Sexy Tea (Chayan Yuese) trended on social media after its advertising copy was accused of insulting women, and it issued two apology statements late on February 19 and in the early hours of February 20. The incident was triggered by the inappropriate use of Changsha slang such as "picking up scraps" on its cups, which sparked netizens' doubts about the brand's creative boundaries. The first apology failed to calm public opinion, and Sexy Tea then issued another statement, admitting that it had mishandled the boundaries in its early product creation and had removed the problematic products from sale. This controversy not only exposed the brand's missteps in using dialect slang and gender-relation jokes, but also prompted reflection on balancing marketing creativity with values. [more…]

OATLY, an oat milk brand well known among coffee lovers, previously drew attention with graffiti advertisements on the streets of Paris, France. Recently, the brand shifted its marketing focus to rural China, launching a Spring Festival advertising short film themed "painting walls at the village entrance," spray-painting internet memes and warm copy urging people to go home onto red brick and earthen walls. This move sparked sharply divided reactions among netizens: some were deeply touched, believing it was more heartfelt than big city screens; others questioned the ad's limited reach, its weak connection to the product, and the difficulty of its pricing appealing to the target audience. This article reviews the creative highlights and points of controversy in this marketing campaign, and explores its market effects. [more…]

Starbucks recently announced that, following a competitive pitch, its US creative business has officially been handed to WPP Group. A Starbucks spokesperson said the partnership aims to return to the brand's roots, conveying to customers Starbucks' unique coffee expertise and special experience, and hinted that the collaboration with WPP could expand globally in the future. WPP has set up a dedicated "Starbucks team" for this purpose, drawing talent from agencies such as VML, Ogilvy, and Landor. This change comes shortly after Brian Niccol became Starbucks' new chairman and CEO, and it also means that SPCSHP, which had partnered with Starbucks for seven years, has lost the business. As coffee lovers, we might as well look at how Starbucks is retelling its coffee story from the perspective of brand communication. [more…]

Sexytea has recently announced the removal of the English logo "Sexytea" from its newly opened stores and promised that future stores will no longer use the name, with existing stores' English logos also being gradually replaced. The brand explained that "Sexy" was intended to mean "charming," hoping customers would feel surprise in every cup of tea, but due to the word's multiple meanings causing controversy, they deeply apologize. The statement also mentioned that the team had discussed optimizing the English name during a mid-year review, but progress was slow, and this online discussion served as a wake-up call. Additionally, netizens dug up past incidents where Sexytea had apologized twice—once for a mug with the phrase "pick up leftovers" and once for tea bags labeled "Officer, I want it"—sparking renewed discussion about the boundaries of brand creativity. As a representative of Changsha's local guochao tea beverage scene, how Sexytea balances creativity and values is worth watching. [more…]

Guangzhou Zoo recently published a set of images linking animal feces to bubble tea pearls, with the caption "Hey, are you having afternoon tea today?", which quickly sparked discussion on social platforms. Many netizens who were enjoying pearl milk tea said they were visually shocked, saying bluntly that "the milk tea in my hand suddenly doesn't taste good anymore." In street interviews, most citizens believed that this publicity method was inappropriate and likely to affect appetite, and some even described it as "uncomfortable" and "disgusting." However, some voices pointed out that this was more like a teasing reminder urging people to drink less pearl milk tea, and it reminded people of the classic Skittles advertisement. At present, the zoo has deleted the related content, and customer service said that no related products are for sale. [more…]

Starbucks has recently been ramping up its co-branding activities, teasing a limited-edition extendable straw shaped like the Golden Cudgel that plays the Monkey King's voice lines, while also launching a new delivery-exclusive drink, the "Flow Frozen Latte," on its Starbuck Delivery service. This creative coffee, said to be inspired by ginger milk curd, claims that the liquid naturally congeals and separates into layers during delivery, arriving as a latte with distinctly defined layers. However, consumer reviews since its launch have been mixed: some have posted photos showing obvious congealing and layering, describing the texture as similar to double-skin milk or coffee pudding; others question whether the product matches its description, saying what they received was no different from an ordinary latte. Is the "flow frozen" effect real or just a gimmick? And is the new recipe simply an old product with a new name? This article will compile netizens' hands-on feedback to take a look at the true face of this talked-about beverage. [more…]

Guming teamed up with Pan Hu Design Lab to launch a Spring Festival limited-edition "Fortune and Prosperity in Motion" themed packaging. One of the designs, a takeaway cup featuring a rotating interactive element, attracted considerable consumer interest thanks to its novel concept — some customers even placed orders specifically to collect the cup. However, many customers discovered upon receiving the actual product that the snake pattern on the cup body was hard to make out, and rotating the cup to the left as instructed produced no movement at all — a far cry from the dynamic effect advertised by the brand. Guming staff later explained that the rotating effect requires a special cup sleeve to work, and that this sleeve needs to be assembled. Due to the heavy order volume during the Spring Festival, some stores overlooked including it, which significantly undermined the customer experience. The incident sparked widespread discussion online, with some arguing that the promotional materials failed to clearly indicate the importance of the cup sleeve, while others pointed out that stores should ensure all accessories are complete before serving orders. [more…]

Recently, Nanjing's third Chayan Yuese store sparked widespread discussion online for using "SexyTea" as its English signage. Some people believe the term clashes with the brand's classical and gentle tone, and may even be disrespectful to women; others feel that "Sexy" inherently means charming and attractive, and there's no need to overinterpret it. In fact, this is not the first time Chayan Yuese has fallen into controversy over its copy or signage. Previously, the "picking up scraps" cup copy prompted an apology for objectifying women. This article sorts out the sequence of events, various viewpoints, and regulatory responses, and includes professional coffee information channels for coffee enthusiasts and brand observers to reference. [more…]

Coffee shops, with their exquisite decor, often become popular spots for photography enthusiasts to shoot and take photos. However, a recent surveillance video has drawn widespread attention: two passersby, when passing by a closed coffee shop, actually tore off the white poster posted on the door without permission in order to take satisfactory photos. It is understood that this poster was specially made by the shop owner to celebrate the shop's fourth anniversary. After being away for two days, the owner returned to find the poster had disappeared, and was furious after checking the surveillance footage. After the incident spread online, the two individuals involved took the initiative to contact the owner and call to apologize, explaining that they had mistakenly thought it was a shop transfer advertisement. This incident has once again sparked discussion about the boundaries of photo-check-in culture—when personal creative needs conflict with the rights and interests of businesses, how should the line be drawn? [more…]

Recently, ChaPanda teamed up with the local luosifen brand Luo Ba Wang in Guangxi to launch a limited-edition drink called the "Spring Outing Cup," combining a tea beverage and luosifen in the same takeaway cup, quickly sparking heated discussion online. Some people immediately called it a "dark crossover," while others were curious enough to go and try it. In fact, this product uses a top-and-bottom divided packaging structure, and the luosifen is not mixed with the tea beverage, allowing consumers to slurp noodles while drinking milk tea. However, this pairing has also brought considerable controversy, including issues such as stomach irritation, flavor transfer, and a worsened taste. This article will provide a detailed analysis of the creativity, experience, and evaluations from all sides regarding this novelty crossover drink. [more…]

A while back, a "ladies-who-lunch afternoon tea" trend took the internet by storm. A trendy café in Ningbo drew crowds of customers checking in after it printed "LV" and "CHANEL" logos on its coffee and cakes, but it also caught the attention of market regulators. After investigation, law enforcement determined that the shop's actions did not constitute trademark infringement, but were suspected of violating the Anti-Unfair Competition Law, and it was ultimately fined and had its printing molds confiscated. Behind this case lies the delicate game between creative marketing and legal boundaries. Today, Front Street Coffee will walk everyone through what happened and talk about the bottom line and limits of brand marketing. [more…]

As Dragon Boat Festival approaches, Starbucks employees once again face the annual "zongzi ordeal." To meet the sales targets for Frappuccino zongzi, some set up microphones at the bar to livestream and hype, some hand out lottery tickets for good luck, some advertise in the message book, and others set up stalls for free tastings. From co-branded microphones to mystical prayers, a variety of clever tactics take turns on stage, reflecting the pressure and helplessness behind holiday marketing. This article takes you to see these workers doing their utmost for zongzi, and how they respond to KPIs with creativity and humor. [more…]

As the Spring Festival approaches, Manner Coffee launched an SOE latte art poster inspired by the Chinese knot, which attracted the attention of many consumers. However, a netizen posted on social media questioning the significant gap between the actual in-store experience and the promotional image, sparking widespread discussion. Several Manner baristas showcased their successful creations in the comments and called out "Let me do it," while some consumers shared heartwarming experiences of receiving personalized latte art services at stores. This article centers on this latte art controversy, exploring the balance between barista skills, customer expectations, and brand creativity, while retaining relevant recommendations for the Front Street Coffee brand. [more…]

The 8th Lujiazui Coffee Festival recently kicked off, with the five-day event bringing together 270 participating coffee shops, the largest scale in its history. In addition to more than a dozen overseas specialty coffee brands from Australia, Japan, Thailand, Singapore, South Korea and other places, the creative competition among exhibitors over peripheral giveaways is equally eye-catching. From oversized canvas tote bags to red and yellow plastic bags that replicate the style of wholesale markets, brands are using uniquely designed shopping bags to attract attention and generate buzz. As coffee itself becomes increasingly homogenized, these peripheral products, which are both practical and highly shareable, are becoming a "hard currency" more sought after than coffee at the festival. [more…]

Every year on April 22, World Earth Day, Starbucks launches a bring-your-own-cup free coffee event, and this year is no exception. During the designated time slot, bring a non-disposable container to the store and you can get a free medium Americano; the first 30 people can even upgrade to a Berry Berry flavored Americano. Although the size is limited to medium, there are no restrictions on the type of container, so this event has gradually evolved into an annual "BYOC Cup Showcase" for coffee lovers. From buckets and milk bottles to pickle jars and gourds, all kinds of wildly imaginative containers make their appearance, with office workers quietly taking advantage of the freebie and attention-seekers using the opportunity to show off their cups. This article takes you through the highlights of this year's event to see which containers left the deepest impression. [more…]

Cafes and literary creation have always been closely linked—J.K. Rowling writing Harry Potter in Edinburgh's Elephant House is a classic example. Now, the People's Literature Publishing House has also announced plans to open a literary-themed cafe at No. 166 Chaonei, a cultural landmark. Though the space is small, the aim is to create a literary haunt for humanities readers. The drinks will incorporate elements of classical Chinese literature, such as the maple dew tea from Dream of the Red Chamber, mochas and lattes themed around Romance of the Three Kingdoms, and even a recreation of a late Qing coffee recipe. The shop's name is currently being solicited from readers, with an annual unlimited-drink membership card as a reward. Whether this cafe can preserve its literary core amid the influencer wave is worth watching. [more…]

A few days ago, the much-anticipated online bidding event of BOP (Best of Panama) in the coffee industry came to an end. At this top-level auction that attracts the attention of coffee lovers worldwide, the Geisha from the renowned Hacienda La Esmera [more…]

In Starbucks' secret menu, the iced Americano with heavy cream, where the cream sinks to form white streaks, is called a Marble Americano. This way of drinking it originates from Con Panna and Viennese coffee. Luckin recently quietly launched three new drinks, one of which is precisely the Marble Americano, with promotional images that look quite appealing, attracting many consumers to try it early in the morning. However, the actual product differs noticeably from the promotion, with the cream in the coffee taking on forms like egg drop soup, tofu pudding, or spicy soup, and netizens jokingly calling it a bait-and-switch. This article sorts out the recipe differences, actual appearance, and taste feedback of this new product, and includes related recommendations from Front Street Coffee. [more…]

Recently, an illustrator publicly accused the new Chinese-style coffee brand Jueke Coffee of unauthorized use of their artwork, involving three illustrations including "Watermelon and Lotus," and plans to file a lawsuit. Jueke Coffee responded that the packaging design is original, there is no infringement, and refused to apologize or pay compensation. Both sides hold their own views, and the incident has sparked widespread attention. This article reviews the course of the incident, the positions of both parties, and netizen reactions, and includes relevant recommendations from Front Street Coffee. [more…]

As the Spring Festival approaches, major chain beverage brands are rolling out festive limited-edition merchandise to boost sales. Heytea recently launched a fat-burning slimming bottle with added lotus leaf tea, along with a two-cup set that comes with a New Year limited-edition "oil-absorbing paper." However, this merchandise unexpectedly backfired—a red lucky money envelope packaging containing white oil-absorbing paper made many consumers in Guangdong and Guangxi uncomfortable, as they considered it a New Year taboo and exclaimed "Dai Gat Lei Si" (a Cantonese phrase meaning "bad luck"). While pursuing creativity and festive atmosphere, should brands give more consideration to regional customs and differences? This article will walk you through the entire incident and various perspectives. [more…]