What the ice american coffee screw case revealed

A consumer found a screw at the bottom of an iced orange Americano bought at a Manner store, and the post spread quickly on social media. Manner staff said the screw likely came from the ice guard plate of the store's ice machine, possibly left loose during weekly reassembly, then dropped into the ice bin and was scooped into the cup.

After the incident, the brand told all stores to check ice machine screws and report with photos, while the employee involved may face dismissal and a fine. Online opinion split between sympathy for the worker and calls for accountability, and the americano drink coffee case has renewed discussion of equipment checks and staff responsibility. Compensation was still unclear at press time.

Recently, a consumer found a screw at the bottom of an iced orange Americano purchased at a Manner store, and the incident quickly went viral on social media. According to Manner employees, the screw is suspected to have come from the ice guard plate of the store's ice machine, and may have fallen into the ice storage bin because it was not tightened during assembly, eventually ending up in the drink. After the incident, the brand asked all stores to check the screws on their ice machines and report with photos, while the employee involved may face dismissal and a hefty fine. Opinions among netizens diverged over whether the consumer should complain and seek compensation: some sympathized with the worker and suggested settling privately, while others insisted that mistakes must be held accountable and that consumers' rights protection is reasonable and lawful. As of press time, the compensation plan remains unclear, but the incident has sparked widespread discussion about equipment management and employee responsibility at coffee shops.

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Recently, a consumer posted that in an iced orange Americano bought at a Manner store, they found a screw at the bottom of the cup when they got to the last sip.

Not long after the post appeared on social media, it attracted the attention of onlookers. Many camped out in the comments waiting for the poster to share their rights-protection process, while others analyzed the consumer's photos and speculated about how the out-of-place screw ended up at the bottom of the cup.

Just as netizens were discussing the source of the screw, Manner workers who heard about it let out screams the moment they saw the photo, crying out that it was a "catastrophic disaster." They pointed out that this cap screw should be from the ice guard plate of the store's ice machine.

Employees revealed that, according to the brand's requirements, stores have staff dismantle ice machine parts for cleaning every week, including the ice guard plate. After cleaning the machine, staff reassemble it as before. Some speculated that the store's employee may not have tightened the screw during reassembly, causing it to fall into the ice storage bin, mix with the ice, and then be scooped into the drink when an employee shoveled ice.

Many workers said that after the post drew attention, they had received notices from their superiors to check the screws on their stores' ice machines and upload photos to prevent similar incidents from happening again.

Interestingly, some Manner customers felt great sympathy for the worker who made the "screw coffee," believing the situation was mostly accidental and that the consumer's complaint post might cost the employee their job. "Give the screw back, and ask if it can be settled privately," "Can you not complain? Otherwise the staff member will lose their job."

According to Manner employees who spoke up, under store rules, a work mistake like letting a customer drink a foreign object "is enough to get you fired directly," and they believed the store's employee would probably leave their job and lose their livelihood as a result. Even if the employee was lucky enough not to be dismissed, they would still have to bear a fine from the brand. "Even if not fired, the fine is bigger than 1K."

Therefore, some netizens suggested the poster directly negotiate compensation with the store so the employee would not lose their job. However, more people believed that "if you make a mistake, you should take responsibility," saying that during drink preparation the employee should not have overlooked such an out-of-place screw, and bluntly stated that the worker should be responsible for their own mistake. At the same time, they argued that consumers should protect their rights and seek corresponding compensation from the store.

As of press time, the consumer had not disclosed the compensation plan offered by the brand. A netizen in the comments said Manner originally intended to compensate the consumer with a drink coupon, but the poster refused and demanded 200 yuan in cash from the store.

In response, most onlookers said that although a foreign object accidentally falling into a drink may be an unintentional mistake by a worker, the brand's punishment of employees should not be used to "guilt-trip" consumers who want to protect their rights, and they believed that it is reasonable and lawful for a customer who drank a foreign object to complain to the store and seek compensation.

Image source: Xiaohongshu

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The above content is compiled by CoffeeHunters, a coffee news website.