What does the after coffee dispute in a Guangzhou milk tea shop involve?

A video from a chain milk tea shop in Yuexiu District, Guangzhou shows a female customer kicking, pulling the hair of, and dragging an employee after the worker accused her child of taking milk tea without paying. The woman also scuffled with a security guard who tried to hold her back while the police were called.

The Paper, Dawang News and other outlets followed the case, and the store and local police station stepped in. Footage also shows the customer holding a knife while waiting for officers. Public discussion has focused on whether the child took the drink and on how staff handled the accusation, so the dispute is now a matter for the investigation.

Recently, a video of a conflict that occurred in a chain milk tea shop in Yuexiu District, Guangzhou, has spread widely on social platforms, sparking heated discussion among netizens. The video shows that a female customer, after a store employee accused her child of stealing milk tea, lost control of her emotions and committed violent acts against the employee, including kicking, pulling her hair, and dragging her, and even got into a biting conflict with the security guard who came to stop her, and while waiting for the police, she held a knife in her hand. Behind the incident, was it really the child who took someone else's drink without permission, or was there another hidden reason? The Paper, Dawang News, and other media have successively followed up with reports, and the store involved and the local police station have intervened. This article will sort out the entire process of the incident, the responses from all parties, and the focus of public discussion, to reconstruct this milk tea shop dispute that has attracted social attention.

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According to a report by The Paper today, a video of a physical conflict between a customer and a milk tea shop employee spread rapidly on social platforms, and the related topic once made it onto Weibo's trending list.

In footage shot by passersby, a female employee at the milk tea shop shouted outside, "Her kid stole milk tea and she still thinks she's justified," and this sentence directly enraged the child's parent.

Video source: Douyin platform)

From the video footage, it can be clearly seen that as soon as the employee finished speaking, the female customer immediately rushed forward and kicked her hard, then grabbed the employee's hair and dragged her outside the shop. Upon seeing this, passersby stepped in one after another to stop her and tried to mediate between the two sides, but during the dispute the woman continued to punch and kick the employee.

A nearby security guard came to the scene to find out what had happened after learning of the conflict. Seeing that the parent who had resorted to violence was about to leave, he intended to keep her there. But during the pull, the woman bit him, and the security guard immediately struck her back with a slap, and the two sides also became physically involved.

With the crowd and the security guard and others holding her back, the woman sat to one side with two children waiting for the local police station to arrive. During this time, she took a knife out of her backpack and held it in her hand, causing nearby people not to dare approach.

After the video was posted on social media, it triggered a strong reaction. The customer's behavior in the footage made viewers furious, with many saying that even if there was a reason, she should not have resorted to such violence against the employee.

But many others also questioned whether the cause of the incident was really as the employee said, asking, "Did the child actually steal or not?"

In response, a person claiming to be knowledgeable left a comment in the comment section saying that at the time, the employee had placed the prepared drink on the counter for a customer to pick up, and a child saw it and directly took the drink that did not belong to him and opened it to drink it, which was what led to the employee's shout at the beginning of the video, "Her kid stole milk tea."

At noon today, The Paper asked the store involved in the video about the situation. After verification, the conflict occurred yesterday, and the store involved is a chain milk tea shop in Yuexiu District, Guangzhou.

A colleague of the assaulted employee said in an interview with reporters that they had already called the police after the incident, but the interviewee did not know much about the follow-up handling. As for the employee beaten by the woman, the colleague said they did not know the physical condition of the person who was beaten, saying, "She did not go to work today and is resting at home. This matter has been handed over to the police station for handling. I do not know the specific details, and it is not convenient to say."

According to another report by Dawang News, an employee at the store involved told it, "The child suddenly ran over to steal (the milk tea). As soon as she (the parent) came over, she was highly emotional, and the security guard was also hit by her."

However, when reporters contacted the local police station in the jurisdiction to learn about the detailed process and handling of the incident, the staff said it was not convenient to accept an interview.

Image source: Internet

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The above content is compiled by CoffeeHunters, a coffee news website.