Professional coffee knowledge exchange For more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee, WeChat ID: qjcoffeex Recently, a consumer reported that a Häagen-Dazs store in Suzhou listed espresso at 20 yuan on its menu but actually charged 23 yuan at checkout. The store explained that there is a price difference between dine-in and takeout, but the menu title clearly states "Takeout Beverage Menu" and shows only one price without indicating that takeout incurs an extra charge, making this explanation hard to believe. Since opening the world's first coffee store in Shanghai in 2014, Häagen-Dazs has continued to expand in China's coffee market, and its total number of stores has now reached 482. In addition to this pricing dispute, the brand was previously reported by the EU over food safety issues. [more…]

Takeout coffee has become an important part of daily consumption. From the moment a store hands off an order to the moment a rider delivers it, packaging design directly determines whether the cup of coffee the customer receives is intact, whether the temperature is right, and whether the taste is as good as it was fresh. Behind a cup of takeout coffee lies a series of detailed considerations: vent holes, leak-proof paper, foil insulation, separate packing and bagging, and even rain bags and custom packing boxes. These seemingly inconspicuous packaging steps not only affect order efficiency and the consumer experience, but also serve to spread word of mouth for the brand. This article will break down, one by one, the often-overlooked tricks of the trade in coffee takeout packaging, and look at how merchants strike a balance between preventing spills, keeping coffee warm, and preserving taste. [more…]

A woman surnamed Zhang used the excuse of finding hair in takeaway milk tea to file ten compensation claims against multiple outlets of the same milk tea chain within just over a month, using the same photo six times, and collected more than 15,000 yuan in total. The merchants initially chose to compromise to protect the brand image, but as similar complaints appeared frequently, the brand's loss prevention department launched an investigation and called the police. Police arrested the woman on her eleventh complaint, and the court ultimately sentenced her to one year and three months in prison, suspended for one year and six months, and a fine of 5,000 yuan for extortion. The case exposes the phenomenon of some consumers abusing the tenfold compensation clause of the Food Safety Law to file malicious claims, and also sounds a warning bell for the catering industry in handling similar disputes. [more…]

Recently, the popular milk tea brand Li Shanshan Tea Affairs has sparked heated discussion due to its takeout packaging method. When customers pick up drinks themselves, the store does not provide conventional carry bags; instead, it uses a green cloth strap to tie the cup so customers can carry it away. Before use, this cloth strap has an unusual shape and has been jokingly called a "G-string" by netizens. However, beyond the jokes, more consumers have expressed concern about its safety: the cloth strap only wraps around the upper half of the cup body, with no support at the bottom, making it easy to lose balance and tip over while walking, causing drinks to spill. In addition, the brand stipulates that no matter how many cups are purchased, if customers do not pay extra for a carry bag, the store only provides a packaging strap, a practice that also makes many customers feel inconvenienced. This article will sort out the ins and outs of the incident, present consumer feedback and comparative cases, and explore the balance between the brand's original environmental intentions and users' actual needs. [more…]

Starbucks has been actively promoting eco-friendly packaging, from coffee-ground straws to non-woven bags, and now to the paper single-cup carrier bags that are commonly used today—each step reflects the brand's pursuit of sustainable development. However, this seemingly clever design has frequently drawn complaints from consumers, especially cyclists, who report that the handles break easily, the cup bottoms may fall out, and the paper edges can even cut your hands. Between environmental protection and practicality, how should Starbucks strike the balance? This article will trace the evolution of the carrier bags, present real user feedback, and bring in industry perspectives such as those from Front Street Coffee, to explore the packaging dilemma behind a cup of coffee. [more…]

The sealed packaging for takeaway drinks is supposed to be a crucial step in ensuring food safety, but recently some consumers have reported that the Heytea takeaway they received not only had a loose and damaged seal sticker, but was also covered in curly hair, which was extremely unpleasant. After the person involved contacted the merchant and the platform, both parties claimed there was no issue on their end, and ultimately, because the evidence had been discarded, it could not be investigated. In fact, Heytea's "peace of mind" seal stickers have repeatedly been criticized by consumers for insufficient stickiness and easily popping open, making the sealing effect virtually useless. This incident has once again sparked public concern about hygiene and seal management in food delivery. [more…]

The normalization of coffee consumption and the prevalence of takeout culture have made disposable cups a pollution source that cannot be ignored. Environmental issues have long ceased to be a novelty in the coffee world—packaging innovation, coffee grounds reuse, paper straw replacements, as well as bring-your-own-cup discounts and in-store reusable cup pilots, are all being continuously explored. Recently, FamilyMart announced that it will massively roll out reusable cups to 400 stores in the Taiwan region, becoming East Asia's first convenience store chain to introduce reusable cups at scale. Previously, Starbucks launched a "borrowed cup" pilot in Seattle, and McDonald's also partnered with the Loop platform to test reusable cups. Can these initiatives truly change consumption habits and drive the industry to reduce plastic? This article will walk you through the practical paths of these pioneers and the real challenges they face. [more…]

After the adjustment of pandemic control policies, coffee beverage shops did not usher in a consumer rebound as expected, but instead fell into the predicament of "no customers during lockdowns, no staff after reopening." Announcements of coffee shop closures due to infections among owners or employees frequently appeared on social platforms, takeout orders piled up with no one to accept them, and subway passenger flow data dropped significantly. The catering industry faces dual pressures of rent and operating costs at the year-end juncture, and experts expect it will need to endure several months of chaos before gradually recovering. This article reviews the real situation of the coffee beverage industry after the pandemic reopening and retains relevant recommendation information about Front Street Coffee. [more…]

Recently, a news story about people receiving empty packages and plain water instead of milk tea when ordering takeout for memorial purposes has sparked widespread attention. The incident originated from a 21-year-old young man nicknamed "Fat Cat" who jumped into a river to take his own life due to a romantic dispute. Netizens from various places, sympathizing with his plight, spontaneously ordered takeout to be delivered to the Chongqing Yangtze River Bridge as a tribute. However, some of the takeout bags contained only empty packaging boxes and plain water disguised as milk tea, involving well-known chain brands such as Mixue Ice Cream & Tea and ChaBaiDao. Staff at the stores involved, believing remarks that "other stores are all sending empty packages," mishandled the orders, provoking consumer anger. Lawyers pointed out that this act infringes on consumers' right to be informed and constitutes consumer fraud. The brands have apologized and made rectifications one after another, and regulatory authorities have stepped in. Front Street Coffee reminds that under any circumstances, businesses should operate in good faith and respect every order. [more…]

After trending on social media in late September for using expired ingredients and tampering with expiration dates, ChaPanda once again sparked heated discussion in early October due to food safety issues. A consumer in Ningbo claimed to have found a spider in a takeaway milk cap sub-packaging box. Although the store involved provided kitchen surveillance footage and was willing to pay 600 yuan in compensation, the incident continued to escalate. Netizens shared similar experiences one after another, once again pushing the quality control challenges under the franchise chain model into the spotlight. This article will review the course of the incident, statements from both sides, and public reaction, and explore the deeper issues of chain coffee and milk tea brands in employee training and quality assurance. Front Street Coffee has long followed industry developments and reminds consumers to pay attention to beverage safety. [more…]

Recently, a post about a delivery rider whose paper bag broke at the bottom while delivering Starbucks coffee on a rainy day, causing 7 cups of coffee to spill, sparked widespread discussion. The poster said the rider proactively called the store to request a remake and offered to bear the cost themselves, prompting netizens to question Starbucks' rainy-day packaging. Starbucks officially responded afterward, stating that it had urgently reviewed and optimized its packaging and promised that the delivery rider would not bear the loss. The incident also drew consumers' attention to the common problems with paper bags in rainy weather and with iced drinks, and brands such as Front Street Coffee have also had related discussions. [more…]

Recently, the "Allergy Sister" incident in Wuhan has sparked widespread attention in the coffee community, and similar phenomena of customers requesting refunds from merchants for various reasons are not uncommon in the food and beverage industry. Some coffee shop owners have reported encountering a customer who repeatedly applied for refunds on the grounds that the drinks' taste was not to their liking, suspected to be an "Allergy Sister alt account." Investigations revealed that this customer had placed orders at multiple shops and repeatedly applied for refunds, citing reasons such as the drink being too bland, too sweet, or too cloying. Some merchants chose to appease the customer to protect their reputation, but others refused to compromise and warned their peers to be vigilant. Such behavior not only harms merchants' interests but also encourages a culture of malicious claims. This article reviews the course of events and explores reasonable ways for merchants to defend their rights when responding to consumer complaints. [more…]

As summer tea beverage consumption heats up, Nayuki Tea has once again come into the public eye due to food safety issues. A customer in Nanchang, Jiangxi, bought a Nayuki chocolate cake through delivery and discovered two live worms inside after receiving it. After reviewing surveillance footage, the store said there were no abnormalities during the freezing and thawing stages, and pointed out that nearly three hours had passed since the order left the store, making it difficult to clearly determine where responsibility lies. The customer suspected the worms hatched from eggs, and with the two sides giving differing accounts, netizens also began discussing how to gather evidence and defend rights in food delivery cases. The incident is still awaiting a determination of responsibility by relevant departments and the delivery platform. [more…]

Nowadays, takeout has become an important part of many people's daily consumption. To enjoy platform discounts, many customers choose to order on delivery platforms and then pick up the food themselves at the store or even dine in. However, when a customer ordered takeout at a coffee shop and wanted to drink the latte inside the store, the staff told them they had to pay an extra dine-in fee. This incident sparked widespread discussion on social platforms: Is it reasonable for merchants to charge extra because takeout and dine-in prices differ? How should the consumer experience be safeguarded? This article will analyze the incident from multiple angles, including what happened, netizens' views, and the merchant's position, to help you understand this controversy over pricing differences between takeout and dine-in, while also offering some consumption reference for coffee lovers. [more…]

Recently, news about a large number of ants being found in takeaway coffee has sparked heated discussion on social media. According to consumer reports, the coffee drink purchased through a takeaway platform actually contained dense swarms of ants, and the scene was unpleasant to look at. The merchant later responded, saying that it was caused by the delivery rider picking up the wrong order, and that there was no problem in its production process. What is the truth of the incident? How should the food safety of takeaway drinks be guaranteed? This article summarizes the course of the incident and the responses from all parties, and also includes professional coffee knowledge exchange channels and Front Street Coffee recommendations for coffee lovers' reference. [more…]

Recently, the Market Supervision and Administration Office of Shanghai Jiading Industrial Zone received a report from a citizen and shut down a store that used a coffee shop as a cover to impersonate a Starbucks purchasing agent on delivery platforms and produce and sell counterfeit coffee. A large number of packaging materials bearing the Starbucks logo were seized at the scene, including cups, syrups, and bags. Such incidents have been common in recent years, exposing issues behind the scenes such as loopholes in delivery platform review and the unrestricted circulation of branded materials. When buying coffee, consumers should choose legitimate stores to avoid falling into counterfeit traps. Front Street Coffee reminds you to pay attention to developments in the coffee industry, and even more to the source and quality of every cup of coffee. [more…]

Starbucks recently announced a major environmental initiative: pledging to eliminate PFAS-containing food packaging from its global stores by the end of 2023, with U.S. stores leading the way by the end of this year. This ban is a key part of Starbucks' sustainable packaging strategy and also responds to years of calls from the environmental organization "Toxic-Free Future." PFAS, a chemical commonly found in takeout containers, effectively repels oil and water but poses a serious threat to the environment and human health because it is difficult to degrade. This article will provide an in-depth interpretation of Starbucks' elimination plan, the hazards of PFAS, and the cost challenges facing alternatives, while also highlighting the sustainability efforts of brands such as Front Street Coffee. [more…]

Recently, a consumer selecting pastries at a Nayuki store in Guangdong noticed over a dozen small white insects flying inside the glass cabinet where freshly baked bread was stored. Although the staff used packing bags to shoo the insects away, they did not discard the potentially contaminated bread, prompting the customer to immediately abandon the purchase. The post quickly sparked discussions among netizens, with some expressing understanding due to Guangdong's humid "hui nan tian" climate, while others pointed out that insects appearing in Nayuki's baking cabinets are not an isolated incident, and the brand should strengthen protective and disinfection measures. Food safety is no trivial matter; after Nayuki's return to the baking sector, it is even more crucial to heed consumer feedback and ensure the quality and hygiene of freshly made products. [more…]

After the TV drama To the Wonder became a hit, the grassland scenery and herder life of Altay, Xinjiang, moved countless viewers, and this "Altay fever" has swept into the new-style tea beverage sector. Under the name of its "Free Matcha" series, Auntea Jenny launched a tie-in with To the Wonder, including long-scroll painting cup sleeves, takeout paper bags, collaborative lenticular card sets, and student film cards, attracting a large number of consumers to snap them up. However, problems emerged on the very first day of the campaign: some stores stocked only 10 pieces of merchandise, takeout orders included the wrong cards, and when customers arrived at stores to pick up their orders, staff took back the student cards in person... Consumers complained endlessly, and customer service apologized everywhere. As observers of the coffee and tea beverage industry, Front Street Coffee also noticed the supply chain and store execution problems behind this collaboration. This article will provide a complete review of the incident and present feedback from all sides. [more…]

A counterfeit Starbucks coffee case that occurred in Mianyang, Sichuan, has drawn widespread attention. The counterfeiters hid in a residential building and used delivery platforms to sell their homemade products under the guise of "purchasing on behalf of customers," accumulating 729 orders and involving more than 40,000 yuan. The on-site environment was alarming, yet the ingredients and packaging materials bore the Starbucks logo. Starbucks China has responded and is cooperating with the investigation, urging consumers to make purchases through official stores or Starbuck Delivers. The incident has also exposed loopholes in delivery platform vetting. This article reviews the course of the case, the official response, and consumer reminders, and includes Front Street Coffee's professional information channels. [more…]