers, but brought back memories for store employees of the terror of hand-peeling citrus last year. According to the recipe, staff must remove the segment membrane, pith, and white core from the pulp one by one, keeping only plump juice sacs—an extremely tedious prep process. During peak hours, peeling speed falls far short of consumption, and with this year's added tasks of washing tea, cutting fruit, squeezing grass juice, and cooking pearls, the staffing shortage has become even more acute. Some employees, at a loss, took it upon themselves to delist hard-to-make drinks to buy time for prep, while consumers hold differing views on whether the fine removal of white pith is truly necessary. [more…]

In recent years, the trend of healthy eating has gained popularity, and light meal products have become a consumer hotspot. The chain coffee brand Tims has also taken the opportunity to launch light-body lunch boxes, attempting to get a share of the light meal market. However, this new product, which was highly anticipated, has been questioned by the first batch of consumers due to a large discrepancy between the actual product and its promotion, as well as poor taste. Even more unexpectedly, Tims store employees have also collectively complained, saying that these lunch boxes are cumbersome to prepare and cause chaos during peak hours, and they wish the product would be removed from shelves immediately. From reheating pre-made items to complaints echoing through the back kitchen, what exactly has this light meal lunch box gone through? This article takes you through the real reactions behind Tims' new product, while also providing reference for readers who care about coffee and light meal pairings. [more…]

Last spring, Heytea's guava series of fruit teas captured a large number of consumers with their refreshing taste, and their removal from the menu after the season became a regret for many. On the eve of this year's Valentine's Day, the guava series finally returned amid widespread calls for it, and as soon as the Refreshing Guava Grape Tea was launched, it flooded social media, with store orders packed. However, while fans were raising their cups for photos and check-ins, Heytea employees in the back kitchen were facing baskets of fresh guavas, wanting to cry but unable to shed tears. Manually squeezing fruit puree, peeling green grape flesh, and long hours of repetitive labor caused many staff members to develop health problems such as frozen shoulder, tenosynovitis, and hand allergies. Behind a cup of seemingly simple fruit tea, what exactly is hidden in terms of the production process and labor intensity? This article takes you to understand the real working conditions of milk tea workers. [more…]

Recently, Gu Ming launched a "Summer Buy One Get One Free" campaign, with 8 star products participating, originally intended to attract foot traffic and boost revenue. However, after the campaign went live, store orders far exceeded expectations, and back-of-house staff were forced to handle fresh fruit, whip cream, and other prep work under high intensity for long hours. Some worked 15.5 hours straight, and their hands cramped from peeling grapes. The brand's frequent collaborations, takeout wars, and limited-time offers have left the "farm tea workers" complaining endlessly, and also exposed the disconnect between campaign planning and store staffing and process simplification. This article reviews the real situation of this order surge and the voices of employees, while also offering coffee lovers a product perspective from brands such as Front Street Coffee. [more…]

New-style tea brand Heytea has recently launched a new product, "Longjing Cheese Nuonuo," across its stores nationwide, combining Longjing tea, cheese cloud top, and milk, along with a brand-new topping called "Cheese Nuonuo." However, this topping, made by mixing and whipping glutinous rice paste with the classic cheese, has sparked collective complaints from store employees due to its cumbersome production process, which requires continuous stirring for seven minutes and easily burns at the bottom, prompting them to exclaim that their "arms are about to break." This article reviews the highlights of the new product formula, the topping production process, and genuine feedback from frontline staff, taking you behind the scenes of the lesser-known preparation story of this "super filling" drink. [more…]

Recently, a netizen exposed the appearance of live insects inside the bread cabinet of a Nayuki Tea store in Guangzhou, sparking yet another wave of public concern over food hygiene among tea beverage brands. The store attributed the problem to the double-door design, which allows customers to open the doors themselves and lets insects slip in—but bread crumbs on the cabinet door tracks equally exposed lapses in daily cleaning. Notably, this is not the first time Nayuki has been embroiled in a food safety scandal; as early as 2021, media undercover investigations of its back kitchen exposed hygiene hazards such as cockroaches. Although the brand claims to hire professional pest control companies monthly, complaints about insects in bread cabinets remain common on social platforms. Food safety is no small matter. Front Street Coffee believes that only by relentlessly addressing every hygiene detail can tea and coffee brands win consumers' long-term trust. [more…]

Since Heytea launched its Super Botanical Tea series, fruit and vegetable juice drinks have quickly gained popularity, with major brands rushing to follow suit. ChaPanda recently rolled out its "Super Veggie" series in 14 cities including Beijing and Shanghai, among which "Detox Wheatgrass" sparked heated discussion online because its main ingredient closely resembles cat grass and livestock feed. This drink pairs wheatgrass with fresh fruits such as apple, pineapple, and Shine Muscat grapes, and the company emphasizes that no concentrated juice is used. Consumers report that it tastes refreshing, but kitchen staff's workload has increased accordingly, while some customers have raised concerns about the food safety of fruit and vegetable juices. [more…]

Recently, a Tims location in Toronto made headlines on social media after a soaked cockroach was found in an iced latte. The customer and a friend both fell ill after drinking it. Although they received a refund, they felt the brand did not take due responsibility. Even more shocking was the staff's unusually calm response, saying that cockroaches sometimes get mixed into iced coffee packaging and that the store could not completely prevent it. After the incident came to light, many netizens posted photos and videos of cockroaches crawling inside Tims stores, and exposed practices such as employees picking up dropped paper cups and continuing to use them, and grabbing Timbits with bare hands. Some former employees even posted photos of filthy back kitchens, saying they quit the same day they started work. Tims, once hailed as Canada's national pride, is now deterring both new and old customers due to frequent hygiene problems. This article summarizes the course of the incident and reactions from all sides, and includes Front Street brand recommendations and product information of interest to coffee lovers. [more…]

During the Spring Festival holiday that just passed, milk tea sales nationwide surged by 180.4% year-on-year, with many consumers bringing milk tea and coffee to the New Year's Eve dinner table, replacing traditional alcoholic drinks and beverages. The surge in orders put chain tea beverage stores into high-intensity operation from New Year's Eve, with receipt printers at the front desk spewing orders nonstop, empty cups piling up like mountains on the preparation counters, and staff in the prep room peeling, juicing, and boiling ingredients without a moment's rest. Employees worked around the clock, some putting in 12-hour days for a full week straight, some so busy they had no time to drink water or use the restroom, and equipment frequently jammed or broke down. Facing customers and delivery riders clamoring for their orders, staff at the pickup station could only apologize repeatedly, mocking themselves as "sorry to everyone." This article takes you inside the Spring Festival tea shop frenzy and the real lives of these workers. [more…]

Recently, netizens discovered that at a Manner store beneath an office building in Shanghai, customers had steaming hot beef noodles in front of them instead of coffee, sparking widespread discussion. In fact, back in early 2021, Manner opened its first light-meal store in Shanghai, offering beef noodles, fried rice, salads, and other dishes priced between 25 and 50 yuan, developed by chefs from Black Pearl restaurants. Manner has now opened several light-meal stores in Shanghai, Nanjing, Shenzhen, Nanning, and other cities, though one Nanning location has discontinued its light-meal service due to a change in premises. Compared with its bakery stores, Manner's light-meal stores have drawn relatively little attention on social media. Some consumers believe the light-meal audience is limited and that the stores are few in number and concentrated in first-tier cities. Still, many netizens hope Manner will expand its light meals so that more office workers can enjoy healthy, reassuring workday meals. [more…]

Recently, a shocking sudden incident occurred inside a Good-Me milk tea shop in Guangdong. A completely naked man holding a knife suddenly burst into the store, where multiple customers were waiting to pick up their drinks at the time. Facing this critical situation, four employees remained calm in the face of danger and, through patient maneuvering and decisive action, ultimately joined forces with concerned members of the public and police officers to subdue the knife-wielding man, with no one injured throughout the entire process. After the incident video circulated online, it attracted widespread attention, and netizens praised the employees' bravery. On May 26, Good-Me officially issued a commendation notice, awarding the four employees the title of "Advanced Individual in Courageous Action" and giving them monetary rewards. Front Street Coffee continues to follow developments in the coffee and beverage industry, bringing you the latest report. [more…]

As the winter strawberry season arrives, major chain tea brands are launching strawberry-related drinks one after another. ChaPanda has brought back its signature strawberry drink in response to fan demand, while also keeping up with the fruit-and-vegetable juice trend by launching a strawberry version of its Light & Refreshing Kale drink and a brand-new item, Divine Beauty Strawberry. Among them, Divine Beauty Strawberry is made fresh with ingredients such as roselle, strawberries, and pineapple, and has been dubbed a "natural liquid blush" by the official brand, attracting many consumers to try it. However, a production video released by an employee revealed the cumbersome and labor-intensive manual juicing process behind this drink—a full pot of ingredients can yield only two cups after manual squeezing, and the filter bags frequently burst from the pressure, prompting collective complaints from staff. The inefficient production method has also led some netizens to worry about hygiene conditions. [more…]

Luckin Coffee has recently rolled out a series of new products, including light milk tea and iced shaken drinks. As its product line continues to expand, the pressure on store staff for ingredient preparation and drink-making has also increased. Recently, reports have emerged that Luckin has piloted the "Rui Binfen - Smart Tea Machine" in some stores in Jiangsu and Zhejiang, which can automatically dispense ingredients according to recipes, saving the step of manual weighing. Employees have mixed reactions: some are delighted that it reduces physical exertion and speeds up drink output, while others worry that cleaning the machine daily takes about an hour and may involve unpaid overtime. In addition, the tea machine is quite large and has certain requirements for counter space and drink output volume, so not all stores can install it. This article compiles genuine feedback from frontline employees and details on equipment use, so coffee enthusiasts can learn about new developments in chain-brand store operations. [more…]

Heytea recently launched the "Fire-Clearing · Slimming Bottle," the second product in its "Super Plant Tea" series, featuring kale and bitter melon as the core ingredients, paired with apple, lemon water, tea infusion, and white pomelo pieces. The official emphasis is on 100% fresh ingredients freshly squeezed, with no added concentrated juice, and only about 100 calories. Just one day after its launch, the new product was sought after by young consumers, with many reporting that the bitter melon taste is not very noticeable and the drink is refreshing and easy to drink. However, the hot sales of this beverage have also brought enormous pressure to store employees, with the workload of apple washing and juicing surging, and back-of-house partners complaining endlessly. This article will take you through the features of this new product, consumer feedback, and the real situation behind the stores. [more…]