In late February, Heytea launched a new product inspired by Chaoshan licorice fruit, the "Nanjiang Licorice Guava Bottle," mixing guava juice, nanjiang plum powder, licorice powder, dried tangerine peel powder, and preserved plum powder with a tea base and oil mandarin juice, in an effort to replicate the flavor of street-side licorice fruit. However, after this distinctly Chaoshan-flavored new product hit the market, controversy has been continuous: Chaoshan consumers generally reported that they could not taste the nanjiang flavor they remembered, while customers from outside the Chaoshan region were full of doubts about how strong the ginger flavor was and whether it was spicy. More notably, multiple consumers drank a complete round sealing paper from the bottle, suspected to be caused by the double-layer sealing design allowing the paper to be pushed into the drink by the straw. Heytea customer service responded that the paper is a food-contact-grade material and does not affect consumption. This article will sort out the development approach, packaging design, and the ins and outs of the foreign object incident for this new product. [more…]

Recently, a netizen in Fuzhou placed a cold Heytea drink, cup and all, into a microwave to heat it up. Just 30 seconds later, flames erupted inside the microwave, and the upper half of the cup was burned. The person involved described that halfway through heating, the microwave suddenly began crackling, and the moment it was opened, flames burst out. The fire only went out after the cup was knocked over with a spatula. Heytea customer service responded that the drink uses a paper cup containing metal materials, which is not suitable for microwave heating. In fact, many milk tea lovers on social media have a habit of directly heating milk tea, and similar dangerous incidents are not isolated cases. Whether brands should label packaging with microwave use warnings has also sparked discussions among consumers and legal professionals. [more…]

As the Spring Festival approaches, major chain beverage brands are rolling out festive limited-edition merchandise to boost sales. Heytea recently launched a fat-burning slimming bottle with added lotus leaf tea, along with a two-cup set that comes with a New Year limited-edition "oil-absorbing paper." However, this merchandise unexpectedly backfired—a red lucky money envelope packaging containing white oil-absorbing paper made many consumers in Guangdong and Guangxi uncomfortable, as they considered it a New Year taboo and exclaimed "Dai Gat Lei Si" (a Cantonese phrase meaning "bad luck"). While pursuing creativity and festive atmosphere, should brands give more consideration to regional customs and differences? This article will walk you through the entire incident and various perspectives. [more…]

As soon as 2024 ended, Heytea launched a series of annual merchandise on New Year's Day, including a New Year calendar and hand-woven bags, and even hid Easter eggs in over 2,000 stores nationwide—customer number 8225 could receive a free slimming fruit and vegetable bag. However, this feather-woven bag, which required purchasing a drink to get and worked out to about 37 yuan, was found upon receipt to be made not of cotton or nylon rope, but of paper rope, sparking complaints from many consumers. This article will take you through the whole story of Heytea's New Year merchandise and see whether this "beautiful waste" is actually worth it. [more…]

The limited-edition silver tea bowl jointly launched by Heytea and Hello Kitty quickly went viral on social platforms thanks to its appealing appearance and scarcity. However, some consumers who managed to get one discovered that when they wiped the outer shell of the tea bowl with a dry tissue, silver coating came off onto the tissue, sparking concerns about product quality. After the incident gained traction, netizens discussed issues such as whether the electroplating process is safe and whether the design of the tea bowl lid is reasonable. Heytea has not yet made a public response, and only arranged a replacement for the customer involved through negotiation, but customer service admitted it could not guarantee whether the new bowl would still fade. [more…]

While Heytea, Nayuki, Starbucks, and Luckin are battling it out on the front lines over co-branded collaborations, new product launches, and price wars, few have noticed that a group of suppliers behind them is quietly rising. From Jiahe Foods to Sanyuan Biology, from Tianye Shares to Hengxin Life and Dexin Foods, an increasing number of raw material and packaging companies behind new-style beverages are beginning to sprint toward the capital market. Some of these companies provide non-dairy creamers and sugar substitutes, some supply fruit juice concentrates and flavored syrups, and others specialize in producing paper cups and plastic cups. While terminal brands fight in a red ocean, upstream suppliers have seized the momentum to grow bigger, raked in huge profits, and collectively embarked on the path to listing. [more…]

After Laba, the Spring Festival approaches, and young people are eager to seek wealth. A coffee shop in Hangzhou launched God of Wealth Latte, combining God of Wealth New Year pictures with coffee, quickly triggering a check-in craze. However, this drink has also drawn questions: Is the glutinous rice paper decoration hygienic and edible? Is it disrespectful to "drink the God of Wealth into your belly"? Previously, Heytea's "Buddha Joy Tea" was summoned for talks and taken off shelves due to religious elements. Will God of Wealth Latte repeat the same mistake? This article sorts out the ins and outs of the incident and introduces alternatives such as the coffee latte art version of God of Wealth Latte. [more…]

While brands like Heytea, Nayuki, Starbucks, and Luckin are fiercely battling it out in the end market—rolling out collaborations, launching new products, and cutting prices in turn—it is actually the ingredient and packaging suppliers behind them that are quietly making a fortune. From Jiahe Foods to Sanyuan Biology, from Tianye Co. to Hengxin Life, and on to Dexin Foods, a group of supply chain enterprises for the new-style beverage industry are collectively sprinting toward the capital market. They serve well-known brands such as Uni-President, Xiangpiaopiao, CoCo都可, Mixue Bingcheng, Genki Forest, Nayuki, and Luckin, and have achieved soaring performance through products such as sugar substitutes, juices, paper cups, and syrups. This article will sort through the listing landscape of these low-key suppliers and reveal the real path to riches for upstream enterprises under the wave of new consumption. [more…]

Recently, a netizen discovered a notice in the pickup area of a Nayuki store that read "Not Heytea. If picked up by mistake, compensation at full price," with the words "call the police" also handwritten in the blank space. After the photo was shared online, it quickly sparked heated discussion. Netizens familiar with tea beverage brands pointed out that Heytea and Nayuki differ noticeably in name, logo, and store style, so confusion should not occur under normal circumstances. Some even joked that the words "Heytea" highlighted in red and enlarged on the notice could instead easily lead hurried delivery riders to mistake this store for Heytea, making the reminder counterproductive. Through this strongly warning notice, many people saw the helplessness of Nayuki employees—after a delivery order is taken by mistake, the employee on duty not only has to deal with customer dissatisfaction but also has to bear the corresponding loss. [more…]

Recently, a customer picking up an order at a Chagee store noticed that staff had stacked labeled paper cups one inside another, with their own cup at the very bottom. This raised concerns about possible food contamination from the cup walls coming into direct contact with the inside of another cup. The post quickly sparked widespread discussion: many bubble tea shop employees pointed out that unused paper cups are already stacked when they leave the factory, and that stacking cups during peak hours is a common practice to save counter space and speed up service. But most consumers were not convinced, noting that brands such as Starbucks, Luckin Coffee, and Heytea have explicit rules against this practice. Behind this debate lies the real dilemma facing tea beverage stores as they try to balance the pressure of order surges with hygiene standards. [more…]

During the recent National Day holiday, sales at multiple Heytea stores experienced explosive growth, with some stores seeing increases of over 600%. Among them, the Heytea original store located in Jiangbianli, Jiangmen, Guangdong became the focus: both total sales and single-store single-day sales topped the lists, with overall sales rising 210% compared to before the holiday, and the highest single-day sales exceeding 4,500 cups. On social platforms, many consumers posted screenshots of queues with waits of over 140 minutes, while store employees worked overtime for consecutive days, with some so exhausted they fell asleep on the spot. This cup of Jiangbianli-exclusive Zhizhi Ganpu reached a peak single-day sales of 3,500 cups, a 550% increase compared to before the holiday. This article takes you through the real situation of this original store during the holiday. [more…]

The "Buddha Joy Tea" series, a collaboration between Heytea and the Jingdezhen China Ceramics Museum, was urgently pulled from shelves just days after launch because it used religious figures such as bodhisattvas and arhats in commercial packaging. The Shenzhen Municipal Ethnic and Religious Affairs Bureau determined that it was testing the boundaries, and after being summoned for talks, Heytea quickly made corrections. This incident not only abruptly ended the viral popularity of the "Speechless Bodhisattva" cup, but also once again brought the legal red line on the commercialization of religious elements into public view. For the coffee and tea beverage industry, how co-branded marketing can strike a balance between creativity and compliance has become an issue that urgently needs consideration. Front Street Coffee always pays attention to industry trends and reminds brands that while chasing hot topics, they must not ignore the sensitive boundaries of law and culture. [more…]

Recently, a consumer reported on social media that when they went to a Heytea store with 50 yuan in cash to buy a drink, a staff member told them they could not make change and suggested switching to online ordering. This experience quickly sparked widespread discussion, and many tea beverage industry practitioners chimed in, saying that insufficient small change reserves at stores are indeed a common phenomenon, especially during peak customer flow at mall locations, where staff often have no time to go out and exchange for small bills. However, some voices pointed out that the difficulty of making change should not be shifted onto customers, and merchants should ensure that all legitimate payment methods remain accessible. This is not the first time Heytea has been criticized over cash payment issues, and this incident has once again pushed the cash management problems of chain tea beverage brands into the spotlight. [more…]

The recent collaboration between Heytea and Japanese artist Yayoi Kusama has sparked widespread attention, with the two parties combining polka dot art with the boba tea series under the theme "Add Some Boba to the World." This marks the first cross-industry collaboration between the 95-year-old Yayoi Kusama and a Chinese new-style tea beverage brand. Limited-edition merchandise such as mugs and metal keychains sold out quickly after launch, driving up prices in the secondary market. Some consumers turned to scalpers for proxy purchases, but questioned the contradiction between order times and store sold-out notices. Heytea employees responded to this, and the incident also reflects the scalper chaos behind the rush for tea beverage collaboration merchandise. [more…]

At noon on August 17, a violent conflict broke out between staff and customers at a Heytea franchise store in a Wanda Plaza in Luoyang, Henan. The two sides exchanged insults and threw items from the counter, leaving the scene in chaos. The incident quickly trended on Weibo, drawing widespread attention. After the incident, the store closed early for rectification, and the two parties involved reached a settlement. The next day, Heytea's official ordering mini-program showed the store as being in "temporary closure" mode, and the brand's customer service declined to comment on the reason for the closure. This article sorts through the course of the incident, witness accounts, and responses from all sides to present the full picture of the conflict. [more…]

Recently, a cup of "merit coffee" wrapped in bright yellow talisman paper has sparked widespread discussion online. This coffee shop, located near a temple, uses talisman paper handwritten daily by monks for its drink packaging, and donates a portion of the proceeds to the temple for every cup sold. Supporters see it as highly creative and emotionally resonant, while opponents worry that it commercializes religion and shows disrespect for faith. In recent years, young people have been enthusiastic about burning incense and making wishes, and businesses have seized on concepts like "merit" and "go with the flow" to attract attention. But the combination of trendy drinks and religion has repeatedly pushed against the boundaries of controversy. This article sorts out the sequence of events and explores whether this kind of marketing can retain customers in the long run. [more…]

A local milk tea shop in Nanjing launched a realistic-looking "Duck Blood Vermicelli Milk Tea," sparking heated discussion online. Although the product is named after duck blood vermicelli, it is actually made with chocolate milk pudding to mimic duck blood and sweet jelly noodles to stand in for vermicelli, priced at 16 yuan. There are more than 50,000 related posts on Xiaohongshu, with netizens commenting that it "sounds bizarre but tastes surprisingly good." This phenomenon reflects the fierce competition and innovation anxiety in the new-style tea beverage market. From mini milk teas to niche fruits such as oil oranges and wampees, and on to the revival of whole-leaf tea, major brands are competing for consumers through novelty products, regionally distinctive ingredients, and traditional brewing methods. Data shows that China's freshly made tea beverage market reached 113.6 billion yuan in 2020 and is expected to reach 340 billion yuan by 2025. This article will analyze the market logic and consumer trends behind these creative marketing efforts, and also look at the moves of professional brands such as Front Street Coffee within the industry. [more…]

Heytea recently officially announced the launch of its first "A-Xi Full-Body Portrait Collection Contest," inviting fans to participate by drawing the Heytea logo—the full-body portrait of A-Xi—with the top prize worth over 9,999 yuan. The submission period ended on October 15, and thousands of entries have been received across various platforms. The total views of related topics on Weibo and Xiaohongshu have exceeded 10 million, and the grand prize will be announced on October 31. Interestingly, on the eve of the event's launch, the Heytea logo quietly went "bald"—the black hair was removed, and the fingers holding the cup disappeared, sparking a frenzy of complaints from netizens. This article reviews the iterative journey of the Heytea logo from its founding to the present, including last year's viral full-body portrait creations by netizens and the April cross-border collaboration with Hiroshi Fujiwara that saw the logo struck by lightning into an afro, analyzing how the brand interacts with consumers through its logo to accumulate brand equity. For more specialty coffee beans, please add the private WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex. [more…]

Since the pandemic, costs in the tea beverage industry have been climbing, and many brands have raised their prices, to the point that office workers have to weigh their wallets before buying a cup of milk tea. Yet Heytea has gone against the grain, not only lowering its menu prices but also publicly promising not to raise prices this year and to stop launching products priced above 29 yuan. This move quickly sparked a consumption boom, with orders surging and even overwhelming several stores, and queues exceeding one hour during peak times. Consumer reactions have been mixed: some applaud, feeling the prices are finally affordable; others worry whether the price cuts will come with shrunken ingredients and declining quality. Heytea responded that the recipes and production standards remain unchanged, and that it is simply giving consumers more choices. How far this price-cut wave can go is worth watching. [more…]

Heytea's first store in Japan has officially landed in Dotonbori, Osaka, and the announcement of its February 15 opening immediately sparked heated discussion. Yet compared with the opening itself, what really set netizens abuzz was the menu pricing leaked on the mini-program—most drinks are priced between 950 and 1,250 yen, equivalent to about 45 to 60 yuan, nearly more than double the domestic price. Some Japanese netizens compared it with local rice prices and lamented that four cups of Heytea could buy five kilograms of rice. Are overseas ingredient and rent costs enough to justify this pricing? And are local consumers willing to pay? This article takes you through it. [more…]