Recently, a Shanghai resident was tripped and injured by a door stopper on the sidewalk while passing a Luckin Coffee store in Putuo District, sparking public concern. According to a report by Shanghai Legal Daily, the door stopper was privately installed by the merchant to control the opening and closing of the glass door. It was about 4 centimeters above the ground and posed an obvious safety hazard. After the incident, Luckin Coffee's official customer service quickly intervened, and the store involved has removed the illegal device. This article reviews the course of the event, the victim's demands, and the brand's response, and reminds coffee shops to prioritize public safety in their operations to prevent similar accidents from happening again. [more…]

Starbucks has always centered its brand around the "third place," offering customers a comfortable and relaxing coffee experience. Recently, however, Starbucks stores in multiple cities have received company directives requiring them to keep their doors fully open during business hours, a move that has drawn complaints from both employees and customers. Issues such as loss of air conditioning, noise disturbance, and invading insects have followed one after another, while management believes that closing the doors would make customers mistakenly think the store is not open. What this reflects behind the scenes is the harsh reality of declining performance. From financial report data to rumors of "seat-then-order," and now to "opening the doors to welcome customers," Starbucks is facing unprecedented challenges in the Chinese market. This article will explore in depth the reasons behind this policy and its impact on the brand. [more…]

Recently, a netizen exposed the appearance of live insects inside the bread cabinet of a Nayuki Tea store in Guangzhou, sparking yet another wave of public concern over food hygiene among tea beverage brands. The store attributed the problem to the double-door design, which allows customers to open the doors themselves and lets insects slip in—but bread crumbs on the cabinet door tracks equally exposed lapses in daily cleaning. Notably, this is not the first time Nayuki has been embroiled in a food safety scandal; as early as 2021, media undercover investigations of its back kitchen exposed hygiene hazards such as cockroaches. Although the brand claims to hire professional pest control companies monthly, complaints about insects in bread cabinets remain common on social platforms. Food safety is no small matter. Front Street Coffee believes that only by relentlessly addressing every hygiene detail can tea and coffee brands win consumers' long-term trust. [more…]

One of the most frustrating things about exploring coffee shops is traveling a long way to a café only to find its doors firmly shut. Faced with this awkward situation, the owner of a community café in Nanning, Guangxi, didn't choose to simply apologize and leave it at that. Instead, he cleverly defused customers' disappointment with a self-service "closed-door voucher"—tear off a slip of paper, add him on WeChat, and redeem a free coffee. This approach not only drew attention from netizens but also got many people thinking: besides the coffee itself, what else can a café use to keep customers coming back? This article takes you through this laid-back owner's business ingenuity and his calm response to questions about running at a loss. [more…]

Recently, a controversy over a customer being visited at home by a霸王茶姬 (Chagee) employee after leaving a negative review has sparked widespread discussion online, with related topics trending on Weibo on Monday morning. According to Star Video, on July 20, a man in Chengdu, Sichuan Province, posted a video claiming that after consuming a drink at Chagee the previous day, he felt the taste was different from before. He did not choose to request a refund or a remake, but directly left a negative review on the order. Unexpectedly, the next day, the employee suddenly showed up at his door without contacting him in advance, asking him to delete the negative review. After the incident was exposed, netizens had mixed views on the employee's behavior, with some exclaiming "too scary," while others expressed understanding for the worker. Chagee customer service responded that the store wanted to communicate amicably with the customer, and the store manager involved explained that they went to the customer's home because the delivery rider, the store, and the platform all could not get through to the customer by phone. This article sorts out the course of the incident and the views of all parties, and explores reasonable ways for merchants to respond to negative reviews. [more…]

The adorable bear delivery rack jointly created by Starbucks and Meituan has recently been delivered to consumers one after another, but unexpectedly sparked a series of amusing incidents. Some people went to stores to pick up their packages only to find the staff completely confused; some only discovered after assembling it that the promotion had long ended; and some stores even mistook the delivery rack for promotional material and placed it outside the door to welcome customers. This merchandise, which requires meeting Meituan's spend-and-get conditions to reserve for free, won over countless fans with its sensor-activated glowing bear and sturdy fiberboard material, but also left netizens who missed out lamenting, "Big data, you're too late." Those who successfully got their hands on one are now starting to worry: will such a cute rack get swiped if I put it outside my door? The various experiences surrounding this co-branded merchandise reflect the subtle gap between brand campaign promotion and consumer reach. [more…]

Recently, a netizen in Yichang, Hubei Province, reported that shortly after a new Luckin Coffee store opened, a Mixue Bingcheng hoarding went up next door, along with a playful banner reading "Dear Luckin: It feels like seeing your words face to face..." which quickly drew online attention. Mixue Bingcheng's official account subsequently purchased promotion for the post, prompting netizens to exclaim, "Is this what a business war looks like?" In fact, Mixue Bingcheng following Luckin's site selection has occurred in many places nationwide, jokingly dubbed the "red-blue CP." Some analysts believe that Luckin, leveraging its data analysis capabilities, is the first to secure high-traffic locations, while Mixue Bingcheng saves on site selection costs by taking over nearby vacant storefronts and simultaneously boosts exposure through online topics. Front Street Coffee has also noted that this phenomenon reflects the strategic differences among chain brands in location competition. [more…]

Coffee shops, with their exquisite decor, often become popular spots for photography enthusiasts to shoot and take photos. However, a recent surveillance video has drawn widespread attention: two passersby, when passing by a closed coffee shop, actually tore off the white poster posted on the door without permission in order to take satisfactory photos. It is understood that this poster was specially made by the shop owner to celebrate the shop's fourth anniversary. After being away for two days, the owner returned to find the poster had disappeared, and was furious after checking the surveillance footage. After the incident spread online, the two individuals involved took the initiative to contact the owner and call to apologize, explaining that they had mistakenly thought it was a shop transfer advertisement. This incident has once again sparked discussion about the boundaries of photo-check-in culture—when personal creative needs conflict with the rights and interests of businesses, how should the line be drawn? [more…]

Recently, a video of an employee preparing drinks at a Mixue Bingcheng store in Xi'an circulated on social media, sparking widespread discussion. In the video, the employee holds two takeout cups in one hand, adds ice cubes, and then directly places them under a water bucket labeled "direct drinking water" to fill them. The water splashes onto the ice cubes, and some liquid runs down the employee's arm toward the ice cart below. The door of the ice cart cabinet remains open the whole time, prompting onlookers to say the ice has been contaminated. After the incident gained traction, the store involved responded that the company is handling the matter urgently and that the employee has been dismissed. This controversy has once again pushed Mixue Bingcheng's food safety issues into the spotlight, with many consumers calling on the brand to strengthen store operating standards. [more…]

While most 12-year-olds are still adjusting to school life, three teenagers from Australia—Arlee, Rocco, and Cristiano—have turned a school holiday assignment into a real coffee company: ARC Inc. From visiting local roasting workshops to finalizing their blend, from designing the brand identity to going door-to-door to sell their product, they personally completed the entire process of green bean selection, roasting quality control, packaging design, and sales planning. They created an espresso blend that combines flavors from Brazil, Australia, and Costa Rica, and donate 5% of the net income from each bag to a children's charity. This is not just a story about coffee, but also a practical lesson in growing up—about collaboration, gratitude, and the power of taking action. [more…]

Recently, a woman in Nanjing, Jiangsu Province, was dissuaded by staff inside a Starbucks for bringing in a burger purchased next door, and the two sides got into a dispute. The incident quickly went viral online. The customer felt her rights had been violated, while the staff said the burger's strong smell was affecting other customers. Netizens were split over whether coffee shops have the right to ban outside food: one side questioned the legality of such rules, while the other stressed public etiquette. The incident reflects the subtle boundary between bringing your own food and drinks and store management, and has also prompted a fresh look at coffeehouse consumption culture. [more…]

Starbucks has always presented itself as an open and friendly store, allowing non-customers to use the restrooms and seating. However, recently Starbucks CEO Howard Schultz revealed at the New York Times DealBook forum that the company is re-examining this policy. Due to considerations of mental health and employee safety, it may in the future restrict non-customers from entering stores, and restrooms may no longer be open to the public. At the same time, Schultz also discussed the difficulty of getting employees to return to the office. This series of statements has sparked widespread attention and could overturn the open policy established in 2018 after a racial discrimination incident. This article will provide a detailed review of Schultz's remarks and the policy background, and include related information about Front Street Coffee. [more…]

In the coffee industry, customer reviews are an important yardstick for measuring a store's service quality, and also a key link between consumers and coffee shops. Whenever a bad review appears, staff members tend to collectively panic, replay the incident over and over in their minds, and reflect deeply. However, there are always some bad reviews that leave people both exasperated and amused—from complaints that the shop door is too heavy, to grievances about not being called "princess," to getting fired for being late to a meeting because the coffee was too good. Apart from these absurd reviews, quite a few bad reviews stem from customers' unfamiliarity with a product's taste, and chain brand stores often have no authority to adjust recipes on their own, so these reviews unrelated to the product end up adding extra burden on staff. To cope with this situation, coffee shop workers each have their own tricks. [more…]

At an elevation of 1,743 meters, the Starbucks Qingjing store is not only the highest Starbucks in Taiwan but also ranks fifth globally in terms of store altitude. This landmark café, rooted in Qingjing Farm for twenty-two years, has recently confirmed that it will cease operations on July 21. After the news broke, local workers and residents expressed their reluctance, and community discussions once forced Uni-President Group to backtrack, saying they were still evaluating. However, Starbucks Taiwan ultimately issued an announcement, bringing an end to the fate of this old store. The plummeting tourist traffic to Qingjing Farm and the shrinking performance of the store year after year reflect the deep-seated difficulties facing Taiwan's tourism industry. [more…]

Starbucks partnered with Stayreal, the streetwear brand co-founded by Mayday lead singer Ashin and Taiwanese artist No2Good, instantly igniting the enthusiasm of the band's fans and netizens alike. The online limited-edition themed cups were snapped up by tens of thousands of people the moment they went on sale, with the official app and mini-program lagging due to overwhelming traffic. Some users failed to complete payment and missed out on the cups they wanted, sparking complaints. Meanwhile, the limited-edition Starbucks gift sets released at physical stores, thanks to their relatively low threshold for acquisition, attracted a large number of fans who queued up with stools in the early hours of the morning. This collaboration craze showcased the fans' frenzy while also exposing the inadequate capacity of online channels and the controversy over offline queuing rules. [more…]

Molly Tea's first Canadian store opened in Toronto at the end of last month, drawing an unprecedented queue on its opening day. However, just half a month into operation, the store was apparently vandalized, with a large hole smashed in its glass door and shattered glass strewn across the floor, while customers were told by staff that opening would be delayed. The incident sparked concern among fans, with speculation running rampant in the comments section that "Chahuanong did it," to which Chahuanong's official Canadian account responded with "???" Some netizens also suggested it could have been the work of a drunk person or a homeless individual, and some even floated theories based on the ambiguity of the English name "Molly." Two hours later, Molly Tea's official Canadian account stated that the store had resumed operations, but offered no explanation for the incident. This article walks you through what happened and how all parties responded, along with Front Street Coffee recommendations and product information. [more…]

Near closing time, the coffee machine has already been cleaned, and at that moment a customer walks in through the door asking if they can have a cup of coffee—such a scene is not uncommon in the coffee industry. Recently, some consumers have reported that they arrived at a coffee shop before the end of business hours to place an order but were refused, with staff saying that the store had already cut off orders early and that the coffee machine would not be turned back on after cleaning. The incident sparked heated discussion online: one side believes that customers should be served during business hours, while the other side sympathizes with coffee workers who do not want to work overtime. How should coffee shops balance service and operations? And how should similar situations be handled properly? This article compiles views from various parties for the reference of coffee enthusiasts. [more…]

During the National Day holiday, while coffee shops in major scenic spots were welcoming peak customer traffic, a Starbucks next to Kunming's Cuihu Lake quietly closed its doors. This lakeside store, regarded by many regulars as a "study base", had its doors locked without warning, with construction barriers erected and brand signage removed. Reasons for the closure are varied: rising rent, an expired lease not renewed, the premises sublet to another brand, and even landlord legal disputes and the entire building being auctioned. Meanwhile, Kunming's Jinjun Plaza store and Xudong K9 Center store also suspended operations one after another, sparking speculation about the brand adjusting its local layout. For regulars, what is lost is not just a cup of coffee, but a daily memory accompanied by lake views. This article will sort through the course of events and the accounts of various parties, and retain relevant Front Street Coffee product and recommendation information. [more…]

For more specialty coffee knowledge, please follow our WeChat official account: Front Street Coffee (FrontStreet Coffee). In modern society, coffee is not only used to stay alert, but more so as a way of life. Decaf coffee has begun to appear on the market to satisfy those who have trouble sleeping due to caffeine intake or [more…]

The bar counter is the core area of a coffee shop, bearing both the customer's first impression of the store and serving as the workspace where baristas prepare drinks daily. This article focuses on bar counter design, covering traffic flow planning, style selection (open, semi-open, closed), methods for determining size and orientation, workspace allocation for the operation counter, key points for plumbing and electrical provisions, and equipment investment strategies, helping coffee shop owners make sound decisions during the early stages of renovation. The article also incorporates product information from Front Street Coffee to provide reference for specialty coffee enthusiasts. [more…]