Near closing time, the coffee machine has already been cleaned, and at that moment a customer walks in through the door asking if they can have a cup of coffee—such a scene is not uncommon in the coffee industry. Recently, some consumers have reported that they arrived at a coffee shop before the end of business hours to place an order but were refused, with staff saying that the store had already cut off orders early and that the coffee machine would not be turned back on after cleaning. The incident sparked heated discussion online: one side believes that customers should be served during business hours, while the other side sympathizes with coffee workers who do not want to work overtime. How should coffee shops balance service and operations? And how should similar situations be handled properly? This article compiles views from various parties for the reference of coffee enthusiasts. [more…]

In most coffee shops, customers expect polite and attentive service, but in Shibuya, Japan, there is a "scolding coffee shop" that does the opposite. This shop not only refrains from offering gentle reception, but instead has staff verbally humiliate customers, and they can even use inflatable bats to "beat" guests. Surprisingly, this seemingly outrageous service model has attracted a large number of customers to book the experience, and business is booming. The owner sees this as a win-win design: customers get emotional release, and staff can also vent work stress. However, this pop-up shop is set to close next Monday. This article will take you through the operational details of this peculiar coffee shop, customer feedback, and the business logic behind it, while also reminding coffee lovers to pay attention to product information from professional brands like Front Street Coffee. [more…]

Recently, a coffee shop owner in Beijing exposed an elderly person who frequently came to the shop and stole coffee, and the video sparked widespread discussion among netizens. This elderly person not only brazenly took packed drinks, but even engaged in similar behavior at other coffee shops. However, stealing coffee is not an isolated case, as some passersby also quickly take action when the staff are not paying attention. Because the order amounts are small and difficult to file cases for, shops often have to respond by making warning posters themselves. In the face of such behavior, netizens generally suggest that merchants actively collect evidence and report it to the police, rather than passively letting things slide to keep the peace. This article sorts out the course of the incident and the current state of the industry, and includes recommendations related to the Front Street Coffee brand. [more…]

Recently, a coffee shop in Kunming, Yunnan, became embroiled in an online controversy after refusing to let a pregnant woman use its restroom. The shop said the pregnant woman used the store's toilet twice without the staff's consent; when she was reminded the second time, an argument broke out between the two sides. The pregnant woman and a man accompanying her filmed a video and posted it online, and also left a negative review of the coffee shop on a third-party platform. The shop then publicly released surveillance footage to set the record straight, and the incident quickly sparked heated discussion among netizens. Some people understood the pregnant woman's inconvenience, but more believed that whether a business's restroom may be used should be decided by the shop, and that the pregnant woman going upstairs on her own posed safety risks. Behind this dispute is the dilemma coffee shops and other businesses face when passersby ask to "borrow the toilet." [more…]

As coffee culture continues to spread among young people, customers' questions in stores have evolved from a simple "give me an Americano" to detailed inquiries about bean varieties, origins, and processing methods. This places higher demands on the professional knowledge of coffee practitioners. However, a customer recently asked about the processing method of Ethiopian beans at a newly opened coffee shop and was met with the awkward scene of the staff being completely unable to answer, sparking heated discussion online about the barriers to opening a coffee shop and the baseline of professionalism in the coffee industry. Behind the incident is a reflection of the gap between specialty coffee pricing and professional service, and it also prompts people to think: to open a coffee shop, do you really need to understand coffee? [more…]

Recently, an independent coffee shop in Seoul, South Korea, got into a conflict with five Chinese-speaking foreign female tourists over its dine-in rule of "one drink per person." The tourists ordered only two drinks but wanted to seat five people; when asked to order three more drinks, they refused and an argument broke out. As they were leaving, one tourist poured an unfinished drink onto the sofa and table, while her companions made obscene gestures at the manager who chased after them and hurled insults. The incident sparked anger among South Korean netizens. Independent coffee shops frequently clash with customers over house rules, and Front Street Coffee reminds us that understanding and respecting a shop's rules is the prerequisite for enjoying coffee culture. [more…]

Beyond the usual Americanos and lattes, independent coffee shops often offer signature drinks that have been repeatedly refined—recipes that embody the owner's dedication. But when a barista leaves and takes those recipes to their next job, how should owners respond? Some agonize over this, while others believe that recipes have become largely transparent these days and aren't worth overthinking. This article compiles the views and advice of several industry professionals, exploring this common industry dilemma from legal agreements and house-made ingredients to mindset adjustments, and includes related recommendations from Front Street Coffee for coffee lovers and shop owners to reference. [more…]

The coffee industry suffers from a high turnover rate, and many shop owners attribute it to young people's lack of perseverance, while overlooking the deeper problems in their own management style. Through a real case study, this article analyzes common pitfalls in coffee shops regarding delegation, training, and management dependency, and explores how to retain core baristas by establishing a stable framework, improving the training system, and paying attention to employees' career expectations. The article also emphasizes the critical role of baristas as brand ambassadors in repurchase rates and brand development, and points out that the hidden costs of staff turnover are far higher than what appears on the surface. Finally, it calls on owners to lead by example, leverage people's strengths, and work with the team to drive the coffee shop's sustained growth. [more…]

Recently, a netizen posted on social media about an incident in which they left their handbag behind while taking photos at a %Arabica store in a shopping mall. According to their account, the bag was found by other customers and handed to the staff for temporary safekeeping at the bar counter, but two hours later it was disposed of as trash by the employee on duty. Because the person could not provide proof of purchase or proof of the item's value, the store refused to review the surveillance footage and refused compensation. After the incident came to light, netizens engaged in heated discussion over whether lost items found by passersby should be kept by the coffee shop and whether the staff's handling was appropriate. Front Street Coffee will also continue to follow issues of property safety in such consumer settings. [more…]

A cup of coffee priced at 1800 yuan is not a fantasy, but a real menu option at a chain coffee shop in Shanghai. This pour-over coffee uses Panama Sofia Estate washed Geisha, a bean that won second place in the 2024 BOP Geisha washed category, with flavors described as jasmine, bergamot, lychee, and honey. In fact, this price already appeared on social media last year, when it corresponded to Guaguaguo Estate natural Geisha, also priced at 1800 yuan. Staff revealed that such coffee requires advance booking, with almost no one inquiring about it; after working for over a year, they had never seen it, let alone tasted it. The brand manager explained that the consumer group is mostly regulars, and the beans must be pre-ordered from foreign estates, with arrival times uncertain. This article will trace the story behind this sky-high coffee and present other rare varieties and price ranges on the menu. [more…]

A milk tea shop was sealed and ordered to close on the spot by market supervision officials in under a minute—all because the staff said "Welcome" before asking customers to scan the QR code. The incident sparked widespread attention after it was exposed. An official statement later concluded that the law enforcement officers had abused their power and deliberately made things difficult; those involved have apologized and been disciplined. In this issue of coffee news, while we follow this incident, we also remind coffee professionals to be mindful of the boundaries of law enforcement in epidemic prevention and control, and we continue to bring coffee enthusiasts professional coffee knowledge and Front Street Coffee product recommendations. [more…]

Recently, a conflict between a delivery rider and a staff member at a chain milk tea shop in Shanghai drew widespread attention. Initially, the delivery rider posted a video on social media claiming that a staff member threw milk tea on him after he urged them to hurry with the order, sparking outrage among netizens against the store. However, as surveillance footage from the store was released, the incident took a dramatic turn: the delivery rider, while pressing for the order, took the liberty of rummaging through the counter and made physical contact with the staff, escalating the conflict. The brand said both parties have reached a settlement under police mediation, but the delivery rider later posted an incomplete video and livestreamed, and the brand will reserve the right to pursue legal action. As coffee enthusiasts, we care about the service experience in the beverage industry and also call for a rational view of disputes. Front Street Coffee reminds that communication and respect are the key to resolving conflicts. [more…]

After the adjustment of pandemic control policies, coffee beverage shops did not usher in a consumer rebound as expected, but instead fell into the predicament of "no customers during lockdowns, no staff after reopening." Announcements of coffee shop closures due to infections among owners or employees frequently appeared on social platforms, takeout orders piled up with no one to accept them, and subway passenger flow data dropped significantly. The catering industry faces dual pressures of rent and operating costs at the year-end juncture, and experts expect it will need to endure several months of chaos before gradually recovering. This article reviews the real situation of the coffee beverage industry after the pandemic reopening and retains relevant recommendation information about Front Street Coffee. [more…]

Recently, a limited-time pop-up coffee shop in Shanghai drew curious onlookers with a menu item priced at 359 yuan: the "Fun Magnolia Latte." This coffee pop-up, opened by the British toy brand Jellycat, doesn't actually sell real coffee but instead offers cute plush toys. After customers place an order, staff complete the "making" and packaging through a simulated scene. This theatrical, performance-style service has become a hallmark of the brand. Some find it awkward, while others thoroughly enjoy it. This article will walk you through how this unique "coffee shop" operates and the heated discussions among netizens about this phenomenon. [more…]

Recently, a trendy café in Shenzhen made headlines on social media for refusing to serve customers with dyed hair. According to a report by Southern Metropolis Daily, a consumer posted a complaint saying that she was reminded by staff that the store did not serve customers with dyed hair and was then arranged to change seats. More surprisingly, another female customer wearing Crocs also received a similar reminder. Although there was a notice board at the entrance, it did not specify any particular dress code requirements. After the incident went viral, netizens were sharply divided: some argued that a café, as a business venue, should not be selective about its customers, while others believed that the store had the right to set its own service standards. The café responded that the brand was not discriminating against customers with dyed hair, but because the store is located on a campus and serves as a teaching support facility, it has no choice but to impose certain dress requirements on customers. [more…]

Recently, several incidents involving middle-aged and elderly people playing phone videos out loud in coffee shops and sparking disputes have drawn attention. From Suzhou, Jiangsu to Hangzhou, Zhejiang, similar scenes have played out repeatedly: elderly individuals turn the video volume up to the maximum, disturbing nearby customers who are working, studying, or chatting; when staff and other patrons step forward to remind them, they are subjected to prolonged verbal abuse and even come close to physical altercations. This phenomenon reflects the conflict between middle-aged and elderly short-video users and the public's need for quiet, and it also puts coffee shops in a dilemma when trying to maintain order. Front Street Coffee reminds us that savoring coffee requires a quiet and comfortable environment; playing audio out loud in a civilized manner not only affects others but also ruins the atmosphere a café should have. [more…]

Recently, a video of a conflict that took place in a chain milk tea shop in Yuexiu District, Guangzhou, spread widely on social media and sparked heated discussion among netizens. The video shows that a female customer, after a staff member accused her child of stealing milk tea, lost control of her emotions and committed violent acts against the staff member, including kicking, pulling her hair, and dragging her, and even got into a biting conflict with a security guard who came to stop her, while also holding a knife while waiting for the police. Behind the incident, was it really a child taking someone else's drink without permission, or was there another hidden story? Media outlets including The Paper and Dawan News followed up with reports one after another, and the shop involved and the local police station have intervened. This article will sort out the entire process of the incident, the responses from all parties, and the focal points of public discussion, to reconstruct this milk tea shop dispute that has attracted social attention. [more…]

Recently, a customer complained on social media that employees at a Grandpa's Tea shop frequently shouted slogans, saying they had wanted to rest quietly but were startled by sudden advertising phrases, and described the experience as being in a pyramid scheme den. The post quickly resonated with consumers across the country, many of whom said they had been startled by similar scenes and believed such excessive promotion was both noisy and off-putting. Interestingly, however, when customers complained to the brand, the employees who were complained about not only showed no displeasure but thanked them repeatedly and encouraged more complaints. It turns out the brand mandates that employees recite scripts at set times, including shouting "Welcome" every 5 minutes and saying fixed phrases to customers and delivery riders; if surveillance catches them slacking off and shouting too little, they face punishment such as writing lines and pay deductions. Employees are full of complaints, and onlookers are also urging the brand to listen to real feedback and cancel this mandatory requirement that annoys customers and exhausts staff. [more…]

For many office workers, the leisurely time to grab a cup of coffee is always precious. Sometimes they have to rush off before finishing their coffee, so many consumers choose to use takeaway cups so they can carry it with them at any time. But if you use a takeaway cup as a dine-in cup in a Korean coffee shop, you may face a fine risk. Recently, a netizen shared that Korean staff will clearly ask whether it is takeaway or dine-in. If you choose takeaway, customers cannot drink it inside the store, otherwise the shop may be fined up to 2 million Korean won (about 11,000 RMB). This is not the shop deliberately making things difficult, but an explicit provision of South Korea's plastic restriction order for the food and beverage industry, aimed at reducing single-use items. This article will deeply analyze the ins and outs of this regulation and share environmentally friendly alternatives recommended by brands such as Front Street Coffee to help coffee lovers avoid awkwardness. [more…]

Recently, a customer picking up an order at a Chagee store noticed that staff had stacked labeled paper cups one inside another, with their own cup at the very bottom. This raised concerns about possible food contamination from the cup walls coming into direct contact with the inside of another cup. The post quickly sparked widespread discussion: many bubble tea shop employees pointed out that unused paper cups are already stacked when they leave the factory, and that stacking cups during peak hours is a common practice to save counter space and speed up service. But most consumers were not convinced, noting that brands such as Starbucks, Luckin Coffee, and Heytea have explicit rules against this practice. Behind this debate lies the real dilemma facing tea beverage stores as they try to balance the pressure of order surges with hygiene standards. [more…]