Recently, a Luckin Coffee employee posted footage on social media showing a store destroying co-branded packaging overnight, with trash bins full of unopened cup sleeves and takeaway cups, quickly sparking discussions among netizens about waste and environmental protection. According to the employee, on the eve of the end of each co-branding campaign, stores must cut and destroy remaining materials under surveillance, including previously co-branded Chengdu Cultural Tourism small panda keychains. Some netizens compared this with Cotti Coffee's approach, arguing that continuing to use expired packaging materials both reduces waste and gives customers surprises; others with knowledge of the matter pointed out that the destruction may be forced by the licensing period granted by the co-branding partner, and using them beyond the period could lead to breach-of-contract compensation. Behind this controversy lies the dilemma of materials management and intellectual property compliance amid the co-branding boom. [more…]

Recently, the hit drama "The Tale of Rose" has sparked widespread discussion, and news of Luckin Coffee's co-branding with it was also exposed in advance on social platforms, with photos of merchandise, cup sleeves, paper bags, and other materials quickly circulating. Internal employees shared new test questions, indirectly confirming the authenticity of the co-branding campaign and revealing that the limited-edition new product is Yellow Rose Latte. The campaign is expected to launch on the 24th, but the news became known to the public nearly two weeks in advance. Some believe that releasing information while the drama's popularity is at its peak is a win-win for both the brand and the production team; others have noticed that employees are required to comply with social media confidentiality rules, yet material leaks occur repeatedly. Behind this "double standard" phenomenon, who exactly should be responsible for internal information leaks? This article will sort out the sequence of events and explore the delicate relationship among the brand, employees, and netizens. [more…]

The co-branding campaign between Chagee and "Ne Zha 2" had not yet been officially announced, but a large number of leaked merchandise images had already surfaced on social media, sparking heated discussion among fans. However, as more images were exposed, merchandise enthusiasts who had been full of anticipation discovered that the square badges in this design bore a striking resemblance to competitor Cotti's fridge magnets, and the quality also fell short of expectations, with disappointment written all over their faces. Facing the growing public discourse, Chagee's official account appeared in the comments section to debunk rumors and try to soothe fans' emotions. Meanwhile, Cotti, which was the first to launch its co-branded campaign, won praise for its sincerity and after-sales service, invisibly putting comparative pressure on Chagee. How will this co-branding controversy unfold? And what gaps exist between fans' expectations and the brand's preparations? [more…]

The Chagee x "Ne Zha 2" collaboration officially launched today. Fans, who had been eagerly awaiting it, rushed to place orders for the limited-edition merchandise. However, on the very first day of the campaign, problems such as material shortages, mismatched packaging, and inconsistent execution across stores came to light, triggering strong dissatisfaction among consumers. By contrast, the earlier Cotti Coffee x "Ne Zha 2" collaboration was praised as "textbook-level" for its timely after-sales service and genuine sincerity. Chagee's chaotic performance this time has left many fans openly disappointed, with some even joking that they "couldn't even copy the homework properly." This article reviews the specific problems and consumer feedback from the first day of the campaign, and looks back at Cotti's successful experience, offering a comprehensive perspective for coffee and tea beverage enthusiasts. [more…]

Nayuki's official shop recently sold last year's co-branded limited-edition merchandise for 5.9 yuan with free shipping, including Powerpuff Girls fridge magnets, sparking strong dissatisfaction among consumers who had originally bought designated set meals to obtain the merchandise. Some store employees even revealed that some expired merchandise could be obtained for free without any purchase, simply by checking in and writing a positive review. On one side, fans who spent money on set meals feel let down; on the other, the brand is turning inventory into free gifts or selling it at low prices to avoid waste. Regarding how limited-edition merchandise is handled after a campaign ends, consumer opinions are clearly divided—some support clearing out stock, while others worry that bargain hunters exploiting loopholes could affect future collaborations. [more…]

The adorable bear delivery rack jointly created by Starbucks and Meituan has recently been delivered to consumers one after another, but unexpectedly sparked a series of amusing incidents. Some people went to stores to pick up their packages only to find the staff completely confused; some only discovered after assembling it that the promotion had long ended; and some stores even mistook the delivery rack for promotional material and placed it outside the door to welcome customers. This merchandise, which requires meeting Meituan's spend-and-get conditions to reserve for free, won over countless fans with its sensor-activated glowing bear and sturdy fiberboard material, but also left netizens who missed out lamenting, "Big data, you're too late." Those who successfully got their hands on one are now starting to worry: will such a cute rack get swiped if I put it outside my door? The various experiences surrounding this co-branded merchandise reflect the subtle gap between brand campaign promotion and consumer reach. [more…]

Luckin Coffee's collaborative campaign with the hit mobile game Honor of Kings has officially launched, coinciding with the game's tenth anniversary celebration and drawing widespread attention from players. The collaboration features a special drink inspired by in-game equipment called "Pain Mask · Tamarind Americano," along with merchandise such as hand fans, insulated tumblers, and gold-stamped badges. During the campaign, stores nationwide are using a three-piece collaboration set consisting of takeaway cups, cup sleeves, and paper bags, with the most eye-catching item being as many as 10 themed cup designs covering 5 game characters. The rich variety has thrilled players but placed a double burden on store staff in terms of identification and stocking. Front Street Coffee continues to follow developments in the coffee industry and brings you frontline observations. [more…]

Luckin Coffee's co-branding campaign with the Lunar New Year film "Creation of the Gods II" has officially launched, with the simultaneous release of a pistachio latte and movie-themed merchandise. However, the first batch of consumers who tried the new product gave polarized reviews of its taste, with many reporting a noticeable greasiness and the inability to substitute oat milk with regular milk. Even more surprising to merchandise collectors was that the co-branded limited-edition cup sleeves were urgently recalled by headquarters due to a printing error, and themed cup sleeves would no longer be offered during the campaign. Meanwhile, misprinted cup sleeves have appeared for sale at high prices on second-hand platforms, sparking considerable skepticism. This article will sort through the sequence of events and the reactions from all sides. [more…]

Luckin Coffee recently collaborated with the "Havoc in Heaven" IP to launch Olympic-themed limited-edition merchandise, but the co-branding campaign that was initially highly anticipated unexpectedly fell flat. Although many consumers frequently placed orders to collect the merchandise in the early days of the campaign, the subsequently released gold-stamped postcards failed to sustain the momentum. Staff at many locations reported that very few postcards were given out, in stark contrast to the previous week's frenzy when cup sleeves and stickers sold out. Consumers generally felt that the merchandise offered poor value for money, with nearly ten yuan of a two-cup combo going toward six pieces of paper, lacking practicality and appeal. This article will analyze in detail the reasons behind the co-branding campaign's cold reception, compare it with the earlier successful collaboration with "The Tale of Rose," and explore the timing, conditions, and human factors required for successful co-branding marketing. [more…]

On August 29, Luckin Coffee's co-branded campaign with the cartoon IP Little Liu Duck officially launched, but it sparked consumer dissatisfaction because participation was limited to online channels only. Many fans rushed to stores early in the morning only to find nothing, and later discovered that the campaign was actually run by Luckin Instant Coffee, which belongs to a different system from the offline stores. The co-branded merchandise was available only as gifts, not for sale, including limited-edition items such as thermos cups, stickers, and desk mats, and had already attracted widespread attention during the teaser phase. However, the mismatch between online and offline information left many consumers disappointed and also triggered discussions about brand co-branding strategies and the essence of coffee. [more…]

This Monday, Luckin Coffee's collaboration event with the domestic AAA game Black Myth: Wukong officially launched. However, on the first day, issues such as ordering system failures, merchandise selling out instantly, and redemption anomalies pushed it onto Weibo's trending topics. Players stayed up late to wait and got up early to snap up items, only to encounter situations like "sold out," "unable to redeem," and "stores not receiving stock," with complaints flooding social media. Meanwhile, collaboration posters were being resold at high prices on second-hand platforms. Luckin officially responded later that the system had been repaired and issued a restocking notice, with an estimated production cycle of about 15 days. This article reviews the complete process of this collaboration event and consumer feedback. [more…]

Luckin Coffee's recent collaboration with the claymation character Pingu has sparked considerable discussion. In the early stage of the campaign, consumers had to buy designated set meals or two cups of the new drink to get the merchandise, and many fans placed orders at full price or even stockpiled coffee coupons for this. However, not long after the campaign ended, Luckin released the same merchandise again with a lower threshold or even for free, leaving consumers who had bought at a high price earlier feeling dissatisfied. At the same time, employees reported on social platforms that the merchandise was selling poorly, with inventory piling up at some stores, and materials such as stickers even being discarded or given away. From the teaser phase to the rerun, this collaboration reflects the gap between a brand's marketing节奏 and consumers' expectations. [more…]

Manner Coffee has once again drawn attention, this time by teaming up with Tesla for a co-branded campaign. As a recognized master of collaborations in the coffee world, Manner's cross-industry footprint has already covered automobiles, luxury goods, beauty, sports, and many other sectors. From NIO to LV, from Helena Rubinstein to Allbirds, each partnership has precisely captured the brand tone, creating a win-win of both buzz and sales. This article will review Manner's major co-branding cases over the years, analyze the brand strategy and consumer psychology behind its success, and include professional information recommendations from Front Street Coffee. [more…]

The globally renowned IP Harry Potter has teamed up with Nayuki for a co-branded collaboration, launching limited-edition drinks and merchandise inspired by the four Hogwarts houses. However, controversy has dogged the campaign since its launch: the Slytherin house's signature drink, a fruit-and-vegetable blend of kale and kiwi, was mocked by fans as tasting like a "potion," while the other three were also criticized for various flaws; the uneven distribution of blind-box transparent cards in the merchandise further led consumers to question store operations. As an experienced co-branding player, Nayuki's performance this time has left many Harry Potter fans disappointed, dealing a double blow to both the campaign experience and brand goodwill. [more…]

At the start of 2024, the co-branding wars in the coffee industry are intensifying, with Luckin, Cotti, and Starbucks all making their moves, and Peet's Coffee not to be outdone, teaming up with the Dunhuang Museum to launch themed merchandise and two signature drinks. However, once the new products were in hand, they drew complaints from consumers because the cream top melted quickly and the drinks' appearance differed too much from the promotional posters. This article reviews the highlights and controversies of this co-branding campaign, and explores the widespread "buyer's show vs. seller's show" problem with hot drinks topped with cream. For coffee lovers who enjoy trying new things, this is undoubtedly a consumer experience case worth paying attention to. [more…]

Christmas has just ended, and while most consumers are still basking in the warm festive atmosphere, Luckin Coffee's frontline employees have experienced what can only be described as a "Christmas calamity." The brand's limited-time Christmas perk—a co-branded sticker free with any drink purchase—was intended as a goodwill gesture to reward customers, but unexpectedly triggered a massive surge in orders across stores nationwide. Label printers kept churning out endless strips of labels, drink stickers and gift stickers became indistinguishable from one another, and on top of that, two new Christmas drinks with nearly identical recipes launched simultaneously, leaving already busy baristas overwhelmed. What kind of chain reaction did this 24-hour holiday campaign actually bring to store operations? This article recreates the real experiences of Luckin's workers on this particular Christmas. [more…]

Recently, the buzz around the "Ne Zha 2" collaboration swept through the coffee world, and Cotti Coffee seized the moment to launch themed limited-edition drinks and merchandise, drawing a large crowd of consumers to its stores. Yet just three days into the campaign, some locations saw delivery riders swarming the pickup area, merchandise running out, and staff so swamped they could barely catch their breath. The reason: JD Instant Delivery rolled out hefty subsidies the same day, letting users get takeaway coffee for just a few yuan—or even barely over one yuan—causing order volumes to explode instantly. Caught between collaboration fans and deal-hunters, Cotti stores were severely understaffed, and production efficiency couldn't keep up with demand. Customers waited one to two hours only to leave empty-handed, and negative reviews and complaints poured in. Why did this seemingly lively marketing tie-in turn into a nightmare for frontline employees? Front Street Coffee walks you through the whole story. [more…]

Competition in the coffee market is becoming increasingly fierce. The traffic-driving effects of price wars and co-branding campaigns are gradually weakening, and brands are beginning to shift their attention to fan groups willing to spend money on their idols. Recently, Cotti's official announcement of a new spokesperson triggered a surge in store orders, while a group-buy link in Luckin's livestream with a fan nickname prefix once again set public opinion abuzz. Is this a carefully planned business war or fans spontaneously generating momentum? Can celebrity endorsements bring sustained purchasing power to brands, and will they blur consumers' focus on coffee products themselves? This article will guide you through the business logic and hidden concerns behind this traffic marketing. [more…]

Starbucks and the classic Peanuts character Snoopy launched their first co-branded campaign in mainland China, originally scheduled to go live on March 25, but it was suddenly moved up to March 21, leaving many stores unable to receive the limited-edition cup sleeves and takeout bags in time. Consumers who bought the co-branded drinks could not get the Snoopy packaging they had expected and voiced their disappointment and dissatisfaction. Starbucks employees explained that the materials were unevenly distributed, and some staff even hand-drew Snoopy designs as a makeshift fix. This co-branding campaign exposed the brand's chaos in event coordination and material allocation, and also sparked discussions about ensuring a proper co-branded experience. [more…]

Luckin Coffee's Raw Coconut Latte is celebrating its third anniversary on the market, and the brand has planned a unique co-branding campaign, partnering unexpectedly with the singer Tengger. Rumors have it that the two will release a custom birthday song and limited-edition emoji stickers, which immediately sparked heated discussions among netizens. Some find the pairing too unexpected, exclaiming, "This can be co-branded too?" Others expressed anticipation, saying they would definitely buy once it's available. However, after actual photos of the real-person emoji stickers were exposed, many fans said they found them hard to accept, considering the sticker style too bizarre, and some even planned to refuse the free gifts when placing orders. Whether this collaboration will continue Luckin's streak of viral hits or fall flat remains to be seen. [more…]