White coffee what is it, and why do takeout milk caps sink?

Mojia Nai Bai's Pistachio Jasmine Coconut, sold since 2022, has drawn complaints from takeout customers who say the separately packaged milk cap sinks to the bottom instead of floating. The coconut water turns cloudy and can contain suspended particles. Customer service called it a failure to meet production standards and refunded some buyers.

Stores package the milk cap separately so the drink holds up in transit. When the cap sinks, possible causes include delivery delays, rushed orders, or ingredient changes, though the brand has not confirmed one. Complaints about wrong ingredients and missing toppings have grown alongside takeout volume, raising questions about the drink's coffee milk ratio and quality control.

Since its launch in 2022, Mojia Nai Bai's signature drink, Pistachio Jasmine Coconut, has been deeply loved by consumers for its unique combination of pistachio milk cap and jasmine coconut water. However, recently many takeout customers have reported that after pouring the separately packaged milk cap into the drink, it unexpectedly sank to the bottom of the cup, and the coconut water became cloudy or even had suspended particles. The brand's customer service responded that it "did not meet our production standards" and handled refunds for some consumers. Why did the milk cap fail? Was it delivery delays, stores rushing orders, or a change in ingredients? As takeout orders surged, Mojia Nai Bai's quality control issues continued to intensify, with complaints constantly emerging about sunken milk caps, wrong ingredients, and missing toppings. Consumers cannot help but ask: can we still drink a normal cup of milk tea?

▲

Click to follow | Daily specialty coffee culture magazine Coffee Workshop

When it comes to Mojia Nai Bai, many people first think of its signature product, Pistachio Jasmine Coconut. Since its launch in 2022, this drink has won the favor of a large number of consumers with the unique flavor and outstanding appearance created by the interweaving of pistachio milk cap and jasmine coconut water, and has also become a long-term must-order choice for many fans.

However, recently, some customers who ordered Pistachio Jasmine Coconut for takeout discovered that when they poured the separately packed milk cap into the drink, the light green milk cap that should have floated on the surface of the coconut water instead sank to the bottom of the cup during pouring. The originally clear coconut water thus became cloudy, and in some drinks there were even clusters of suspended particles, which made some consumers uneasy and made them say outright that they "kind of don't dare to drink it."

Loyal fans of Pistachio Jasmine Coconut pointed out that in order to ensure the taste of takeout drinks, stores have always used separate packaging for the milk cap and the drink. When they add the milk cap themselves after receiving the takeout, they usually do not encounter the milk cap sinking, so when they noticed a phenomenon different from usual, most people were very puzzled and speculated about the reasons.

Some netizens noticed that feedback about milk cap failures was mostly concentrated in the period after the brand joined the takeout war, and combined with someone posting the takeout delivery time, they speculated that it might be because the rider failed to deliver the order in time after picking it up, causing the milk cap to sit too long and change during transportation, ultimately sinking when poured into the drink.

But others believed that perhaps due to the recent surge in store orders, busy staff made omissions when preparing materials and did not whip the milk cap according to the standard ratio and process, causing the separately packed milk cap received by takeout customers to be "as thin as water," mixing with the coconut water as soon as it was poured into the drink and failing to form a beautiful layered effect.

In addition, a few people speculated that the problems with these pistachio milk caps might be due to a change in raw materials, or because staff did not refrigerate them after preparation. Regarding the online discussion about sunken milk caps, the brand's official customer service appearing in the comments explained that it "did not meet our production standards" and proactively contacted consumers who received problematic milk caps to handle after-sales matters.

Although these consumers who encountered milk cap failures mostly received refunds after communicating with the stores, seeing more and more user feedback on social platforms, they could not help but have the thought, "Is it impossible to drink a normal cup of milk tea lately?"

Since the takeout war escalated and product unit prices dropped, many consumers have taken the opportunity to buy tea drinks, and Mojia Nai Bai's offline stores have therefore received a large number of takeout orders. But in fact, many stores have difficulty properly handling the surge in orders in a short period of time, so after the May Day holiday, the number of posts online about Mojia Nai Bai's unstable quality control soared, and customer complaints about sunken milk caps, wrong ingredients, and missing toppings could be seen everywhere.

In the view of some netizens, in the face of soaring takeout demand, the brand should equip stores with sufficient ingredients and manpower to ensure that orders can meet production standards, rather than letting consumers become "victims of the business war" and receive products of lower quality than usual.

Image source: Xiaohongshu

Disclaimer: Some images in this article are from the internet. For some content on the website, such as images, we will respect the original author's copyright and indicate the source. However, due to the large quantity, some images and texts may not have been credited in time. Please understand. If the original author has any disputes, they may contact the website for handling. Once verified, we will correct it immediately. Compiled and edited by "Coffee Workshop." Please indicate the source when reprinting. If there is infringement, please inform us for deletion. Thank you~!

The above content is compiled by CoffeeHunters, a coffee news website.