Recently, a coffee shop in Wuhan received a one-star review from a customer for closing promptly at 19:30. After the incident was reported by Jiupai News, it quickly sparked widespread discussion online. The review claimed that staff told the customer to "pack up and get out" before they had finished eating, while the shop responded that it strictly complies with the 8-hour workday under labor law, and after reviewing surveillance footage, found no excessively aggressive language from employees. The owner said they understand customers' desire for later closing hours, but also asked for understanding of workers' right to clock off on time. Netizens' views are polarized: some support the shop's right to close on time as long as it gives advance notice, while others suggest stopping orders half an hour early to avoid conflict. This controversy reflects the real-world tension in the food service industry between employee rights and customer experience. [more…]

A popular café in Seoul's Seongsu-dong has sparked widespread controversy after openly stating that it does not serve Chinese customers. A Chinese netizen who has long resided in South Korea was asked about their nationality and then ejected simply for speaking Chinese while visiting the shop. After the incident came to light, the owner not only failed to apologize but responded on social media with "This is who I am," prompting netizens to leave a flood of negative reviews on Google Maps, Naver, and other platforms. The café's social media accounts have now disabled comments and direct messages. Front Street Coffee follows developments in the coffee industry and reminds every coffee lover that, wherever they are, they should enjoy coffee culture on the premise of respect and equality. [more…]

Luckin Coffee's recently re-released Red Wine Americano has sparked widespread discussion. This new product, which combines red wine flavor with coffee, has polarized reviews due to its unique taste. Some consumers have shared "warning" experiences on social media, describing its taste as hard to accept; meanwhile, other customers say they enjoy this rich flavor combination. Due to the large number of negative reviews, some store employees have handwritten notes asking customers not to leave negative reviews lightly, triggering discussions among netizens about the brand's review system and store responsibilities. This article will sort out the whole incident, consumer feedback, and the controversy surrounding the review mechanism. [more…]

Recently, a woman surnamed Chen in Taiwan, China, left a negative review for a coffee shop on a review platform and had her personal information, along with that of her relatives and friends, as well as surveillance screenshots, publicly exposed by the shop, accompanied by insulting remarks. The incident sparked strong outrage among netizens, the shop's rating plummeted, and Ms. Chen called the police and filed a lawsuit. The shop subsequently deleted the post and issued a public apology, but Ms. Chen said she had not been contacted privately and would continue to pursue legal action. In this episode of Coffee News, we take you through the whole story, while also focusing on the professional coffee knowledge exchange brought to you by Front Street Coffee. [more…]

A coffee shop sparked strong public outrage and a wave of collective negative reviews after launching a "1-yuan beauty coffee, choose one of three" group-buy package that required purchasers to be women under 35 during specific evening hours, with a note stating "if the boss doesn't think you're pretty, you need to pay the difference." The shop once explained it wanted customers to match the store's style, but this failed to quell the controversy, and it was subsequently taken offline by the platform and had its social media account canceled. Recently, the shop relaunched, and although the controversial package had disappeared, netizens once again gave low ratings, causing it to be taken offline a second time. A lawyer from Legal Daily pointed out that the package was suspected of violating the Advertising Law and the Civil Code, while the netizens' excessive criticism may constitute cyberbullying. Front Street Coffee reminds that both merchant promotion and platform review need to strictly adhere to legal bottom lines. [more…]

Recently, a controversy over a customer being visited at home by a霸王茶姬 (Chagee) employee after leaving a negative review has sparked widespread discussion online, with related topics trending on Weibo on Monday morning. According to Star Video, on July 20, a man in Chengdu, Sichuan Province, posted a video claiming that after consuming a drink at Chagee the previous day, he felt the taste was different from before. He did not choose to request a refund or a remake, but directly left a negative review on the order. Unexpectedly, the next day, the employee suddenly showed up at his door without contacting him in advance, asking him to delete the negative review. After the incident was exposed, netizens had mixed views on the employee's behavior, with some exclaiming "too scary," while others expressed understanding for the worker. Chagee customer service responded that the store wanted to communicate amicably with the customer, and the store manager involved explained that they went to the customer's home because the delivery rider, the store, and the platform all could not get through to the customer by phone. This article sorts out the course of the incident and the views of all parties, and explores reasonable ways for merchants to respond to negative reviews. [more…]

A yet-to-open Shanghai coffee shop has sparked heated discussion because its name, "b³ Coffee," sounds like "biesan" (a local slang term for a vagrant or good-for-nothing) in the local dialect. Netizens have been poking fun at it, and some say they won't patronize it because of the name. The brand marking itself as "必三咖啡" on a third-party platform has further escalated the controversy. Although the name brings traffic, it also leaves a negative first impression on consumers. This article reviews the whole incident, discusses the importance of businesses adapting to local customs, and includes related recommendations from Front Street Coffee. [more…]

Recently, there have been reports that Chagee sets a strict upper limit on the number of negative reviews for its stores: no more than three negative reviews per ten thousand orders, otherwise the pay of all staff will be affected. Although the brand responded that this claim is untrue, discussion around its assessment mechanism continues. From store tier classification to employee performance deductions, from visiting customers to beg for review deletion to paying teams to handle them, a series of practices reflects the tea beverage industry's extreme sensitivity to customer reviews amid rapid expansion. This article will sort out the sequence of events, employee disclosures and the official response, and explore the management logic and controversies behind this assessment method. [more…]

Luckin Coffee's signature product, the Coconut Ice Americano, officially returned on May 6 after a comeback teaser was released on Youth Day. However, to the surprise of many long-awaiting fans, the reviews for the new version of the drink were almost overwhelmingly negative. Quite a few regular customers reported that this cup, once their "white moonlight," had changed its taste—the fresh fragrance and sweetness of coconut water had vanished, replaced by a sticky mouthfeel and a strange sweetness, even described as "cold Banlangen granules." After netizens dug deeper, they found that Luckin had swapped the originally used Fino coconut water for a blended juice containing concentrated apple juice, which is believed to be the main reason for the change in taste. Less than 12 hours after the return, complaints were already all over social platforms, and calls to bring back the original recipe grew louder and louder. [more…]

Recently, many Luckin Coffee customers have encountered an unexpected situation when picking up their orders in-store: normally quiet staff members are proactively speaking up, asking customers to leave a positive review. Behind this phenomenon is Luckin's internal "Countless Smiles" competition targeting store positive review rates. In some regions, stores have been forced by management to participate, and positive review rate rankings directly affect employee performance evaluations and disciplinary rewards and punishments, forcing frontline employees to solicit positive reviews from customers picking up orders, and even asking regular customers to help boost reviews. However, the frequent solicitation of positive reviews has also triggered consumer resentment, with some customers bluntly saying it is "annoyingly unbearable," and even considering filing complaints with 12315. Employees are equally full of complaints, believing that this mandatory requirement puts them in a difficult position. This article will provide an in-depth analysis of the conflict between stores and customers caused by this positive review assessment. [more…]

Luckin Coffee recently posted a romantic tutorial on social media, teaching everyone how to make a "Frozen Rose" using a Luckin can or an ordinary ice cup, sealing a rose and ice cubes inside the cup to create an eye-catching decoration for the office desk. This玩法 quickly triggered netizens to imitate and like it, but it also worried baristas in stores—because this玩法 is not an official product, and if customers come to the store asking for it to be made, it may cause misunderstandings and negative reviews. The popularity of flower cups can be traced back to netizens' creativity, and was later boosted by brands such as Mixue Bingcheng and Haidilao to become a traffic code. Front Street Coffee noted that although similar marketing can bring heat, it needs to balance the execution pressure on frontline employees. [more…]

Recently, Luckin Coffee has hit the trending topics twice in a row over interview-related incidents, sparking widespread discussion. One job applicant said that after failing an interview, she was labeled "timid and weak," which was completely at odds with her performance that day; another 26-year-old woman was rejected for being too old. The poster also revealed that Luckin staff had called her demanding she delete the post, and after she refused, they turned to contacting her family. These incidents have drawn public attention to this chain coffee company, whose store count has now surpassed 20,000, and the issue of inconsistent hiring standards under its two models—directly operated and joint-venture—has gradually come to light. [more…]

Recently, a coffee shop in Kunming, Yunnan, became embroiled in an online controversy after refusing to let a pregnant woman use its restroom. The shop said the pregnant woman used the store's toilet twice without the staff's consent; when she was reminded the second time, an argument broke out between the two sides. The pregnant woman and a man accompanying her filmed a video and posted it online, and also left a negative review of the coffee shop on a third-party platform. The shop then publicly released surveillance footage to set the record straight, and the incident quickly sparked heated discussion among netizens. Some people understood the pregnant woman's inconvenience, but more believed that whether a business's restroom may be used should be decided by the shop, and that the pregnant woman going upstairs on her own posed safety risks. Behind this dispute is the dilemma coffee shops and other businesses face when passersby ask to "borrow the toilet." [more…]

Luckin Coffee has recently launched another collaborative new product, "Apple C Americano," continuing its fruit coffee C series concept and highlighting a "7 zeros" health standard. However, unlike previous refreshing fruit coffees that received praise, this apple-flavored specialty drink encountered a flood of negative reviews on its launch day, with consumers generally reporting that the concentrated apple juice was too sweet, the coffee flavor integration was poor, and some even described it as "rotten apples soaked in ashtray water." Meanwhile, KFC's previously launched Apple Sparkling Americano was more favored for its taste due to the addition of sparkling water, and in comparison, netizens bluntly said "KFC wins completely." This article reviews the new product's formula, consumer feedback, and differences from competitors, presenting the true reputation of this controversial new item. [more…]

Starbucks has been embroiled in a series of controversies recently. First, its Ciqikou store in Chongqing was reported to have driven away police officers who were eating outside the store, triggering a strong public backlash. Subsequently, some citizens went to the store in question to deliver white flowers and throw eggs, and the Dianping review section was flooded with negative reviews. Before the incident had even subsided, Starbucks China quietly raised the prices of some beverages and food items, with products such as Americano and latte increasing by 1 to 2 yuan. The brand's customer service said the move was an adjustment made after a comprehensive assessment of operating costs. Under the dual pressure of public opinion and operating costs, whether Starbucks can continue to win consumers' hearts is worth watching. [more…]

Starbucks teamed up with Peanuts to launch Snoopy limited-edition drinks, and the Cocoa Latte and Cocoa Frappuccino attracted many fans eager to try them as soon as they hit the market. However, the chocolate Snoopy peeking out from the whipped cream in the official promotional image is actually handed to customers in separate packaging when they pick up their order, requiring them to place the decoration themselves. This approach to serving has sparked heated discussion on social media, with some complaining that the actual product does not match the promotional image, while others believe that placing it in advance would make it more likely to sink and melt. Store employees, meanwhile, said that according to brand serving standards, the chocolate must be delivered separately and unopened. With tastes so hard to please, the decoration of a single drink has unexpectedly become a flashpoint for complaints and negative reviews. [more…]

Tea brand 1 Dian Dian recently launched a new product, "Summer Pit-Scented Grape Milk Green," attracting a large number of fans to try it out immediately with its light purple promotional posters and novel flavor. However, as genuine feedback increased on social media, this new product encountered overwhelmingly negative reviews—the buyer's show differed vastly from the promotional images, jokingly dubbed "cement gray"; even when opting for no added sugar, some consumers reported it was cloyingly sweet; furthermore, users who switched to A2 fresh milk discovered floating curds in their cups, describing it as "tofu pudding milk tea." From appearance to taste, this highly anticipated new product left many Dian Dian devotees exclaiming "the greater the expectation, the greater the disappointment," and even questioning the brand's R&D capabilities. This article will comprehensively sort out consumers' genuine feedback and the focal points of controversy. [more…]

During the New Year holiday, gathering with friends to play cards is a popular pastime for many, and cozy coffee shops naturally become a hot choice. But recently, a customer who invited eight people to a coffee shop entrance to push tables together and play cards was asked to leave by the owner, and then left two consecutive bad reviews, saying the owner "lacks class." This incident sparked heated discussion online: some support the owner in protecting other customers' experience, while others believe coffee shops should accommodate entertainment needs. Should coffee shops allow card playing? Is it reasonable for the owner to refuse customers? This article will sort through the incident and the views of various parties, and explore the boundaries and difficulties in coffee shop management. [more…]

Hand-shaken lemon tea brand Ningji recently announced a collaboration with the Japanese anime "Detective Conan," but found itself embroiled in controversy over CP-themed posters displayed in its stores. The posters placed Conan alongside Haibara Ai, and Shinichi Kudo alongside Ran Mouri, sparking strong discontent among fans of the original work. Although Ningji quickly issued an apology statement, attributing the incident to unauthorized actions by an individual franchisee, netizens and industry insiders broadly rejected this explanation, believing the brand was clearly derelict in its material review and respect for the IP. Notably, this is already the second time this year that Ningji has publicly apologized over problems with marketing material oversight. For coffee and tea beverage enthusiasts, how collaborative marketing can strike a balance between respecting the original work and consumers has once again become an industry topic worth watching. [more…]

As the Spring Festival approaches, major coffee chains are rolling out promotional new products to capture holiday traffic. After launching the Year of the Dragon sauce-flavored chocolate in a second collaboration with Moutai, Luckin Coffee quickly followed up with the Han Meilin co-branded New Year Red Dragon Latte and a matching dessert, Persimmon Daifuku. However, this dessert, which had been highly anticipated, drew complaints from consumers who said the group-buy advertising seriously mismatched the actual product, sparking heated discussion about false advertising and where responsibility lies. Some netizens argued that Luckin cannot escape blame for lax review, while others pointed out that the root cause is some group-buy bloggers using footage of other products to earn commissions. Behind the incident, the review mechanisms of brand marketing and the issue of consumer trust are worth pondering. [more…]