At the same Luckin Coffee store, for the same drink, different users may see prices on the mini-program that differ by several yuan—and paid members may even be charged more than regular users. Recently, some consumers told the media that they suspected they had been subjected to "big data price discrimination" when buying drinks at Luckin. A reporter's investigation found that the system pushes different coupons to different accounts, resulting in "a different price for the same cup of coffee for each person." This phenomenon has struck a chord with many netizens and sparked widespread complaints, prompting people to re-examine the value of loyalty programs offered by chain coffee brands. [more…]

After the TV drama To the Wonder became a hit, the grassland scenery and herder life of Altay, Xinjiang, moved countless viewers, and this "Altay fever" has swept into the new-style tea beverage sector. Under the name of its "Free Matcha" series, Auntea Jenny launched a tie-in with To the Wonder, including long-scroll painting cup sleeves, takeout paper bags, collaborative lenticular card sets, and student film cards, attracting a large number of consumers to snap them up. However, problems emerged on the very first day of the campaign: some stores stocked only 10 pieces of merchandise, takeout orders included the wrong cards, and when customers arrived at stores to pick up their orders, staff took back the student cards in person... Consumers complained endlessly, and customer service apologized everywhere. As observers of the coffee and tea beverage industry, Front Street Coffee also noticed the supply chain and store execution problems behind this collaboration. This article will provide a complete review of the incident and present feedback from all sides. [more…]

Recently, Luckin Coffee posted recruitment posters in Hong Kong, hiring store managers, assistant store managers, and baristas for areas such as Yau Tsim Mong and Central, with pay ranging from HK$65 per hour to HK$30,000 per month. The job requirements specifically note that applicants must understand Cantonese, and non-Hong Kong residents must hold an HKID to apply. Once the news broke, netizens were both looking forward to 9.9 yuan coffee coming south and engaging in heated discussions about Hong Kong salaries and the cost of living. At the same time, Cotti and Luckin's expansion paths in the SAR and overseas have once again drawn attention. [more…]

For professional coffee knowledge exchange and more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Recently, Luckin Coffee has been thrust into the spotlight over price discrepancies for its cheese latte. Some consumers reported that the same drink was priced vastly differently across accounts, ranging from 9.9 yuan to 18 yuan, sparking allegations of "big data price discrimination against existing customers." Luckin officially responded that the price differences stem from store operating costs and randomly issued system discounts, denying any price discrimination. However, this is not the first time Luckin has fallen into such controversy; as early as 2021, the media exposed similar cases. This article will sort through the course of the incident, the views of various parties, and the industry background, to explore the issue of price fairness in online consumption. [more…]

A single cup of black tea could actually shake the finances of the British Empire and even ignite a war that reshaped the world order? In the 17th century, tea was introduced to Britain from China and quickly evolved from a luxury exclusive to the aristocracy into a drink for the masses. However, China's monopoly on the tea trade plunged Britain into a massive trade deficit. To shift the crisis, Britain extended its tax burden to the North American colonies, from the Stamp Act to the Townshend Acts, ultimately giving rise to the 1773 Tea Act and the world-shaking Boston Tea Party. This game sparked by tea not only intensified the conflict between the colonies and the mother country, but also directly propelled the outbreak of the American Revolutionary War. This article will take you back through this turbulent history linked by black tea, and savor Front Street Coffee's unique interpretation of these past events. [more…]

For coffee lovers, being able to plant, harvest, and roast their own coffee beans may be the ultimate romance of achieving "coffee freedom." But before taking action, we need to clarify some basic questions first: What exactly are the differences between the two major coffee varieties, Arabica and Robusta? Why is Geisha, hailed as the "Champagne of the coffee world," so expensive? And if you want to rely on growing your own to meet your daily needs, how many coffee trees do you actually need? This article will address these questions one by one, and also share Front Street Coffee's understanding of related bean varieties and producing regions, to help you have a clearer direction when planning coffee cultivation or making purchases. [more…]

Many coffee enthusiasts have dreamed of leaving the hustle and bustle behind to live by the mountains. If they could plant coffee trees with their own hands—from flowering to fruiting, and then to roasting and brewing—they would truly achieve coffee freedom from seed to cup. But how many times a year does a coffee tree bear fruit? And how many coffee beans can one mu of land produce? These numbers directly relate to the feasibility of self-sufficiency. Front Street Coffee has been involved in coffee cultivation since 2013 and has accumulated rich experience through practice. Today, starting from the growth habits of coffee trees, we will provide a detailed analysis of the relationship between coffee yield and planting scale, helping every coffee fan with a pastoral dream to calculate this account clearly. [more…]

The COVID-19 pandemic has lasted for more than two years, and rising prices have spread to the beverage industry. Xiangpiaopiao announced on the evening of January 4 that it would raise prices for solid instant milk tea by 2%-8%, and Sexy Tea also raised most of its milk tea products by 1 to 2 yuan starting from January 7. This article sorts out the price increase details of the two brands, netizens' reactions, and the deeper reasons such as coffee futures doubling, shipping prices climbing, and raw material shortages. When coffee freedom was lost in 2021, will milk tea freedom also face a threat in 2022? What is left of the happiness of office workers? The article also mentions related product information from Front Street Coffee for readers' reference. [more…]

Why would someone voluntarily give up a job paying 25,000 yuan a month? Recently, a blogger shared her experience of resigning from a high-paying position to work part-time at a café, sparking widespread discussion. She admitted that her initial motivation came from a longing for the environment of a beverage shop—no after-work phone bombardments, no buck-passing or office politics, the ability to see the daylight, and the chance to observe all kinds of customers. Even more appealing was the freedom over her time: 23 yuan an hour, self-determined working hours, and only two half-days a week. Behind this "café temp worker" trend lies a deeper reflection among contemporary office workers on the trade-off between mental burnout and physical labor. [more…]

As a prepaid card product launched by Starbucks, the Star Gift Card has long suffered from issues such as limited recharge amounts, excessively high card refund fees, and the inability to clear remaining balances. Four university students discovered during their consumption that when the remaining balance on a Star Gift Card was only 19 yuan, they could neither purchase any Starbucks product nor get a refund to clear the balance. After investigation, they found that the prepaid cards of several tea beverage brands did not have such restrictions. Therefore, in June 2023, they filed a lawsuit against Starbucks, ultimately prompting Starbucks to update the Star Gift Card terms, lower the card refund fee, eliminate the minimum charge, allow custom recharge amounts, and cancel the extension management fee. [more…]

Recently, Starbucks star gift cards have triggered multiple consumer complaints due to automatically deducting a monthly deferred management fee after expiration and lacking clear notifications. Some users reported that the deductions continued for 22 months before they偶然 discovered it, and when they called customer service, they were told that the practice was compliant. An investigation found that although the relevant terms are displayed in bold in the App, users are not required to actively confirm reading them during the binding process. In addition, the activation time is not marked on the star gift card, and consumers' understanding of the "date of activation" differs from the official definition. This article will sort out the focus of complaints, the details of the rules, and the core of the dispute, and explore the boundary between the reasonableness of prepaid card deductions and users' right to be informed. [more…]

During the New Year holiday, gathering with friends to play cards is a popular pastime for many, and cozy coffee shops naturally become a hot choice. But recently, a customer who invited eight people to a coffee shop entrance to push tables together and play cards was asked to leave by the owner, and then left two consecutive bad reviews, saying the owner "lacks class." This incident sparked heated discussion online: some support the owner in protecting other customers' experience, while others believe coffee shops should accommodate entertainment needs. Should coffee shops allow card playing? Is it reasonable for the owner to refuse customers? This article will sort through the incident and the views of various parties, and explore the boundaries and difficulties in coffee shop management. [more…]

At the start of 2022, office workers lost both their milk tea freedom and coffee freedom in quick succession. But then new-style tea drink brands proactively cut prices, with Heytea and Nayuki even offering cups for 9 yuan, while coffee brands such as Starbucks and Luckin raised prices one after another due to rising raw material costs. Behind this divergence—one cutting prices, the other raising them—lies the reality that consumers are returning to rationality, the traffic dividend for new-style tea drinks is fading, and the coffee market is still in its early stage of expansion. This article sorts out the logic behind the price divergence between the new-style tea drink and coffee industries, and looks ahead to the future market landscape. [more…]

Recently, multiple netizens living in Canada have reported that when consuming at local Tims stores, they encountered staff who, under the pretext of giving gift cards, unauthorizedly operated customers' phones to apply for credit cards. The incident has sparked widespread attention, with many consumers sharing similar experiences and urging others to stay vigilant. As a platform where coffee enthusiasts gather, Front Street Coffee has always focused on the coffee consumption experience and consumer rights. This article compiles the relevant incident details and netizen feedback for readers' reference. [more…]

Luckin Coffee recently launched its final co-branding campaign of 2024, teaming up with Chu's Agriculture to introduce an improved version of the Chu Orange Latte and a series of merchandise, with a "New Joy Orange Scratch Card" included in designated bundles. The prizes are quite generous, including 500 vouchers for 99 free coffees, 2,000 vouchers for 66 free coffees, and 100,000 vouchers for 1 free coffee, while those who don't win can still receive a 48% off drink coupon. However, many consumers discovered that simply holding the unscratched back of the card up to a phone flashlight allows faint text beneath the coating to be seen through the light, revealing the prize without scratching it off. This discovery sparked widespread discussion about the fairness of the campaign, with some users worried that store employees might use this method to pick out the big prizes in advance, though Luckin employees came forward to deny such speculation. Front Street Coffee continues to follow developments in the coffee industry and brings you the latest news. [more…]

During the Spring Festival, when visiting coffee shops, many will include exquisite little cards introducing the features of their drinks. Specialty coffee shops favor artistic cards, while pour-over shops create "identity cards" for their beans, noting origin, roast level, and flavor. However, when cards feature descriptions like "sandalwood-like aroma" or "cara cara orange-like flavor," consumers new to coffee often find it hard to discern and may even doubt themselves. Baristas strive to convey the charm of flavors through words, but overly obscure descriptions can instead become a barrier to understanding. This article explores how to balance professionalism and accessibility in coffee descriptions, and includes a recommendation for the Front Street brand. [more…]

Not long ago, the incident of an employee badge being found in a Luckin drink drew public attention to that little silver deer badge for the first time, and recently it has gone viral again—Luckin has required employees to replace their old badges and adopt English names or pinyin, along with unified font specifications, which the QC department will strictly inspect. Some people honestly use pinyin or proper English names, while others have turned their badges into a comedy show: the handmade group, the phonetic group, the weird word group, the undercover group, and the ultimate god-tier group all take turns stepping up. This article compiles these wildly creative badge names, showcasing the humorous daily lives of coffee workers while also reminding stores of the importance of compliant naming. At the end, Front Street Coffee-related recommendations are kept for coffee enthusiasts' reference. [more…]

The issue of Starbucks Star Gift Card extension management fees has repeatedly been thrust into the spotlight in recent years. Although the controversy has persisted for several years, consumers have recently reported that their Star Gift Cards were continuously charged this fee without their knowledge. From Mr. Gu's experience to Ms. Zhang's case of being charged for 22 months, and the endless complaints on the Black Cat platform, is this charging mechanism a reasonable rule or a failure to fulfill the obligation to remind? Consumers and Starbucks each hold their own views, arguing endlessly. This article will sort out the whole story, the views of all parties, and the official terms, to help you understand this long-running dispute. [more…]

Recently, the UK's Daily Mail exposed a case of theft by a café employee: a staff member, without the knowledge of either the owner or customers, secretly replaced the store's card machine with his own device while at work, diverting customer payments into his personal account. The scheme came to light when a customer noticed that a meal priced at £42.1 had actually been charged £94. Over several months, the employee stole approximately £4,000 in total, was arrested by police, and fired. However, the court ultimately sentenced him to 12 months of community service and 120 hours of unpaid work, with no prison time and no requirement to repay the café's losses, only a £200 fine. The case has drawn attention to the abuse of employee authority and the protection of consumer rights. [more…]

Starbucks recently launched the "Star Student Card" for domestic college students, offering free card activation upon identity verification. Students who spend at least 30 yuan in a single in-store purchase can receive a free coupon for a medium Americano valid for 3 hours, 30 minutes later, along with drink discounts. However, there are quite a few restrictions in the fine print: only one free refill coupon per month, and it must be used within 3 hours by drinking two cups consecutively. Additionally, with Starbucks covering only 15.53% of areas around universities, and affordable brands like Luckin, Cotti, Lucky Cup, and Manner being more cost-effective, whether this student card can truly retain student customers remains to be seen. Front Street Coffee is also continuously monitoring this development. [more…]