Just after Christmas, Manner Coffee drew attention for frequently issuing warning notices to its employees. Multiple employees reported that the reasons for being penalized were all over the place—a drop in the number of followers in a fan group, hair on the floor, looking at a phone for too long, and other such details could all become grounds for a warning. It is understood that Manner's headquarters monitors and audits store operations around the clock, and warning notices not only affect promotions but, once three have accumulated, may also lead to being pressured to resign. Under such high pressure, many frontline baristas are physically and mentally exhausted and choose to leave. Front Street Coffee follows industry trends and walks you through the ins and outs of the incident. [more…]

Recently, Starbucks was reported to conduct detailed audits of partners' daily operations by randomly accessing store surveillance footage, and listed as many as 8 violations in an internal email. From placing trash can lids on countertops to inadequate cleaning and sanitizing procedures for ice storage bins, these details that might previously have been overlooked have now become grounds for warning notices or even dismissal. After the news spread, many current employees felt greatly increased pressure, while consumers generally supported this strict oversight. This article sorts out the sequence of events, presents multiple perspectives, and explores the difficult balance that chain coffee brands must strike between food safety management and employee execution. [more…]

The core difference between organic tea and conventional tea lies in whether it has been certified by an authoritative body. EU organic regulations prohibit genetic modification and synthetic inputs, and require animals to be raised in ways that suit their species characteristics, and are regarded as the strictest threshold in the tea industry. Certifications such as Switzerland's IMO, France's Ecocert, the US USDA, Japan's JAS, India's, Canada's, China's, Australia's, and Germany's Naturland each have different emphases, with significant differences in scope of application and difficulty of obtaining them. Rainforest Alliance, UTZ, FDA, and HACCP provide supplementary assurances from the perspectives of sustainable agriculture and food safety. This article systematically sorts out the rules, authority, and market applicability of major certifications, helping coffee and tea lovers accurately identify the true meaning behind labels when making purchases. [more…]

Recently, two labor monitoring organizations released reports stating that during field investigations in Yunnan Province, China, they found that coffee farms in the supply chains of Starbucks and Nestlé may have situations that do not meet certification requirements. The reports revealed the so-called "ghost farms" and "coffee laundering" model—small family farms informally supply coffee beans to large certified estates, resulting in labor practices that may violate the terms of Starbucks C.A.F.E. Practices and Nestlé's 4C certification. Through undercover interviews, investigators found that farm workers are paid by picking weight, often needing to work from dawn to dusk, seven days a week, lacking paid leave, protective equipment, and contract protection. Both Starbucks and Nestlé stated they will seriously investigate and take necessary measures. [more…]

Starbucks has announced it will not renew its contract with Fairtrade, meaning coffee sold in its global stores will no longer carry the Fairtrade certification label. This decision has raised questions about its commitment to ethical sourcing. Starbucks says it will instead rely on the C.A.F.E. Practices standard, developed jointly with Conservation International and independently audited by the third-party organization SCS Global Services. However, many groups worry that without Fairtrade's independent oversight, the C.A.F.E. standard may not truly safeguard coffee farmers' rights on core issues such as minimum purchase prices and sourcing from smallholder cooperatives. This article reviews the history of Starbucks' partnership with Fairtrade, the origins and controversies of C.A.F.E. Practices, and Starbucks' past reversals on its ethical sourcing stance, offering coffee lovers a full picture of this event. [more…]

Recently, the Wuhan tea beverage brand Zhen Cha Wu drew widespread online attention after one of its franchise stores hung a red banner at its entrance, accusing the company of selling expired cheese milk caps to the store and causing it to be forced to close. The brand later responded that the expired samples were mistakenly mixed in by the supplier, had been scrapped during acceptance inspection, and never entered the market; the store was closed because it repeatedly failed audits. With both sides offering different accounts, the incident exposed management conflicts and food safety control challenges within the tea franchise system. This article sorts out the sequence of events, presents the different statements from the brand and the store, and appends the inspection and assessment rules for readers to understand the full picture. [more…]

At the chain coffee brand Luckin, quality control managers' surprise inspections have always kept employees on edge. Recently, a new employee who had only been on the job for ten days accidentally knocked over a coffee when quality control visited the store, spilling it all over the quality control manager's head. This mishap quickly sparked heated discussion online. In fact, similar embarrassing incidents are not isolated cases; behind them lies the enormous pressure and various unconventional tactics Luckin employees use when dealing with quality control inspections. This article will recount the incident and explore the real situation of coffee workers under the quality control system. [more…]

Luckin Coffee is known for its fast order fulfillment, but recently customers have complained that employees scan codes to mark orders as ready in advance, before the drinks are actually completed. In response, Luckin's headquarters has begun strictly cracking down on such violations. Once auditors discover early order fulfillment, the store will directly have 100 baseline points deducted, causing the performance of all staff to suffer and requiring the store to close for rectification. Faced with the new policy, employees are caught in a dilemma: fulfilling orders early may lead to heavy penalties, while not doing so causes the on-time fulfillment rate to drop noticeably. In understaffed stores, baristas are forced to make a difficult choice between "performance point deductions" and "ugly data," and work pressure has surged. This article compiles feedback from employees in various regions to present the real store ecosystem under Luckin's new rules. [more…]

Recently, a short video apparently filmed by a Cotti Coffee employee sparked widespread discussion on social media. In the video, a store clerk has a red-trimmed towel snatched away by a colleague, after which several employees kneel facing the surveillance camera with hands clasped in a pleading gesture. This seemingly absurd scene struck a chord with many food-service workers—it turns out that towels of different colors correspond to different usage scenarios, and using the wrong one counts as a violation that can lead to fines or even dismissal. The incident reflects both chain brands' strict control over food safety and has triggered public debate over employee dignity and management practices. [more…]

The international Fairtrade organization recently published revised coffee certification standards, aiming to meet or even exceed the various requirements of the EU Deforestation Regulation (EUDR). The new rules will cover all Fairtrade-certified coffee, not limited to products exported to the EU, and strengthen monitoring and reporting obligations for producer organizations and traders. The standard is expected to take effect in 2026, involving approximately 600 cooperatives, 870,000 coffee farmers, and 1.1 million hectares of cultivated land. To implement deforestation monitoring, Fairtrade has commissioned the Dutch company Satelligence to provide satellite data services. Meanwhile, the EUDR will take effect for large European companies between the end of 2024 and early 2025, and the coffee industry is actively adjusting to comply with this regulation. [more…]

After the EU's Zero Deforestation Regulation took effect, the threshold for exporting coffee to the European market has been significantly raised. The international Fairtrade organization recently announced a partnership with remote sensing technology company Satelligence to expand satellite monitoring to all certified coffee producer organizations worldwide, helping cooperatives and their smallholder members directly access deforestation risk data. This move is intended to break the monopoly of large corporations on supply chain information, enabling producers to proactively prove that their coffee is not linked to deforestation and thereby retain access to the EU market. This article reviews the background of the partnership, the requirements of the regulation, and various perspectives, and includes related recommendations from Front Street Coffee. [more…]

Indonesia has the world's most abundant volcanic resources, and frequent volcanic activity has provided exceptionally fertile soil for coffee cultivation. Sumatra, Java, and Sulawesi are the country's three major coffee-producing regions, and among them, the Mandheling produced in Sumatra is especially well known in the specialty coffee world. The Golden Mandheling from PWN is even regarded as the top choice for buying Indonesian coffee. This article will walk you through the origins and flavor characteristics of Front Street Coffee's Golden Mandheling, and share a practical set of pour-over parameters and brewing techniques. [more…]

Recently, a Xi'an group-buying video creator exposed that after participating in Starbucks' national talent scout recruitment and being successfully selected, they were asked to shoot a video for the 39.9 double-cup promotion launching on September 16, but the shooting requirements posted in the group explicitly stated: "Refuse to mention any wording related to Made in China or Chinese coffee." This requirement sparked dissatisfaction among many video creators, and several chose to quit the group in protest. Starbucks responded that it is verifying the matter, but as of press time has given no clear answer. The incident continues to ferment on social media, with netizens generally feeling confused. Front Street Coffee continues to follow developments in the coffee industry and brings you the latest report. [more…]

Artificial intelligence is permeating every industry, and the coffee retail sector is no exception. Some coffee shops have introduced AI monitoring systems, allowing managers to track employee productivity and customer dwell time through surveillance footage and real-time data, thereby optimizing operational decisions. However, this practice has sparked sharply divided opinions: supporters argue that transparent management helps ensure fair treatment of employees, while opponents worry about privacy exposure and a tense atmosphere. The clash between technology and humanity is particularly thought-provoking in the cafe, a space that is supposed to be relaxed. [more…]

How many grams of Ceylon black tea should you use? This seemingly simple question is connected to the entire ecosystem of Sri Lanka's tea industry. This article starts with brewing ratios, traces the history of Ceylon black tea's introduction into China, and takes a deep look at how small tea farmers in Sri Lanka carve out a path of organic fair trade in the cracks between large tea estates. From IFOAM and Codex Alimentarius organic standards, to international certification systems such as Bio, USDA, and JAS, and to the protection of workers' rights by international fair trade organizations, you will see the strict checks a cup of Ceylon black tea goes through from cultivation to export, and you will also understand why the related products recommended by Front Street Coffee are worth paying attention to. [more…]

Mandheling is the representative of Indonesian coffee, and Golden Mandheling is the finest among them. Starting with the classification of coffee-producing regions in Sumatra, this article sorts out the flavor differences among Mandheling, Golden Mandheling, Lake Tawar coffee, Aged Mandheling, and Java Old Brown, with a focus on PWN Purwani Coffee Company's trademark registration and strict screening standards for Golden Mandheling, and an analysis of the seven steps of the wet-hulling process. The article also explains in detail the producing region, grade, altitude, and roasting strategy of the Golden Mandheling sold by Front Street Coffee, helping you understand why this coffee, while retaining a soft acidity, presents a classic flavor with high sweetness and a rich, full body. [more…]

In the first half of 2024, Vietnam's exports of agricultural, forestry and fishery products reached about US$29.2 billion, up 19% year on year, with coffee standing out at US$3.22 billion in export value; although export volume fell 10.5%, a 50.4% rise in the average price drove the growth. However, Vietnam's largest coffee company, Vinacafe, has reported losses; although it achieved its first profit in 2023, its cumulative losses still exceed 1.09 trillion Vietnamese dong. A combination of aging coffee plantations, severe weather, rising fertilizer prices and the Red Sea crisis is putting pressure on Vietnam's coffee industry. This article takes you behind the joys and worries of Vietnam's coffee exports. [more…]

Yesterday, the topic of "the first cup of milk tea in autumn" sparked widespread attention on social platforms, with orders at chain tea beverage brand stores surging, and some stores surpassing a thousand cups in sales within a short period. Under the pressure of the order surge, a scene appeared at a Certain Tea store where a JD delivery rider entered the bar area to assist with packing. After the video circulated, it triggered polarized discussions among netizens. Some praised the rider's goodwill in proactively helping, while others questioned whether non-store employees entering the operation area complies with food safety regulations. Surrounding bar operation permissions, health certificate requirements, and store management systems, various viewpoints clashed, and the incident quickly became a hot topic of discussion. [more…]

The Honduran coffee industry is facing severe challenges. According to Napoleón Matute, manager of the country's coffee institute (IHCAFE), the drought triggered by El Niño has caused nationwide rainfall to plunge by 40 percent compared with the same period last year, seriously threatening the coffee flowering period and hindering fruit development. At the same time, the coffee berry borer is spreading unchecked across plantations. This pest, reputed to be the most destructive coffee pest in the world, bores into the fruit, reducing both yield and quality. Under the combined effect of drought and pest infestation, Honduran coffee may suffer a double blow in the next harvest season. Matute called on growers to strengthen crop monitoring, and IHCAFE will continue to track the disaster. Although the extent of the yield reduction has not yet been quantified, the losses are expected to be considerable. [more…]

According to the latest data from the Brazil Coffee Exporters Council, Brazil's coffee exports reached 4.662 million bags in November, up 5.4% year-on-year, while export revenue surged 62.7% due to rising international prices. Cumulative exports in the first 11 months of this year have set a new historical record, but fell month-on-month, as producers slowed sales amid higher futures, exchange rate fluctuations and uncertainty over the new crop season. At the same time, port logistics bottlenecks and an indefinite strike by customs auditors from the Federal Revenue Service are bringing additional costs and delay risks to the export chain. With both Brazil and Vietnam troubled by drought and global supply tightening, Arabica and Robusta futures continue to climb, and coffee prices are expected to remain high in the short term. Follow origin developments, and Front Street Coffee will continue to bring frontline news. [more…]