A coffee shop operator in Guangxi recently publicly recounted his experience: he purchased a La Marzocco PB espresso machine from a well-acquainted "coffee champion," and after only one year of use, the boiler exploded. When he applied to La Marzocco China's official after-sales service, he was told that the machine had no record in the system and was a "grey import" sold through unofficial channels. The shop owner believes the other party deliberately concealed the sales channel, and has sent a lawyer's letter and reported the matter to the police. This dispute quickly fermented within the coffee community and also drew practitioners' attention to how to distinguish genuine La Marzocco espresso machines from grey imports. Front Street Coffee reminds all colleagues that when purchasing equipment, one must make sure to buy through officially authorized channels, and not risk a big loss for a small gain. [more…]