MBTI has now permeated every corner of the coffee industry. When the younger generation of baristas joins the bar, "Are you an I person or an E person?" has become a daily greeting. This personality test, based on Jungian personality theory, dividing people along four dimensions and yielding 16 types, has become a new-generation social label, much like horoscopes and blood types. This article takes a lighthearted approach to rounding up the "classic quotes" of different MBTI types of baristas, from the rigor of ISTJ to the casualness of ENFP—see which one strikes a chord with you. Whether you're a socially anxious I person or a socially outgoing E person, you can find your "parallel-self" here. You're also welcome to comment with your four letters and your signature catchphrase, and see if you can find fellow baristas of your type. [more…]

In today's increasingly diverse coffee culture, cafés are no longer limited to simply serving drinks, but have become social spaces that blend multiple lifestyles. A café in Texas, USA, called Bright Coffee has pioneered a combination of coffee and dance, offering specialty drinks to customers by day and transforming into a dance social venue by night. What is the story behind this unique business model? Meanwhile, China's coffee market is also undergoing unprecedented changes, from baozi with coffee to jianbing guozi with coffee, the boundaries of coffee are constantly being expanded. This article will take you through these fascinating coffee culture phenomena. [more…]

Recently, many Luckin Coffee customers have encountered an unexpected situation when picking up their orders in-store: normally quiet staff members are proactively speaking up, asking customers to leave a positive review. Behind this phenomenon is Luckin's internal "Countless Smiles" competition targeting store positive review rates. In some regions, stores have been forced by management to participate, and positive review rate rankings directly affect employee performance evaluations and disciplinary rewards and punishments, forcing frontline employees to solicit positive reviews from customers picking up orders, and even asking regular customers to help boost reviews. However, the frequent solicitation of positive reviews has also triggered consumer resentment, with some customers bluntly saying it is "annoyingly unbearable," and even considering filing complaints with 12315. Employees are equally full of complaints, believing that this mandatory requirement puts them in a difficult position. This article will provide an in-depth analysis of the conflict between stores and customers caused by this positive review assessment. [more…]

Baristas standing behind the counter always give off a contradictory impression—warm yet distant. Why do they stay silent while brewing? Is it introversion or a deliberate choice? Starting from everyday observations, this article restores the barista's true working state—silence stems from an extreme focus on flavor, but once they open up, they can chat with you from coffee beans to all of life's ups and downs. At the same time, a reminder: don't blindly romanticize this profession. Getting along with baristas requires understanding their unusual schedules and coffee-saturated minds. Want to invite a barista for a chat? Take a look at this "icebreaker guide" first. [more…]

Start of Autumn was originally a solar term, but today it has become a carnival moment for milk tea consumption. Major brands are pulling out all the stops to compete for the traffic around the "first cup of milk tea in autumn." This year, Heytea has made "big" its core strategy, creating a strong social topic with a giant Heytea cup half a person's height and a 1.5-meter-tall "Heytea Person Honor Certificate." The event rules are simple: the customer who places the 8,001st in-store order receives the giant certificate. Some people drove seven kilometers under the scorching sun just for this sense of ceremony, while other socially anxious customers were caught off guard by the sudden award ceremony. The brand also considered the details, making the certificate foldable and easy to carry. Data shows that on the day of Start of Autumn, sales at many Heytea stores increased by more than 600% compared with the previous day, and first-day sales of the new product "Extra Chunky Yellow Peach Mango" exceeded 400,000 cups, setting a brand record. This article was compiled by Coffee Workshop and takes you through the behind-the-scenes story of this unconventional marketing campaign. [more…]