What is in coffee cups that is failing at Tims?

Consumers in Canada have reported that Tims takeout cups for hot drinks collapse, crack at the seams and sometimes lose their bottoms after coffee is poured in, causing leaks and near-scalds. About 20 customers have provided photographic evidence. Tims said it is investigating with its supplier, apologized to affected customers, and promised to improve the cups.

One Ontario customer, Catherine Nasiopoulos, said she has had leaks at least 15 times in recent months and now carries her own mug. Store staff told her they had not heard of cup problems, so she complained to headquarters. Tims, founded in Toronto and treated as a national coffee brand, says the revised cups will meet usage standards.

Originating from Tims in Toronto, Canada, it has always accompanied loyal customers with warm freshly brewed coffee and is known as Canadians' national coffee. Recently, however, multiple consumers have reported serious quality issues with its takeout cups for hot drinks: after hot coffee is poured in, the cups collapse, seams crack, and even the bottoms fall off, causing coffee to leak out, and some people were nearly scalded. So far, 20 consumers have provided photographic evidence. Tims officially responded that it is investigating the matter with its supplier, apologized to affected customers, and promised to improve the takeout cups to ensure they meet usage standards. This article will walk you through the details of the incident.

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As a coffee brand originating from Toronto, Canada, Tims is affectionately called the national coffee by locals. A warm cup of freshly brewed coffee accompanies many loyal consumers through the changing seasons, and for office workers who need caffeine to perk up, it has become an indispensable companion in daily life.

Ms. Catherine Nasiopoulos, who lives in Ontario, is a long-time loyal customer of Tims. She drinks one to two cups of coffee every day, and taking them away from stores has long been a habit. Over the past two months, however, this habit has been forced to change because of defects in the takeout cups Tims provides, and she has had to start carrying a mug with her to buy coffee.

Last month, Nasiopoulos submitted a complaint about the takeout cups to Tims headquarters, but did not receive a reply for a long time. She said the Tims takeout cups she has used recently have quality problems: after hot coffee is poured in, the cups collapse, causing coffee to leak out, and she has encountered this situation no fewer than 15 times. When she reported it to the store, the staff said they had never heard of any problems with the takeout cups, which prompted her to turn to Tims headquarters to complain.

She is not the only one with complaints about Tims hot drink takeout cups. A male customer in Ontario said that after buying coffee, he placed it in his car's cup holder. When he wanted to pick it up and drink it, he found that the bottom of the takeout cup had completely fallen off and coffee was flowing out of the cup holder, even though only about fifteen minutes had passed since he received the coffee. In addition, this week another woman encountered a similar situation while driving to work.

However, according to a report by CTV Toronto, Tims takeout cups did not begin to have quality problems such as collapsing and seam cracking only recently. As early as last November, Ms. Beverley Lawrence and her husband bought extra-large coffees at a Tims store in Sarnia, Ontario. About 5 minutes later, the seam of her husband's takeout cup split open, and coffee spilled onto his legs and feet. Beverley said that fortunately her husband was wearing relatively thick pants at the time; otherwise, he might have been scalded by the piping hot coffee.

After the incident, she called the Tims customer service hotline to report the situation and filed a formal complaint, but received no response from Tims on the matter.

The report said that 20 consumers have now reported that Tims takeout cups ruptured during use and provided related photos as evidence. Most people said that after these takeout cups were left for a period of time, the hotter coffee liquid soaked through the cups, causing varying degrees of collapse or cracking at the seams of the paper takeout cups.

A relevant person in charge at Tims said in an interview with CTV News Toronto that they have indeed recently received some complaints about takeout cups collapsing or cracking and are currently investigating the matter with the takeout cup supplier. At the same time, Tims offered its sincere apologies to all consumers who experienced collapsed or ruptured takeout cups and said it will improve the takeout cups afterward to ensure they meet usage standards and prevent similar situations from happening again.

Image source: Internet

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