Recently, a netizen exposed that a certain Cotti Coffee store placed a notice sign in its outdoor seating area, explicitly prohibiting customers from bringing coffee of other brands to sit down, and marking competitor logos with a prohibition symbol. This practice quickly sparked heated discussion: supporters believe that businesses have the right to set consumption-based seating rules, while opponents question whether it涉嫌 excludes competitors and infringes on consumers' right to choose independently. As the topic trended on social media, Cotti officially responded that it had not uniformly required stores to use such notice signs and would verify the relevant situation. Behind the incident, the boundary between business autonomy and consumer rights has once again become the focus. [more…]

Recently, a video of a Chagee employee handling tea drinks with bare hands spread rapidly online, sparking widespread public concern about food safety issues at chain tea beverage brands. In the video, the employee, without wearing gloves, directly grabbed ice cubes and lemons and reached into a shaker cup to pound and stir the drink, prompting netizens to exclaim they were "disgusted." Although the poster explained that the footage was filmed after closing hours using damaged inventory to mimic the "Indian milk tea" meme, public opinion did not subside. Subsequently, netizens discovered that employees of several other brands, including Luckin Coffee, Yidian Dian, and Goodme, had also posted similar meme videos. Chagee officially issued an urgent investigation notice, imposing an indefinite suspension and rectification on the store involved, dismissing the employee involved, and demoting managerial personnel. This article will review the sequence of events and responses from all parties, and explore the boundary between food safety and entertainment-oriented marketing in the tea beverage industry. [more…]

A milk tea shop was sealed and ordered to close on the spot by market supervision officials in under a minute—all because the staff said "Welcome" before asking customers to scan the QR code. The incident sparked widespread attention after it was exposed. An official statement later concluded that the law enforcement officers had abused their power and deliberately made things difficult; those involved have apologized and been disciplined. In this issue of coffee news, while we follow this incident, we also remind coffee professionals to be mindful of the boundaries of law enforcement in epidemic prevention and control, and we continue to bring coffee enthusiasts professional coffee knowledge and Front Street Coffee product recommendations. [more…]

Luckin Coffee recently issued an official notice announcing that its Apple C Americano will be gradually removed from stores nationwide, sparking dissatisfaction and regret among many fans. This fruit coffee C-series drink, launched last October, has built up a loyal following with its refreshing taste, but it had already briefly disappeared before. In this formal farewell, the company cited a shortage of apple juice concentrate and its status as a seasonal limited edition, and said the Apple C Fruit Tea made with the same ingredient will also be discontinued at the same time. Some speculate that this is to make way for the return of the spring Cherry Blossom Latte. For consumers who love this flavor, Front Street suggests trying to make it at home or looking for alternatives, such as KFC's Apple Sparkling Americano. [more…]

Recently, some netizens noticed that the number of US stores displayed on Heytea's official mini-program had decreased noticeably compared to a month ago, with nearly 20 stores disappearing from the list. At the end of September, there were reports that Heytea would open 42 branches across 13 US cities, but now only 15 stores in three cities—Los Angeles, New York, and Bellevue—can be found on the mini-program. In response, some believe the company hid upcoming stores that were not yet fully renovated to avoid confusing consumers, while others speculate that there may have been changes in the partnership between the brand and its franchisees. What is the truth? This article walks you through the ins and outs of the incident. [more…]

Recently, a "Notice on Store Pricing Strategy and Promotion Adjustments" for Cotti Coffee circulating on social media has drawn widespread attention. The notice shows that Cotti will end its "9.9 yuan unlimited across the board" promotion at 24:00 on January 31, and switch to a special-offer section model starting February 1, with only some products continuing at 9.9 yuan unlimited, while other non-discounted products will be sold at retail prices. New-store first-month promotions and refer-a-friend rewards will also be adjusted accordingly. As the brand that kicked off the 9.9 yuan price war in February 2023, does this move by Cotti signal a turning point for China's coffee price war? Consumers, franchisees, and industry observers are all watching closely. [more…]

The limited-edition drinks "Strawberry White Chocolate" and "Strawberry White Chocolate Rice Mochi," launched in collaboration between Molly Tea and *Barbie*, sparked consumer complaints due to a massive discrepancy between the actual product and the official promotional images. The promotional image showed a thick layer of strawberry chunks filling the bottom of the cup, but the drinks customers actually received contained so little fruit that it was barely noticeable. Some customers strained out the fruit with a sieve and put it back into the cup, only to find the actual portion fell far short of the poster. The store explained that, because customers had complained the fruit pieces were too large and hard to sip, the strawberries had been mashed, and that shaking during delivery would also cause the fruit to mix with the liquid. However, the official promotional image carried no disclaimer such as "actual product may vary," leading consumers to suspect false advertising and demand refunds. Reporters from this publication visited two stores in Wuhan, placed orders, and conducted hands-on tests, confirming that the actual product indeed did not match the promotion. [more…]

After the holiday, news of price increases in the consumer sector has been coming one after another, and this time it is Tims China's turn. Many consumers have noticed that the price of their usual bagels has quietly gone up, some combo meals have seen two price hikes within six months, and the bagel options for delivery combo meals on Wednesday Member Day have been cut from several varieties to three. In response, Tims officially said that prices for some products nationwide have indeed been adjusted, but coffee products will not increase in price, and the adjustment was made after a comprehensive assessment of operating costs. As a Canadian brand that has built its position in the Chinese market with a "coffee + warm food" strategy, Tims' bagels have always been a star product, and whether this price increase will be accepted by loyal customers is worth watching. [more…]

Recently, some netizens noticed that Luckin Coffee posted job openings for store manager and other positions on the Singapore recruitment website JobStreet, with salaries of approximately 19,000 to 25,000 RMB, sparking speculation about its expansion into Southeast Asia. Previously, counterfeit Luckin stores appeared in Thailand, and the company officially stated that it had not opened stores in Thailand and had taken legal action, but the store is still operating. Meanwhile, Mixue Bingcheng has successfully entered the Thai market, winning over consumers with low prices and a hygienic environment. The Southeast Asian coffee market has enormous potential, and whether Luckin is truly going overseas remains to be officially confirmed. This article sorts out the timeline of events and retains relevant recommendations from Front Street Coffee, inviting readers to follow the overseas expansion trends of Chinese coffee brands together. [more…]

A local tea beverage brand in Nanning, Guangxi, caused an uproar on social media due to a consumer notice in its mini-program titled "Three types of people should order with caution." The notice listed three types of people as unsuitable buyers: "those who focus on packaging and blindly follow big brands," "those who lack awareness of the prices of high-quality fruits," and "those with dull palates who think all brands are about the same." Netizens criticized the notice for its condescending tone and for setting rules for consumers. The brand subsequently issued an apology statement, claiming the copy was written by an early operations staff member who had already left, but the statement failed to quell public anger and was instead accused of "lecturing consumers." Currently, the controversial notice has been taken down, and the apology post has also been deleted. Market regulatory authorities have stepped in to investigate. Front Street Coffee continues to follow developments in the coffee and tea beverage industry. [more…]

Luckin Coffee's weekly Thursday operational notice once again put store employees on edge, as the company officially announced several new products, including "Triple Cheese Thick Matcha," "Coconut Trio Latte," and "A Whole Coconut." Among them, the preparation method for "A Whole Coconut" completely overturns previous operating habits. Employees need to wear gloves to take out frozen coconut eggs and pour the prepared coffee liquid into the coconut shell for serving. The process involves more than ten steps, prompting many workers to call it absurd. What troubles them even more is that these new products may be launched nationwide, and morning shift staff must complete a large amount of prep work within half an hour. Many worry that they simply cannot handle it when running the store alone. [more…]

Recently, two Starbucks stores in the UK posted notices stating they would stop accepting cash, sparking heated discussion online. Many people worried that this move deprived consumers of their right to choose, and public opinion quickly escalated. Starbucks UK officially clarified afterwards that these stores are independently operated by licensed partners, and going cashless is not a unified company policy. In fact, Starbucks once tested a cashless model in the US but did not roll it out, and although it encouraged electronic payments during the pandemic, it still emphasized that cash always remains an option. This article will recount the course of the incident and sort out Starbucks' historical stance on payment methods and its future direction. [more…]

Recently, a notice purported to be an internal all-channel delisting announcement from Chagee has been circulating on social media, drawing widespread attention and discussion among fans. The notice indicates that four ingredients—Rose Narcissus, Green Mandarin Pu'er, Rose Pu'er, and Roasted Fragrance Yellow Tea—along with eight related tea drinks, will be completely discontinued starting May 9, 2025. Among them are several popular limited-edition items such as Golden Crow Fuy [more…]

Luckin Coffee announced via its official Weibo that it will reveal a new "seed-planting officer" on April 25, with a poster hinting that this mysterious figure comes from a world-champion esports team. Although the company tried hard to maintain the suspense, sharp-eyed netizens had already recognized the silhouette of the EDG team from the cutout traces, and Luckin played along with this tacit mutual understanding. This signing not only means that EDG becomes Luckin's new seed-planting officer, but also signals the return of a once-viral beverage riding on the momentum, with discussion heat on social platforms continuing to climb. EDG's comeback championship at the League of Legends World Championship forms an interesting parallel with Luckin's trajectory of striving to bounce back after scandal—both have achieved breakthroughs in their respective fields that make people sit up and take notice. [more…]

Recently, Luckin Coffee made it onto Weibo's trending topics because its iced drinks contained too much ice and the cup volume decreased noticeably after removing the ice, triggering widespread consumer concern about the proportion of ice in chain coffee and milk tea shops. Many netizens posted comparison photos showing that after removing the ice, only half a cup of the drink remained, with some even joking about "looking for the latte in the ice." Luckin officially responded that its drinks are made according to a standardized recipe and that it will strengthen store training. At the same time, other brands such as Starbucks were also accused of a similar phenomenon. This article sorts out the course of the incident, netizen feedback, and official responses, and also includes professional exchange information from Front Street Coffee. [more…]

A tea shop in Mudanjiang City has sparked heated online discussion due to its striking resemblance to the chain brand 1 Dian Dian. The store not only copied 1 Dian Dian's signage and decor but also disguised itself as "1 Dian" by using a cup sticker to cover the last character of the logo—when peeled off, it revealed "1 Dian Tian." The official mini-program shows no such store, and the franchise area has not been opened to Mudanjiang, leading netizens to conclude it is a counterfeit shop. As public opinion grew, 1 Dian Dian officially stated in the comments section that it is "already on the path to defending its rights" and thanked netizens for their "sharp eyes." This incident not only left local residents disappointed but also once again brought the issue of counterfeit infringement in the tea beverage industry to the forefront. [more…]

At the end of each year, Blue Bottle Coffee releases holiday-limited merchandise in Japan. This year's theme is "Delicious Gifts," featuring items such as the caramel-colored Kiyosumi Shirakawa cup and the dark caramel Kinto ceramic mug. However, after the products went on sale, many consumers found a noticeable color difference between the actual items and the official promotional images—the rich caramel color shown in the ads turned into a pale milk-tea shade once in hand. In addition, quality-control issues such as crooked logos, flaws on the cup body, and uneven coloring appeared frequently, triggering a flood of complaints and returns. The official explanation attributed the color discrepancy to the hand-glazing process and the influence of lighting during photography, but the controversy continues to intensify. [more…]

Recently, many Luckin tea-coffee enthusiasts noticed a noticeable change in the flavor of their usual Jasmine Latte, suspecting that the brand had adjusted the recipe. In March of this year, Luckin had just announced an upgrade to its light milk tea, switching from tea powder to freshly brewed tea, and the Jasmine Latte was improved accordingly, with a fresh tea aroma that blended well with the coffee, making it a daily must-order for many consumers. However, starting June 2, regulars reported that the drink tasted weaker, with the coffee flavor almost gone—some even described it as drinking milky tea water. Some customers noticed from the cup labels that the espresso notation had changed from "Espresso Concentrate" to "Short Extract Espresso," and staff also revealed that the ratios of tea, milk, and coffee had all been altered. This adjustment sparked widespread dissatisfaction, with an increase in negative reviews and complaints at stores, and loyal fans calling on the official brand to restore the original recipe. [more…]

On the first day of the May Day holiday, a rare queue of people appeared at Exit B of Liede Station in Guangzhou, and the reason was precisely the official opening of Lin Junjie's Miracle Coffee at IGC Mall in Guangzhou. The space was formerly occupied by the Guangdong chain brand store by.jpg, and after it closed in March this year, Miracle took over, with fans' anticipation far outweighing any regret. The official confirmation is that the Guangzhou store is a long-term operating location rather than a pop-up, and on opening day people arrived to check in before eight o'clock, with the line once extending into the subway station. The drink selection at the store is richer than that of the Shenzhen pop-up coffee truck, including the return of limited-edition specials as well as desserts, merchandise, coffee beans, and more, but no stamp service is offered. Due to astonishing purchasing power, ingredients ran out early, and a sold-out notice was posted just after six in the evening. There is still no definite news on whether Lin Junjie will personally visit the store, and considering that the shop is small and right next to the subway entrance, the station appearance segment fans are hoping for is highly unlikely to happen. [more…]

Manner previously announced a giveaway cup event on Xiaohongshu, and the light purple ceramic cup in the accompanying images quickly captured the hearts of many cup enthusiasts. As usual, new merchandise would land on various platforms within a day or two after the official poster was released, and many fans even checked with stores in advance about stock availability, gearing up for the rush. However, this event has yet to appear, with some people setting alarms for several nights in a row only to come up empty-handed, while store employees also said they had not yet received notice. Is it the weather that has delayed the nationwide launch, or has there been a problem with the brand's communication? This article will reconstruct the course of events and explore the communication shortcomings exposed by Manner during the event delay controversy. [more…]