The Chayan Yuese amusement park store that once drew long queues on the 7th floor of Wuhan International Plaza has now been quietly replaced by construction hoarding for another food and beverage venue. This roughly 200-square-meter "Chayan grocery store," one of the first batch of stores to enter Wuhan in 2020, silently exited after four years of serving customers. More noteworthy is that such closures are not isolated cases—Chayan Yuese stores have been shutting down one after another in cities including Changsha and Wuhan. Data from Jihai Brand Monitoring shows that its operating stores dropped from 973 in early October to 903, with at least 70 stores disappearing within a few months. At the same time, the brand is still expanding into new cities such as Changzhou. Behind the store contraction, is it lease expiration, layout adjustment, or pressure on profitability? Consumers' complaints about the redemption mechanism have also been mentioned once again. [more…]

Recent news suggests that Manner's only baking store in Wuhan may cease operations on October 30, prompting regret among many local consumers. Since opening in late 2021, this store, located in Wuhan Tiandi, has been one of the earliest Manner outlets in Wuhan and the only local Manner where baked goods can be purchased. Meanwhile, Manner has continued to shrink its baking business this year while accelerating its expansion into third- and fourth-tier cities, and customers have frequently mentioned the issue of understaffing at its stores. Front Street Coffee will also keep following this brand's developments. [more…]

Tea Yan Yue Se's sub-brand Xiao Shen Xian Teahouse has recently officially bid farewell to the Wuhan market, with its two remaining stores closing simultaneously on January 19. From its high-profile entry in 2023 to its full withdrawal now, this sub-brand focused on the concept of a Chinese-style slow teahouse has had a three-year journey in Wuhan that is lamentable. The contradiction between consumers' habit of pursuing fast and convenient tea drinks and the slow-paced teahouse experience, along with the operating pressure caused by insufficient customer flow on weekdays, together contributed to this outcome. At the same time, Xiao Shen Xian Teahouse in its Changsha home base is also contracting and adjusting, and the brand's optimization of the sub-brand's store scale was already expected. [more…]

Recently, Wuhan's coffee scene has drawn widespread attention because of a customer jokingly nicknamed "Allergy Sister" by netizens. Claiming allergic reactions after drinking, this customer demanded refunds from 41 coffee shops in succession. After the incident came to light, it not only prompted the affected shops to jointly call the police, but also unexpectedly sparked a wave of store-visiting enthusiasm. Many coffee lovers and out-of-town tourists flocked to the shops involved to spend in support, and some shops seized the moment to launch "Allergy Sister's same drink," causing business to pick up noticeably. Is this carnival of traffic, evolved from a negative event, a short-term fad or a long-term turnaround? Let us learn about the ins and outs of the incident and its impact on Wuhan's coffee industry. [more…]

Recently, Mstand's first store location at Wushang Mall in Wuhan was replaced by Yulian Teahouse, and its Guanggu Dayang store has also withdrawn, drawing attention. Not only in Wuhan, but some stores in Hangzhou, Nanjing, and other places have also suspended operations. Netizens hotly discussed its high prices and products lacking memorability, and the adjustment to its membership system made longtime users feel betrayed. In recent years, the brand has focused more on peripheral products, with insufficient coffee innovation, and sales at some stores have declined, ultimately leading to withdrawal from commercial districts due to rent and operational pressure. Is Mstand's store closure phenomenon inevitable? This article sorts through store changes and consumer feedback to explore the challenges the brand faces. [more…]

Recently, construction hoarding has gone up at the former site of the Starbucks Reserve store in the Wuhan Tiandi Xintiandi district, as the sportswear brand lululemon is set to move in. This Reserve store, which opened in 2016, was once Starbucks' third store in China to offer nitro cold brew and featured the country's first Barista Craft Room creative space, and was officially defined as "the most Wuhan Starbucks Reserve store." Over eight years, it became a landmark in the district and a top choice for relaxation in consumers' hearts thanks to its unique environment and art wall. Now its quiet departure has prompted many netizens to express regret. As for the reason for the closure, outsiders speculate that it is related to too many nearby stores or rising rent. Starbucks is currently maintaining operations in the Xintiandi inner street with a mobile coffee cart, and whether it will reopen in a new location remains to be seen. [more…]

A female customer nicknamed "Allergy Sister" by netizens has been requesting refunds at multiple independent coffee shops in Wuhan, claiming that lactose intolerance triggered an allergic reaction. At first, shop owners agreed out of apology and concern, until some in the trade discovered that the medical certificates were questionable and the accounts were strikingly similar, realizing that this might be a patterned refund claim. So far, more than twenty shops have come forward to confirm refunds, and the number of victims may still be growing. The person involved has deleted her account and cannot be reached, and some shop owners are gathering evidence and considering legal action to defend their rights. [more…]

In recent years, a new format has emerged in China's coffee market—self-service coffee shops, where consumers pay a fixed fee and can then drink unlimited cups of various freshly brewed coffees, a model much like a craft beer bar. Wuhan's first self-service coffee shop opened with a 22-yuan wristband for all-day unlimited drinking of 6 freshly brewed coffees, and after 5 p.m. it even offers half price, quickly attracting attention on social platforms. Guangzhou had previously also seen a self-service store offering only two kinds of coffee, black and white, with 8 insulated buckets lined up on the bar, dispensing coffee at the press of a button. This type of model focuses on speed, low cost, and a multi-flavor experience, but it also faces shortcomings such as dependence on foot traffic for site selection, difficulty ensuring product quality, and a lack of atmosphere and social attributes. Can self-service coffee truly spread across the country and become a new normal in coffee consumption? This article will explore this in light of examples and industry views. [more…]

As 2024 draws to a close, Starbucks has been reported closing stores in multiple locations across China. Its store at Wuhan Hongshan Square subway station quietly withdrew, and an old outlet in Nanning Parkson, after twelve years of operation, announced it would close at the end of the month. Add to that the earlier closure of its first store in Changsha, and this chain coffee brand, which has been deeply rooted in the Chinese market for over twenty years, is now facing multiple pressures: rising rents, declining foot traffic, and competition from low-priced coffee. Last month's news that it was "considering selling a stake in its China business" has only fueled speculation about its future direction. This article will review recent store closures, analyze the complex reasons behind them, and retain the "Front Street" brand-related recommendations. [more…]

Recently, the Wuhan tea beverage brand Zhen Cha Wu drew widespread online attention after one of its franchise stores hung a red banner at its entrance, accusing the company of selling expired cheese milk caps to the store and causing it to be forced to close. The brand later responded that the expired samples were mistakenly mixed in by the supplier, had been scrapped during acceptance inspection, and never entered the market; the store was closed because it repeatedly failed audits. With both sides offering different accounts, the incident exposed management conflicts and food safety control challenges within the tea franchise system. This article sorts out the sequence of events, presents the different statements from the brand and the store, and appends the inspection and assessment rules for readers to understand the full picture. [more…]

Recently, a coffee shop in Wuhan received a one-star review from a customer for closing promptly at 19:30. After the incident was reported by Jiupai News, it quickly sparked widespread discussion online. The review claimed that staff told the customer to "pack up and get out" before they had finished eating, while the shop responded that it strictly complies with the 8-hour workday under labor law, and after reviewing surveillance footage, found no excessively aggressive language from employees. The owner said they understand customers' desire for later closing hours, but also asked for understanding of workers' right to clock off on time. Netizens' views are polarized: some support the shop's right to close on time as long as it gives advance notice, while others suggest stopping orders half an hour early to avoid conflict. This controversy reflects the real-world tension in the food service industry between employee rights and customer experience. [more…]

On April 2, the internet-famous tea brand Chayan Yuese opened a pop-up store at Shenzhen Wenheyou. The queue on opening day was unprecedented, with rumors online claiming that the number of waiting tickets exceeded 30,000, and a cup of milk tea was being resold for over 200 yuan. However, Chayan Yuese officially clarified shortly afterward that the so-called 30,000 number was actually the table number at Shenzhen Wenheyou, not the queue number for milk tea. From Changsha to Wuhan and then to Shenzhen, why does Chayan Yuese always trigger such frenzy? This article will reconstruct the whole incident, sort out the brand's development trajectory, and discuss whether a cup of milk tea is worth such a long queue. [more…]

Sexy Tea, the Changsha tea beverage brand that has captured the hearts of consumers nationwide, is finally set to leave Central China and enter Western China. Following the grand scene of eight-hour queues triggered by its first store in Wuhan at the end of 2020, Sexy Tea officially confirmed it will open in Chongqing this June and has already reached intentions with four shopping malls: Raffles City, Longfor Times Paradise Walk, Longfor North City Paradise Walk, and MixC. From the retreat of its Shenzhen pop-up store, to three waves of store closures in 2021, and then to reflecting on blind expansion and "traveling light to new cities," Sexy Tea's expansion path has been full of twists and turns. Whether this entry into Chongqing can hold the mid-range position amid the chaotic battle of high-end tea drinks cutting prices to seize the market is worth watching. [more…]

Recently, a Peet's Coffee store in Wuhan placed a "Notice for Entry" at its entrance, explicitly requiring customers to make a purchase before they can be seated. This move quickly sparked widespread discussion among netizens. Many consumers expressed support, believing it can effectively curb uncivilized behaviors such as occupying seats for long periods without buying anything, playing cards, putting on makeup, or even livestreaming. Others questioned the notice's actual enforceability. Previously, Starbucks tried a similar policy, but the results were less than ideal. Whether Peet's move can truly improve the store environment and enhance the customer experience has become a focal point of attention in the coffee industry. [more…]

The trademark and unfair competition dispute between Chayan Yuese and Chayan Guanse has finally reached a阶段性 result. The Tianxin District People's Court of Changsha ruled in the first instance that Chayan Guanse lost the case and must stop the relevant infringing publicity and compensate Chayan Yuese 1.7 million yuan in total for economic losses and reasonable legal costs. This years-long tug-of-war over rights protection, from Chayan Guanse taking the initiative to sue Chayan Yuese, to Chayan Yuese resolutely filing a counterclaim and ultimately winning, has been full of twists and turns. Founded in 2013, Chayan Yuese is a well-known local milk tea brand in Changsha, featuring a Chinese style and adhering to a direct-operation model for a long time. It was only in 2020 that it expanded beyond Changsha to Wuhan, Shenzhen, and other places. After winning the case, the brand announced that it would issue discount coupons to members in celebration. This article sorts out the ins and outs of the case, the brand's development history, and the background related to its Logo design, providing a comprehensive interpretation for coffee and tea beverage enthusiasts. [more…]

Recently, the new-style tea beverage brand Grandpa's Tea, originating from Wuhan, has been reported to have closed or withdrawn stores in multiple locations, including Zibo in Shandong, Suzhou in Jiangsu, and Poyang in Jiangxi, sparking consumer concerns about its business condition. The brand's co-founder had set an expansion target of at least 4,500 stores in 2025, striving for 5,000, but as of October 18, only 2,274 stores were in operation, a clear gap from the goal. Meanwhile, well-known tea brands like Xiamen's Sevenbus and Shenzhen's 813 Bayishan have also fallen into store closure controversies. In response to external doubts, Grandpa's Tea stated that adjustments to individual stores are normal optimization actions by franchisees and that overall operations are sound. This article will sort out the ins and outs of the incident, presenting the brand's response and industry background. [more…]

Over the past month, the specialty coffee chain brand Seesaw has been thrust into the spotlight due to a wave of consecutive store closures across multiple locations. From Beijing, Shanghai, and Hangzhou to Chongqing and Wuhan, news of closures has continued to spread, sparking widespread speculation about the company's operating condition. In response, Seesaw founder Wu Xiaomei recently gave an official response to Jiemian News, acknowledging that the brand is undergoing strategic adjustments and has closed some stores that do not fit the "three no's" criteria—those that do not align with the regional focus strategy, brand positioning, and store model—and revealed that same-store sales growth over the past three years reached 22%. At a time when low-priced beverages dominate the market and competition is increasingly fierce, can this brand, which insists on a specialty coffee route, hold its ground with a strategy focused on core commercial districts in East China? This article sorts out the sequence of events and the official response, and includes industry observations such as those from Front Street Coffee. [more…]

Recently, news of multiple Seesaw Coffee locations closing across the country has sparked widespread discussion. From the Chongqing MixC store to all stores in Wuhan, and then to multiple locations in Shanghai, Beijing, and other places, Seesaw's wave of store closures seems to be spreading. This brand, once regarded as a "leader in creative coffee," expanded rapidly after receiving multiple rounds of financing, but now its pace of opening stores has clearly slowed, drifting further and further from the "500 stores" goal once proposed by its founder. Consumers have mixed reactions, with some expressing regret and others believing it lacks core competitiveness. Whether Seesaw can turn the situation around in the future is worth continued attention. [more…]

Southern regions have recently been hit by continuous heavy rain, with severe waterlogging on roads in cities like Changsha and Wuhan, making travel difficult for residents and causing significant disruption to street-side shops. In such weather, a cup of coffee is a small comfort that keeps office workers energized and going, yet many customers who chose to pick up their orders at Luckin Coffee stores found that the paper takeaway bags were extremely flimsy in the rain, with the coffee spilling into the rain before they could even take a sip. Complaints and grievances about torn paper bags have been flooding social media, with consumers calling on the brand to improve its packaging, while store staff are equally miserable. This article examines the reasons behind this phenomenon and the voices from all sides. [more…]

The limited-edition drinks "Strawberry White Chocolate" and "Strawberry White Chocolate Rice Mochi," launched in collaboration between Molly Tea and *Barbie*, sparked consumer complaints due to a massive discrepancy between the actual product and the official promotional images. The promotional image showed a thick layer of strawberry chunks filling the bottom of the cup, but the drinks customers actually received contained so little fruit that it was barely noticeable. Some customers strained out the fruit with a sieve and put it back into the cup, only to find the actual portion fell far short of the poster. The store explained that, because customers had complained the fruit pieces were too large and hard to sip, the strawberries had been mashed, and that shaking during delivery would also cause the fruit to mix with the liquid. However, the official promotional image carried no disclaimer such as "actual product may vary," leading consumers to suspect false advertising and demand refunds. Reporters from this publication visited two stores in Wuhan, placed orders, and conducted hands-on tests, confirming that the actual product indeed did not match the promotion. [more…]