Starbucks has recently launched a 12.8 yuan discount annual card, allowing customers to enjoy medium-sized drinks for as low as 25 yuan, sparking speculation about a coffee price war. In fact, since 2021, Starbucks has been successively offering discounted annual benefit cards for 9.9 yuan on major lifestyle service platforms, with various discount forms, including 20% off and a flat rate of 25.9 yuan. In addition to annual cards, Starbucks is also quietly distributing coupons in livestreams. Why not simply lower prices? Because coupons can continuously stimulate consumption, attract consumers from different sectors, and pave the way for expansion into lower-tier markets. This strategy both maintains the brand image and makes Starbucks appear more approachable. Although domestic chain coffee brands are increasing, Starbucks still attracts many consumers with its social spaces and brand style. This article was compiled by Front Street Coffee (FrontStreet Coffee), bringing you insights into Starbucks' pricing strategy and market trends. [more…]

Chain coffee brands often attract loyal customers with membership discounts, and Mstand's black gold card 50% off benefit was once a reason for many consumers to keep spending. However, some members have discovered that to maintain their status, they need to accumulate spending of 6,000 yuan within a year, which translates to buying 316 discounted drinks to meet the threshold, while scalpers offering proxy orders on second-hand platforms can provide discounts as low as 15% off, and they have not been banned. What confuses members even more is that when they helped friends place proxy orders, they were banned by the system. When official membership discounts are far inferior to scalper prices, the appeal of the membership system is being tested. If the brand tacitly allows proxy orders to exist, will it lose more loyal users? [more…]

Starbucks recently launched the "Star Student Card" for domestic college students, offering free card activation upon identity verification. Students who spend at least 30 yuan in a single in-store purchase can receive a free coupon for a medium Americano valid for 3 hours, 30 minutes later, along with drink discounts. However, there are quite a few restrictions in the fine print: only one free refill coupon per month, and it must be used within 3 hours by drinking two cups consecutively. Additionally, with Starbucks covering only 15.53% of areas around universities, and affordable brands like Luckin, Cotti, Lucky Cup, and Manner being more cost-effective, whether this student card can truly retain student customers remains to be seen. Front Street Coffee is also continuously monitoring this development. [more…]

When code meets caffeine, what kind of sparks will fly? Beta Coffee started in Hangzhou, founded by IT entrepreneur Bai Ya and his partners, and quickly became a public living room for the internet circle. This trend then swept through Beijing's Zhongguancun, with Garage Coffee, 3W Coffee, and others springing up, ushering in the "internet coffee era." These places are not just for drinking coffee, but also a arena for IT people to network, recruit, and seek investment. This article will take you through the founding journey of Beta Coffee, its unique rules, and those warm yet persistent entrepreneurial stories, to feel the internet spirit that connects infinite possibilities behind a cup of coffee. If you also enjoy exploring coffee culture, please follow Front Street Coffee, where we continue to bring you heartwarming coffee stories. [more…]

When IT thinking meets coffee culture, what kind of sparks will fly? In 2009, Bai Ya and a group of internet professionals founded Beta Coffee in Hangzhou, positioning it as a public living room for IT people. In just over two months, it was named the "Best Gathering Place for E-commerce Professionals." In 2011, this trend swept through Beijing's Zhongguancun, and Beta Coffee's Beijing branch officially opened. Soon after, Garage Coffee, 3W Coffee, and others emerged one after another, thus beginning the "Internet Coffee Era." This is not just a place to drink coffee, but also a physical platform for IT people to communicate, share, and seek opportunities. This article takes you into the jianghu stories of Beta Coffee, to experience the unique atmosphere created by the collision of the internet and coffee. [more…]

Luckin Coffee recently launched its final co-branding campaign of 2024, teaming up with Chu's Agriculture to introduce an improved version of the Chu Orange Latte and a series of merchandise, with a "New Joy Orange Scratch Card" included in designated bundles. The prizes are quite generous, including 500 vouchers for 99 free coffees, 2,000 vouchers for 66 free coffees, and 100,000 vouchers for 1 free coffee, while those who don't win can still receive a 48% off drink coupon. However, many consumers discovered that simply holding the unscratched back of the card up to a phone flashlight allows faint text beneath the coating to be seen through the light, revealing the prize without scratching it off. This discovery sparked widespread discussion about the fairness of the campaign, with some users worried that store employees might use this method to pick out the big prizes in advance, though Luckin employees came forward to deny such speculation. Front Street Coffee continues to follow developments in the coffee industry and brings you the latest news. [more…]

A super value 5-time card launched on Luckin Coffee's Tmall flagship store quickly triggered a buying frenzy because it was priced as low as 13.77 yuan for any 5 cups chosen from 15 classic drinks. However, in the early hours of the next day, many consumers had their orders forcibly refunded by the platform on the grounds of "no longer wanted" without any refund operation on their part, and some, although shown as shipped, did not receive the electronic vouchers. Luckin later explained that a system configuration error had triggered automatic refunds and offered a 32-yuan drink voucher as compensation. But some consumers were not convinced, believing that the brand's unilateral cancellation of the contract amounted to a breach of contract or even fraud, and have filed lawsuits in court demanding reasonable compensation. The incident exposed the performance risks in the sale of electronic discount vouchers and the issue of consumer rights protection. [more…]

Mstand has long been known as a "merchandise maniac," and its recent launch of two limited-edition denim bags quickly sparked a buying frenzy. However, some consumers noticed during checkout that a 100-yuan member discount appeared in the discount section of the mini-program's settlement page. When stacked, this meant that for just 19.6 yuan, they could get a three-use card package originally priced at 100 yuan, plus a 28-yuan Americano. After this anomaly was shared online, a large number of users rushed to register as members in the mini-program to try to replicate it, but few succeeded. Was it a system glitch or a traffic-driving tactic? How did the company handle it afterward? This article will sort out the whole incident. [more…]

Coffee has always maintained a low profile on KFC's menu, yet it has unexpectedly become a daily choice for a group of middle-aged consumers. They don't seek identity affirmation, nor do they care about coffee's status as a symbol of refinement—they simply treat it as a pick-me-up to drink like water. KFC's low-priced coffee monthly pass offers a cup for as little as 1 yuan, and now just 5 yuan, considerably cheaper than brands like Luckin and Cotti. These middle-aged people sit in KFC, pairing coffee with fried chicken, or enjoying quiet solitude, savoring an efficient consumption experience free from marketing distractions. Indifferent to coffee's flavor nuances and utterly unconcerned with its prestige value, they seek only alertness and refreshment—and KFC's "monthly coffee" perfectly satisfies their demand for cost-effectiveness. [more…]

At the same Luckin Coffee store, for the same drink, different users may see prices on the mini-program that differ by several yuan—and paid members may even be charged more than regular users. Recently, some consumers told the media that they suspected they had been subjected to "big data price discrimination" when buying drinks at Luckin. A reporter's investigation found that the system pushes different coupons to different accounts, resulting in "a different price for the same cup of coffee for each person." This phenomenon has struck a chord with many netizens and sparked widespread complaints, prompting people to re-examine the value of loyalty programs offered by chain coffee brands. [more…]

As a prepaid card product launched by Starbucks, the Star Gift Card has long suffered from issues such as limited recharge amounts, excessively high card refund fees, and the inability to clear remaining balances. Four university students discovered during their consumption that when the remaining balance on a Star Gift Card was only 19 yuan, they could neither purchase any Starbucks product nor get a refund to clear the balance. After investigation, they found that the prepaid cards of several tea beverage brands did not have such restrictions. Therefore, in June 2023, they filed a lawsuit against Starbucks, ultimately prompting Starbucks to update the Star Gift Card terms, lower the card refund fee, eliminate the minimum charge, allow custom recharge amounts, and cancel the extension management fee. [more…]

Recently, many BMW owners have been complaining on social media that the BMW APP freezes or even crashes, and the culprit turns out to be the rush for free Luckin Coffee vouchers. It turns out that any Silver Card member verified on the BMW APP can claim one free Luckin coffee voucher every month, while Black Card and Gold Card members can get two. As the number of vouchers is limited, owners faithfully wait for member week, overwhelming the system. Some have compiled detailed guides, others have shared screenshots of their hour-long voucher-grabbing attempts, even joking that they want to "drink back the money they spent on the BMW." This voucher-grabbing frenzy not only reflects the appeal of brand collaborations, but also makes one sigh: so even luxury car owners will race to click for a cup of coffee worth just a dozen yuan. [more…]

For many coffee lovers, buying coffee from a regular store every day has become a habit, and some even buy dozens or hundreds of cups in advance at the store to store there and collect them day by day later. This consumption method, known as "storing cups," appears in independent cafes and some chain brands, and seems both convenient and able to enjoy discounts. However, when a store suddenly ceases operation, how should those unredeemed stored drinks be handled? Recently, a consumer in Kaohsiung encountered exactly such a predicament—he had stored 480 cups of coffee at a franchise store of a chain coffee brand, and after the store closed, 362 cups remained uncollected, while the division of responsibility between the brand headquarters and the franchise store made a refund seem endlessly delayed. [more…]

During the 40th Teachers' Day, Chagee launched an exclusive campaign called "Honor Teachers with Tea, Enjoy Tea on Us," originally intended to pay tribute to the teaching community and enhance brand goodwill. However, after the campaign was rolled out, it sparked widespread dissatisfaction among teachers: limited-edition cards at many stores were quickly claimed, and some stores did not participate in the campaign at all, causing many teachers to make a wasted trip. This article sorts out the specific rules of the campaign in various regions, teachers' real experiences of claiming the offer, and responses from the brand and store managers, to help you understand the ins and outs of this marketing controversy. [more…]

Recently, two Starbucks stores in the UK posted notices stating they would stop accepting cash, sparking heated discussion online. Many people worried that this move deprived consumers of their right to choose, and public opinion quickly escalated. Starbucks UK officially clarified afterwards that these stores are independently operated by licensed partners, and going cashless is not a unified company policy. In fact, Starbucks once tested a cashless model in the US but did not roll it out, and although it encouraged electronic payments during the pandemic, it still emphasized that cash always remains an option. This article will recount the course of the incident and sort out Starbucks' historical stance on payment methods and its future direction. [more…]

A silent coffee shop in Shanghai, staffed mainly by hearing-impaired baristas, published an article titled "Please rest assured, we are still alive. But..." on June 14, quickly gaining over 80,000 views. Under the impact of the pandemic, dine-in service was suspended, delivery communication was hindered, and masks obscured lip-reading, plunging the shop into a situation of zero revenue and zero foot traffic. The baristas hand-drew 12 touching moments from those months into illustrations and launched an original themed drip-bag coffee set as a self-rescue effort. The article reviewed the real difficulties this special coffee shop faced, its self-rescue methods, and business adjustment ideas that coffee shops could draw on during the pandemic, including joining delivery platforms, ensuring product quality, designing offline discounts to bring customers back, and developing peripheral products such as drip bags and coffee beans to meet consumers' shifting demand from "going to the shop" to "having it at home." [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Recently, Luckin Coffee has been thrust into the spotlight over price discrepancies for its cheese latte. Some consumers reported that the same drink was priced vastly differently across accounts, ranging from 9.9 yuan to 18 yuan, sparking allegations of "big data price discrimination against existing customers." Luckin officially responded that the price differences stem from store operating costs and randomly issued system discounts, denying any price discrimination. However, this is not the first time Luckin has fallen into such controversy; as early as 2021, the media exposed similar cases. This article will sort through the course of the incident, the views of various parties, and the industry background, to explore the issue of price fairness in online consumption. [more…]

While delivery platforms bring orders to coffee shops, they also carry the hidden risk of brand devaluation. Many shop owners have found that blindly joining price wars not only makes profitability difficult but can also erode the store's brand value. This article systematically sorts out the key aspects of coffee shop delivery operations, from pre-opening pricing planning, accumulating Dianping ratings, and delivery menu strategies, to how to convert platform traffic into private-domain customers. It also emphasizes that independent coffee shops should differentiate themselves from chain brands through professional quality and service details, rather than getting caught in low-price involution. The article also shares practical techniques such as stamp cards and scratch cards to guide delivery customers to offline visits, helping coffee shops effectively attract traffic through delivery while maintaining their brand tone. [more…]

Tims China has been listed on Nasdaq for a full month, but its stock performance has remained sluggish, trading at a discount of about 64% compared to the SPAC shell company's issue price, with its largest shareholder, Cartesian Capital Group, suffering heavy losses. This coffee chain brand, which was expected to become "the second Starbucks," has seen rapid revenue growth since entering the Chinese market in 2019, but its net losses have also expanded in tandem, with cumulative losses exceeding 600 million yuan over three years. Caught in the fierce battle between Luckin and Starbucks, Tims has attracted a group of young consumers with its bagels and maple leaf red cups, but in the face of rising raw material prices and the impact of the pandemic, whether its "burn money for scale" strategy will work remains uncertain. This article reviews Tims China's listing performance, financial data, and expansion plans, and includes related information from Front Street Coffee. [more…]

Canadian coffee brand Tims opened its first store in Harbin over the weekend. The brand had attracted a large number of consumers in advance through buy-one-get-one-free coupons and queue gifts, with the first 200 people to arrive able to receive different tiers of gifts such as coffee monthly cards and city mugs. However, on opening day the scene was chaotic, with some customers waiting several hours before getting their food and drinks, and the efficiency of order fulfillment and store management drew widespread complaints. Although the queue turnout reflected the brand's appeal, the lack of organizational capability also left many fans disappointed, affecting the impression of the brand's first store. [more…]