Nayuki's collaboration with the hit game "Reverse: 1999" was supposed to be a fan celebration, but it ran into embarrassment due to quality control issues with the merchandise. The official limited-edition luggage tags were reported by consumers to have ghosting in the printed designs, making the game characters look like their "souls had left their bodies," which was dizzying to look at. At the same time, the collaboration-themed cups caused the peelable small cards to stick together and become damaged due to condensation, greatly reducing their collectible value. The stores' response to requests for exchanges also failed to quell dissatisfaction. Why did this cross-industry collaboration, which was met with high expectations, repeatedly stumble over the details? And how should consumers' experience be safeguarded? [more…]

Nayuki launched a collaboration with Japanese virtual singer Hatsune Miku, releasing a theme song, limited-edition drinks, and merchandise, attracting a large number of fans to visit stores and check in. However, some store employees cosplayed as Hatsune Miku in exaggerated ways, such as wearing masked headpieces, and were jokingly called by netizens "the century's meeting of the realist and abstract schools," sparking heated discussion. The brand subsequently issued an urgent notice strictly prohibiting employees from cosplaying as Hatsune Miku again, believing that such behavior damages the brand image and may invite complaints. But many fans said they were not offended and instead found it amusing. This collaboration controversy reflects the delicate balance between employees' individualized expression and brand management when tea beverage brands cooperate with ACG IPs. [more…]

Nayuki's second collaboration with "Cardcaptor Sakura" has launched limited-edition drinks and merchandise. Fans who thought they could easily collect all four themed packaging bags instead encountered vastly different treatment at stores. Some people bought just one cup and smoothly received multiple paper bags, while others spent thirty yuan and didn't get a single one—some even found their delivery orders missing the themed cup entirely. This collaboration event has exposed the inconsistent standards of chain brands when executing limited-edition materials, and has left many consumers who ordered specifically for the merchandise feeling disappointed. [more…]

During Halloween, major tea beverage brands have rolled out holiday-exclusive drinks to compete for young consumers. Nayuki has partnered with "Harry Potter" for a second time, launching a "Sugar-Free Blood Orange and Grapefruit" drink themed around Voldemort's "Dark Magic." However, this beverage, which uses blood orange and grapefruit to create a "blood-colored" atmosphere, has drawn complaints from consumers because the grapefruit peel was not removed, and the bitterness intensifies after prolonged steeping. Fans reported that the drink gets more bitter the more they sip, with some describing it as "more bitter than Americano." Nayuki staff explained that the grapefruit peel is kept to show the use of real ingredients, and advised drinking it as soon as possible or picking out the peel oneself. Nevertheless, some fans of the books took the bitterness in stride, saying it fits the Dark Magic theme. [more…]

The globally renowned IP Harry Potter has teamed up with Nayuki for a co-branded collaboration, launching limited-edition drinks and merchandise inspired by the four Hogwarts houses. However, controversy has dogged the campaign since its launch: the Slytherin house's signature drink, a fruit-and-vegetable blend of kale and kiwi, was mocked by fans as tasting like a "potion," while the other three were also criticized for various flaws; the uneven distribution of blind-box transparent cards in the merchandise further led consumers to question store operations. As an experienced co-branding player, Nayuki's performance this time has left many Harry Potter fans disappointed, dealing a double blow to both the campaign experience and brand goodwill. [more…]

Nayuki's official shop recently sold last year's co-branded limited-edition merchandise for 5.9 yuan with free shipping, including Powerpuff Girls fridge magnets, sparking strong dissatisfaction among consumers who had originally bought designated set meals to obtain the merchandise. Some store employees even revealed that some expired merchandise could be obtained for free without any purchase, simply by checking in and writing a positive review. On one side, fans who spent money on set meals feel let down; on the other, the brand is turning inventory into free gifts or selling it at low prices to avoid waste. Regarding how limited-edition merchandise is handled after a campaign ends, consumer opinions are clearly divided—some support clearing out stock, while others worry that bargain hunters exploiting loopholes could affect future collaborations. [more…]

Luckin Coffee officially announced on September 23 a collaboration with *JoJo's Bizarre Adventure: Stone Ocean* for October, launching themed events across its nationwide stores. This is not Luckin's first crossover; previous partnerships with Coconut Palm and EDG both sparked heated discussion. Looking across the coffee and tea beverage sector, Manner's collaborations with Helena Rubinstein and LV, Heytea's tie-in with *A Dream of Splendor*, and Nayuki's partnership with *Love Between Fairy and Devil*—brand co-branding has become an important strategy for breaking fixed impressions and achieving customer base complementarity. This article reviews several recent typical cases and includes Front Street Coffee's professional communication channels for coffee enthusiasts to gain deeper insight into industry trends. [more…]

While brands like Heytea, Nayuki, Starbucks, and Luckin are fiercely battling it out in the end market—rolling out collaborations, launching new products, and cutting prices in turn—it is actually the ingredient and packaging suppliers behind them that are quietly making a fortune. From Jiahe Foods to Sanyuan Biology, from Tianye Co. to Hengxin Life, and on to Dexin Foods, a group of supply chain enterprises for the new-style beverage industry are collectively sprinting toward the capital market. They serve well-known brands such as Uni-President, Xiangpiaopiao, CoCo都可, Mixue Bingcheng, Genki Forest, Nayuki, and Luckin, and have achieved soaring performance through products such as sugar substitutes, juices, paper cups, and syrups. This article will sort through the listing landscape of these low-key suppliers and reveal the real path to riches for upstream enterprises under the wave of new consumption. [more…]

Following the closure of the last store of its sub-brand Xixiaocha, Heytea confirmed on November 3 that it will open franchising, with partnership fees kept under 500,000 yuan and franchise store formats primarily under 50 square meters. Heytea stated it will leverage a decade of accumulated experience and resources to develop its partnership business in non-first-tier cities with suitable store formats, providing partners with comprehensive support in branding, products, quality control, food safety, operations, training, and supply chain. In recent years, Heytea has accelerated its expansion into lower-tier markets, successively adjusting prices, launching IP collaborations, and shutting down its budget sub-brand. Opening franchising is now seen as a key step to further capture market share in third- and fourth-tier cities. Whether the new tea beverage sector will face a new round of involution, and whether direct-operated brand Nayuki will follow suit, remains worth watching. [more…]

Nayuki received a fine for a false advertisement regarding mulberry ingredients, drawing attention to its brand marketing methods. This is not the first time Nayuki has been embroiled in controversy; since its listing, multiple stores have been exposed or penalized for food safety issues. Meanwhile, Nayuki has been trying to connect with young consumers through cultural, artistic elements, and social marketing. From high-priced tea drinks to loss-making financial reports, to closing its largest store and establishing a new company, Nayuki is seeking a new path to survival. This article reviews the sequence of events, historical penalty records, and the multiple challenges the brand faces in marketing and operations, and explores the core of competition in the new tea beverage industry. [more…]

The largest flagship store "Nayuki Life," created by Nayuki in Shenzhen Coastal City, has recently been obscured by hoarding, confirming that it has quietly withdrawn, and the original site will be taken over by Pop Mart. The store was formerly the world's largest flagship store "Nayuki Dream Factory," launched in 2019 at a cost of 20 million yuan, covering 1,000 square meters and offering a diverse range of products including baked goods, tea drinks, coffee, craft beer, Western cuisine, and retail. After the Dream Factory closed in May 2022, "Nayuki Life" debuted in August of the same year with a new model. Although it retained a bookstore and coffee brand collaboration, it canceled food and alcohol services. Nearby residents reported that the store did brisk business on weekdays and was packed on holidays, and its sudden closure has surprised many. Official customer service responded that the lease expired and was not renewed, and there is no news yet on whether a store will be opened at another location. Meanwhile, reports of Nayuki store closures have also emerged in Guangzhou, Zhuhai, Nanchang, and other places. [more…]

It is standard practice for tea beverage brands to launch Longjing series new products in spring, but Gu Ming and Nayuki sparked heated discussion by choosing the same West Lake Longjing intangible cultural heritage inheritor, Fan Shenghua. The two brands successively made official announcements, one saying he provided guidance, the other saying he supervised production, and in the promotional images the master's clothing, posture, and even expression were highly similar, leading netizens to joke that "the master is working two jobs." Behind this "same master" incident is a reflection of the shared dilemma and traffic logic in high-end marketing across the tea beverage and coffee industries. [more…]

Recently, a netizen discovered a Chinese menu at a Nai Xue Tea Academy in Guangzhou, featuring exquisite morning tea dim sum and regional specialty dishes, which sparked widespread attention. Nai Xue Tea Academy is a brand under Nai Xue that focuses on the Chinese tea experience. It just opened its first Guangzhou store last month, also its sixth location and first step outside Shenzhen. The "Nai Xue Chinese restaurant" referred to by netizens is actually a Cantonese fusion cuisine space created by the store in partnership with Zhen·Songshan, allowing customers to dine while enjoying tea. However, the pricing and culinary positioning of the dishes have sparked controversy, with some consumers finding the value for money insufficient, while others pointed out that dishes such as crab roe-stuffed orange seem more like Jiangsu-Zhejiang cuisine. Against the backdrop of Nai Xue withdrawing from multiple locations, whether this cross-industry attempt will be accepted by the market remains to be seen. [more…]

While Heytea, Nayuki, Starbucks, and Luckin are battling it out on the front lines over co-branded collaborations, new product launches, and price wars, few have noticed that a group of suppliers behind them is quietly rising. From Jiahe Foods to Sanyuan Biology, from Tianye Shares to Hengxin Life and Dexin Foods, an increasing number of raw material and packaging companies behind new-style beverages are beginning to sprint toward the capital market. Some of these companies provide non-dairy creamers and sugar substitutes, some supply fruit juice concentrates and flavored syrups, and others specialize in producing paper cups and plastic cups. While terminal brands fight in a red ocean, upstream suppliers have seized the momentum to grow bigger, raked in huge profits, and collectively embarked on the path to listing. [more…]

On World Book Day, Lelecha partnered with Yilin Press to launch "Smoky Oolong" milk tea, centered around the image of Lu Xun, but it sparked controversy due to the advertising slogan "Old Smoky Tune, New Youth." CCTV.com published an article criticizing the collaboration for turning a literary master into entertainment and for inappropriate wording. Subsequently, Lelecha urgently removed the related merchandise and promotional posts. Behind the incident, the boundary issues of tea beverage brands collaborating with historical figures have once again drawn attention. Front Street Coffee takes you through the whole story. [more…]

In the scorching summer, iced drinks are back in the consumer spotlight. To stand out in fierce competition, new tea beverage brands keep reinventing their marketing tactics—from early niche fruits and co-branded limited editions to today's popular milk tea scratch cards, blind box draws, and even giveaways of gold, lottery tickets, and cars. Suguo Fresh Fruit Tea uses its new yellow skin (wampee) product to promote "scratch for real gold," Heytea and Nayuki use puns plus tear-open cards and lottery tickets to grab attention, while Chagee uses high-end lipstick blind boxes to precisely target female customers. Behind these gimmicks is the thrill and sense of participation brought by "eliminating uncertainty." Of course, for those who just want to quietly enjoy a good coffee or milk tea, returning to the product itself may be the lasting way forward, and Front Street Coffee has always advocated focusing on flavor and quality. [more…]

Recently, many netizens have noticed that Nayuki stores in their cities have quietly closed down. From Quzhou to Pingdingshan, Pingxiang, Zhangjiagang, and other places, what were once the only stores have successively withdrawn. Data shows that Nayuki has closed 85 stores in the past 90 days, triggering consumer concerns about the handling of recharge funds and the brand's future. Some attribute this to rising rents and profit pressure, while others point out that Nayuki lacks a representative product. In the face of store contraction, Nayuki is still expanding into Southeast Asia and reviving its bakery business, attempting to turn the situation around. As coffee enthusiasts, Front Street Coffee pays attention to every change in the tea beverage and coffee markets. This article will take you through the story and users' voices behind Nayuki's store closure wave. [more…]

Recently, a social media user alleged that Nayuki is about to face a wave of store closures in Taizhou, Zhejiang, and the news quickly sparked widespread discussion. According to Nayuki's official Q3 2024 operational report, the brand closed a total of 89 directly operated stores during the quarter. Although it opened 23 new directly operated stores and 56 franchise stores in the same period, its overall store count still shrank by 10. Compared with Heytea, which has already reached 4,417 stores, Nayuki's pace of expansion has clearly slowed. The company said it will adopt a more prudent store expansion strategy and optimize the performance of existing directly operated stores, but many consumers have reported issues such as declining product quality control and baked bread being switched from freshly baked to pre-made products, raising concerns about the brand's prospects. This article will examine Nayuki's current operational challenges from two dimensions: data and consumer feedback. [more…]

SMILEY, an internationally renowned IP with a 50-year history, has officially entered the tea beverage sector. Its brand SMILEY tea will open its first global store at Joy City in Chaoyang, Beijing, expected to open on October 1. The brand focuses on whole-leaf steam tea, brewing tea in a way similar to coffee extraction. Its product line covers lattes, pour-over tea, milk tea, alcoholic specialty drinks, and ice cream, positioned at a mid-range price point and targeting consumers born in the 1990s to 1995. Amid fierce competition in the tea beverage industry and where IP collaborations have become the norm, whether SMILEY tea can establish a firm foothold by leveraging its built-in traffic IP advantage still needs market testing. This article also brings coffee knowledge exchange and Front Street Coffee's specialty bean recommendations. [more…]

In recent years, with the rise of the "national trend" culture, the "new Chinese-style" wellness concept has quickly gained popularity among young people. After saying goodbye to bad habits such as staying up late, smoking, and drinking, more and more young people are beginning to favor Chinese herbal medicinal diets and Chinese herbal teas. On social media, herbal milk tea frequently goes viral, and health teas dispensed by hospitals and herbal drinks launched by traditional Chinese medicine clinics through cross-sector collaborations are highly sought after. Data shows that over 70% of consumers are more willing to buy Chinese herbal teas and express satisfaction with their functional effects. Numerous pharmaceutical companies have entered the market, launching innovative products such as wellness coffee and herbal teas. However, experts also remind that although Chinese herbal teas are beneficial, they should be consumed in moderation, following the principle of "stopping once the illness is cured," to avoid counterproductive effects. [more…]