What does this tutorial coffee news report say about the milk tea hair complaint case?

A customer, Ms. Qin, reported finding curly hair attached to a lychee at the bottom of a milk tea cup, according to a video report posted on Weibo by Xibu Juece. She said the hair was not head hair and asked the shop to identify it and shut down for rectification. The store says the lychee tea was lidded rather than sealed, so the source of the hair is unclear, and it offered ten times compensation, which the customer refused. No further progress has been reported.

The case reflects wider hygiene problems in the tea beverage sector. Nayuki's Tea outlets were exposed over cockroaches and rotting fruit, and a Yeehotang counter was found with cockroaches. Food hygiene directly affects consumer health, so both well-known brands and small shops are expected to control production processes strictly and follow safety systems. The dispute remains unresolved as of the latest report.

Recently, a woman discovered curly hair attached to a lychee at the bottom of her cup after drinking milk tea, sparking public concern. The store involved responded that the lychee tea was covered rather than sealed, so the source of the hair remains unclear; the store is willing to pay ten times compensation and accept investigation, but the customer refused compensation and demanded the store be shut down for rectification. Meanwhile, hygiene problems in the tea beverage industry occur frequently: Nayuki's Tea outlets were exposed for cockroaches crawling around and rotting fruit, and a Yeehotang counter was found with cockroaches. Food hygiene and safety concern consumers' health; whether a well-known brand or an ordinary store, production processes must be strictly controlled and safety systems implemented.

A milk tea shop has once again been exposed for food hygiene hazards.

On September 26, a female consumer reported that "after drinking the milk tea, hair appeared on the lychee."

Subsequently, the milk tea shop responded to the matter of "hair found on lychee."

According to a video report posted on Weibo by Xibu Juece, the incident unfolded roughly as follows: a netizen uploaded a video saying that she bought a cup of lychee tea at the milk tea shop, and after finishing it, found curly hair attached to the surface of the lychee in the cup.

The video states that the customer, Ms. Qin, said: after drinking the milk tea, she opened the packaging to eat the lychee settled at the bottom, and saw curly hair stuck to the lychee in the drink.

Ms. Qin also said that the curly hair was not head hair, and she hoped the shop would find out exactly what kind of hair it was and shut down for rectification.

In response to the food hygiene issue exposed this time, the milk tea shop's staff said that the lychee tea was not sealed when sold but packaged with a lid, and there are multiple possibilities for how the hair appeared; the source of the hair cannot yet be determined.

The milk tea shop staff also said: they are willing to offer the customer ten times compensation and cooperate with normal investigation procedures.

However, the customer explicitly stated that she would not accept ten times compensation.

As of now, there has been no further progress in the incident.

Food is the first necessity of the people, and the importance of food hygiene is self-evident.

In fact, this is not the first time food hygiene incidents have occurred in the tea beverage industry.

Last month, in August, the well-known internet-famous tea beverage brand Nayuki's Tea made Weibo's trending list due to food safety problems.

On August 2, Xinhua News Agency published an article stating: a Nayuki outlet had many hygiene problems, such as cockroaches crawling around, rotting fruit, unwashed rags, and inaccurate labels.

Afterwards, Nayuki's Tea posted on its official Weibo: "We accept the penalty, feel deeply pained, and offer sincere apologies to consumers," and immediately launched self-inspection and self-correction, requiring all store employees to strictly follow production processes and eliminate any non-compliant behavior.

This month, in September, a Yeehotang milk tea shop in Liuzhou was also exposed for hygiene problems such as cockroaches at the store counter.

The official account subsequently posted on Weibo: a special task force was set up immediately to thoroughly investigate and rectify the store involved.

Finally.

As food enterprises, food hygiene and safety are of paramount importance. Regardless of the brand in the food industry or whether it is well known, food hygiene and safety must be strictly controlled. After all, only on the premise of ensuring food hygiene and safety can a longer-lasting brand be built.

How the food and beverage industry conducts food safety management is a question every practitioner should consider. As practitioners in the food industry, we must provide certain guarantees and attach importance to food hygiene and safety. Strengthening attention to food hygiene and safety issues and implementing a strict food hygiene and safety system is being responsible to one's own brand and also to consumers.

Food hygiene issues are directly related to consumers' physical health and life safety. As consumers, we likewise cannot ignore food hygiene issues in daily life.

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The above content is compiled by CoffeeHunters, a coffee news website.