How to make coffee with pot and what happened to the Heytea takeout seal?

A customer reported that a Heytea takeout order arrived with the reassuring seal sticker loose, wrinkled, torn and covered in curled hair, leaving the bag most likely opened. She contacted the merchant and the platform, but both said their own part of the process was fine, and because the evidence had been thrown away the case could not be traced further.

Heytea requires staff to pack takeout in self-adhesive sealed bags and add a disposable sticker for isolation from the outside. The same stickers have drawn repeated complaints for weak adhesion and popping open easily, so the incident has renewed attention on hygiene and seal management in delivery. People who care about clean preparation, whether they how to make coffee with pot at home or order in, now watch the seal first.

Takeout beverage sealing packaging is meant to be an important part of ensuring food safety, but recently a consumer reported that the Heytea takeout they received not only had a sealing sticker that had come loose and was damaged, but was also covered in curled hair, which was extremely unpleasant. After the person involved contacted the merchant and the platform, both sides said there was no problem in their own part of the process, and ultimately because the evidence had already been discarded, it could not be traced further. In fact, Heytea's "reassuring seal" stickers have previously been criticized many times by consumers for insufficient stickiness and for popping open easily, making the sealing effect virtually useless. This incident has once again drawn public attention to hygiene and seal management in food delivery.

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Nowadays, most food and beverage merchants take sealing measures when packing takeout, such as using food safety seals or staples, both to prevent drinks from spilling during transport and to avoid food being directly exposed to contact by delivery riders.

Taking the well-known Heytea as an example, all of its takeout orders require staff to use self-adhesive sealed bags for packaging, and then additionally attach a disposable sealing sticker, thereby creating isolation from the outside and implementing food safety protection.

However, recently a consumer posted a photo on social media, saying that the seal they received had not only been deliberately damaged, but also showed an extremely uncomfortable scene, with the post titled: "Who understands? The working person's sky has fallen."

The netizen described that the Heytea takeout label she received had many curled hairs attached to it, and the reassuring sticker that should have tightly sealed the bag opening had not stuck firmly at all. Seeing this, she almost broke down on the spot, completely unable to tell whether it had been caused by the merchant or the rider, and naturally she did not dare drink the milk tea inside.

From the photo, the reassuring sticker on the packaging bag was indeed in a loose state, with wrinkles on the lower half and obvious signs of tearing, so the package had most likely been opened. The poster later added that she had not noticed when picking up the takeout, and only discovered the abnormality when she sat at her workstation and was about to open it.

Regarding the source of the hair in the picture, many netizens pointed out that all Heytea stores have surveillance in their production processes, and footage from every step can be retrieved to prove their innocence, so they only needed to ask the store to provide the video. At the same time, in response to the reassuring sticker being torn open, Heytea's proposed solution was to contact the store to remake it or directly issue a refund. By contrast, there is no surveillance covering the rider throughout the delivery journey, so only the person involved knows exactly what happened.

After discovering the abnormality, this netizen immediately contacted both the merchant and the delivery platform to ask about it. The person in charge on Heytea's side responded that they had reviewed the surveillance footage repeatedly, and up until the moment the rider picked up the order, the reassuring sticker had been intact. On the other side, the delivery platform also contacted her and said it was not the rider's problem.

Because this happened several days earlier, at the time she had not thought to have it appraised immediately, and the takeout had now been disposed of and discarded, so where exactly the hair on the sealing sticker came from probably would not have any follow-up conclusion. However, she emphasized at the end that the original intention of posting this was to hope to draw everyone's attention to food safety, and that when encountering similar situations, it is best to be more vigilant.

In fact, around Heytea's reassuring sealing stickers on takeout packaging, various complaints appear on social media every few days. Some are because the sealing sticker's adhesive is not strong enough, causing the drink in the bag to be easily exposed; others are because the sticker was not pressed firmly and popped open directly under the bumps during delivery. The problems almost all point to Heytea failing to do a good job in this sealing step.

Many people also noticed that the reassuring sticker used by the brand was supposed to stick to both the upper and lower sides of the packaging bag at the same time, but in reality this sticker has limited stickiness, and staff often stick it only on one side of the bag, so even if someone had opened it, no trace would be left. Because of this, Heytea has repeatedly been criticized by consumers that "the so-called reassuring sticker is actually not reassuring at all."

Image source: online screenshot

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The above content is compiled by CoffeeHunters, a coffee news website.