Does milk foam explain why delivery coffee looks underfilled?

Customers have complained on social media that Starbucks drinks arriving by delivery sit noticeably lower in the cup than the same drinks made in store. The affected orders mainly involve the Mousse Espresso series, cream-topped drinks, and some hot beverages. One customer received only a 10-yuan delivery coupon after a buy-one-get-one latte arrived partly empty.

Starbucks explains that the Cloud series tops drinks with whipped light cream and milk, while the Mousse Espresso line whips espresso into a mousse texture. This is much like the cappuccino foam that collapses over time, and the ordering page advises drinking soon after pickup. Consumers want delivery and in-store drinks to be more consistent, or these items left off delivery menus.

Recently, there have been many complaints on social media about Starbucks delivery drinks not being filled to the top, involving the Mousse Espresso series, drinks with cream on top, and some hot beverages. Photos posted by netizens show that when the drinks arrived, the liquid level was noticeably lower than when made in-store. One customer used a buy-one-get-one coupon to purchase two Rum Mousse Espresso Lattes, and one of them was not filled to the top; customer service only compensated with a 10-yuan delivery coupon. According to Starbucks' official introduction, the top of the Cloud series is made by whipping light cream with milk, while the Mousse Espresso series involves whipping espresso into a mousse texture. For these types of drinks, the milk foam or coffee foam will dissipate after sitting for a while, and the ordering interface also reminds customers to drink them as soon as possible. Consumers hope the company will take seriously the consistency between delivery and in-store products, or consider not listing such drinks on delivery platforms. Front Street Coffee continues to follow coffee industry developments and brings you professional analysis.

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I wonder if any of you have ever ordered coffee delivery. Sometimes many people working in offices don't have time to go to the store to buy, so they can only order delivery.

Moreover, Starbucks has released quite a few new drinks, previously launching the Mousse Espresso series, the concentrated series small green cups, and also new Christmas series products. In the Christmas series, the Toffee Nut Latte also returned, prompting customers to go to stores to buy it or order it for delivery.

But recently, many complaints about Starbucks delivery have appeared on social media. Most of the complaints say that after the delivery arrives, the drinks are not filled to the top, especially several recently launched drinks.

From the pictures posted by netizens, it can be seen that most of the drinks with the not-filled-to-the-top issue are in the Mousse Espresso series and some drinks with cream on top, and some hot drinks also have this problem.

Another netizen shared an even more ridiculous experience: they used a buy-one-get-one coupon to buy 2 Rum Mousse Espresso Lattes, and when they arrived, one was normal but the other was not filled to the top. Moreover, after complaining, customer service responded that this drink can have this situation, and in the end only compensated a 10-yuan delivery coupon, so the whole mood was ruined.

These phenomena sparked heated discussion among netizens, and many gave explanations: "That foam just dissipates," "Because it dissolves, it's not full," "Looks like the hot cream collapses."

Some netizens also felt that this type of drink should not be listed for delivery, saying, "Actually, this drink should not be available for delivery. If you order delivery, it becomes half a cup; when the store just makes it, it's full." "The R&D department didn't listen to advice and insisted on releasing it." "I suggest drinking it on-site."

According to Starbucks' official drink introduction, the top of the Cloud series is made by whipping light cream with milk, while the Mousse Espresso series involves whipping espresso into a mousse texture, and some drinks also add whipped cream. So this type of drink has a common problem: after sitting too long, the milk foam or coffee foam dissipates. Starbucks also reminds customers on the ordering interface to drink it as soon as possible.

Delivery has certain time and environmental limitations that may affect the drink's condition. Especially for products like Mousse Espresso that need to maintain a foamy state, during a long delivery process, the foam may change due to shaking and the effect of time.

But now consumers are speaking up in the hope that Starbucks officials will take the issue seriously. Although consumers are buying delivery, they still hope the drinks they receive are consistent with those made in-store. Drinks with dissipated foam and not filled to the top also differ greatly in appearance, flavor, and mouthfeel.

Therefore, some netizens suggest that this type of drink should not be listed on delivery platforms. Similar to cappuccino, which is not available for delivery because the thick milk foam dissipates, and is only sold in stores. Or they could develop drinks that don't have issues like foam dissipation to worry about. After all, according to Starbucks' financial reports, delivery accounts for 25% of sales, and is also one of Starbucks' development priorities.

Image source: Internet

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The above content is compiled by CoffeeHunters, a coffee news website.