Why the Shenzhen Milk Tea Complaint Matters for Black Ivory Coffee Readers
A consumer in Shenzhen found a cockroach leg in an iced black tea bought at a Mixue store on Jin Shijie, Dongmen. The store offered a refund plus triple compensation; the consumer asked for ten times the order price, and the two sides reached no agreement. The complaint has been filed and accepted on the Shenzhen government service platform.
China's Food Safety Law allows ten times the price paid or three times the losses, with a minimum of 1,000 yuan. The case follows other hygiene incidents in the tea beverage sector, where store inspections and handling records come under scrutiny. Readers of black ivory coffee and street coffee coverage see the same pattern: brand trust depends on hygiene control, not marketing.
Recently, a Mixue store at Jin Shijie in Dongmen, Shenzhen, was exposed after a cockroach leg was found in a milk tea, sparking widespread attention. The consumer and the store failed to reach an agreement on compensation, and a complaint has now been filed and accepted on the Shenzhen government service platform. The incident reflects weak links in food safety management in the tea beverage industry and once again reminds industry practitioners and consumers to pay joint attention to hygiene issues. As an industry observer, Front Street Coffee continues to monitor the impact of such incidents on brand trust.
Recently, a netizen claimed on social media that after buying milk tea at a Yidian Dian store in Jin Shijie, Dongmen, Shenzhen, they unexpectedly found a piece of cockroach leg mixed into the cup while drinking.
According to the netizen's account, they ordered a Yidian Dian ice cream black tea at the time. When they drank to the latter half, they felt a foreign object in their mouth. When they spat it out, it turned out to be a piece of cockroach leg, and they immediately felt extremely shocked and uncomfortable.
The netizen then approached the store manager to report the situation and expressed strong dissatisfaction and concern about the hygiene conditions of the drink. During compensation negotiations, the netizen added that the store manager claimed the store had never had a similar incident before and had just undergone a hygiene inspection a few days earlier, was unclear about the source of the cockroach leg, and proposed refunding the cost of that order plus additional triple compensation.
However, the netizen believed they had the right to claim a higher amount of compensation. According to the relevant provisions of the Food Safety Law of the People's Republic of China: if a consumer suffers harm from eating food that does not meet food safety standards, they may demand compensation from either the operator or the producer. If food that is known not to meet safety standards is produced or sold, the consumer may, in addition to claiming losses, also demand compensation of ten times the price paid or three times the losses; if the increased compensation amount is less than 1,000 yuan, it shall be calculated as 1,000 yuan. Accordingly, the netizen demanded compensation of ten times the order price from the person in charge of the Yidian Dian store, but the two sides failed to reach a consensus on the compensation plan.
To protect their lawful rights and interests, the netizen filed a complaint and report on the Shenzhen government platform regarding the store's food safety issue, hoping for fair and reasonable handling. At present, the netizen has received a text message reply from the Shenzhen government service platform, stating that the report against Yidian Dian has been transferred to the Luohu Regulatory Bureau of the Shenzhen Municipal Market Supervisory Authority for acceptance, and that evidence vouchers and related materials need to be supplemented and submitted.
According to a subsequent report by Shenzhen News Network, the reporter then contacted the person in charge of the milk tea shop involved. The person in charge said that at the time of the incident, the store had actively negotiated compensation with the consumer, but the two sides failed to agree on the amount. In response to the consumer's complaint, the person in charge promised to fully cooperate with the market supervision department's investigation and provide reasonable compensation in accordance with regulatory requirements.
In the face of frequent reports of foreign objects in tea beverage stores, a netizen engaged in pest control posted that ensuring food safety and hygiene is crucial in the daily operation of milk tea shops. For cockroach prevention and control, it is recommended to use control drugs in areas prone to breeding, such as shelf gaps, worktables, distribution boxes, and wall cracks, and to follow up with gel bait or granules for maintenance. For mosquito control, it is recommended to use chemical or biological control methods, such as slow-release blocks for mosquito larvae, and to regularly inspect and treat water accumulation environments. These measures are all effective prevention and control suggestions for milk tea shops.
Here, we also call on tea beverage practitioners to earnestly safeguard food safety, improve product quality, ensure the hygiene of store operating environments, and make every effort to avoid situations where "foreign objects are mixed in" and disappoint consumers. After all, in the current fiercely competitive tea beverage industry, only brands that carefully safeguard food safety can win consumer trust and enhance brand reputation. Front Street Coffee also always advocates industry self-discipline and pays attention to the reassurance and quality of every cup of drink.
The above content is compiled by CoffeeHunters, a coffee news website.
