Recently, a video of an employee preparing drinks at a Mixue Bingcheng store in Xi'an circulated on social media, sparking widespread discussion. In the video, the employee holds two takeout cups in one hand, adds ice cubes, and then directly places them under a water bucket labeled "direct drinking water" to fill them. The water splashes onto the ice cubes, and some liquid runs down the employee's arm toward the ice cart below. The door of the ice cart cabinet remains open the whole time, prompting onlookers to say the ice has been contaminated. After the incident gained traction, the store involved responded that the company is handling the matter urgently and that the employee has been dismissed. This controversy has once again pushed Mixue Bingcheng's food safety issues into the spotlight, with many consumers calling on the brand to strengthen store operating standards. [more…]

Recently, the temporary dismissal of part-time staff at Manner Coffee has drawn attention. Multiple netizens reported on social platforms that they had not committed any violations during their part-time work, yet received dismissal notices on the same day or within a few days, with the brand giving vague reasons. At the same time, due to a large influx of student part-timers during the holidays, shifts were in short supply and grabbing them became much harder. Some argue that Manner had previously recruited large numbers of part-timers to ease labor shortages, and now that positions are insufficient, it has chosen to simply lay them off to reduce redundancy. Full-time employees pointed out that while some of those dismissed indeed lacked food and beverage experience, the root cause is the brand's lax recruitment screening. Behind this part-time controversy lies the deeper conflict facing chain coffee brands between cost reduction and efficiency gains and workforce management. [more…]

Recently, four Starbucks and Prêt-à-Manger employees at Marseille Provence Airport in France were dismissed by the management company SSP Group on grounds of "gross misconduct" for giving unsold sandwiches to homeless people and airport staff. The incident quickly sparked a public outcry, with the public generally supporting the employees' good deed, while legal experts pointed out that even with good intentions, disposing of a company's unsold goods without authorization may still constitute a violation or even theft. When humanitarian sentiment collides with corporate management systems and food safety responsibilities, this controversy is not only about the fate of a few employees, but also reflects the complex dilemmas in the real-world implementation of anti-waste initiatives. [more…]

Recently, a video of a Chagee employee handling tea drinks with bare hands spread rapidly online, sparking widespread public concern about food safety issues at chain tea beverage brands. In the video, the employee, without wearing gloves, directly grabbed ice cubes and lemons and reached into a shaker cup to pound and stir the drink, prompting netizens to exclaim they were "disgusted." Although the poster explained that the footage was filmed after closing hours using damaged inventory to mimic the "Indian milk tea" meme, public opinion did not subside. Subsequently, netizens discovered that employees of several other brands, including Luckin Coffee, Yidian Dian, and Goodme, had also posted similar meme videos. Chagee officially issued an urgent investigation notice, imposing an indefinite suspension and rectification on the store involved, dismissing the employee involved, and demoting managerial personnel. This article will review the sequence of events and responses from all parties, and explore the boundary between food safety and entertainment-oriented marketing in the tea beverage industry. [more…]

Recently, a Fuzhou branch of the chain tea brand Bao Zhu Gong became embroiled in a public opinion storm over an ordinary customer complaint dispute. A consumer claimed that after their milk green tea was made incorrectly, they received a refund and coupon compensation, but then got into an argument with the store over the usage rules. Subsequently, comments appeared that seemed to be from an employee leaking information, claiming that management fired all store staff because of the customer complaint, and even dredging up an old issue where a student employee had previously been fined 1,000 yuan. The incident quickly escalated, with tens of thousands of comments forcing the original post to be deleted. At noon today, an account claiming to be the owner of the store involved issued a statement, saying that the online rumors were all false and that the person involved had gone to the police station to give a statement and file a report. What is the truth? Front Street Coffee takes you through the full picture of the incident. [more…]

Recently, an employee at a Heytea store in Shijiazhuang searched for a customer's phone number and added her on WeChat to harass her, sparking widespread attention. After the incident came to light, Heytea quickly fired the employee and apologized and compensated the affected customer. This individual case not only exposes the lack of customer privacy protection training at tea beverage brands, but also once again brings the topic of consumer personal information security to the forefront. With the Regulations on the Implementation of the Law on the Protection of Consumer Rights and Interests officially taking effect in July 2024, the boundaries for business operators collecting and using personal information have become clearer, and the cost of violations has risen significantly. This article will review the course of the incident, the brand's response, and the relevant legal provisions. [more…]

Recently, a Mixue Bingcheng store in Shenyang made trending news after a dispute broke out between a staff member and a customer. According to a report by Xiaoxiang Morning Herald, a woman ordered three drinks in advance but was delayed by more than ten minutes after going to the wrong store. When she arrived, she was unable to get the drinks that had already been made, and then got into an argument with a male employee, who even made harsh remarks such as "Eat it if you want, if not, get out." After the incident video was exposed, it sparked widespread discussion among netizens. Some criticized the employee's poor service attitude, while others pointed out that freshly made iced drinks have their own reasonable preparation requirements, but more people believed that the responsibility of both sides needed to be judged based on the full sequence of events. At present, the employee involved has been fired by the store and has compensated the customer. [more…]

Seesaw, once hailed as one of the representative specialty coffee brands in China, has recently suffered a series of setbacks. Its last store in Chengdu was evicted after the shopping mall terminated the lease early; employees exposed illegal dismissals and successfully defended their rights through legal channels; and the founder was once again subject to high-consumption restrictions due to contract disputes, while the company's equity was frozen and debts were enforced through the courts. A stream of negative news has plunged this coffee brand, once favored by capital, into its darkest hour. This article will sort through the sequence of events and present the operational and legal difficulties Seesaw currently faces. [more…]

Recently, two intense disputes between staff and customers occurred at Manner Coffee stores in succession, drawing widespread attention. In one incident, due to slow service, an emotional staff member threw coffee powder at a customer, while another escalated into a physical conflict over order催促. The brand responded by dismissing the employees involved, but the issues reflected behind the incidents—such as understaffing at stores and excessive pressure on employees—have become the focus of discussion among netizens and loyal customers. As coffee enthusiasts, we can't help but ponder: while pursuing efficiency, how can we ensure service quality and employee rights? Front Street Coffee has always followed industry trends, advocating rational consumption and humanistic care. [more…]

Recently, a short video apparently filmed by a Cotti Coffee employee sparked widespread discussion on social media. In the video, a store clerk has a red-trimmed towel snatched away by a colleague, after which several employees kneel facing the surveillance camera with hands clasped in a pleading gesture. This seemingly absurd scene struck a chord with many food-service workers—it turns out that towels of different colors correspond to different usage scenarios, and using the wrong one counts as a violation that can lead to fines or even dismissal. The incident reflects both chain brands' strict control over food safety and has triggered public debate over employee dignity and management practices. [more…]

Coffee shops are supposed to be spaces for savoring and relaxation, yet a recent voyeuristic photo scandal exposed on a Douban group has shattered that tranquility. A coffee shop employee shared secretly taken photos of female customers' thighs in a WeChat group, proudly exchanging comments, which triggered strong condemnation from the coffee enthusiast community. The incident involved multiple coffee shops in Guilin, and the shops concerned issued statements one after another, apologizing for the misconduct of individual employees and dismissing or firing those involved. This incident not only violated customers' portrait rights and privacy but also cast a shadow over the professional image of the coffee industry. As coffee enthusiasts, we should pay more attention to baristas' professionalism and work ethics, and return to our love for and dedication to coffee itself. [more…]

Recently, a post about a part-time employee at a Nayuki store suffering workplace injustice sparked heated discussion on social media. The poster claimed to be a student who had worked part-time at a Nayuki store in Shenzhen for over two months but was only scheduled for four shifts, and for nearly a month had no shifts at all, before being dismissed without reason. During communication, a senior employee launched personal attacks against them, while the scheduling manager brushed them off citing efficiency. After the incident came to light, netizens spontaneously flooded the store with over two thousand negative reviews and swarmed Nayuki's official account to leave supportive comments. Coincidentally, another Nayuki employee in Xiantao, Hubei, also posted claiming to have been targeted by the store manager. These two consecutive incidents pushed Nayuki into the spotlight and prompted deeper industry reflection on store management and employee rights protection at chain tea beverage brands. [more…]

Recently, a customer found a screw sunk at the bottom of an Iced Orange Americano purchased at a Manner store, and the incident quickly spread on social media. According to Manner employees, the screw was suspected to have come from the ice guard plate of the store's ice machine, possibly falling into the ice storage bin because it was not tightened during assembly, and eventually ending up in the drink. After the incident, the brand required all stores to check the screws on their ice machines and report with photos, while the employee involved may face dismissal and a heavy fine. Online opinion was divided over whether the consumer should complain and seek compensation: some sympathized with the worker and suggested settling privately, while others insisted that mistakes must be held accountable and that the consumer's rights protection is reasonable and lawful. As of press time, the compensation plan remains unclear, but the incident has already triggered widespread discussion about equipment management and employee responsibility at coffee shops. [more…]

Recently, news about a former employee of Chagee whose ID number was publicly displayed by a store quickly went viral online, sparking widespread attention. According to multiple netizens, a woman in Zhoukou, Henan, discovered after leaving the brand that her name and ID number had been posted on an in-store notice, along with a statement about dismissal and blacklisting. The store first claimed the notice was only to deal with a supervisory inspection, then changed its statement and said the identity information was forged. At present, the store manager involved has been suspended, and the brand has intervened in the investigation. The incident has also triggered public discussion about the legal boundaries of how companies handle employees' personal information. Does publicly displaying an ID number constitute infringement? This article will sort out the sequence of events. [more…]

Starbucks interim CEO Howard Schultz recently addressed employees via video, stating bluntly that many short-term decisions made by the previous management brought far-reaching negative impacts to the company and that promises to employees were not fulfilled. He revealed that feedback gathered in recent meetings mainly focused on issues such as insufficient training, unreasonable shift scheduling, and compensation and benefits that urgently need adjustment. At the same time, many stores also face difficulties such as a shortage of repair funds or delayed service after key equipment including ice machines and espresso machines broke down. Schultz promised to prioritize three core issues: personnel training, pay and benefits, and internal management, and assured that future commitments to employees will definitely be fulfilled. Since his return, Starbucks has suspended stock buybacks and fired its former chief legal counsel, but investors worry that profits will be squeezed, and the stock price continues to come under pressure. [more…]

Recently, the UK's Daily Mail exposed a case of theft by a café employee: a staff member, without the knowledge of either the owner or customers, secretly replaced the store's card machine with his own device while at work, diverting customer payments into his personal account. The scheme came to light when a customer noticed that a meal priced at £42.1 had actually been charged £94. Over several months, the employee stole approximately £4,000 in total, was arrested by police, and fired. However, the court ultimately sentenced him to 12 months of community service and 120 hours of unpaid work, with no prison time and no requirement to repay the café's losses, only a £200 fine. The case has drawn attention to the abuse of employee authority and the protection of consumer rights. [more…]

Recently, a violent conflict between a customer and an employee broke out at a store of the local Malaysian coffee chain Zus Coffee in Kuala Lumpur. A video of about 15 seconds spread rapidly online, showing both sides throwing drinks and objects at each other, with the scene briefly spiraling out of control. The incident sparked various speculations among netizens about the cause of the conflict and also triggered discussions about how brands should protect frontline employees. After the incident, Zus Coffee issued two consecutive statements denying that the employee involved had been fired and saying it had referred the matter to the police. This article will sort through the course of the incident, the reactions of all parties, and the brand's official response. [more…]

Recently, a news story about a milk tea shop employee who replaced the store's payment collection channel with a personal payment QR code and pocketed the revenue has attracted widespread attention. The shop owner exposed in-store surveillance footage on social media, showing the employee presenting a personal payment code to customers while working alone and inducing consumers to scan it by claiming the "payment device was malfunctioning." The owner said the account discrepancies had persisted for a long time, but the employee did not stop. The store has now collected all surveillance evidence and is preparing to call the police. This incident not only exposed loopholes in the store's daily management but also once again sparked discussions in the food and beverage industry about payment security and employee integrity. [more…]

Seesaw, once hailed as one of the representatives of specialty coffee, is now mired in operational difficulties due to unpaid wages. Although employees at its Shanghai IFC store report to work on time, the company's wage arrears and cut-off of supplies have made it impossible to prepare drinks, forcing them to post a notice in Chinese, English, Korean, and Japanese to politely decline customer orders. From unpaid supplier payments to labor arbitration by former employees, from the founder being repeatedly subject to consumption restrictions to more than sixty economic disputes, this former coffee star brand is experiencing an unprecedented crisis. Many loyal customers have expressed regret and lament, while others have called on the brand to handle employee rights and interests with dignity. [more…]

After two Starbucks stores in Wuxi were exposed for food safety issues, they not only faced dismissal of all staff and suspension for rectification, but also received administrative penalties totaling 1.37 million yuan. This incident triggered widespread public discussion on the current state of food safety management in the chain catering industry. Judging from the surprise inspections by market supervision bureaus across various regions, although the vast majority of stores were not found to have serious violations, management loopholes such as non-standard scrap records, missing disinfection records, and inadequate implementation of employee personal hygiene remain common. This article will review the incident and the details of the penalties, analyze the imbalance between Starbucks' internal supervision and cost control, and explore the importance of producer self-discipline and social oversight behind food safety issues. [more…]