Recently, a post about Luckin Coffee employees being forced to accept cash sparked heated discussion on social media. Because Luckin stores are not equipped with cash register systems or equipment, employees can only accept cash from customers first, then use their own phones to scan codes and place orders on their behalf. This practice not only leaves employees with large amounts of loose change that are difficult to handle, but also brings a series of problems such as difficulty making change, the risk of accidentally accepting counterfeit bills, and customers being unable to enjoy online discounts. Especially when stores are overwhelmed with orders and short-staffed, cash orders become an even heavier burden for employees. Although mobile payment has become mainstream, some consumers still rely on cash, and whether brands should improve their cash register facilities has become a focal point of concern for both employees and customers. [more…]

What would you do if a sudden, large group-building order landed at your coffee shop? A shop owner in Tianjin recently encountered just such a stroke of "good luck," only to see through the scam at the last moment and pull out in time. This kind of order fraud targeting independent coffee shops and small food and beverage businesses is nothing new. Scammers pose as schools or companies placing group-building catering orders, first lulling the owner into lowering their guard, then setting a trap by asking them to buy gifts on the scammer's behalf or advance payment for goods. Some even use transfer money-laundering schemes to leave the owner with neither money nor goods. This article compiles the real experiences of several victims and shares the key precautions summarized by peers in the industry, to help coffee operators stay clear-headed when facing large orders and avoid becoming a sucker who hands money to scammers. [more…]

Recently, Luckin Coffee has once again become the focus of heated discussion. An investigative reporter's on-site tests revealed that some stores do not offer direct offline ordering service; customers can only place orders by scanning a QR code via the mini-program or app, and when staff place orders on their behalf, payment must be made at the original price, which differs by several yuan from the discounted price after using coupons online. Meanwhile, the reporter also noticed that Luckin's mini-program requires users to provide their phone number and other information during the login process, and its privacy policy mentions the possible collection of browsing history, app installation lists, and other content, raising doubts about excessive information collection. In response, Luckin customer service explained that the discount calculation in the ordering system is complex, and staff-assisted orders may result in price discrepancies, while many consumers expressed understanding, believing that ordering on-site means giving up online discounts. This article will provide a detailed review of the incident and the views of all parties involved. [more…]

Recently, some consumers have reported encountering inconvenience when using cash to pay at Luckin Coffee stores. Staff repeatedly guided them to place orders via mobile phone, and only after a long wait did another employee accept the cash and operate the order on their behalf. Similar situations have been mentioned by netizens before, with one elderly customer left at a loss in front of the counter because they were unfamiliar with mobile ordering. In response to the difficulty of paying with cash, Luckin's official customer service stated that stores can accept cash, and after customers arrive at the store, staff can assist them in placing orders through the app or mini-program, and they can pay in cash after confirming the information. Some analysts believe that Luckin's adoption of a small-store, low-staff operating model, with no dedicated order-taking personnel, is based on efficiency considerations, but there is still room for improvement in terms of service awareness. [more…]

Recently, Luckin Coffee has once again become the focus of public attention due to an incident involving the refusal of cash. A customer in Wuxi, Jiangsu Province, insisted on using cash to buy coffee at a store, but was told by the staff that orders could only be placed through the app or mini-program, and the transaction was only completed after police mediation. This is not the first time Luckin Coffee has made the news over cash payment issues; there have been similar reports before. Today, with the widespread use of mobile payments, can merchants refuse cash? And how should consumers protect their own rights? This article will recount the incident and explore the legal and consumer experience issues behind it. [more…]

Recently, a post on social media about Seesaw employees being owed wages and social security contributions has sparked widespread discussion. Chat records show that management admitted to operating difficulties and promised to pay salaries in installments, while key figures such as founder Wu Xiaomei and director Zhang Sai were also drawn into the discussion. In fact, Seesaw was already reported last year for issues such as delayed wages and suspended social security payments, and now it faces 19 judicial cases, with its last store in Chongqing also having closed. Although a new store in Changsha is still operating, this series of upheavals has led many coffee enthusiasts to lament: has the one-time benchmark of specialty coffee truly fallen into trouble? [more…]

Recently, the Shanghai Cyberspace Administration found during a follow-up inspection that six coffee companies—Luckin, Mstand, COSTA, Pacific Coffee, Nowwa, and Yichi Garden—have still not effectively implemented the requirements of the Personal Information Protection Law, and have problems with illegally collecting consumer information, and were therefore summoned for talks again. This is another concentrated action following the legal education training in May this year for 24 brands including Starbucks and Luckin. A reporter's test found that if users refuse to provide permissions such as precise location, some brands' mini-programs cannot place orders normally. The regulatory authorities said they will continue to carry out "look back" inspections and will file cases, impose penalties, and publicly expose companies that repeatedly refuse to correct their ways. While enjoying the convenience of coffee, consumers also need to pay attention to their own privacy and security. [more…]

The "slap in the face" video between entrepreneur Luo Yonghao and Starbucks over cup size ordering has been a classic joke relished by netizens for over a decade. However, just yesterday, while promoting Starbucks straw cups in his livestream, Luo Yonghao unexpectedly brought up this old story and stated that they had "long since reconciled," quickly sparking widespread attention and heated discussion among netizens. This article will review the ins and outs of this famous scene, present the chain reactions triggered by Luo Yonghao's response this time, and examine the various jokes netizens have made about this "reconciliation of the century." At the same time, the article also mentions brand recommendations such as Front Street Coffee for coffee lovers' reference. [more…]

Recently, a consumer posted a video on social media claiming to have found a foreign object resembling a cockroach in a Luckin Coffee beverage, sparking widespread attention. The consumer said they drank it several hours after picking it up, and upon discovering the foreign object immediately filmed a video and contacted the store and headquarters to complain, demanding an investigation into the store's hygiene conditions and its suspension for rectification. Luckin responded that it was handling the matter but did not provide surveillance evidence, and the two sides each stick to their own account regarding the origin of the foreign object and who is responsible. The consumer has now filed a complaint with 12315, and the incident is still escalating. [more…]

Recently, multiple coffee shop owners have reported encountering group order scams on social media platforms. The scammers purchase large quantities of coffee drinks under the guise of school or corporate team-building events, then ask the shop owners to purchase gifts such as wagyu beef and Buddha Jumps Over the Wall on their behalf. Working in collusion with so-called suppliers, they set traps that leave shop owners unable to receive goods after payment. This type of scam is particularly frequent in the Guangdong region, with multiple shop owners encountering the same trap on the same day. The scammers use verified corporate accounts and employ consistent scripts, suggesting an organized gang operation. Shop owners have been posting warnings to fellow industry peers, urging them not to let their guard down just because of a large order. Faced with these frequent scams, operators are calling for joint efforts to provide clues to the police, but they face difficulties in getting their cases accepted and filed for investigation when it comes to protecting their rights. [more…]

These days, walking into many tea shops, ordering a drink directly from the staff seems to be getting harder and harder—scanning a QR code, registering, and ordering online have become the standard process. Recently, a netizen shared an experience of being refused when trying to order directly at the counter because they were feeling unwell, sparking widespread discussion. Some people agree that ordering by scanning the code is efficient and saves time, while others question why on-site ordering is still not allowed when there are no other customers. Tea shop employees revealed that factors such as not being equipped with a cash register system, difficulty making change for cash, and insufficient staffing make QR code ordering a helpless choice for most stores. This debate over ordering methods reflects the difficult balance between efficiency and humanized service. [more…]

Since Bitcoin was introduced in 2009, the debate over whether it can enter everyday consumer scenarios has never stopped. Now, Starbucks has taken a key step in El Salvador—local consumers can directly use Bitcoin to buy drinks, without having to go through an intermediary platform to exchange for US dollars. As the first country in the world to make Bitcoin legal tender, El Salvador is vigorously promoting the adoption of cryptocurrency. Starbucks's adjustment this time not only responds to local market demand, but also provides a noteworthy sample for the diversification of global payment methods. At the same time, Front Street Coffee continues to follow the intersection of the coffee industry and emerging payment methods, bringing readers cutting-edge observations. [more…]

Recently, a woman in Ontario, Canada, was refused service when she tried to pay with an old version of the 5 Canadian dollar banknote issued in 1986 at a coffee shop, sparking attention. The Bank of Canada responded that merchants have the right to decide which payment methods to accept, and can even refuse specific denominations of banknotes. This incident has once again pushed the trend of cashless payment into the spotlight of discussion. Meanwhile, Starbucks in the UK announced that it would completely stop accepting cash payments starting from October 2022, and the cashless trend seems to be accelerating. However, for the elderly, people with disabilities, and consumers in areas with limited internet access, cashless payment still brings many inconveniences. This article will walk you through the whole story and the views of all parties. [more…]

Recently, a news story about a milk tea shop employee who replaced the store's payment collection channel with a personal payment QR code and pocketed the revenue has attracted widespread attention. The shop owner exposed in-store surveillance footage on social media, showing the employee presenting a personal payment code to customers while working alone and inducing consumers to scan it by claiming the "payment device was malfunctioning." The owner said the account discrepancies had persisted for a long time, but the employee did not stop. The store has now collected all surveillance evidence and is preparing to call the police. This incident not only exposed loopholes in the store's daily management but also once again sparked discussions in the food and beverage industry about payment security and employee integrity. [more…]

Recently, two Starbucks stores in the UK posted notices stating they would stop accepting cash, sparking heated discussion online. Many people worried that this move deprived consumers of their right to choose, and public opinion quickly escalated. Starbucks UK officially clarified afterwards that these stores are independently operated by licensed partners, and going cashless is not a unified company policy. In fact, Starbucks once tested a cashless model in the US but did not roll it out, and although it encouraged electronic payments during the pandemic, it still emphasized that cash always remains an option. This article will recount the course of the incident and sort out Starbucks' historical stance on payment methods and its future direction. [more…]

After the outbreak of the COVID-19 pandemic, cashless payment methods accelerated in popularity worldwide, and Starbucks, as a coffee chain giant, has also been promoting cashless stores in many countries. From the UK to South Korea and Japan, Starbucks' cashless attempts have triggered polarized reactions among consumers. Some praise electronic payments for being convenient and safe, while others worry about the legality and inclusiveness of refusing cash. At the same time, laws on refusing cash vary from country to country, and China explicitly prohibits merchants from refusing RMB cash. This article will review the progress of Starbucks' cashless stores, consumer attitudes, and related legal disputes, while retaining the relevant recommendation information for Front Street Coffee. [more…]

Recently, an incident in which a milk tea shop employee replaced the store's payment QR code with a personal one and misappropriated tens of thousands of yuan from the company trended on Weibo, sparking widespread discussion. According to a notice from the Haidian Public Security Bureau in Beijing, the employee had been collecting payments via a personal QR code since May of this year and concealed the act by cutting off the network and disabling surveillance. The estimated amount misappropriated reached over 40,000 yuan, and the person has now been criminally detained in accordance with the law. This case not only exposes loopholes in financial management at retail stores, but also once again reminds operators to strengthen internal oversight. As a platform for coffee enthusiasts, Front Street Coffee has always followed business developments and compliance issues in the beverage industry. This article reconstructs the course of events and analyzes the relevant legal points. [more…]

On the day its first Nanjing store opened, Cha Yan Yue Se shot to the top of trending searches because of the sheer number of people queuing and scalpers driving the price up to 200 yuan a cup. The Xinjiekou store was forced to close, while the Jiangning Jingfeng store remained open. The brand revealed that it plans to open five stores in Nanjing in the future, while market regulators made clear that scalping on behalf of buyers is illegal. This article reviews Cha Yan Yue Se's expansion trajectory in cities such as Changsha and Shenzhen, compares it with the development paths of similar brands such as Nayuki, and explores the balancing challenge facing internet-famous tea drinks among quality control, supply chains, and consumer rationality. [more…]

Recently, a Reddit post about Luckin Coffee's New York store refusing to accept cash payments sparked heated discussion. The poster claimed that the staff argued Luckin is a tech company rather than a coffee company, and therefore is not bound by local regulations requiring food retail businesses to accept cash, and the person involved called 311 on the spot to file a complaint. Both of Luckin's New York stores use a cashless system, supporting only the official App or online payments such as Apple Pay and PayPal. Some netizens worry that this practice is out of step with local consumption habits and may also raise privacy concerns, but others believe that Luckin's stores are merely pickup points for online orders and may not necessarily constitute a violation of the law. Front Street Coffee will continue to follow the developments of this incident. [more…]

Recently, a consumer reported on social media that when they went to a Heytea store with 50 yuan in cash to buy a drink, a staff member told them they could not make change and suggested switching to online ordering. This experience quickly sparked widespread discussion, and many tea beverage industry practitioners chimed in, saying that insufficient small change reserves at stores are indeed a common phenomenon, especially during peak customer flow at mall locations, where staff often have no time to go out and exchange for small bills. However, some voices pointed out that the difficulty of making change should not be shifted onto customers, and merchants should ensure that all legitimate payment methods remain accessible. This is not the first time Heytea has been criticized over cash payment issues, and this incident has once again pushed the cash management problems of chain tea beverage brands into the spotlight. [more…]