Why Are Coffee Bean Gifts Like the Manner Mug Breaking?

Manner's Lunar New Year buy-one-get-one promotion drew customers to its retro mug, but multiple users report the handle breaking within a month of use, with some cut by the sharp edge. The Wedgwood co-branded ceramic cup has also been faulted for incomplete gold detailing, cracked handles and scratches, undermining trust in these coffee bean gifts.

Quality complaints about the retro mug appeared early, including color differences from promotional images, rim chips, bottom leakage, a crooked handle and uneven interior glaze. Some consumers questioned whether defective inventory was being cleared through promotions. Repeated failures of free gifts with purchase have weakened confidence in Manner's promotional items.

At the end of last month, Manner launched a Lunar New Year buy-one-get-one promotion, and its retro mug won over many customers with its good looks, prompting them to order the set. Recently, however, multiple netizens have reported that the mug's handle broke within less than a month of use, and some were even cut by it. Even earlier, the mug had been criticized for poor quality control, including color discrepancies, chips, leaks, and crooked handles. At the same time, the ceramic cup co-branded by Manner and Wedgwood has also been accused of defects such as incomplete gold detailing, cracked handles, and scratches on the cup body. The repeated quality failures of the free gifts have greatly undermined consumers' trust in Manner's gift-with-purchase promotions.

▲

Click to follow | Daily specialty coffee culture magazine Coffee Workshop

At the end of last month, Manner's Lunar New Year free mug promotion sparked a wave of attention among consumers. Many netizens were drawn to this retro-style mug and bought the set in order to get it. Although some joked that the mug looked quite similar to a certain IKEA product, many consumers were still willing to pay for its appearance.

Recently, however, a netizen posted on social media that after using this Manner mug for some time, something felt off during a wash, and upon closer inspection, they discovered that the handle area had already cracked and broken off. The netizen admitted they had not expected the mug to suddenly become unusable after only a short period of use, and kindly reminded other friends who own the same mug to be more careful when using it.

Similar cases are not isolated. Another netizen also shared their experience: while drinking coffee from the Manner mug, the handle suddenly broke off, and caught off guard, the liquid spilled all over them, while the hand holding the cup was cut by the sharp broken edge.

In fact, when this retro mug printed with the Manner brand logo first hit the market, quality control issues had already sparked discussion among netizens. Some reported an obvious difference between the actual color and the promotional image, small chips on the rim, leakage from the bottom on first use, a crooked handle angle, and uneven glaze inside the cup. These problems made many netizens wonder: is Manner helping its supplier clear out defective mug inventory?

Regarding the handle breakage incidents, many customers who had already bought the mug said they felt frightened in hindsight. "I soaked it for four days and cracks appeared inside," "If the handle falls off just as I'm carrying a cup of hot coffee..." "My cup even has cracks inside," "I'm so afraid mine will break one day too," "As I drink tea from this cup, I shudder."

Some netizens pointed out that if consumers started using the mug immediately after receiving it, it has been less than a month so far, and for the handle to suddenly break in such a short time, even cutting people's hands, it is hard not to suspect that this batch of Manner mugs has quality defects to begin with.

In addition, the ceramic cup recently launched in collaboration between Manner and Wedgwood has also been questioned by netizens as defective. Wedgwood is often called the "Hermès" of the tableware world, and this collaboration drew consumer attention precisely because of the brand's reputation and product quality. Many people admitted that they decided to buy it because of Wedgwood.

But this ceramic cup with the halo of "royal warrant" also led many consumers to discover various flaws, such as incomplete gold-painted patterns, cracks at the joint between the handle and the cup body, and scratches on the surface of the cup, disappointing buyers who had high expectations.

Some netizens believe that since Manner wants to use a buy-coffee-get-a-cup promotion to attract consumers and boost product sales, then the quality of the gifts should at least have basic guarantees, rather than leaving consumers afraid to use them after bringing them home for fear of problems such as the handle breaking.

In addition, some netizens pointed out that the repeated quality control problems with Manner's promotional gifts will inevitably have a certain negative impact on both Manner itself and the co-branded brands. Some Manner consumers make purchases precisely because they are attracted by the gifts. If the quality of the gifts continues to decline and turns the once-appealing cups into "beautiful junk," then the effectiveness of Manner's similar gift-with-purchase promotions in the future will likely also suffer.

Image source: Xiaohongshu

Disclaimer: Some images in this article are from the internet. For some content on the website, such as images, we will respect the original author's copyright and indicate the source. However, due to the large volume, a few images and texts may not have been credited in time. Please forgive us. If the original author has any dispute, they may contact the website for handling. Once verified, we will correct it immediately. Compiled and edited by "Coffee Workshop." Please indicate the source when reposting. If there is infringement, please inform us for deletion. Thank you~!

The above content is compiled by CoffeeHunters, a coffee news website.