Ice American Coffee Complaint at a Shanghai Peet's Coffee
A customer in Shanghai found a large fly in an iced Americano bought at a Peet's Coffee store. The drink came in a sealed takeaway cup with a straw opening, and the foreign object was noticed at the last sip. The store offered a free remake and a refund, which the customer declined, asking instead for a full investigation.
After the complaint reached 12345, regulators inspected the store and reported no problems, saying surveillance clarity was too limited to confirm what happened during preparation. The store said its ice machine is cleaned on a regular schedule and that it is cooperating. The customer has since deleted the original social media post as the case drew wide attention.
Recently, a consumer in Shanghai bought an iced Americano at a Peet's Coffee store and found a large fly in the drink, sparking widespread attention. The customer said the cup lid was sealed and the store environment was good, and the foreign object was only noticed at the last sip. Although the store offered to remake the drink and issue a refund, the customer refused the refund and demanded a thorough investigation into the cause. After regulators stepped in and inspected, they said the surveillance footage clarity was limited and they could not confirm whether there was a problem during the preparation process. The store involved responded that the ice machine is cleaned regularly and that it is currently cooperating with the investigation. The incident continued to ferment on social platforms, and the customer has deleted the original post.
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Recently, a customer posted on a social platform claiming that they bought an iced Americano at a Peet's store in Shanghai and found an obvious foreign object in it.
The customer said the iced Americano they bought was in a takeaway cup, the lid had a sealed design with only a small opening for a straw, and the store environment was good with no flying insects visible. After getting the drink, he sat in the store and drank it slowly. At the last sip, he clearly felt a foreign object enter his mouth and instinctively chewed once. Realizing something was wrong, he immediately spat it out and looked—it was actually a large fly!
The customer immediately felt nauseated and uncomfortable and vomited several times into the trash can in the store. Afterward, he took the cup to the staff and store manager, who confirmed it was a fly-like creature. The store manager said that according to regulations they would remake a cup for the customer for free, and also said they would retrieve the surveillance footage to find the specific cause and asked the customer to go back and wait for a reply.
Afterward, the netizen posted on a social platform and said they had called 12345 to report the situation. After receiving the consumer's complaint, 12345 immediately investigated the Peet's store. Yesterday, 12345 replied, saying, "The inspection found no problems. Due to the impact of surveillance clarity, it cannot be seen whether there was a problem with that day's coffee preparation."
In addition, in an interview with an East Finance reporter, the customer said that after finding the foreign object, when communicating with the store, he had said he would not accept a refund and refused the store's refund solution. But later the customer found that he had still been refunded by the store. "In my view, it was already in there during preparation," "They need to improve their safety production process and must not shirk or delay. I hope the merchant takes this seriously, gives me an explanation, and is responsible to consumers."
At noon that day, the reporter called the store involved. The clerk admitted that a customer had indeed found a foreign object in the drink and said they attached great importance to it. Later, another staff member at the store said that on August 13, staff from the relevant regulatory department had come to the store, checked the surveillance footage, and also some cleaning and maintenance records in the store. At present, the company is cooperating with the relevant departments in providing materials. "First we need to understand whether there was a problem during preparation, or how it got in. Only after understanding clearly can we give the consumer an answer," the staff member said. The utensils are cleaned and disinfected every day, and it is still unknown how it got in.
Netizens who learned of this raised their own doubts in the comment section of the post, speculating that the store's ice machine may not have been cleaned in time, leading to the foreign object in the drink. In response, the clerk said that the store's ice machines are cleaned regularly, basically once a week, and under special circumstances the cleaning cycle will be appropriately adjusted to ensure the cleanliness and hygiene of the ice cubes.
The employee said that what the customer drank was an iced Americano, made from ice cubes, water, and coffee. It is a simple drink to make, and it is transparent. "If there had been something that big (a fly) during preparation, we definitely would have noticed it. At present, the store is cooperating with the investigation and handling, and the company will also take corresponding measures and communicate with the customer."
At present, the post has been deleted by the blogger.
Image source: Internet
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The above content is compiled by CoffeeHunters, a coffee news website.
