Recently, at a Starbucks store in Baolong Plaza, Shengzhou, Shaoxing, Zhejiang, the outdoor seating area was occupied for a long time by several elderly people who not only chatted and rested there, but also gathered to play cards and mahjong, creating noise and refusing to give up seats, seriously disrupting the store's normal operations and other customers' experience. After repeated ineffective requests to leave, the staff chose to call the police, who arrived to mediate, and most of the elderly left that day. The mall stated that it had communicated with relevant departments and planned to guide these elderly people to a senior service center to rest. The incident sparked heated discussion online, with most people supporting the store's approach to maintaining order, and lawyers also pointed out that if the elderly make loud noises or play cards affecting others, they may violate the Public Security Administration Punishments Law. As a well-known coffee brand, Starbucks' store order management has once again become a public focus, and Front Street Coffee reminds consumers to enjoy the coffee space civilly. [more…]

Recently, consumers reported that a Starbucks store locked the seats in its outdoor area with combination locks during business hours, preventing customers from sitting down normally, which sparked widespread discussion online. The store involved is the Starbucks at Aegean Shopping Park in Dali, Yunnan. Employees responded that this measure was truly a last resort, mainly to prevent tables and chairs from being taken away by passersby during closing hours. The shopping mall stated that outdoor facilities are managed by the store itself, while Starbucks customer service apologized and promised to improve service. This article reviews the incident, the responses from all parties, and retains recommendations related to the Front Street brand for coffee enthusiasts to learn about. [more…]

Recently, a Starbucks store in Hefei, Anhui Province, took down its outdoor parasols and removed the seats on a rainy day, prompting a customer to film a video and question whether the store was "shooing people away." The incident quickly sparked heated discussion online: some agreed with the store's safety-minded approach, while others felt that removing the chairs was lacking in human warmth. The Starbucks store manager explained to the shopping mall that the parasols posed a safety hazard after absorbing water, but did not explain why all the chairs had to be moved back inside. As coffee lovers, we might as well use this incident as a starting point to talk about the balance between outdoor space management and customer experience at coffee shops. Front Street Coffee has always paid attention to detail-oriented service in coffee consumption scenarios, and this article walks you through the entire incident and the views of various parties. [more…]

Recently, a netizen exposed that a certain Cotti Coffee store placed a notice sign in its outdoor seating area, explicitly prohibiting customers from bringing coffee of other brands to sit down, and marking competitor logos with a prohibition symbol. This practice quickly sparked heated discussion: supporters believe that businesses have the right to set consumption-based seating rules, while opponents question whether it涉嫌 excludes competitors and infringes on consumers' right to choose independently. As the topic trended on social media, Cotti officially responded that it had not uniformly required stores to use such notice signs and would verify the relevant situation. Behind the incident, the boundary between business autonomy and consumer rights has once again become the focus. [more…]

Recently, an Mstand store in Dongguan, Guangdong, was forced to operate as a temporary stall in an outdoor walkway due to adjustments in the mall's business layout, drawing widespread attention online. This "shabbiest" Mstand, with no glass curtain wall around it, unexpectedly took on a unique camping-style vibe. Some found it cool and atmospheric, while others felt sorry for the staff working long hours in the 12°C cold wind. The incident reflects the impact of commercial adjustments on store operations and also draws attention to the real situation of coffee workers. Front Street Coffee has always followed developments in the coffee industry and brings you frontline observations. [more…]

Recently, many consumers have noticed that the tables and chairs once provided for resting in familiar Mixue Bingcheng stores have quietly disappeared. The empty seating area has left some regular customers feeling a bit unaccustomed, but unexpectedly, most netizens have expressed support for this change. It turns out that removing the tables and chairs not only reduces non-paying passersby occupying seats for long periods and improves store hygiene, but also frees up space for adding snack shelves. Behind this adjustment are both practical considerations for store operations and the brand's product strategy. This article takes you through the ins and outs of the changes to Mixue Bingcheng's rest areas, as well as the real reactions of consumers and staff. (Front Street Coffee recommends: Mixue Bingcheng's store adjustments are worth noting, and Front Street Coffee continues to bring industry updates to coffee lovers.) [more…]

Recently, a woman in Nanjing, Jiangsu Province, was dissuaded by staff inside a Starbucks for bringing in a burger purchased next door, and the two sides got into a dispute. The incident quickly went viral online. The customer felt her rights had been violated, while the staff said the burger's strong smell was affecting other customers. Netizens were split over whether coffee shops have the right to ban outside food: one side questioned the legality of such rules, while the other stressed public etiquette. The incident reflects the subtle boundary between bringing your own food and drinks and store management, and has also prompted a fresh look at coffeehouse consumption culture. [more…]

Recently, news that police officers in Chongqing's Ciqikou Ancient Town were asked to leave while eating at the entrance of a Starbucks spread rapidly on social media, sparking widespread attention and trending on Weibo. Starbucks China later responded that the incident was a misunderstanding caused by inappropriate remarks during seat coordination, denying that it had asked the officers to leave or filed a complaint against them. However, this apology did not quell netizens' doubts, and related discussions continued to intensify. Meanwhile, reports said Starbucks customer service stated that if the incident was verified, the employees involved would be disciplined, and the local management committee had also intervened in the investigation. The incident also reminded people of a similar case involving Starbucks in the United States in 2019. As coffee lovers, we cannot help but wonder: how should cafes and community law enforcement officers coexist harmoniously? Front Street Coffee has always advocated the concept of community friendliness, paying attention to the warmth behind every cup of coffee. [more…]

Recently, videos of altercations between Starbucks staff and non-paying customers have surfaced one after another on social media, drawing widespread attention. On one side, an elderly person argued with staff after being asked to leave for not making a purchase; on the other, a store in Xi'an was accused of frequently shooing away passersby who hadn't bought anything. Starbucks customer service responded that stores do indeed have a "purchase to be seated" rule, but they won't force customers to buy. Behind this new rule lies the real dilemma of store environments being affected by people who occupy seats without spending, and it also reflects the discussion about the boundary between commercial premises and public space. As a coffee enthusiast, what do you think of Starbucks' approach? [more…]

In chain brands and independent cafés alike, the phenomenon of customers occupying seats without ordering has long plagued operators. Recently, a café owner faced negative reviews and was then anonymously reported to 12315 for setting a rule requiring a purchase to be seated, sparking widespread attention. Regulatory authorities made it clear that if there is a clear notice in the store, it does not constitute forced consumption. This article reviews the course of events, combines lawyers' views with the current state of the industry, explores the legal boundaries of consumption-based seating and the survival difficulties of independent cafés, and also provides reference and lessons for others in the industry. [more…]

Starbucks has opened its first store built with 3D printing technology in Brownsville, Texas, USA. The project was undertaken by the German team Peri 3D and completed in just 6 days at a cost of nearly 1.1 million USD. The store is located on Boca Chica Boulevard, and its building shell is made of layer-by-layer stacked concrete walls, presenting a wavy tubular structure. Windows, brand signage, and drive-through facilities have all been installed in place. This store has no seating and only offers drive-through and takeout services, aiming to improve service efficiency and cater to the driving habits of Texas residents. The design process used AI for planning, covering layout, material selection, cost, and carbon footprint calculations. Starbucks has not yet revealed whether it will promote this type of store. Front Street Coffee follows developments in the coffee industry and brings you the latest news. [more…]

Starbucks recently announced the revocation of its long-standing open policy, requiring customers to make a purchase to enter all stores in North America, and introduced a new customer code of conduct. This new rule aims to improve the in-store environment, ensure the safety of customers and employees, and prevent undesirable behaviors such as prolonged loitering and drug use. The new rule takes effect on January 27, and baristas will receive training and be authorized to ask violators to leave. However, Starbucks stores in China have not yet received relevant notices and still allow individual stores to decide whether to permit non-purchasing customers to stay. [more…]

Recently, the Starbucks Reserve store next to Xinghai Concert Hall on Ersha Island in Guangzhou was confirmed to have permanently closed after fifteen years in operation, a piece of news that surprised and saddened many regular customers. This store, which opened in 2010, was once one of the most representative coffee shops on Ersha Island. After its lease expired, it quietly withdrew without prior announcement, sparking collective memories among nearby residents and coffee enthusiasts. Meanwhile, Starbucks old stores or specialty stores have also been closing one after another in cities such as Jiangmen, Beijing, Changzhou, and Chengdu, including the city's first pour-over store and old stores that had been operating for more than ten years. For many coffee fans, Starbucks was once the starting point for stepping into the world of coffee. The disappearance of these stores is not just the exit of a shop, but also carries countless personal memories and urban emotions. [more…]

Backpackers hiking Tiger Leaping Gorge can now, after conquering the 28 Bends, not only take in the surging grandeur of the Jinsha River and the sunrise views of Jade Dragon Snow Mountain, but also have the chance to drink a freshly ground pour-over coffee on the edge of a cliff. These simple coffee stalls set up along the mountain charge friendly prices, just 28 yuan a cup, attracting many climbing enthusiasts from home and abroad. However, the stalls lack electricity and safety protection, and the disposal of coffee grounds and plastic waste is also worrying. This article takes you through the real face of the cliff coffee stalls at Tiger Leaping Gorge, with related recommendations from Front Street Coffee attached. [more…]

Starbucks recently announced a series of major changes rolling out across its stores in the United States and Canada, covering free refills, swapping out utensils, the return of condiment bars, and the revival of handwritten names, among other measures, while also formally implementing a new rule that only paying customers may use store spaces. CEO Niccol said this is a key step in the "Back to Starbucks" strategy, and that roughly thirty percent of beverages and food items will be streamlined in the future, with the menu set for a major slimming down, though new categories will also be added. Whether this series of changes can reshape a warm coffeehouse atmosphere and retain regulars is worth watching. [more…]

In the past, people used to drink coffee during the day and avoid caffeine at night to prevent it from affecting their sleep. However, as the coffee-drinking crowd continues to grow, a night coffee culture of drinking later and later is quietly emerging among young people. On a commercial street in Guangdong, 14 coffee shops of different styles are clustered within less than a hundred meters. After 9 p.m., every seat is taken, and the bustle is no less lively than a food night market. Some stores stay open until the early morning or even operate 24 hours without closing, and revenue from 8 p.m. to the early morning can account for more than 70 percent of the whole day's sales. This "small shop + outdoor" business format satisfies both the essential daytime demand and the nighttime social scenario, and also offers boutique coffee shops a new way to seek growth amid fierce competition. [more…]

A customer entered an ordinary Starbucks store with a cat carrier to make a purchase. After ordering and sitting down, they were asked to leave by staff, on the grounds that it might disturb other customers. The customer believed the merchant had failed in its duty to inform and that their rights had been harmed; however, most netizens, considering food safety and the feelings of those in public spaces, did not support bringing pets into the store. Behind the incident, Starbucks actually has pet-friendly stores, whose rules differ from those of ordinary stores. So should pets be allowed into coffee shops or not? What should merchants and consumers each pay attention to? This article sorts through the course of the incident and public opinion, and includes relevant advice from Front Street Coffee. [more…]

Coffee chains have long struggled with the problem of customers occupying seats for extended periods, and Starbucks, with its "third place" branding, is especially affected. Recently, some netizens noticed that a Starbucks store in Taiwan posted a notice stating that if a customer leaves their seat for more than an hour, staff will record audio and video throughout, move any personal belongings left at the seat, and hand them over to the police if necessary. This move sparked heated discussion, with supporters saying it helps protect the rights of other consumers, while opponents question the difficulty of enforcement and the risk of disputes over property. Starbucks employees responded that the new rule has been implemented at all stores since April 1, and that staff will patrol irregularly and place notes to track time. This article sorts out the background of the incident and the views of all parties. [more…]

A café owner who runs an independent coffee shop recently posted about how two chain brands, M Stand and Manner, had moved in one after another right next to his store, and how a turf he had held for more than a year was suddenly "challenged head-on" by capital. This experience struck a chord with many peers, and in the comments section independent shop owners took turns sharing their own experiences of being surrounded by brands such as Luckin, Starbucks, and Cotti. Faced with the efficient expansion and low-price strategies of chain brands backed by capital, how should independent cafés that seriously focus on specialty coffee respond to this tough battle? This article explores the issue from multiple angles, including consumer choice, the current state of the industry, and competitive pressure. [more…]

Over the past weekend, a large outdoor coffee market in Fuzhou attracted hundreds of brands, but temperatures of over 30 degrees Celsius, even approaching 40 degrees, turned what was meant to be a relaxing coffee gathering into something far less pleasant. Although the organizers adjusted the event hours to the evening and took some cooling measures, the temperature difference between the inner and outer areas was stark. Vendors in the outer area felt as if they were trapped in a steamer, while visitors complained repeatedly about unclear signage and insufficient lighting. When holding outdoor events in extreme weather, there is clearly still considerable room for improvement in heatstroke prevention plans and on-site management. [more…]