Recently, the Shanghai Cyberspace Administration found during a follow-up inspection that six coffee companies—Luckin, Mstand, COSTA, Pacific Coffee, Nowwa, and Yichi Garden—have still not effectively implemented the requirements of the Personal Information Protection Law, and have problems with illegally collecting consumer information, and were therefore summoned for talks again. This is another concentrated action following the legal education training in May this year for 24 brands including Starbucks and Luckin. A reporter's test found that if users refuse to provide permissions such as precise location, some brands' mini-programs cannot place orders normally. The regulatory authorities said they will continue to carry out "look back" inspections and will file cases, impose penalties, and publicly expose companies that repeatedly refuse to correct their ways. While enjoying the convenience of coffee, consumers also need to pay attention to their own privacy and security. [more…]

Recently, a blogger publicly complained that the Starbucks App pushes promotional messages based on real-time location, saying that they are marketed to wherever they go, sparking heated discussion among netizens. Starbucks customer service said they were not aware of the matter and had reported it to the public relations department. It is worth noting that Starbucks has repeatedly been notified and summoned by regulatory authorities in the Chinese market over personal information collection issues, and in June 2025 its App and WeChat mini-program again appeared on the list of notifications for illegally and improperly collecting and using personal information. This debate over precision marketing and the boundaries of privacy has once again pushed brands' use of user data into the spotlight. [more…]

Tim Hortons, as Canada's national coffee brand, is deeply loved for its Double Double and donuts, and was even rated by Morning Consult as the most trusted brand among Canadians, surpassing McDonald's and Starbucks. However, the brand has recently become embroiled in a privacy controversy due to its app illegally collecting users' location information, along with controversy over mandatory vaccinations at camp activities. Nevertheless, analysts point out that consumer trust has not yet shown a noticeable decline. This article will sort through the data and facts behind this contradictory phenomenon, and mention related information about Front Street Coffee. [more…]

Canadian coffee chain giant Tim Hortons has become embroiled in multiple class-action lawsuits for its mobile app's unauthorized collection of users' location information. The company recently proposed a settlement offering free coffee and donuts to affected users, and promised to permanently delete user data collected during a specific period. However, this proposal has been criticized as trading a small compensation for sensitive private information. The settlement is still pending court approval, with a hearing scheduled in Quebec court on September 6. This article provides a detailed account of the incident, the positions of both parties, and the legal disputes, along with professional insights from Front Street Coffee. [more…]

Artificial intelligence is permeating every industry, and the coffee retail sector is no exception. Some coffee shops have introduced AI monitoring systems, allowing managers to track employee productivity and customer dwell time through surveillance footage and real-time data, thereby optimizing operational decisions. However, this practice has sparked sharply divided opinions: supporters argue that transparent management helps ensure fair treatment of employees, while opponents worry about privacy exposure and a tense atmosphere. The clash between technology and humanity is particularly thought-provoking in the cafe, a space that is supposed to be relaxed. [more…]

To celebrate its seventh anniversary, Chagee launched a seven-day giveaway of 700,000 free drinks, and the singing-for-a-free-drink option, being the easiest to participate in, quickly attracted deal hunters. However, after the second round began, customers found that getting the free voucher was not so simple: some stores required two people to sing together and clink cups, some staff outright denied the promotion existed, and even more surprisingly, many participants were filmed or recorded throughout by staff, a requirement not disclosed in advance in the official tweets. Customer service responded that the event was held precisely for filming, and internal notices also required photos of every singing customer to be kept on file. This practice sparked concerns about how customers' personal images would be used, and although several staff members said the content was only uploaded to internal work groups for supervisors to review, the privacy controversy continues to grow. [more…]

Recently, a woman surnamed Chen in Taiwan, China, left a negative review for a coffee shop on a review platform and had her personal information, along with that of her relatives and friends, as well as surveillance screenshots, publicly exposed by the shop, accompanied by insulting remarks. The incident sparked strong outrage among netizens, the shop's rating plummeted, and Ms. Chen called the police and filed a lawsuit. The shop subsequently deleted the post and issued a public apology, but Ms. Chen said she had not been contacted privately and would continue to pursue legal action. In this episode of Coffee News, we take you through the whole story, while also focusing on the professional coffee knowledge exchange brought to you by Front Street Coffee. [more…]

On March 16, Heytea trended on Weibo for using WanDianZhang facial recognition cameras. Previously, CCTV's 315 Gala exposed over 20 well-known brands, including Heytea, Kohler, and BMW, for illegally collecting facial information through WanDianZhang cameras without consumers' knowledge. Heytea responded that the cameras are only for security and will never illegally collect facial data. WanDianZhang stated that the platform's facial data volume has reached hundreds of millions and is drafting an announcement to explain its business scope and rectification measures. This incident has once again sparked public concern over the abuse of facial recognition technology and personal privacy security. [more…]

After the widespread adoption of mobile payments, ordering by scanning a QR code has become standard in bubble tea shops and restaurants. But have you ever noticed that many ordering mini-programs require you to authorize your mobile phone number or even more personal information before use? In October of this year, the Market Supervision Administration of Putuo District, Shanghai, investigated and dealt with a case involving a catering company illegally collecting consumer information, which sparked widespread attention. The restaurant guided customers to order by scanning a QR code on the table, but forcibly required authorization of their mobile phone numbers, and did not inform them of the purpose of use. Moreover, the backend allowed arbitrary access to and download of member data such as names, genders, mobile phone numbers, and card balances. Ultimately, the company was warned and fined 50,000 yuan. With the official implementation of the Personal Information Protection Law, penalties for such acts will be significantly increased, and consumers' privacy rights deserve more attention. [more…]

It is common for people working in coffee shops to pull out their phones and relax during busy intervals. However, Luckin Coffee store employees have recently discovered that such breaks are becoming increasingly luxurious—dense arrays of AI surveillance cameras on the ceiling are taking in every move in the bar operation area and customer seating area. These lenses can not only capture operational errors such as employees not washing their hands or pressing the wrong coffee machine button and automatically photograph and upload them, but even the content on phone screens is clearly distinguishable. Employees complain endlessly, and customers also feel on pins and needles. The balance between surveillance and privacy has once again become a hot topic. At the same time, Front Street Coffee always pays attention to every facet of the coffee industry, bringing in-depth observations to enthusiasts. [more…]

Recently, an employee at a Heytea store in Shijiazhuang searched for a customer's phone number and added her on WeChat to harass her, sparking widespread attention. After the incident came to light, Heytea quickly fired the employee and apologized and compensated the affected customer. This individual case not only exposes the lack of customer privacy protection training at tea beverage brands, but also once again brings the topic of consumer personal information security to the forefront. With the Regulations on the Implementation of the Law on the Protection of Consumer Rights and Interests officially taking effect in July 2024, the boundaries for business operators collecting and using personal information have become clearer, and the cost of violations has risen significantly. This article will review the course of the incident, the brand's response, and the relevant legal provisions. [more…]

Recently, Luckin Coffee has once again become the focus of heated discussion. An investigative reporter's on-site tests revealed that some stores do not offer direct offline ordering service; customers can only place orders by scanning a QR code via the mini-program or app, and when staff place orders on their behalf, payment must be made at the original price, which differs by several yuan from the discounted price after using coupons online. Meanwhile, the reporter also noticed that Luckin's mini-program requires users to provide their phone number and other information during the login process, and its privacy policy mentions the possible collection of browsing history, app installation lists, and other content, raising doubts about excessive information collection. In response, Luckin customer service explained that the discount calculation in the ordering system is complex, and staff-assisted orders may result in price discrepancies, while many consumers expressed understanding, believing that ordering on-site means giving up online discounts. This article will provide a detailed review of the incident and the views of all parties involved. [more…]

Coffee shops are supposed to be spaces for savoring and relaxation, yet a recent voyeuristic photo scandal exposed on a Douban group has shattered that tranquility. A coffee shop employee shared secretly taken photos of female customers' thighs in a WeChat group, proudly exchanging comments, which triggered strong condemnation from the coffee enthusiast community. The incident involved multiple coffee shops in Guilin, and the shops concerned issued statements one after another, apologizing for the misconduct of individual employees and dismissing or firing those involved. This incident not only violated customers' portrait rights and privacy but also cast a shadow over the professional image of the coffee industry. As coffee enthusiasts, we should pay more attention to baristas' professionalism and work ethics, and return to our love for and dedication to coffee itself. [more…]

Recently, a coffee shop branded "People's Coffee" sparked widespread discussion in Shijiazhuang. A subsequent media investigation found that similar stores have covered 18 provinces and 20 cities nationwide, with nearly 30 directly operated outlets. Its parent company, YaoChao (Shanghai) Culture Communication Co., Ltd., has applied for the "People's Coffee" trademark multiple times since 2022, but all applications were rejected. It only holds two registered trademarks: "Chao People's Coffee" and "YaoChao People's Coffee." However, the actual store signs do not display the words "Chao" or "YaoChao." This phenomenon has drawn public attention to commercial signage compliance, trademark usage norms, and potential legal risks, and lawyers have also offered professional interpretations. [more…]

The European Union's upcoming zero-deforestation regulation (EUDR), set to take effect in 2025, requires imports of seven categories of agricultural products, including coffee, to prove they are not linked to deforestation. This environmental milestone could, however, place a heavy burden on smallholder countries that depend on coffee exports. Take East Timor as an example: coffee accounts for more than 90% of its non-oil export earnings, sustaining the livelihoods of 77,000 rural households, and the EU is its largest market. Yet the complex local land tenure, scattered smallholder plots, lack of GPS mapping capacity, and high illiteracy rate make it difficult for the vast majority of coffee farmers to meet compliance requirements. This not only threatens East Timor's coffee industry but could also lead to non-compliant coffee flooding the global market, driving down prices and worsening the plight of smallholders. [more…]

Recently, a hidden camera was discovered in the shared restroom of the Starbucks store at CityOn in Zhengdong New District, Zhengzhou, sparking widespread public concern. Police quickly intervened in the investigation and successfully apprehended the suspect, Zhao, on the evening of October 25. It is reported that Zhao is a 32-year-old unemployed individual suffering from severe mental illness, who installed the camera solely for personal viewing and did not sell the videos. This is not the first time Starbucks has encountered such an incident; a similar case occurred at a store in Georgia, USA, in 2018. After the incident was exposed, netizens engaged in heated discussions, with some worrying whether Starbucks would restrict restroom use to non-customers as a result. Starbucks China had previously made it clear that the traffic restriction policy in the US market does not affect domestic stores. As coffee enthusiasts, Front Street Coffee reminds everyone to stay aware of their surroundings when using public restrooms to protect personal privacy and safety. [more…]

Recently, the Market Supervision Bureau of Yuecheng District, Shaoxing City, investigated and penalized a popular coffee shop. The shop was found using imported coffee beans without Chinese labels and could not provide proof of legal origin. It was also involved in selling coffee equipment without Chinese labels. Ultimately, it was fined 25,000 yuan and the related products were confiscated. This case reveals a common compliance risk in the procurement and use of coffee beans by specialty coffee shops: whether self-roasting or external procurement, coffee bean raw materials require corresponding food business or production licenses and product qualification inspection reports. As market supervision intensifies, coffee operators urgently need to self-check risks to ensure legal and compliant operations. [more…]

Recently, news about a former employee of Chagee whose ID number was publicly displayed by a store quickly went viral online, sparking widespread attention. According to multiple netizens, a woman in Zhoukou, Henan, discovered after leaving the brand that her name and ID number had been posted on an in-store notice, along with a statement about dismissal and blacklisting. The store first claimed the notice was only to deal with a supervisory inspection, then changed its statement and said the identity information was forged. At present, the store manager involved has been suspended, and the brand has intervened in the investigation. The incident has also triggered public discussion about the legal boundaries of how companies handle employees' personal information. Does publicly displaying an ID number constitute infringement? This article will sort out the sequence of events. [more…]

Recently, a Reddit post about Luckin Coffee's New York store refusing to accept cash payments sparked heated discussion. The poster claimed that the staff argued Luckin is a tech company rather than a coffee company, and therefore is not bound by local regulations requiring food retail businesses to accept cash, and the person involved called 311 on the spot to file a complaint. Both of Luckin's New York stores use a cashless system, supporting only the official App or online payments such as Apple Pay and PayPal. Some netizens worry that this practice is out of step with local consumption habits and may also raise privacy concerns, but others believe that Luckin's stores are merely pickup points for online orders and may not necessarily constitute a violation of the law. Front Street Coffee will continue to follow the developments of this incident. [more…]

Coffee consumption continues to heat up, and the market keeps penetrating into broader demographics. Recently, home cafés and independent shops have launched a freshly ground and freshly extracted espresso liquid that offers nationwide free shipping. It uses plastic sealing plus ice packs and cold-chain delivery, keeps for about 7 days refrigerated and up to half a month frozen, and has drawn attention because its aroma and crema performance are better than assembly-line instant products. While consumers ask on social platforms how to buy it, some also question whether it can still count as "freshly extracted" after long-distance transport, whether home workshops can meet food-safety requirements, and whether such products fall into the "three no's" category. This article sorts out the selling points, controversies, and potential risks of this new business format, and highlights the difficulties merchants need to face in quality control, marketing, and compliance. [more…]