The Kenya Revenue Authority's Integrated Customs Management System (iCMS) suffered a sudden technical failure that went unrepaired for five consecutive days, severely disrupting operations at the Port of Mombasa and leaving coffee and tea worth billions of Kenyan shillings stranded at the port, unable to be exported. This is not the first time the system has encountered problems; a similar incident occurred in April 2023. As the largest port in East Africa, the Port of Mombasa serves several landlocked countries, and this failure has not only hit Kenya's own trade but also affected the export of coffee and other agricultural products from surrounding areas such as Tanzania, Uganda, and Rwanda. At the same time, Kenyan coffee auction prices have hit a new high for the year, demonstrating strong international demand for its high-quality coffee. [more…]

At the end of July, Luckin Coffee introduced a new closing procedure called "full scan" within its store system, requiring employees to scan and log every item with an expiration date label in the store one by one fifteen minutes before closing, and repeat the process again on the next morning shift. This move sparked a flood of complaints from frontline employees on social media—already tight staffing was further squeezed, unpaid overtime hours continued to lengthen, and the new system frequently suffered recognition failures and abnormal error reports during scanning, turning this digital initiative aimed at managing shelf-life control into what employees see as a burdensome "white elephant" feature that only adds extra work. This article is compiled from Coffee Workshop and takes you through the specific operational process and the real voices of employees behind this controversy. [more…]

Every year, global coffee production is enormous, and different regions and processing methods give coffee beans an endless variety of flavors. Rather than trying blindly, many enthusiasts choose to buy award-winning beans from competitions directly, which ensures quality and lets them experience the award-winning flavors. Coffee farmers also hope to achieve good rankings through competitions to increase the selling price and reputation of their green beans. However, a specialty coffee evaluation in Yunlin County, Taiwan, for self-produced beans was disrupted by a computer system failure that scrambled the codes linking entrants to coffee beans, causing errors in the previously announced rankings: a Grand Prize winner became a Gold Award winner, drawing attention. The organizers urgently corrected the list and promised to pay the bonus difference, but the credibility of the competition still faces a test. [more…]

A global digital accident triggered by a Microsoft 365 service outage caused devices running Windows systems to collectively display the "blue screen of death," paralyzing multiple industries including aviation, finance, and education. As a well-known brand affected, Starbucks saw its point-of-sale systems fail in a large number of stores across the United States and Canada, forcing mobile ordering and payment functions to be suspended, with some stores even closing outright or offering customers free drinks. Some Starbucks stores in China were likewise not spared, as computer failures forced staff to return to the "handwritten cup era," manually marking requests after orders were placed through Feikua. Microsoft later announced that the root problem had been fixed, but residual effects continued. This article reviews the specific impact of the incident on Starbucks and how stores responded. [more…]

This Monday, Luckin Coffee's collaboration event with the domestic AAA game Black Myth: Wukong officially launched. However, on the first day, issues such as ordering system failures, merchandise selling out instantly, and redemption anomalies pushed it onto Weibo's trending topics. Players stayed up late to wait and got up early to snap up items, only to encounter situations like "sold out," "unable to redeem," and "stores not receiving stock," with complaints flooding social media. Meanwhile, collaboration posters were being resold at high prices on second-hand platforms. Luckin officially responded later that the system had been repaired and issued a restocking notice, with an estimated production cycle of about 15 days. This article reviews the complete process of this collaboration event and consumer feedback. [more…]

There are many coffee machine brands on the market, from fully automatic to semi-automatic, each with its own positioning and features. This article systematically reviews fully automatic brands such as Delonghi, GAGGIA, Saeco, JURA, Krups, RayStar, and Solis, as well as semi-automatic brands including Rancilio, Nuova, Conti, la pavoni, la Cimbali, Reneka, sanremo, Expobar, Monroc, Wega, and Brasilia, covering each brand's main models, reference prices, core functions, and market reviews. Whether you are just starting out and looking to choose a home machine, or planning to add equipment for a coffee shop, you will find valuable references here. At the end, the article also provides a categorized summary based on recommendation level, making it easy to quickly identify the model that suits you. [more…]

A couple who explicitly chose not to leave a tip at Starbucks were charged an exorbitant $4,444.44 (about 30,264 yuan) because they didn't check the bill, maxing out their credit card and forcing them to cancel a trip to visit family in Thailand. The store initially refused a refund, then agreed to send a check that couldn't be cashed; after police intervened, Starbucks quickly reissued the check and refunded the full amount. The incident has raised concerns about point-of-sale system glitches and how businesses handle such matters. This article walks you through what happened and the findings of the investigation. [more…]

Recently, the Wuhan tea beverage brand Zhen Cha Wu drew widespread online attention after one of its franchise stores hung a red banner at its entrance, accusing the company of selling expired cheese milk caps to the store and causing it to be forced to close. The brand later responded that the expired samples were mistakenly mixed in by the supplier, had been scrapped during acceptance inspection, and never entered the market; the store was closed because it repeatedly failed audits. With both sides offering different accounts, the incident exposed management conflicts and food safety control challenges within the tea franchise system. This article sorts out the sequence of events, presents the different statements from the brand and the store, and appends the inspection and assessment rules for readers to understand the full picture. [more…]

Starbucks' "0.01 yuan for two Flat Whites" promotion sparked controversy after coupon distribution failed and orders were automatically refunded, triggering a wave of dissatisfaction and complaints from netizens, with the Shanghai Consumer Council stepping in to communicate. Starbucks China denied allegations of "order cancellation" and "zero-cost customer acquisition," stating that it had fulfilled over 10,000 orders, while more than 900,000 orders were not completed. Lawyers pointed out that once consumers pay successfully, a contract is formed, and Starbucks' unilateral cancellation may constitute a breach of contract. The incident is still unfolding, and the Consumer Council has not yet released the investigation results. [more…]

For its seventh anniversary, Chagee launched the "Good Friends Always Together" campaign, giving away 700,000 free cups over seven consecutive days, along with features like a clink-cups card-collecting game for a chance to win free drinks for a whole year. The campaign stayed high in popularity with huge participation, but it was followed by a string of technical problems: black screens when scanning the page, AI recognition failures, abnormal consumption of attempts, and more, triggering a flood of complaints. Surprisingly, netizens discovered that scanning feet, tissues, books, or even trash cans could be judged by the AI as a successful cup clink. Faced with the backlash, the official response was only that it "adds fun," while dodging questions about the loopholes. [more…]

Five years after India's tea auctions shifted to electronic platforms, they remain mired in a failure of price discovery. The Federation of All India Tea Traders Associations (FAITTA) points out that digital auctions have failed to achieve their original goal of fair pricing, and the 2020 pandemic further strained production, transportation, and exports on multiple fronts. Meanwhile, the total output of small tea growers has surpassed that of registered estates for the first time, making them a new force in the industry. This article reviews the structural challenges currently facing India's tea industry—from disputes over auction mechanisms to changes in production, and from declining exports to the need for mechanization—providing enthusiasts of fine black teas such as Darjeeling and Assam with a comprehensive overview of producing-region developments and purchasing references. [more…]

The number of coffee shops has surged dramatically, and it is no longer unusual to find a dozen or even twenty cafés clustered on the same street. Independent cafés now account for more than 70% of all coffee shops nationwide. Yet in areas crowded with chain brands such as Luckin, Starbucks, and Manner, the survival space for independent shops has been greatly squeezed. Drawing on industry data and failed case studies, this article explores strategies for independent cafés to break through in terms of interior design style, business philosophy, and customer return rate. It emphasizes building core competitiveness through warm service, personalized experiences, and distinctive products, rather than blindly following marketing trends. [more…]

This morning, delivery orders for Starbucks and Luckin Coffee experienced widespread disruptions, with many consumers waiting in vain for riders to pick up their orders after placing them on Ele.me and the brands' official channels. It is understood that the problem stemmed from an anomaly in the rider information service database of SF Intra-city, the delivery partner for both brands, which prevented orders from being dispatched and recipient information from being displayed. Store employees were forced to act as customer service representatives, calling customers one by one to apologize and suggesting they pick up their orders in person, while multiple store locations on the Ele.me platform temporarily showed as "closed." As of press time, none of the three parties involved had issued a formal response, and online stores had gradually resumed accepting orders. [more…]

As a globally popular beverage, coffee not only helps with alertness, but in recent years more and more studies have confirmed that moderate consumption has positive effects on health. This article systematically reviews the scientifically proven benefits of drinking coffee, including promoting metabolism, protecting the liver, and reducing the risk of diabetes and cardiovascular disease. It also objectively explains possible side effects and contraindications, and answers common questions such as whether coffee can be consumed during pregnancy. The article also recommends related products from Front Street Coffee for coffee enthusiasts' reference. [more…]

As Typhoon Bebinca made landfall in Jiangsu and Zhejiang, Luckin Coffee's collaboration with Korean illustrator YEYE featuring the "Scribble Puppy" launched as scheduled, drawing a large number of fans who set early alarms to snap up the merchandise. However, many users found that the collaboration package on the mini-program was priced as high as 60 to 70 yuan, far exceeding the previous range of 20-40 yuan, triggering complaints that it was "too expensive." A few hours later, the price of the same package suddenly dropped to just over 30 yuan, prompting consumers who had already placed orders to angrily demand a refund of the price difference. Some employees speculated that the issue was caused by a pricing error when the items were listed. Behind this price controversy, the long-standing problem of frequent system bugs in Luckin's collaboration campaigns has once again surfaced. [more…]

For a long time, caffeine has often been seen as the culprit behind coffee's unhealthy reputation, leading many people to switch to decaf. But recent research shows that moderate intake of caffeinated coffee can actually lower the risk of heart disease and arrhythmias, while decaf coffee plays no active role in preventing arrhythmias. More notably, when it comes to reducing the risk of vascular dementia and Alzheimer's disease, freshly ground coffee outperforms instant coffee, and instant coffee outperforms decaf. Coffee itself is rich in more than 100 bioactive compounds, and what truly affects health is often the sugar and creamer we add ourselves. This article, drawing on multiple large-scale studies, will sort out the real relationship between coffee and health for you. [more…]

In the world of pour-over coffee, grind size is one of the key variables that determines the success or failure of a cup. If the coffee grounds are ground too fine, it easily leads to over-extraction and a bitter taste; if ground too coarse, it leads to under-extraction and a weak, watery flavor. So is there a reference standard for pour-over coffee grind size? Through extensive practice, Front Street Coffee uses a 0.85mm sieve as the benchmark, taking a grinding degree with a sieving pass rate of about 80% as the pour-over reference, and for medium-light roast and medium-dark roast coffee beans gives specific recommendations of a 75-80% and 70-75% pass rate through a No. 20 sieve. This article will systematically explain the mechanism by which grind coarseness affects flavor, sieve testing methods, tool choices for beginners, and Front Street's approach to grind size settings when brewing single origins such as Ethiopian washed Yirgacheffe, while also sharing practical points such as the three-pour method, coffee-to-water ratio control, and coffee bean freshness, to help coffee enthusiasts build a stable and reproducible pour-over system. [more…]

On the streets of many cities, it is no longer news that tea beverage brands are densely clustered together, and Mixue Bingcheng, with its catchy theme song, has almost become the most easily noticed presence among passersby. However, when this cheerful melody continues to play late at night after the store has closed, the scene shifts from amusing to eerie. Recently, in Liaoning, Henan, and other places, there have been successive incidents where Mixue stores did not turn off their sound systems after closing, playing music all night, forcing upstairs residents to listen for an entire night. Some called the police to complain, while others joked that it was like a horror movie scene. Was it employee negligence or equipment failure? How should the brand prevent similar disturbances from happening again? This article takes you through the incident and the heated discussions among netizens. [more…]

Many people, driven by work stress and a regular coffee habit, begin to toy with the idea of quitting their jobs to open a café, imagining that life will be more relaxed and free. But is running a coffee shop really that easy? Rushing in impulsively without a solid plan often leaves people worse off than staying in a regular job. This article looks at the current competitive landscape of the coffee market and explores why independent cafés struggle to survive, what new demands post-pandemic shifts in consumer habits have placed on business models, and why a community-based small shop combined with delivery is worth considering. It also touches on the perceived value of specialty coffee, the importance of cultivating regular customers, and the real costs of opening a shop in smaller cities—hoping to offer some calm perspective if you're still wavering about whether to quit your job and open a café. [more…]

As Cotti Coffee opened its first store in Hawaii, its founder Lu Zhengyao was once again subject to court enforcement for nearly 1.9 billion yuan, drawing widespread attention. According to China's enforcement information disclosure network, the case was filed by the Beijing Fourth Intermediate People's Court, with the enforcement amount approximately 1.896 billion yuan. This is already the third time Lu Zhengyao has been subject to enforcement within a year, with the cumulative amount approaching 3 billion yuan. From the Luckin financial scandal to the collapse of the Shenzhou system, and now to the rapid expansion of Cotti Coffee, Lu Zhengyao's business trajectory has always been accompanied by controversy and the shadow of debt. Cotti responded that operations are all normal, but whether the massive enforcement information will affect its subsequent financing remains a focal point of industry attention. [more…]