As people return to work after the holiday, coffee chains are rolling out merchandise to grab office workers' attention. Manner is releasing its popular ceramic cup in new colors as a limited edition, while Mstand has taken a different approach with a lunchbox jokingly dubbed the "cattle and horse trough," bundled with a new coffee-flavored latte as a limited two-cup set. However, once the actual product arrived, consumers found the lunchbox riddled with scratches, rough edges on the clasps, too small a capacity, and no indication on the material that it was microwave-safe, sparking widespread complaints. From looks to practicality, this piece of merchandise seems to have failed to meet the expectations of people who bring their own lunch. [more…]

This Halloween, Starbucks launched two limited-edition drinks at its mainland China stores. One was the Dark Pumpkin Frappuccino imported from Japan, and the other was the Red Magic Cocoa Black Tea Latte designed for cooler weather. This tea latte, which can only be made hot, was supposed to attract customers with its good looks, but many people found after receiving their delivery that the whipped cream topping had disappeared completely, while others got a version with the wrong syrup added, leaving the final product worlds apart from the promotional image. Netizens complained one after another that the drink looked like "witch's brew," and some even questioned whether the product design was unreasonable. As coffee enthusiasts, Front Street Coffee has also noticed this phenomenon, and this article will provide a complete rundown of how the incident unfolded and the responses from all sides. [more…]

Mstand has collaborated with streetwear brand AMAZING PANDA to launch a bamboo latte and panda-themed limited-edition merchandise, among which a "Panda Hug Cup" has sparked heated discussion due to its design. Many consumers said after receiving the actual product that it differs noticeably from the promotional images, with the all-black version described as looking like a "black-skinned muscular man," while the light-colored version was jokingly said to look like "feet holding up a cup." Besides the appearance controversy, practical complaints were also frequently mentioned, such as the arms on the cup being positioned too low and hard to grip, and the cup opening being too small, which is unfriendly to latte art beginners. At the same time, a cup enthusiast posted a handmade ceramic cup from another online shop, suspecting it was the inspiration source for Mstand's collaborative design, triggering discussion about "creative plagiarism." Fans, however, believe the details of the two cups are clearly different, and given that Mstand's previous "vegetable basket" woven bag also had precedent of borrowing from luxury brands, it can only be considered similar creativity. [more…]

Starbucks hosted a high-profile exclusive dinner at its Shanghai Roastery, with founder Schultz personally taking the stage to promote the Oleato olive oil coffee series. However, this lavish promotional push failed to generate the expected splash among consumers. Meanwhile, Luckin's newly launched Huangshan Maofeng Latte also suffered a reputational flop. Behind the密集 new product launches from chain coffee brands, is it a lack of innovation or consumer fatigue? This article will take an in-depth look at the recent market performance of new coffee products and explore how brands can find the right R&D direction amid fierce competition. [more…]

On the eve of Valentine's Day, Starbucks as usual launched its Rose 20 series drinks and a limited-edition bouquet-holding bear charm. However, reactions this season have been sharply polarized: on the drinks side, the new items use an extract from double-petaled roses, and the sugar-free formula had some consumers praising the natural floral aroma, while others said the scent was too intense and hard to accept; on the merchandise side, the bouquet-holding bear charm drew widespread complaints over quality-control issues, with flaws such as crooked eyes and mouth, a single eye, and multiple ears appearing frequently, leaving many fans who ordered it for its cute look deeply disappointed. What has upset longtime customers even more is that this is already Starbucks' second plush merchandise flop in a short period; the rabbit plush that previously came with a ceramic cup was also widely mocked for its uneven appearance. Will a string of quality problems affect the brand's reputation in the merchandise market? This article will take you through the whole story. [more…]

As Halloween approaches, major beverage brands are rolling out festive limited-edition products. 1dian1 recently launched a Halloween drink called "Trick-or-Treat Pumpkin Milk Green," which the company describes as blending Beibei pumpkin puree with salted egg yolk paste made from Mayong duck eggs from Meizhou, Guangdong. However, after a photo of the drink being made on-site circulated online, the winding, coiled shape of the pumpkin puree sparked a strong visual impact and heated discussion among netizens. Some consumers who tried it early also reported that the salted egg yolk flavor was too overpowering, while the pumpkin taste was not prominent, making the mouthfeel resemble lotus seed paste and egg yolk mooncakes. Is this a creative breakthrough or a flavor flop? This article will give you a comprehensive look at the real reviews and the story behind this new Halloween product. [more…]

Starbucks recently launched its "World Inspiration Coffee Series," rolling out three new drinks in one go: Dubai Chocolate Flavored Latte, Sicilian Lemon Blonde Roast Americano, and Sicilian Lemon Blonde Roast Flat White, letting customers experience exotic flavors at home. As soon as the news broke, brand fans rushed to order on the launch day to try them, and shared their honest impressions on social media. The three drinks received noticeably divided reviews: the Dubai Chocolate Latte was praised as tasting like a pistachio latte, the Sicilian Lemon Americano stirred old fans' memories of the 2019 Sour Lemon Cold Brew, while the Lemon Flat White, due to its combination of lemon concentrate, blonde roast espresso, and oat milk, was described by many tasters as tasting like "lemon dish soap," sparking heated discussion. Some advised others to skip it, while others, driven by curiosity and reverse psychology, insisted on giving it a try. So is this niche combination a flop or a hidden gem? This article walks you through real consumer feedback. [more…]

Valentine's Day is supposed to be a symbol of sweetness, and Starbucks duly launched a Cocoa Raspberry Mocha, with pink cream paired with raspberry syrup—visually, it's certainly eye-catching. However, many consumers who rushed to try it exclaimed, "I've finally tasted the bitterness of love." Some described it as resembling Banlangen, cold medicine, or even traditional Chinese medicine, and complaints poured in from all sides. What exactly is wrong with this limited-edition drink? Is it poor flavor integration, or is the freeze-dried dragon fruit dragging it down? Meanwhile, Starbucks has noticeably accelerated its pace of new releases over the past six months, yet its new products have repeatedly flopped in terms of reputation. The reasons behind this are worth examining closely. [more…]

After Tea Baidao's lychee iced milk was discontinued with the changing seasons, the brand quickly launched two new iced milk drinks, among which the iced mint iced milk co-branded with Frozen drew a lot of attention thanks to its mint element and co-branded merchandise. However, this drink, made with fresh mint leaves, green grapes, lemon, matcha liquid, and milk, did not deliver the expected cooling sensation upon tasting; instead, the grassy flavor of freshly squeezed mint juice sparked polarized reviews. Some described drinking it as turning into a cow chewing on grass, while others found the plant's fresh fragrance uniquely appealing. Whether this cross-boundary mashup is a stroke of creativity or a flop is worth investigating. [more…]

Luckin Coffee's collaboration with the mobile game Honor of Kings has not yet officially launched, but a new product called "Tamarind Americano" has already sparked discussions on social platforms ahead of time. Many netizens, upon first hearing the name, mistook it for pickled string beans added to coffee and blurted out "dark cuisine"; later, a Yunnan netizen clarified that tamarind is actually a common local fruit, often used to make beverages, and has long been paired with coffee. However, after the full name "Pain Mask · Tamarind Americano" was revealed, it triggered consumer worries about the taste. Whether this collaboration drink is a pleasant surprise or a flop will only be known after it hits the market. [more…]

Valentine's Day has always been a key moment for tea and coffee brands to compete for attention, and Nayuki's Tea took the opportunity this year to launch rose-themed limited-edition products, including the Mountain Wild Treasure Tea series and two cute merchandise items. However, after the new products hit the market, they unexpectedly flopped. Many consumers reported that the drinks tasted strange and were hard to swallow, and some even experienced palpitations and an inability to sleep all night after drinking them. What exactly went wrong with this rose milk tea? Was it a mistake in flavor formulation, or was there something hidden in the caffeine content? This article will walk you through the real feedback on Nayuki's Valentine's Day new products and explore why netizens jokingly called it the "new king of insomnia." [more…]

In the spring of 2021, Luckin launched a limited-edition drink called "Luojia Cherry Blossom Latte," which quickly became a hit thanks to its pink appearance and lingering floral aroma. Every spring since then, it has returned as scheduled. This year, the drink was upgraded again: the whipped cream top came back and was changed to pink, further boosting its visual appeal and drawing a large number of customers to order it. However, the first batch of customers who received the drink discovered that the actual whipped cream top differed enormously from the official poster—the cream lay flat across the surface of the cup, and was mocked as looking like "cream pooped in the cup." Neither iced nor hot drink buyer photos were spared, and Luckin staff rushed to apologize in the comments section, while former employees also showed up to explain. Exactly which steps went wrong? Insufficient training for new employees, unfamiliarity with using the whipped cream charger, poor condition of the light cream... This article reconstructs the whole story behind this whipped cream top "fiasco." [more…]

Luckin Coffee has teamed up with the classic animated IP Tom and Jerry for the third time to launch a New Zealand raw cheese latte and a series of limited-edition merchandise, among which the face-changing pen quickly captured the hearts of a large number of consumers with its fun design of pressing to change faces. However, many buyers found in actual use that after pressing this face-changing pen several times, the printed pattern of the character's face inside the pen barrel window began to peel, become mottled, or even disappear, and quality control issues then surfaced. Consumers' photos and complaints appeared one after another on social platforms. Some tried to exchange the product at stores but found the problem persisted, while others took apart the pen and applied film in an attempt to extend the life of the pattern. This article will review the complete process of this face-changing pen from going viral to flopping, present consumer feedback and coping methods, and focus on the quality control controversy surrounding Luckin's co-branded merchandise. [more…]

In the heat of summer, a refreshing glass of cold brew is the go-to choice for many coffee lovers looking to beat the heat. But have you ever considered that coffee beans blended from two or more varieties can also produce an outstanding cold brew? Cold brew, due to its low-temperature, long-duration extraction, has a richer, smoother mouthfeel, yet its floral and fruity notes gradually fade with storage time. This article draws on the hands-on experience of Front Street Coffee, first outlining the characteristics of cold brew and the advantages of blended beans, then recreating several blending experiments one by one: from Sidra with Geisha, Pacamara with Red Cherry, to Huakui paired with Strawberry Candy and Wangshan Geisha, and finally challenging the dark-roasted Queen's Estate blended with Flower God. Some of these recipes are full-bodied and layered, while others flop into a "mask of pain," yet they perfectly showcase the fun and possibilities of blended cold brew. [more…]

Manner has once again launched a green-themed new product, "Iced Coconut Jasmine Matcha," combining coconut water, jasmine tea, and matcha concentrate, with a visual concept highlighting the vibrant essence of spring. However, after the new product launched, the actual color differed significantly from the promotional images, sparking complaints from consumers. Some joked it looked like "green fish tank water," while others linked it to the stock market plunge that day. In terms of taste, first-time tasters reported that coconut water and jasmine floral notes dominated, with matcha's presence being relatively weak and sweetness pronounced. Is this new product a visual flop or a taste surprise? Let's find out. [more…]

1 Dian Dian recently launched a new product, "Flowing Sand Pu'er," officially claimed to feature Yunnan aged Pu'er milk tea paired with handmade finely mashed red bean paste, attracting a large number of red bean lovers to try it. However, many consumers found upon receiving the drink that the bottom of the cup contained distinctly separate red beans, far from the described flowing sand texture, and buyer reviews were jokingly called "red bean porridge." Staff explained that the red bean paste needs to be manually crushed at least 5 times, but there was no mandatory requirement for it to present a flowing sand consistency, and it is suspected that the mashing step was missed amid a rush. Official customer service has apologized and reported it internally. [more…]

Luckin Coffee recently launched a new product, "Triple Cheese Thick Matcha," featuring a combination of thousand-mesh-grade matcha and a daily freshly whipped matcha cloud top, attracting a large number of matcha lovers to place orders and try it out. However, shortly after the new product hit the market, many consumers received notices that stores had canceled orders or showed it as sold out. The reason was not that demand exceeded supply, but that the matcha cloud top prepared in advance by stores developed an abnormal solidification after refrigeration—the milk cap that should have been fluid turned into a solid texture resembling dry choking yogurt or matcha cement, and even when the container was turned upside down, it did not move at all. Management in many places had to urgently notify stores to suspend sales depending on the situation. Was it a formula problem or an error in the operation process? Luckin's R&D department was also collectively criticized by frontline employees because of this. [more…]

On the fourth anniversary of the Raw Coconut Latte, Luckin Coffee chose to collaborate with stand-up comedy champion Fu Hang for a co-branded campaign and launched a new product, "Jelly Raw Coconut Latte." However, the co-branded stickers that had been highly anticipated unexpectedly fell flat—many customers returned them on the spot because they didn't recognize the person, didn't like him, or didn't know how to use them. When asked "Who is he?" by customers, staff even had a quick-witted reply: "He might be the founder of the Raw Coconut Latte." Why exactly did this collaboration flop? And how did the merchandise giveaway turn into staff members' "creative ways to clear inventory"? This article takes you through the whole story. [more…]

Collaborations happen every year, but this year there are especially many. Luckin Coffee recently leaked news of a collaboration with Victoria's Secret, with co-branded paper bags, cup sleeves, and a new osmanthus Longjing latte expected to launch tomorrow. As soon as the spoiler photos of the pink winged cup sleeves were exposed, they triggered polarized reactions from netizens—some bluntly called them "ugly and rejected," while others were drawn in by their good looks. Victoria's Secret's aim with this collaboration is to build hype for the Victoria's Secret Fashion Show, which will return with a revamp next month. As a veteran of collaborations, how Luckin's crossover will perform this time is something to look forward to. [more…]

The limited-edition Phantom Bear merchandise, a collaboration between coffee chain Manner and the English original production of The Phantom of the Opera, has recently sparked a flood of complaints on social media. After receiving the actual product, many users found that the bear, which was supposed to be cute, suffered from serious quality control issues such as a crooked mouth and lopsided face, and was jokingly dubbed an "unidentified creature." Since the merchandise could only be redeemed with points, many theater fans and coffee lovers went through considerable trouble to get their hands on it, only to be greatly disappointed—some even bluntly demanded returns and the refund of their points. This article will sort out the ins and outs of the incident, presenting user feedback and the quality control controversy surrounding the brand's collaborative merchandise. [more…]