Sexy Tea, the Changsha tea beverage brand that has captured the hearts of consumers nationwide, is finally set to leave Central China and enter Western China. Following the grand scene of eight-hour queues triggered by its first store in Wuhan at the end of 2020, Sexy Tea officially confirmed it will open in Chongqing this June and has already reached intentions with four shopping malls: Raffles City, Longfor Times Paradise Walk, Longfor North City Paradise Walk, and MixC. From the retreat of its Shenzhen pop-up store, to three waves of store closures in 2021, and then to reflecting on blind expansion and "traveling light to new cities," Sexy Tea's expansion path has been full of twists and turns. Whether this entry into Chongqing can hold the mid-range position amid the chaotic battle of high-end tea drinks cutting prices to seize the market is worth watching. [more…]

In 2023, a highly impactful marketing approach emerged in the coffee industry—selling coffee inside herbal tea shops. In Guangdong, dampness and internal heat are everyday anxieties that elders constantly bring up, yet young people's demand for coffee has never diminished because of this. Thus, the combination of setting up a bar and selling coffee inside herbal tea shops came into being, soothing the elders' concerns while satisfying coffee lovers' need for a pick-me-up. This article will analyze why this cross-industry combination precisely addresses the core pain points of Guangdong coffee drinkers, explore the trend of blending coffee shop styles with traditional Chinese medicine shops and herbal tea shops, analyze the potential risks of "incorporating medicine into coffee," and answer the question of whether drinking coffee really causes internal heat and heavy dampness. [more…]

A milk tea shop in Hunan has sparked heated discussions online due to controversial slogans posted inside the store. The slogan, in white text on a red background, reads "This shop does not serve idiots," and suggests customers go to milk tea shops that haven't been open for "a few days" to drink self-produced milk. This way of expressing things not only left many netizens confused, but was also seen as "taking passive-aggressive jabs at peers and insulting consumers." It is worth noting that this shop previously imitated Mixue Bingcheng, recently shifted to the pearl milk tea track, and its promotional slogan has also been accused of being similar to Baozhu Gong. Is this kind of marketing strategy clever, or is it shooting itself in the foot? Let's take a closer look. [more…]

Recently, a tea beverage shop in Zhejiang, frustrated by frequent pickup thefts of its delivery orders, put up a special poster of condemnation. This poster was not promoting products, but directly calling out the meal thieves, and even included a photo of the thief's back. After the incident was reported by the media, it sparked public discussion about delivery security and how businesses defend their rights. How effective was this poster, and why did the shop eventually take it down? Let's learn the whole story. [more…]

Shanghai has surpassed New York with 7,494 coffee shops, becoming the city with the most coffee shops in the world, and coffee culture is accelerating its penetration into daily life. However, data from Dianping shows that Shanghai has as many as 9,056 tea beverage shops, even more than coffee shops. From 3-yuan instant milk tea to the new-style tea drinks led by Heytea, and then to the ancient-style sentiment of Chayan Yuese, tea beverage brands are deeply cultivating consumers' minds through quality upgrades, cross-industry collaborations, and e-commerce channels. In comparison, the specialty coffee market still remains to be developed, and most consumers have limited awareness of pour-over and specialty coffee. The coffee industry can learn from the successful path of tea beverage brands. Brands such as Front Street Coffee need to promote culture and ensure quality in order to move consumers. [more…]

Recently, a milk tea shop called "Police Tea" has drawn attention on social media, not because its products are particularly special, but because it is located inside the Suzhou Public Security Bureau and was launched by the police themselves. As soon as the news broke, netizens joked about wanting to "go to the station for tea," and some even jokingly asked whether starting a fight at the police station entrance would get them inside. The shop not only serves milk tea and coffee, but also cookies, desserts, and cultural merchandise, though it is not yet open to the public. Some people are curious about how to buy from it, while others question whether it is compliant for a government agency to run a business. In fact, this shop is essentially an internal canteen, and ordinary citizens can receive items for free on police open days by taking part in anti-fraud, anti-drug, and other activities. A similar approach by Hangzhou police, who partnered with Chagee to give out "police tea" on Police Day, also received considerable praise. This kind of publicity method that keeps pace with the times not only builds a friendly public image, but also makes the spread of legal knowledge more down-to-earth. [more…]

When fresh flowers meet milk tea, what kind of sparks will fly? A tea beverage shop in Shanghai called Xue Xiaomei MICHA has given the answer—monthly revenue peaking at over 700,000 yuan, with more than 1,200 cups sold in a single day at its highest. The fresh flower tea beverage series has drawn attention with prices ranging from 40 to 129 yuan. Behind this is not only the drive of the "appearance economy," but also the business logic of a hybrid operation combining a flower shop and a tea beverage shop. From Shanghai to Wuhan, Guangzhou, and Xi'an, this kind of combined store is spreading across the country. However, the safety boundary between fresh flowers and beverages, and the difficulty of repeat purchases after consumers' novelty wears off, are also realities that this category must face head-on. This article will take you through a comprehensive understanding of the popularity code and industry concerns behind fresh flower milk tea. [more…]

Recently, a dispute involving a probationary employee at a milk tea shop sparked widespread attention on social media. The poster said they found a job at a milk tea shop through a recruitment platform, and during the trial period was assigned to clean a new store that had not yet opened. After finishing the cleaning, they were told not to come back, and the shop refused to pay the promised training-period wages. After the incident was exposed, many netizens spoke up for the worker and spontaneously left a large number of negative reviews for the shop on third-party platforms. Under public pressure, the shop eventually paid the training-period wages. This kind of phenomenon, in which probationary employees are used as free labor, is not uncommon across industries and deserves job seekers' vigilance. [more…]

Recently, a woman discovered curly hair attached to a lychee at the bottom of her cup after drinking milk tea, sparking concern. The store involved responded that the lychee tea uses a lidded rather than sealed packaging, the source of the hair is currently unclear, and it is willing to pay ten times compensation and accept investigation, but the individual refused compensation and demanded the store be shut down for rectification. Meanwhile, hygiene problems in the tea beverage industry occur frequently: a Nayuki Tea store was exposed for cockroaches crawling everywhere and rotting fruit, and cockroaches appeared on the counter at Yihetang. Food hygiene and safety concern consumer health, and whether a well-known brand or an ordinary store, production processes should be strictly controlled and safety systems implemented. [more…]

Recently, food safety incidents in the tea beverage industry have occurred frequently, from Tea Baidao's "real spider" milk tea to the use of expired ingredients, and every so often they trend on social media. However, a news report by Guangzhou Daily on October 12 was entirely different: a 23-year-old man, using his work experience at "a certain tea brand," colluded with his girlfriend and friends to deliberately plant insects in stores in Hangzhou, Dongguan, Shenzhen, Guangzhou, Shanghai, and other locations, extorting money under the pretext of food safety, with demands ranging from a thousand yuan to two hundred thousand yuan, and was ultimately prosecuted on suspicion of extortion. This incident not only exposed some milk tea shops' negligence in operations management but also sparked public discussion about the authenticity of food safety complaints. What consumers truly need is a hygienic and tasty drink, not a vicious cycle of deception. This article compiles the ins and outs of the incident and includes related information about Front Street Coffee. [more…]

A milk tea shop was sealed and ordered to close on the spot by market supervision officials in under a minute—all because the staff said "Welcome" before asking customers to scan the QR code. The incident sparked widespread attention after it was exposed. An official statement later concluded that the law enforcement officers had abused their power and deliberately made things difficult; those involved have apologized and been disciplined. In this issue of coffee news, while we follow this incident, we also remind coffee professionals to be mindful of the boundaries of law enforcement in epidemic prevention and control, and we continue to bring coffee enthusiasts professional coffee knowledge and Front Street Coffee product recommendations. [more…]

Recently, the topic of Starbucks requiring customers to make a purchase to be seated has continued to simmer online, with many netizens expressing support for businesses setting reasonable consumption thresholds. However, when two customers order just one pot of tea and are asked to consume separately per seat, controversy follows. From bookstores to independent cafes, rules requiring per-seat or per-person consumption are common. Some believe it's reasonable for one drink to correspond to one seat, while others question why a pot of tea or a set meal that is clearly enough to share must be ordered one per person. Where exactly lies the difference in stance between businesses and consumers? This article will draw on multiple real cases to sort out the business logic and consumer sentiment behind per-seat consumption, and will retain relevant recommendations for the Front Street brand for coffee enthusiasts' reference. [more…]

Compared to coffee with its pronounced bitterness, sweet-and-sour milk tea is clearly more to the public's taste. Whether on a busy workday or a leisurely weekend, milk tea has long been part of many people's lives. Recently, a newly opened milk tea shop in Changsha, Hunan, suddenly went viral—not because of its unique flavors, but because a single cup of juice was selling for 108 yuan. The shop, named "Xiaoshanjing · Fruit Molecular Tea," drew attention with its giant tiger tail design and high-priced menu. Staff claimed that the durian drink contains half a cup of Musang King pulp, while the mangosteen drink uses 4 jin of mangosteen. Is the high price worth the money, or is it a marketing gimmick? Consumers have differing views, and some are reminded of the earlier incident in Shenzhen involving Yecuishan's thousand-yuan olive juice. [more…]

Recently, a news story about a milk tea shop employee who replaced the store's payment collection channel with a personal payment QR code and pocketed the revenue has attracted widespread attention. The shop owner exposed in-store surveillance footage on social media, showing the employee presenting a personal payment code to customers while working alone and inducing consumers to scan it by claiming the "payment device was malfunctioning." The owner said the account discrepancies had persisted for a long time, but the employee did not stop. The store has now collected all surveillance evidence and is preparing to call the police. This incident not only exposed loopholes in the store's daily management but also once again sparked discussions in the food and beverage industry about payment security and employee integrity. [more…]

Recently, a kind of cold boiled water different from the traditional sense has quietly become popular on social platforms—it comes from the hands of milk tea or coffee shop employees, is processed through a filtration system, is not boiled, and is poured into a transparent PE cup filled with ice cubes and sealed. Why can this seemingly ordinary cup of water attract many young people to make special trips to check in? This article analyzes this phenomenon from multiple angles: from "milk tea without tea" and "milk tea without milk" to "coffee without coffee," behind these minimalist requests lies the younger generation's pursuit of healthy, simple, and innovative drinks; and the sense of ritual, premium feel, and social value carried by a free cup of ice water are exactly the key to its becoming an internet-famous drink. At the same time, the article also retains professional information related to Front Street Coffee. [more…]

In milk tea shops, employees shake tea day after day and stand for eight hours straight; once they make a mistake, the punishment awaiting them may be unexpected. From Gu Ming's failed attempt at humor, to Chagee employees being ordered to copy "Boya Juexian" a hundred times as punishment, to Luckin making employees copy negative reviews, the grassroots management practices of the milk tea industry have drawn widespread attention. Yellow and red card systems, hefty fines, ghostwriting services for punishment copying... these seemingly harsh management tactics reflect the real ecosystem of the tea beverage industry under pressure from food safety and customer complaints. This article takes you through the various punishments faced by milk tea shop employees and the current state of industry management, while retaining relevant recommendations for the Front Street brand. [more…]

These days, walking into many tea shops, ordering a drink directly from the staff seems to be getting harder and harder—scanning a QR code, registering, and ordering online have become the standard process. Recently, a netizen shared an experience of being refused when trying to order directly at the counter because they were feeling unwell, sparking widespread discussion. Some people agree that ordering by scanning the code is efficient and saves time, while others question why on-site ordering is still not allowed when there are no other customers. Tea shop employees revealed that factors such as not being equipped with a cash register system, difficulty making change for cash, and insufficient staffing make QR code ordering a helpless choice for most stores. This debate over ordering methods reflects the difficult balance between efficiency and humanized service. [more…]

Recently, a video of a conflict that took place in a chain milk tea shop in Yuexiu District, Guangzhou, spread widely on social media and sparked heated discussion among netizens. The video shows that a female customer, after a staff member accused her child of stealing milk tea, lost control of her emotions and committed violent acts against the staff member, including kicking, pulling her hair, and dragging her, and even got into a biting conflict with a security guard who came to stop her, while also holding a knife while waiting for the police. Behind the incident, was it really a child taking someone else's drink without permission, or was there another hidden story? Media outlets including The Paper and Dawan News followed up with reports one after another, and the shop involved and the local police station have intervened. This article will sort out the entire process of the incident, the responses from all parties, and the focal points of public discussion, to reconstruct this milk tea shop dispute that has attracted social attention. [more…]

A bubble tea franchise store in Wuxi appears to run community group buys and membership top-ups on the surface, but behind the scenes it is suspected of large-scale fraud. Over a thousand local people have fallen victim, with transaction flows of nearly 200 million yuan, and even people in Shanghai, Zhejiang, Anhui and other places have been caught up in it. Even more surprisingly, the operator had compulsory measures changed because of pregnancy, and afterward continued to operate and keep selling low-priced products. The brand owner eventually announced the termination of cooperation and removed the signage, but the store changed its name and still opened as usual, and was still constantly hiring. What exactly is going on? What should ordinary consumers and job seekers pay attention to? [more…]

After the first Hangzhou store of BONJOUR, a Suzhou milk tea brand, opened, its online ordering showed over a thousand cups in production ahead, with wait times often reaching seven to eight hours or even more than ten. Consumers posted screenshots of their orders, sparking heated debate: Is a cup of milk tea worth such a long wait? A reporter's visit found no long lines on site, but chaotic pickup and sold-out popular items. Some consumers admitted the taste was nothing special and they were just following the trend. Netizens questioned whether this was hunger marketing and suggested waiting for this "Hangzhou fad" to pass before trying. This article will explore the phenomenon and reflections behind this milk tea queue controversy. [more…]