Luckin Coffee's co-branded campaign with the popular IP Butterbear launched on September 30, introducing four themed cups and a Little Butter drink series that drew widespread attention from fans. However, after the campaign began, many consumers reported that orders placed through third-party platforms such as Ele.me did not come with the co-branded stickers, which was inconsistent with the official promotion's promise of "free with any 2 cups." Customer service responded that peripherals could only be obtained by ordering through the Luckin App or mini-program, prompting consumer questions about the lack of transparency in channel rules. The incident reflects the problem of inconsistent messaging in brands' multi-platform marketing and serves as a reminder that consumers should carefully confirm giveaway conditions before placing orders. [more…]

A coffee shop operator in Guangxi recently publicly recounted his experience: he purchased a La Marzocco PB espresso machine from a well-acquainted "coffee champion," and after only one year of use, the boiler exploded. When he applied to La Marzocco China's official after-sales service, he was told that the machine had no record in the system and was a "grey import" sold through unofficial channels. The shop owner believes the other party deliberately concealed the sales channel, and has sent a lawyer's letter and reported the matter to the police. This dispute quickly fermented within the coffee community and also drew practitioners' attention to how to distinguish genuine La Marzocco espresso machines from grey imports. Front Street Coffee reminds all colleagues that when purchasing equipment, one must make sure to buy through officially authorized channels, and not risk a big loss for a small gain. [more…]

On August 29, Luckin Coffee's co-branded campaign with the cartoon IP Little Liu Duck officially launched, but it sparked consumer dissatisfaction because participation was limited to online channels only. Many fans rushed to stores early in the morning only to find nothing, and later discovered that the campaign was actually run by Luckin Instant Coffee, which belongs to a different system from the offline stores. The co-branded merchandise was available only as gifts, not for sale, including limited-edition items such as thermos cups, stickers, and desk mats, and had already attracted widespread attention during the teaser phase. However, the mismatch between online and offline information left many consumers disappointed and also triggered discussions about brand co-branding strategies and the essence of coffee. [more…]

Recently, a notice purported to be an internal all-channel delisting announcement from Chagee has been circulating on social media, drawing widespread attention and discussion among fans. The notice indicates that four ingredients—Rose Narcissus, Green Mandarin Pu'er, Rose Pu'er, and Roasted Fragrance Yellow Tea—along with eight related tea drinks, will be completely discontinued starting May 9, 2025. Among them are several popular limited-edition items such as Golden Crow Fuy [more…]

On February 14th of this year, the nation's first post office coffee shop opened its doors in Xiamen, and within just two days it made it onto Weibo's trending topics, drawing a great deal of attention. Along with the buzz came a flood of various "post office coffee franchise" information online. In response, China Post, Xiamen Post, and Post Coffee officially issued statements one after another, clearly stating that currently only self-operated stores have been opened and that a franchise model has never been offered. At the same time, the trademark applied for by Zhongyu Jiaye, the company cooperating with the postal service to open coffee shops, is also in an invalid status. This article will sort out the ins and outs of the incident to help coffee lovers distinguish truth from falsehood and avoid falling into fake franchise traps, and will also include professional coffee information channels such as Front Street Coffee. [more…]

For coffee lovers, besides daily drinking, understanding industry trends, learning brewing techniques, and sourcing quality ingredients are equally important. With all kinds of coffee websites online, which ones are truly worth bookmarking? This article reviews five professional sites with strong reputations in the coffee community, covering different focuses such as B2B trading, industry news, technical exchange, business matchmaking, and official brand channels. Whether you're a professional looking to buy green beans in bulk or an ordinary enthusiast hoping to refine your pour-over skills, this list can help you quickly find the information gateway that suits you. The article also specifically mentions recommendations related to Front Street Coffee for your reference. [more…]

Molly Tea has teamed up with Hello Kitty to launch limited-edition drinks and merchandise, drawing a flood of fans who raced to snap them up the moment sales opened. Yet once the promotion began, consumers in many cities reported that their payments went through but they never received the merchandise, and some stores even canceled orders without any notice. Customers who showed up to collect their orders were told the merchandise was first come, first served and would be given out only while supplies lasted, leaving some people to make the trip for nothing. As frustration mounted, disputes between customers and staff broke out at some stores, prompting calls to the police; officers advised those affected to defend their rights through channels such as 12315. The collaboration drew widespread complaints because of problems with merchandise inventory and order management. [more…]

The city-exclusive fridge magnets that HEYTEA launched for new store openings quickly sparked a collecting craze, thanks to designs that incorporate local characteristics and cultural history. Because they could only be obtained at newly opened stores in the corresponding cities, social media platforms saw phenomena such as cross-city proxy purchases, swaps, and even high-priced buyouts. The free merch was resold on second-hand platforms for 40 to 100 yuan, and HEYTEA later responded that it did not endorse high-priced buyouts, and planned to launch a monthly points redemption campaign so that more consumers would have a chance to collect fridge magnets from different cities. [more…]

During the May Day holiday, "group leaders" in several Shanghai communities organized group buys of a Little Tea, with over 8,000 cups of drinks transported across provinces from out-of-town stores, arriving in consumers' hands overnight or even after nearly 24 hours. The group-buy price was double the official price, and the resellers were accused of profiting about 250,000 yuan. The total bacterial count in these milk teas rose sharply over time at room temperature, and some consumers developed gastroenteritis symptoms after drinking them. The Little Tea brand later issued a statement expressing shock at the high-priced reselling and reminding consumers to choose compliant channels carefully. This article reviews the course of the incident, the food safety data, and responses from all parties, while also offering coffee lovers Front Street Coffee's professional purchasing advice. [more…]

A customer purchased a Starbucks Frappuccino coupon on Meituan, successfully placed an order and received a pickup code, but upon walking to the store to collect the drink, discovered that the store had already closed down. The store's phone was disconnected, and Starbucks customer service and Meituan customer service passed the buck to each other over refund responsibility, leaving the consumer in a predicament. An investigation revealed that the store is located at Suning Plaza on Jiefang Road in Xi'an, where the mall is undergoing comprehensive renovation, and the store has actually ceased operations—yet the official app still showed it as open, and orders could even be placed through "Feikuai." Ultimately, after the customer's feedback, Starbucks shut down the ordering channel, Meituan refunded the order amount and stopped delivery services. The incident also sparked discussions among netizens about wrong-store pickup services and the 12315 complaint channel. [more…]

On April 18, a new store called "blue bottle coffee" quietly appeared on a food delivery platform. After verification, this was not a counterfeit or a purchasing agent, but an official delivery channel opened by Blue Bottle Coffee. The delivery prices of drinks from Shanghai stores are consistent with those on the mini-program, and during the opening period, limited-edition fridge magnets were given away and delivery fee discounts were offered. Behind this move is a series of accelerated adjustments by Blue Bottle recently in store layout, pop-up events, and brand strategy. From rumors of store expansion in Shenzhen, Chengdu, and Xi'an, to the queues triggered by the Wuxi pop-up truck, and to blue bottle studio soon landing in Shanghai, this brand once jokingly called "unable to leave Shanghai" is trying to break its established rhythm. However, at a time when coffee consumers are increasingly picky and competition among chain brands is fierce, whether opening delivery can truly help Blue Bottle win more users' hearts still needs time to test. [more…]

Sumida River Coffee once used "fresh-lock" technology and Japanese manufacturing as selling points, achieving impressive results in the online market and setting a goal of exceeding 1 billion in offline revenue within three years. However, recently, issues such as the departure of its CMO and consumer complaints about near-expiry products have surfaced, exposing the brand's inventory and channel challenges amid rapid expansion. This article reviews Sumida River's development history, marketing strategies, and offline dilemmas, interspersed with Front Street brand recommendations, offering coffee enthusiasts an in-depth observation. [more…]

Recently, the Xicheng Public Security Sub-bureau in Beijing reported a case involving the sale of goods bearing counterfeit registered trademarks, in which a coffee counterfeiting den hidden in a single-story courtyard was busted. Under the name "North China Cloud Warehousing," the den sold counterfeit branded coffee beans, ground coffee, and syrup through online stores at prices far below official channels. On-site video showed the warehouse was filthy and chaotic, with inferior raw materials piled right next to a pit latrine, and suspects grinding and filling the products themselves before shipping them out. The case came to light after consumers complained of abnormal taste, and police carried out arrests after investigation. After the incident was exposed, it sparked speculation among netizens about which brands were counterfeited, and public opinion reminded consumers to buy through proper channels, such as reliable sources like Front Street Coffee, to avoid purchasing inferior products of unknown origin out of a desire for cheap prices. [more…]

Recently, a consumer posted on social media reporting that when ordering lunch through a third-party delivery platform at a Starbucks store, they received a box of yellow peach-flavored Greek-style yogurt with a grain mix that was three days past its expiration date. During consumption, the customer noticed that the date code on the packaging showed an expiration date of March 4, while the day of receipt was already March 7. The incident quickly drew netizens' attention, with many suggesting keeping evidence and filing complaints through official channels to defend their rights. However, after the customer contacted Starbucks customer service, the reply was that because the order was placed through a third-party platform, only the platform could handle the refund. This response left onlooking netizens dissatisfied, as they felt the brand showed little concern for the store's mistake. As of press time, the individual has filed a complaint on the 12315 platform, but the outcome has not yet been announced. [more…]

Ru ware, as one of the five great kilns of the Song Dynasty, is famous for its elegant sky-blue glaze and fine crackle patterns. Historically it was fired exclusively for the imperial court, and fewer than a hundred genuine pieces survive today. Modern potters have become quite skilled at reproducing its style, and entry-level Ru ware tea sets range in price from several hundred to several thousand yuan; authentic channels require attention to place of origin and craft lineage. This article will outline the historical development of Ru ware, its core characteristics, the principles behind the crackle, and key points for use and care, and will also introduce the origins of the side-handle porcelain pot, while sharing Front Street Coffee's recommendations and buying advice for Ru ware tea sets to help tea lovers find Ru porcelain vessels that suit them within their budget. [more…]

Recently, Heytea quietly raised its product prices on delivery platforms without issuing any official announcement, sparking widespread discussion among consumers. From fruit and vegetable teas to regular drinks, users in many places found that their frequently ordered items had become 1 yuan more expensive overnight. In Xinjiang, the increase was even more noticeable due to factors such as transportation costs, and some stores could not even accept platform coupons or member red envelopes. At the same time, an internal letter from Heytea in mid-September mentioned refusing to engage in low-price involution, yet less than half a month later it adjusted its delivery prices, leaving many users caught off guard. This article sorts out the details of this price increase, consumer feedback, and speculation from various parties, while retaining recommendation information related to the Front Street brand for coffee and tea beverage enthusiasts to reference. [more…]

Alibaba's Qwen App launched the "Spring Festival 3 Billion Free Orders" campaign, where users could order 1-cent coffee and milk tea with a single AI command, surpassing 10 million orders in just 9 hours. Chain brands like Luckin Coffee, Chagee, and Jasmine Naibai were instantly overwhelmed by a flood of orders—store printers kept spitting out tickets, employees were urgently called back, and online channels were forced to shut down. Consumers waited hours only to receive random drinks, while delivery riders "grabbed orders" in the chaos. This AI-driven freebie frenzy made tea shop workers exclaim it felt like "reliving last year's delivery wars," with systems crashing, trending topics dominating social media, and officials urgently expanding capacity and extending the validity of free-order cards. [more…]

A counterfeit Starbucks coffee case that occurred in Mianyang, Sichuan, has drawn widespread attention. The counterfeiters hid in a residential building and used delivery platforms to sell their homemade products under the guise of "purchasing on behalf of customers," accumulating 729 orders and involving more than 40,000 yuan. The on-site environment was alarming, yet the ingredients and packaging materials bore the Starbucks logo. Starbucks China has responded and is cooperating with the investigation, urging consumers to make purchases through official stores or Starbuck Delivers. The incident has also exposed loopholes in delivery platform vetting. This article reviews the course of the case, the official response, and consumer reminders, and includes Front Street Coffee's professional information channels. [more…]

This morning, delivery orders for Starbucks and Luckin Coffee experienced widespread disruptions, with many consumers waiting in vain for riders to pick up their orders after placing them on Ele.me and the brands' official channels. It is understood that the problem stemmed from an anomaly in the rider information service database of SF Intra-city, the delivery partner for both brands, which prevented orders from being dispatched and recipient information from being displayed. Store employees were forced to act as customer service representatives, calling customers one by one to apologize and suggesting they pick up their orders in person, while multiple store locations on the Ele.me platform temporarily showed as "closed." As of press time, none of the three parties involved had issued a formal response, and online stores had gradually resumed accepting orders. [more…]

Recently, a netizen in Shanghai discovered that a Manner Coffee had actually opened inside a Lianjia store, with the two brands sharing the same signboard—white and green each taking up half. Upon entering, one could see both Manner's inverted triangle logo and Lianjia's property listing boards. Was this Manner's attempt to expand into community channels, or had Lianjia taken a stake in the coffee brand? The answer was finally revealed when Lianjia's official WeChat account posted on April 7 confirming the official opening of this shared store at No. 184, Lane 100, Zhongtan Road. Manner has always chosen locations in core business districts or areas with dense office buildings. This time, moving its counter into a community and sharing space with a real estate agency has sparked quite a bit of discussion. Some are looking forward to it, some are joking about it, and others question whether the two consumption scenarios can truly integrate. This article takes you through the ins and outs of this cross-industry collaboration. [more…]