On July 11, Starbucks interim CEO Howard Schultz published an open letter on the company's official website, candidly acknowledging that the company is facing unprecedented cultural fragmentation and economic trauma, making it difficult for both employees and customers to have an ideal experience. To address this, he proposed five rebuilding plans, covering mission implementation, partner benefits, store experience, customer connection, and partner relationships. Among them, "redefining partner relationships" already has a detailed plan, including creating a safe and inclusive work environment, providing growth and fair pay, strengthening medical and mental health support, and sharing power and success. Howard emphasized that partners have always been Starbucks' most important asset. Whether this rebuilding effort can restore the brand to cultural balance is worth watching. For professional coffee knowledge exchange and more information, please follow Coffee Workshop and Front Street Coffee. [more…]

Starbucks has recently fallen into operational difficulties once again. After Howard Schultz returned in April this year, he implemented a series of bold measures, sparking widespread discussion about the brand's prospects. In fact, this is not the first time Schultz has saved Starbucks in a similar manner—during the 2008 financial crisis, he also led the company out of its trough by closing stores, laying off employees, and reshaping corporate culture. This article reviews how Starbucks restored growth back then through consumer lifestyle research, the "My Starbucks Idea" campaign, rebuilding partner relationships, and direct sourcing, and analyzes the new challenges that unionization efforts under the current pandemic background bring to the brand, as well as the relationship-rebuilding plan Schultz has launched for store partners after his return this time. [more…]

Is Starbucks' pay really low? Is the promotion path truly so long? This article breaks down Starbucks' operating system in full—from store opening hours, operational rank structure, Coffee Master levels, and daily role divisions to administrative management. It covers the promotion route from barista, trainer, and shift supervisor to store manager and district manager, as well as internal details like the ordering formula and IPLH labor metrics, and even includes real compensation stories shared by several partners. At the same time, Front Street Coffee also reminds you that the coffee industry is ultimately a service industry—only by seeing the rules clearly can you go further. [more…]

According to an exclusive Bloomberg report, Starbucks is evaluating multiple deal options for its China business, with selling equity and bringing in local partners both under consideration, and it has already informally gauged the interest of potential investors such as private equity firms. China is Starbucks' second-largest market globally, with more than 7,500 stores, but amid competition from local brands such as Luckin, same-store sales have fallen for three consecutive quarters, and new CEO Niccol has described the competitive environment as "extreme." The precedent set by McDonald's and Yum, whose store counts doubled after they sold equity in their China businesses, may offer a reference for Starbucks, while a clearer direction may only be revealed after Niccol's trip to China in December concludes. [more…]

The unionization movement at Starbucks in the United States continues to gain momentum. A video exposed by More Perfect Union shows interim CEO Howard Schultz referring to unions as an "outside force" trying to disrupt Starbucks and expressing dissatisfaction with part-time partners. Meanwhile, a BTIG survey indicates that most consumers will not change their consumption habits because of unionization. Starbucks has more than 9,000 stores in the United States, of which more than 200 have applied for union elections. Schultz has historically opposed unions and once lobbied against the Employee Free Choice Act. The video triggered a large number of negative comments, with employees complaining about pay cuts and emotional belittlement. Under the heavy pressure of post-pandemic supply crises, inflation, and pandemic prevention measures, Starbucks cut costs but did not improve pay and benefits, prompting partners to seek a channel for union negotiations. After Schultz returned, he suspended stock buybacks, but part-time and union partners were excluded from benefits. This incident sparked widespread discussion. [more…]

Luckin Coffee recently announced the restart of its new retail partner recruitment, initially targeting 41 cities in 9 provinces including Anhui, Henan, and Heilongjiang. The company states that no franchise fee is charged, but franchisees must cover upfront costs such as security deposits, design fees, renovation, and equipment, totaling approximately 350,000 to 370,000 yuan. The cities opened this time are all areas that already have franchise stores but with low density, and Luckin hopes to accelerate market penetration through the joint venture model. Its Q3 2022 financial report showed that revenue from joint venture stores increased by 116.1% year-on-year, becoming an important engine for performance growth. For inexperienced franchisees, the headquarters will provide support such as on-site store guidance, event planning, and online operations. [more…]

Starbucks interim CEO Howard Schultz published an open letter to Chinese partners on the official website on the occasion of the New Year, reviewing the resilience and dedication shown by the Chinese team under the impact of the pandemic over the past few years, and expressing firm confidence in the prospects of the Chinese market. In the letter, he revealed that he communicates with the Chinese leadership team every week and keeps in touch with Belinda Wong every day, and pointed out that as China enters the post-pandemic stage, the release of consumer demand will drive business recovery. Although the road ahead is not linear, he believes China will eventually become Starbucks' largest market. The following is the full text of the speech and its translation. [more…]

On January 30, multiple %Arabica stores in the Philippines suddenly closed their doors, and its official Instagram account also appeared to be deactivated, sparking speculation among local consumers and media about whether the brand would withdraw from the Philippine market. The next day, %Arabica issued a statement on Facebook, saying it had terminated its partnership with former Philippine partner Allue Hortaleza, that existing stores were temporarily closed, and that it had found a new agency, promising to resume operations within the year. Regarding the account deactivation, the official explanation was that it had been hacked, and updates have now resumed. The former partner also issued a statement on February 1, saying it would continue to provide high-quality coffee. Behind the incident, some netizens speculated that the post-pandemic business recovery prompted the former partner to strike out on its own. How exactly will this sudden breakup turmoil affect %Arabica's future in the Philippines? [more…]

During the pandemic, Starbucks employees in the United States and South Korea, facing issues such as understaffing, a mismatch between wages and workload, and a lack of safety guarantees, increasingly chose to form or join unions in an attempt to improve their situation through collective bargaining. From the birth of the first union in Buffalo, New York, to responses from employees in Chicago and South Korea, the discontent among Starbucks partners continued to simmer. Although the company remained indifferent and was even accused of failing to provide adequate pandemic support, employees continued to seek channels to make their voices heard. This article will sort out the ins and outs of the Starbucks employee union movement, as well as the wage, treatment, and working environment issues reflected behind it. [more…]

Following the closure of the last store of its sub-brand Xixiaocha, Heytea confirmed on November 3 that it will open franchising, with partnership fees kept under 500,000 yuan and franchise store formats primarily under 50 square meters. Heytea stated it will leverage a decade of accumulated experience and resources to develop its partnership business in non-first-tier cities with suitable store formats, providing partners with comprehensive support in branding, products, quality control, food safety, operations, training, and supply chain. In recent years, Heytea has accelerated its expansion into lower-tier markets, successively adjusting prices, launching IP collaborations, and shutting down its budget sub-brand. Opening franchising is now seen as a key step to further capture market share in third- and fourth-tier cities. Whether the new tea beverage sector will face a new round of involution, and whether direct-operated brand Nayuki will follow suit, remains worth watching. [more…]

Luckin Coffee plans to enter Malaysia, negotiating cooperation with local listed companies and formulating a five-year expansion blueprint. Currently, Luckin has over 20,000 stores in China, with only 38 directly operated stores overseas, all in Singapore. Malaysian netizens have reacted enthusiastically to the brand's entry, looking forward to discounted pricing but also concerned about intensifying market competition. Rumors point to the partner being Berjaya Group, the operator of Starbucks, but other sources say the contact is with a different party, and the final choice awaits official announcement. This overseas expansion comes as the domestic tea beverage market becomes saturated and price wars intensify; Luckin went from profit to loss in the first quarter, making Southeast Asia key to breaking the deadlock. [more…]

On September 18, Heytea sent an internal letter titled "Creating Differentiated Brands and Products for Users" to its business partners, directly addressing the increasingly fierce homogenized competition and low-price involution in the tea beverage industry. The letter proposed "creating differentiated products and brand experiences for users to the utmost" as the direction for breaking through, explicitly stating it would not follow popular categories, not engage in pure low-price competition, and would control the pace of store openings and focus on operational quality. However, netizens had mixed reactions: some supported the differentiation strategy, while others complained about weak product innovation and declining quality. Can Heytea win back consumers with this strategy? This article will sort out the key points of the internal letter and voices from all sides. [more…]

The integration of coffee brands with the convenience store format is accelerating. Recently, NOWWA Coffee announced a strategic partnership with Jianfu, the largest convenience store brand in Fujian, and the two parties will jointly operate stores through a co-management model, with the first batch of 150 partner stores already launched. This move not only helps NOWWA expand rapidly by leveraging the convenience store’s mature supply chain and low-cost operating advantages, but also adds a new category to the convenience store’s diversified operations. Against the backdrop of intensifying competition among brands such as Luckin and Cotti, NOWWA is exploring lower-tier markets through offline channel cooperation and plans to launch 500 co-managed stores in 2024 and 2,000 in 2025, covering the four provinces of Fujian, Jiangxi, Sichuan, and Jiangsu. [more…]

The last stop of Heytea's bottled beverage "Inspiration Bus" has arrived in Shanghai, partnering with 13 independent coffee shops across the Jing'an, Changning, Xuhui, and Huangpu districts to launch 22 limited-edition "Inspiration Coffee" drinks. The bus previously stopped in Guangzhou and Chengdu, where it teamed up with 20 and 23 coffee shops respectively to roll out dozens of specialty drinks. Heytea's ties to coffee can be traced back to 2014, and it has continued to launch new products since then, officially entering the coffee arena in 2021 by investing in SEESAW COFFEE. However, these specialty drinks mixed with fruit juice and sparkling water, while friendly to those new to coffee, raise a question: are people who drink specialty coffee really savoring the flavor of coffee? Perhaps while enjoying mixed drinks, we should also bravely take a step forward to experience the unique charm of pure coffee. [more…]

Every year when Frappuccino粽子 hit the market, Starbucks stores enter a tough battle. Although the flavors have been improved this year, consumers' old impressions of the little zongzi still linger, and the pressure on frontline employees doubles. To meet sales targets, partners resort to all sorts of tricks—from buy-a-bag-get-a-zongzi-free, hand-drawn customizations, to exaggerated copywriting, and even paying out of their own pockets to subsidize. Meanwhile, scalpers have also set their sights on redemption vouchers, buying low and selling high, and the brand recently appears to be cracking down on violations. This article takes you through the panorama of sales surrounding Frappuccino zongzi. [more…]

New developments have emerged regarding the sale of a stake in Starbucks' China business. According to Bloomberg, Starbucks has completed an initial screening of potential investors, with about several dozen institutions advancing to the second round of candidates. These include not only well-known private equity giants such as Boyu Capital, The Carlyle Group, KKR, and Hillhouse Capital, but also unexpectedly two Chinese tech companies, JD.com and Tencent. Starbucks CEO Niccol previously revealed on an earnings call that more than 20 prospective partners have expressed interest, and emphasized that the company still hopes to retain a substantial equity stake in its China business in the future. The core consideration in seeking partners is not capital, but how to position the Starbucks brand more favorably in the future. [more…]

Starbucks Workers United has recently publicly expressed dissatisfaction with popular online secret menu items, pointing out that these complicated custom drinks place an added burden on baristas. As the #starbuckshack hashtag on platforms like TikTok approaches 5 billion views, more and more customers are bringing posts into stores and asking for them to be recreated, yet baristas often have never heard of the recipes and the ingredients are not fully available. Some baristas have to make a quarter or even two-thirds of their drinks as hidden custom orders every day, and if the final product does not match the picture, it may be refused or a refund may be demanded. This ordering trend, fueled by social media, not only tests baristas' ability to adapt, but also triggers complaints from ordinary consumers about longer wait times. [more…]

Meitu, Inc. recently teamed up with Suzhou-based coffee brand Algebraist to open Fujian's first co-branded coffee shop inside the Meitu Building in Xiamen. This store is not only a key step for Algebraist in expanding beyond Jiangsu, Zhejiang, and Shanghai, but also an aesthetic coffee space that Meitu has created for its new headquarters. The interior design balances comfort and visual experience, while also serving as a window to showcase Meitu's brand image and the building's character. This collaboration is not Meitu's first foray into the coffee sector — back in 2022 during the Mid-Autumn Festival, the two parties launched a co-branded coffee gift box that garnered considerable attention. Thanks to their prior rapport, this co-branded store has achieved a deep integration in aesthetic expression. For coffee enthusiasts, this adds yet another distinctive spot worth visiting; however, since it is located inside an office building and closed on weekends, those planning to check it out should keep the timing in mind. [more…]

After Howard Schultz returned to Starbucks as interim CEO, he immediately suspended billions of dollars in stock buybacks and redirected the funds toward employee benefits and store operations. Some U.S. Starbucks employees saw this move as a victory for union efforts, but Schultz later made clear that the new benefits could not legally cover unionized stores and partners, because federal law requires separate negotiations for the pay and benefits of union members. Labor law experts pointed out that companies have the right to explain differences in benefits, but suggestive maneuvering could constitute an unfair labor practice. This tug-of-war between benefits and unions showcased the shift in Schultz's management style from tough to tender. [more…]

After the EU's Zero Deforestation Regulation took effect, the threshold for exporting coffee to the European market has been significantly raised. The international Fairtrade organization recently announced a partnership with remote sensing technology company Satelligence to expand satellite monitoring to all certified coffee producer organizations worldwide, helping cooperatives and their smallholder members directly access deforestation risk data. This move is intended to break the monopoly of large corporations on supply chain information, enabling producers to proactively prove that their coffee is not linked to deforestation and thereby retain access to the EU market. This article reviews the background of the partnership, the requirements of the regulation, and various perspectives, and includes related recommendations from Front Street Coffee. [more…]