On Monday of this week, Chagee launched a five-day limited-time promotion. From March 2 to March 6, consumers could enjoy a buy-one-get-one-free offer on exclusive drinks purchased daily from 9:30 to 10:30 through the "Morning Elephant Good" early-series section of the official mini-program. During the promotion period, 100,000 cups of milk tea were also given away each day for 0.01 yuan through a password-guessing format. The event attracted a large number of milk tea fans right from the start, who raced to grab coupons at the exact time and invited others to join group orders, while buyer show-off posts on social media also helped drive its spread. However, by the third day, users in many places reported that multiple exclusive drinks in the event section showed as sold out and could not be ordered, and that the drink categories available at some stores did not match the eight officially advertised. Some new products were even marked as sold out in the event area while still being available for regular single-item ordering through other channels. Stores explained that materials were being consumed too quickly and that they could only adjust delistings based on inventory, but consumers did not fully accept this explanation. [more…]

Luckin Coffee's recently launched co-branded limited-edition takeaway cups have sparked widespread discussion on social media. Some consumers reported that after seeing promotions in livestreams and placing orders, they were told upon arriving at stores that the limited-edition cups were out of stock and would not be restocked, leaving them to accept ordinary cold drink cups instead. In Hainan, Jilin, and other regions, plastic ban policies prevented the use of these injection-molded cups, yet official channels continued to display promotional images, causing customers to make futile trips to stores. In addition, issues such as the absence of notices in the promotions indicating limited quantities and the failure to promptly update promotional images after stores ran out of stock left both consumers and store employees frustrated. Front Street Coffee notes that this incident reflects shortcomings in the brand's management of peripheral materials and promotional standards. [more…]

Heytea today launched a limited-time buy-one-get-one-free promotion for its Golden Phoenix Tea Pastry, but as soon as the promotion began, a large number of consumers found that the promotion link showed it was sold out, while the non-promotion link for the same product could still be ordered normally, sparking confusion and dissatisfaction. This is not the first time Heytea has run into controversy over a buy-one-get-one-free promotion. Last week's matcha buy-one-get-one-free offer also led to multiple stores removing the item due to insufficient materials. Is it insufficient inventory preparation, or differences in store operating strategies? This article sorts through the course of events and the accounts from all sides to get to the bottom of it. [more…]

Recently, Starbucks' buy-one-get-one-free promotion has sparked heated discussion on social media. A netizen claiming to be a Starbucks employee posted a complaint that the promotion led to a surge in store orders and excessive work intensity, and even called for the promotion to be canceled. At the same time, some consumers also agreed, saying that two drinks for one person is too much and hoping it could be changed to half price for a single cup. Despite the ongoing controversy, delivery platforms still show free shipping and a 50% discount on two cups. The brand has not yet explained the reason for the cancellation of the promotion. This article will sort out the course of the incident, the different voices of employees and consumers, and the current actual status of the promotion. [more…]

Manner has always been known for its frequent free cup promotions, and the combination of set meals plus giveaways was once regarded by many users as a high-value choice. However, the recently launched retro glass cup giveaway unexpectedly fell flat—the cups the staff had prepared in advance went untouched, and the expected surge in orders never materialized. Why did a giveaway that was once so popular fail this time? A mix of factors is at play: the appearance not matching expectations, the set meal pairings not suiting people's tastes, the cup material not being heat-resistant, and consumers becoming increasingly rational. When buy-one-get-one promotions can no longer easily spark the urge to purchase, the promotional logic of coffee brands may be facing a turning point. [more…]

Manner recently launched a two-cup set promotion for its roasted nut latte, offering a lilac ceramic cup, which attracted a large number of merchandise enthusiasts to snap it up. However, during the promotion, store orders surged and service speed dropped sharply. Some customers only got the cup but never received their drinks, and regulars switched to other brands as a result. Employees, suffering under intense workloads, complained that promotions were too frequent and staffing was insufficient, while the company's feedback channel was described as virtually useless. This article sorts out the chain reactions triggered by the promotion, presenting the dual plight of employees and customers. [more…]

After Luckin Coffee's 9.9 yuan promotion was scaled back, brands like Cotti Coffee and Tims rolled out short-term 9.9 yuan offers to grab market share. Starbucks, which once declared it would "compete on market, not price," recently suffered a system glitch during its March 8 Women's Day promotion, accidentally letting some consumers buy two large drinks for just 9 yuan. The loophole quickly sparked a frenzy of deal-hunting on social media, with some successfully placing orders while others had their payments canceled and refunded after checkout. Starbucks quickly fixed the bug, and the promotional price returned to 49.9 yuan for two cups. This accident not only gave consumers a taste of the thrill of "snagging a bargain," but also reignited discussion about the coffee price war. [more…]

The limited-edition drinks "Strawberry White Chocolate" and "Strawberry White Chocolate Rice Mochi," launched in collaboration between Molly Tea and *Barbie*, sparked consumer complaints due to a massive discrepancy between the actual product and the official promotional images. The promotional image showed a thick layer of strawberry chunks filling the bottom of the cup, but the drinks customers actually received contained so little fruit that it was barely noticeable. Some customers strained out the fruit with a sieve and put it back into the cup, only to find the actual portion fell far short of the poster. The store explained that, because customers had complained the fruit pieces were too large and hard to sip, the strawberries had been mashed, and that shaking during delivery would also cause the fruit to mix with the liquid. However, the official promotional image carried no disclaimer such as "actual product may vary," leading consumers to suspect false advertising and demand refunds. Reporters from this publication visited two stores in Wuhan, placed orders, and conducted hands-on tests, confirming that the actual product indeed did not match the promotion. [more…]

As the Spring Festival approaches, major coffee chains are rolling out promotional new products to capture holiday traffic. After launching the Year of the Dragon sauce-flavored chocolate in a second collaboration with Moutai, Luckin Coffee quickly followed up with the Han Meilin co-branded New Year Red Dragon Latte and a matching dessert, Persimmon Daifuku. However, this dessert, which had been highly anticipated, drew complaints from consumers who said the group-buy advertising seriously mismatched the actual product, sparking heated discussion about false advertising and where responsibility lies. Some netizens argued that Luckin cannot escape blame for lax review, while others pointed out that the root cause is some group-buy bloggers using footage of other products to earn commissions. Behind the incident, the review mechanisms of brand marketing and the issue of consumer trust are worth pondering. [more…]

After two consecutive quarters of disappointing sales performance, Starbucks' new CEO Niccol has begun adjusting the company's business strategy, significantly scaling back the frequent discount promotions previously offered and instead turning to new approaches such as loyalty points and limited-time specials to attract customers. This move aims to reverse the sales decline while reshaping Starbucks' brand positioning as a "community coffeehouse." However, reducing discounts may also push some consumers toward more cost-effective alternatives. This article will examine the background of Starbucks' strategic adjustment, the specific measures involved, and the potential impact they may bring. [more…]

Is Starbucks' pay really low? Is the promotion path truly so long? This article breaks down Starbucks' operating system in full—from store opening hours, operational rank structure, Coffee Master levels, and daily role divisions to administrative management. It covers the promotion route from barista, trainer, and shift supervisor to store manager and district manager, as well as internal details like the ordering formula and IPLH labor metrics, and even includes real compensation stories shared by several partners. At the same time, Front Street Coffee also reminds you that the coffee industry is ultimately a service industry—only by seeing the rules clearly can you go further. [more…]

Pour-over kettles are essential tools for coffee enthusiasts, and many people keep several at home, using them separately for boiling water, brewing drip bags, or matching different occasions and bean types. Besides well-known brands like the B kettle, many also favor uniquely designed niche kettle styles. However, recently some netizens discovered that a Taobao merchant used revealing images of a female model in a corset on the product details page for a pour-over kettle, accompanied by ambiguous text, sparking strong disgust among coffee lovers. The relevant screenshots quickly spread on platforms like Xiaohongshu and Douban, with many condemning the marketing approach as vulgar and objectifying women. The merchant subsequently responded on WeChat Moments. The incident also brings to mind a previous controversy involving a coffee machine brand that used nude models for promotion. [more…]

Recently, many café owners have reported that a growing number of food-and-drink bloggers are asking shops to provide free coffee in exchange for a promotional post on social media. If refused, the shops may even face the threat of a bad review. This seemingly mutually beneficial collaboration model is gradually turning into a headache for businesses. This article takes a closer look at the origins of "coffee-for-promotion swaps," the potential risks behind them, and the reputation and quality standards that cafés should truly rely on in running their business. It also includes relevant information about Front Street Coffee for coffee lovers' reference. [more…]

Recently, a blogger publicly complained that the Starbucks App pushes promotional messages based on real-time location, saying that they are marketed to wherever they go, sparking heated discussion among netizens. Starbucks customer service said they were not aware of the matter and had reported it to the public relations department. It is worth noting that Starbucks has repeatedly been notified and summoned by regulatory authorities in the Chinese market over personal information collection issues, and in June 2025 its App and WeChat mini-program again appeared on the list of notifications for illegally and improperly collecting and using personal information. This debate over precision marketing and the boundaries of privacy has once again pushed brands' use of user data into the spotlight. [more…]

Recently, a "Notice on Store Pricing Strategy and Promotion Adjustments" for Cotti Coffee circulating on social media has drawn widespread attention. The notice shows that Cotti will end its "9.9 yuan unlimited across the board" promotion at 24:00 on January 31, and switch to a special-offer section model starting February 1, with only some products continuing at 9.9 yuan unlimited, while other non-discounted products will be sold at retail prices. New-store first-month promotions and refer-a-friend rewards will also be adjusted accordingly. As the brand that kicked off the 9.9 yuan price war in February 2023, does this move by Cotti signal a turning point for China's coffee price war? Consumers, franchisees, and industry observers are all watching closely. [more…]

In recent years, the promotional methods in the coffee industry have quietly changed, shifting from pure price wars to marketing battles over limited-edition freebies with purchases. Chain brands like Starbucks, Manner, and Luckin have rolled out distinctive gift promotions, enticing consumers to buy coffee in order to collect coveted merchandise. This "gift-only, never-for-sale" model not only helps brands stand out in fierce competition, but also reflects the younger consumers' psychology of valuing the container more than its contents. This article reviews the latest buy-and-get promotions from major brands and explores the market logic and consumer mindset behind this phenomenon. [more…]

Recently, a customer buying coffee at a Manner store unexpectedly received a Meiji chocolate from the staff as a gift. This hidden perk, which had not been publicly promoted, quickly drew attention on social media. It is understood that consumers must purchase this week's SOE coffee through offline stores or the mini-program to receive it, and the quantity is limited on a first-come, first-served basis. Some staff were not very clear about the campaign rules, causing a few customers to fail to receive it as expected. Loyal Manner users pointed out that this is not the first time the brand has quietly given out chocolate, as a similar surprise also occurred earlier this year. Consumers have differing opinions on whether it should be publicly promoted, with some calling for greater transparency and others believing that keeping it a niche perk is more in line with the brand's original intention. [more…]

It is normally a heartwarming thing for a chain brand to show its employees' daily lives through its official WeChat account, but Chayan Yuese recently found itself caught up in a public opinion storm because of it. A post introducing the work and life of its store employees drew scrutiny for mentioning that staff were busy late into the night and did not finish until 3 a.m. Several netizens claiming to be former employees and part-timers came forward to confirm that working overtime until the early hours after closing was already the norm; regular customers, meanwhile, had plenty of complaints about the nonstop recorded spiel played in stores. When workers' helpless daily overtime is used as promotional material, has the warmth the brand wants to convey lost its flavor? This article walks you through the ins and outs of this controversy. [more…]

Luckin Coffee recently launched a "10,000 stores celebration" campaign with 9.9 yuan promotions. While consumer enthusiasm is high, the work pressure on store employees has also surged sharply. On social media, many Luckin workers have complained about overflowing orders, physical exhaustion, and even losing two jin in four days. Although this promotion has brought the brand considerable transaction data and attention, whether the sustained low-price strategy can be maintained in the long run has become a focal point of industry discussion. This article will take you behind the scenes of this 9.9 yuan frenzy. [more…]

Luckin Coffee recently released its 2023 financial report, with sales surpassing Starbucks China to become the top player in the domestic coffee market. However, the significant reduction of the 9.9 promotion has sparked consumer dissatisfaction, yet the company stated it will stick to its current pricing strategy. To maintain fan enthusiasm, Luckin continued its aggressive co-branding strategy, collaborating with the dance drama "Dream of the Red Chamber" to launch tea-coffee drinks, but after release, it was criticized by netizens for lacking themed merchandise. Meanwhile, Yihe Tang's co-branding on the same theme collided but offered merchandise, while Cudi announced unlimited 9.9 promotions, putting Luckin in an awkward position. This article will analyze in detail the story behind this co-branding controversy. [more…]