How does coffee water temperature make this Starbucks mug crack?
Nestlé USA recalled about 440,000 metallic-coated Starbucks mugs sold from November 2023 through January 2024 at Target, Walmart and Nexcom. Filled with hot water or hot coffee, or heated in a microwave, the cup can crack and cause burns or cuts. The U.S. Consumer Product Safety Commission confirmed 12 incidents and 10 injuries.
Because hot liquid at normal coffee water temperature is enough to damage the coating and body, owners should stop using the mugs and follow the recall instructions for a refund or replacement. The set was part of Starbucks' 2023 holiday gift range, and this follows long-running questions about whether is starbucks specialty coffee matches its merchandise quality standards.
Starbucks has long been a globally renowned "cup factory," and its mugs are highly sought after due to their limited-edition nature or unique designs, even becoming hot commodities in the secondhand market. A metallic-coated mug launched in the United States last November captured the hearts of many consumers with its dazzling appearance, with cumulative sales exceeding 440,000 units. However, this best-selling product was recently subject to an urgent recall by its manufacturer, Nestlé USA. The reason is that the mug has serious quality issues: when filled with hot water, hot coffee, or placed in a microwave, the cup body may crack under high temperatures, causing burns or cuts to users. The U.S. Consumer Product Safety Commission has confirmed 12 incidents, with 10 people injured. This article will sort out the ins and outs of the recall incident and how consumers should handle it.
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As a globally renowned "cup factory," Starbucks' mugs have always been deeply loved by loyal fans. Some of these cups, due to their collaborative limited-edition nature or unique shapes, can even fetch high prices on the secondhand market. For example, a metallic-coated mug Starbucks released in the United States last November won the favor of many consumers with its eye-catching appearance, and has sold over 440,000 units since its launch.
However, just last week, the manufacturer of this mug — Nestlé USA — suddenly announced an urgent recall. In its announcement, Nestlé pointed out that the 440,000 Starbucks mugs recently sold have quality defects, making them like a "ticking time bomb" for buyers, with a high likelihood of causing personal injury during use.
According to CNN, this metallic-coated mug is part of Starbucks' 2023 holiday gift set. From last November to January this year, the mug, as part of the set, reached consumers through the online platforms and physical stores of Target, Walmart, and the retail store Nexcom in the United States.
Consumers who purchased the set reported that if the mug is placed in a microwave for heating, or used to hold hot beverages such as hot water or hot coffee, the cup may crack due to excessive temperature.
The U.S. Consumer Product Safety Commission also confirmed the above claims, stating that this Starbucks mug may be damaged during use because it cannot withstand high temperatures, thereby causing users to suffer burns or cuts.
The agency revealed that there have been 12 incidents related to this Starbucks mug so far, with 10 consumers known to have been injured. Among them, 9 people suffered blisters or severe burns on their fingers or hands due to the cup overheating, and 1 person was cut on the finger by the cracked cup body. One of the injured required hospital treatment afterward.
Nestlé stated that after receiving consumer feedback about accidents caused by the mugs, the company immediately launched an investigation and confirmed the quality issues with these cups, then took action and worked closely with the U.S. Consumer Product Safety Commission to advance the recall of this batch of mugs. At the same time, Nestlé also reminded consumers who had purchased the holiday set to immediately stop using these mugs to prevent further accidents.
After the urgent recall announcement was issued, the U.S. Consumer Product Safety Commission pointed out that consumers who purchased the mug can choose to return it to the original place of purchase or contact Nestlé USA to apply for a full refund. In addition, Nestlé expressed sincere apologies in its statement for the inconvenience caused to consumers and retailers, and promised to place greater emphasis on product quality, safety, and integrity in the future to prevent similar incidents from recurring.
Image source: Internet
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