How was coffee made and what does a worm-in-cake claim show about delivery food safety?

A customer in Nanchang, Jiangxi Province, ordered a chocolate cake through a delivery platform from a Nayuki Tea store and found two live worms inside. The store reviewed surveillance footage and said the freezing and thawing stages showed no abnormalities. Because nearly three hours passed after the order left the store, the store argued responsibility could not be clearly assigned.

The customer said the outer packaging was never opened and suspects the worms hatched from eggs during delivery. The store offered to remake and redeliver the cake, which the customer declined. The case now awaits a determination by relevant government departments and the third-party delivery platform, and the dispute has drawn online discussion about evidence collection for delivery food, much as the coffee making process is scrutinized step by step.

As summer tea beverage consumption heats up, Nayuki's Tea has once again entered the public eye due to food safety issues. A customer in Nanchang, Jiangxi Province, ordered a Nayuki chocolate cake through delivery and found two live worms inside after receiving it. The store reviewed surveillance footage and stated that there were no abnormalities during the freezing and thawing processes, and pointed out that nearly three hours had passed since the order left the store, making it difficult to clearly determine where responsibility lies. The customer suspects the worms hatched from eggs, and the two sides disagree. Netizens have also begun discussing evidence collection and rights protection for delivery food. The incident is still awaiting determination of responsibility by relevant departments and the delivery platform.

The reason Nayuki's Tea is widely known is that, in addition to its signature fruit teas, its dessert line also has quite a few fans. As midsummer arrives, tea beverage stores are once again ushering in a consumption peak. However, just as this summer has begun, Nayuki has made headlines due to a food safety dispute.

Recently, a consumer in Nanchang, Jiangxi Province, reported that they ordered Nayuki's chocolate cake through a delivery platform, and after opening it, actually found two still-moving worms in the cake.

The consumer said that after discovering the problem, they contacted the store involved. The store manager said in a return call that surveillance had been reviewed and verified, and there were no abnormalities in the cake during either the freezing or thawing stages, so it was not the store's responsibility. In an interview with the media, the customer emphasized that they had never opened the cake's outer packaging, and therefore suspected that the worms hatched from eggs during delivery.

On July 20, staff at the store involved responded to the media that they had proposed remaking the cake and delivering it again, but the customer did not accept. Because nearly three hours had passed since the delivery order left the store, it was impossible to specifically determine which party was responsible. They are still waiting for the relevant government departments and the third-party delivery platform to determine responsibility, and it is temporarily inconvenient to comment further publicly.

Regarding the customer's speculation that the worms hatched from eggs, many netizens raised doubts.

Because this purchase was completed through a delivery channel, some netizens commented based on their own experiences that protecting rights in delivery food cases is relatively difficult. When the food is not consumed in-store, even if consumers report a problem to the merchant, some merchants can provide video to clarify responsibility, but others cannot produce proof that the product was intact; and if consumers did not record video in advance when receiving the goods, market regulatory authorities often find it difficult to accept consumer evidence that lacks context.

The netizen also mentioned that after consulting people familiar with civil law, they learned that it is best to record the entire process when receiving delivery, or have a notary present to notarize it. But even with evidence, merchants may still shift responsibility to the delivery rider, so in most cases it is not easy for delivery food evidence collection to clearly determine responsibility.

Food safety directly affects consumers' personal health. There is still no conclusion as to which party should be held responsible for the two live worms appearing in this dessert. The country's enforcement efforts in the field of food safety have become increasingly strict, but similar incidents are still difficult to completely eliminate.

On the one hand, merchants should strengthen self-inspection, take preventive measures, and keep complete records of the food preparation process. On the other hand, when consumers receive delivery food, they should also inspect it face to face, and once any abnormality is found, they can record video in front of the delivery rider as evidence. These actions may seem trivial, but they are practically beneficial to both buyers and sellers.

Image source: Weibo, internet

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The above content is compiled by CoffeeHunters, a coffee news website.